On time departure and arrival. Had to be the oldest plane in the SWA fleet but it got me where I needed to be.
Flight was delayed out of BWI unexpectedly / without a reason given but otherwise ok.
It was great and arrived home a little sooner than expected which is nice.
Multiple delays due to weather in Chicago, but the crew did their best to get flights rescheduled and on to their destination. I felt like the crews handled a frustrating situation very well, kudos to them! I was very glad to not have a cancelled flight.
The flight was delayed due to earlier issues at other airports. The crew was excellent & made it a good trip.
I flew twice this week on Southwest, was delayed over 2 hours both ways. From Pittsburgh to Chicago it was due to weather but the gate agents, pilot etc were great at updating everyone. Today from Midway to Pittsburgh the plane had come from an international location, kept getting delayed, no information was given until we were delayed for the third time. It was ridiculous, whoever scheduled that plane to fly to Pittsburgh after didn’t consider a lot of things.
This rating is based completely on the flight delay. Any flight where the plane goes through or originates in Las Vegas is delayed. I will avoid booking flights that do this in the future,
This was a train wreck with the schedule as soon as the delay was announced. The delay originally put us back by 40 minutes from a start time of 10:10AM, then later was revised to be only 27 minutes late. We began boarding only a few minutes late. I don't know what happened but we then left the gate over 45 minutes past our original start time of 10:10. Pilots did a great job of making up time (thank you for that), however upon arrival into the Dallas area, we circled several times, as there was a plane on the runway with mechanical problems, and didn't land and have the door opened until 1:46PM local time. I dashed to my connecting gate, fortunately only 4 gates away, and got there at 1:50PM local time. There were still people in line to board the jet way. The gate attendant made eye contact with me, left the check and station and promptly ushered the remaining people down the jet way, then returned to say the gate was closed and we were denied boarding. She then said I was already re-booked, not even knowing who I was. I did not receive notification of rebooking until 1:58 PM. At the desk we were then told that it was not their fault that our originating flight was late due to the stranded plane, and that the only compensation we could be offered was to be re-booked. I'm sorry, but at Love Field the ONLY airline there is Southwest, so yes, they ARE responsible for this! Also, choosig to deny me boarding even though I was in the queue 10 minutes prior to takeoff was an exceptional instance of very poor customer service. While I may not have many choices of airlines with flights originating from Albuquerque, Southwest is now last on my list!
The crew was very nice and respectful and everything went well.
Having a direct flight between Pittsburgh and Austin makes traveling so easy.
The baseline is to have everything happen as expected. That is what happened with the small exception that climate control in the aircraft sss not turned on when boarding started making the aircraft very hot. All in all great experience!
The crew was excellent but the entertainment did not work. The 3mm jack for the headphones was faulty and no sound was available for entertainment.
Very aggressive at the boarding area of only allowing one person passed a line/ sign
We were delayed so pilots can rest and had no WiFi the whole trip. First class seats are small compared to other planes
Only beverages were offered to first class and I thought the flight attendant could have also served the Delta Comfort as well instead of sitting down and staring at her phone and walking past all of us to the back of the plane to charge her phone more. There was a complete lack of turbulence and was safe enough for flights attendant to walk around in the front of the plane, collect trash and serve a few people water and turn off the seat belt light. Also didn’t enforce people putting their seats into the upright position and allowed two passengers to remain reclined during landing. They seemed out to lunch completely. Usually my experience on Delta is much better.
My tray was broken so i had no place to work or eat except my lap. Flight attendant said I would get an email with some credit or miles, it was a complete waste of time as I could only function at about 20% of normal. I have not received anything yet.
Delayed. Hot. Passenger next to me was so large I couldn’t move.
