Pros: "Airport staff was amazing, helping us out with seats considering one of us was needing assistance due to health condition"
Pros: "Wonderful flight.... great crew!"
Pros: "7 hours added to trip due to poor management of missed flight in Brussels"
Cons: "United needs to do a better job of dealing with missed flights. Missed flights happen, but over an hour in various lines because they couldn’t manage relations with Brussels Air, to say nothing of not realizing there was no chance of making the flight"
Cons: "Delayed missed connection, lost luggage!!!!"
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Cons: "The plan had to be maintained with no option for getting to my final destination on time."
Pros: "Fast loading/unloading."
Cons: "No drinks. No entertainment."
Pros: "The crew was very friendly and light hearted."
Cons: "Big man in a small plane is uncomfortable. Add in a second big man as a seatmate and its even more uncomfortable"
Pros: "Service was excellent!"
Pros: "The orderly fashion the airline boarded!"
Cons: "My flight was delayed making me miss my connecting flight and was not compensated for anything only a sorry"
Cons: "Outdated planes. Service sucked. No blankets. Delta for life!"
Pros: "Boarding was quick and leg room was much better on this flight."
Cons: "Being delayed for several hours without an explanation was very disappointing and frustrating. I was waiting at airport for 6hrs! Flight staff was not overly friendly either."
Pros: "The flight was comfortable."
Pros: "Crew was fine"
Cons: "We weren't offered snacks. Plane was very hot. Seats uncomfortable"
Pros: "Very friendly, efficient staff"
Cons: "Plane was late to airport. Then there was a huge rush to get us boarded and it was very stressful if we were going to fly or not"
Pros: "It was smooth sailing. Flight was full but not totally uncomfortable"
Cons: "I did not have an assigned seat until I got to the gate. Having to pay for entertainment on flight"
Pros: "Everything overall was excellent !!!"
Pros: "Efficiency, punctuality, courteous service"
Cons: "Small aircraft, for the sector."
Cons: "Took too long to get baggage"
Cons: "You would think that after all the problems United has had recently that they would make an effort to be a little more customer service oriented. Every flight attendant was rude and dismissive. The "personal entertainment" on your own device barely worked. Never flying this airline again."
Pros: "The flight was pretty normal."
Cons: "It was difficult to get the media player to work to use the entertainment options."
Pros: "On time flights are a rarity these days. United pleasantly surprised us."
Pros: "very kind flight crew, no complaints coming back!"
Cons: "We did have one seemingly annoyed flight attendant on the way to NOLA from Chicago, and older woman. Seemed like every question we had was a burden. Everyone else was really nice, though."
Pros: "Flight was delayed, almost missed connection."
Cons: "They wouldn't let me reschedule and my mother had just past away. So I never took this flight. Super lame."
Pros: "Friendly in-flight crew. The fight wasn't full to capacity so I had an empty seat next to me"
Cons: "The in flight entertainment was not free."
Pros: "Televisions in the headrests, friendly crew."
Cons: "We were unable to land in Newark due to congestion. We ran out of gas and had to divert to Philadelphia and wait an hour. Once we were able to land in Newark, the gate was broken and could not connect to the plane. We sat another 45 minutes before they decided to let us connect to another gate. They gave everyone on the flight free tv after I had already paid $7.99 for mine and did not reimburse me."
Pros: "United has real nice seats and the seat belts fit. Flight was great."
Cons: "I hate when airlines make seat belts too short, it seems like a no brainer to add length to a seat belt."
Pros: "The crew was great!"
Cons: "It would be great if those with connecting flights could choose their seat for both flights"
Pros: "Everyone from checking in to TSA to the flight attendants were just awesome! I will always fly United!"
Cons: "I've flown with southwest and delta before"
Pros: "The wait wasn't bad for boarding"
Cons: "Being stuck in the 4th boarding section"
Cons: "There were no vegan complimentary snacks"
Pros: "crew was friendly and wonderful - pilots were great."
Cons: "they over-sold my flight and i find that absolutely unacceptable. I know (or i hope) this has nothing to do with Kayak, but it almost completely ruined my trip home to visit my sick father. This industry needs to stop this immediately. It happens far too often, and I know it's no accident."
Pros: "Plane pushed away from gate a few minutes early bad was actually airborne two minutes after scheduled departure. Arrived early!"
Cons: "Seat didn't recline at all"
Cons: "The TSA at New Orleans airport was rude"
Cons: "Smooth flight, on time, safety procedures followed"
Pros: "Everything was great!"
Cons: "The staff was rude, bored, and appeared to be bothered by any request that was made. The flight was oversold, luckily I was able to get a seat (like I had booked and planned for) but my flight was horribly long. I was stuck next to someone that was drenched in perfume, it was so bad it hurt my sinuses. Since the flight was oversold there were no seats where I could move. Not like the attendants would have helped me anyways. I will not fly United again if I can help it."
Pros: "Couldn't have asked for more. Quick flight l. Got in early!"
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Cons: "Flight was bad and it took extra 4 hours before another one was provided. My luggage was damaged."
Pros: "Flight attendants were very helpful"
Cons: "Flight was delayed"
Pros: "The flight was comfortable with more leg room than other airlines and we actually landed 18 min early! What to go United Airlines."
Pros: "What I like it was very peaceful flight overall the staff was excellent and communicated with everyone very well."
Cons: "I really don't have any dislikes about this flight"