2+hrs delay without any reason provided and a cramped flight
Originally, I was booked in economy. I paid several hundred additional dollars to upgrade to first class. Then I paid several more hundred dollars to change my flight to a slightly earlier flight. I asked if the changed flight would also seat me in first class, and I was told that it would. When I boarded the plane, however, I was seated in economy. So, I paid $500-600 more than I paid for my original ticket for an upgrade and a changed flight - received the changed flight (which was nice), but did not receive the upgrade. So, I was not completely satisfied.
I noticed that the planes seem to be outdated. There was no entertainment per se. Also, the waiting area did not have any working electrical outlets
Comfortable seats and good crew. There should be some breakfast options in menu for economy class to purchase Wifi was not working in the flight
I flew from Santa Fe to Denver to catch a flight to London and the transfer of my luggage on arrival at Denver to the London flight worked perfectly. The crew on the ground and on board for the London flight were so friendly and efficient.
United didn’t even try to hold the flight for me. They knew I had a tight connection and when I arrived at the gate less than 10 mins after final boarding the flight had already gone. The gate agent wasn’t even notified that I was on my way. She was told I wasn’t at the airport
Everything went well except the turbulence what no one have a control of but pilot and crew handled very good!
My husband and I had boarded the flight from Denver to Chicago, and one of the last passengers to get on the plane opened the overhead bin above my husband's seat and threw his bag out of the bin to make space for his own. He said, "Mine is bigger!" The flight attendant supported the new passenger. They didn't care that my husband has two artificial knees and must have the foot room in front of his seat to be able to fit his legs in -- and to be able to stand, much less walk, at the end of the flight. I have never seen this happen before, and it was a disaster.
I still prefer Delta, but Delta doesn’t fly to State College PA.
This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.
The flights from Ottawa to Albuquerque went smoothly enough though on on flight they didn't have how water for coffee or tea and on another there there was no ice. The return flights from Albuquerque were delayed by mechanical problems on both flights. Ottawa was a ground crew maintenance issue.
Nothing bad to say about the actual crew or airline. It was nice to have a complimentary FULL can of soda, as well as a snack. Blankets and earbuds were also provided at no cost for this red eye flight. I especially appreciated the free WiFi and movie selection with the Bluetooth option. It helped the flight pass more quickly. No matter who you fly, boarding and disembarking are always SUCH a pain. As I mentioned, this is on the passengers and not the crew!!
Ok so apparently the new policy on United Airlines is that customers in the main cabin should NEVER be served more than once and besides picking up trash there should NEVER be another interaction with the customer for any reason.
We waitied for 2 hours for flights to take off. Make us to seat 2 hours in small space is not good.
Wheel Chair Access sucked. I had a guy from Bangaldesh drop me off without taking me to the gate
comfy and spacious seats for premium economy, nice flight attendants. only problem was the wifi did not work, and my entertainment screen was locked in Arabic language and all kids shows with no way of seemingly changing it. but the flight was fine and I arrived with no issues
Although it was a smaller plane, the flight was quick and uneventful.
We left nearly 40 minutes late, which is a long time when you're just seated and waiting. Otherwise, it went well.
Cabin was bone dry, no humidity whatsoever, and pretty warm; and beverage service didn't start for at least an hour. I had to go to the back for water and the FAs tried telling me it was always this way for all Miami flights, which is complete nonsense. Avoid the MAX8 like the plague.
Flight was 2+ hours delayed and they “misplaced” all 3 of our checked-in bags.
Internet is much improved, which is very important to me a s a business traveler. The off boarding of the plane was fantastic. Very quick and very orderly. We had to check our carry-ons before we got on the plane and they were retrieved and available to us very quickly. We left on time and arrived early. All very good things
I always looks forward to the Biscoff cookies and they weren’t offered….
The flight was overbooked. And the gate agent basically said that the flight will not leave unless two people came forward to give up their seats. Offered money. Raised the $$ too. But we were there for a while and flight was delayed. When passengers approached the gate agent asking what would happen if no one volunteered- the answer was flight would be cancelled! Ridiculous! It’s American’s fault for overbooking. The service level is going from Bad to worse it seems.
