Cons: "It was an older plane and missing the comforts of such. No ports to charge your device. Screens were very small. Seat had trouble reclining."
Pros: "Jet Blue's legroom"
Cons: "Too many delays"
Pros: "Boarding was fast"
Cons: "Outlets on the plane Flight attendant seemed to have an attitude"
Cons: "Boarding delayed, flew over an hour off course"
Cons: "Working air conditioning, working WiFi, friendlier crew"
Cons: "Our flight was delayed 4 times. We then sat on the runway for an extra 45 minutes because someone’s tv did not work. We missed our set transportation which was already rescheduled 4 times and had to pay $150 Uber to get home"
Pros: "Typical flight. The pilot was very friendly as were the staff."
Cons: "There was a problem fueling the plane and we had to wait on the tarmac for 20 minutes."
Pros: "Crew was really great trying to defuse a challenging delay with really great customer service."
Cons: "Both flights between Boston and New Orleans were delayed due to mechanical issues. We waited on the plane for 1 1/2 hours before returning to gate to correct the problem. Then needed to top off the fuel. I appreciate safety precautions but makes me concerned about the quality of the equipment."
Pros: "Quick boarding. Nice crew"
Pros: "The crew"
Cons: "Not being delayed"
Pros: "Crew and the seat was great"
Cons: "Each leg of my flight the entertainment did not work"
Cons: "Flight was two hours late because of weather but the boarding situation at the gate was just ridiculous and unorganized. In flight tv didn’t work. Not the best flight. Glad it was short!!!"
Pros: "on time"
Cons: "internet didn't work"
Pros: "The crew and services are always friendly and happy to serve. They always seem to enjoy their work!"
Cons: "Maybe a vegetarian or salad selection."
Cons: "Good overall experience, paying for pillow, blanket and headphones a bit much"
Pros: "Inflight team was epic"
Cons: "The weather could have been on our side"
Cons: "It would be great if boarding was more streamlined. Tell group C to wait there, group A to wait over there. Too many clogs of people you don’t even know who’s in line or not"
Pros: "The landing was good"
Cons: "That both trips where delayed, for 2 plus hours. The emails from Kayak and JetBlue, where not accurate in terms of flight departure info."
Cons: "I did not like the fact that I had to spend 8 hours in the airport waiting for the plane. It had nothing to do with the weather. It was mechanical at one airport and it was passenger problems on the plane going to New Orleans. I got a food voucher but it was because I asked for it. The least they could have done for The passengers without asking for it."
Pros: "Everything was efficient and comfortable."
Pros: "Full sized beverages and snacks. Entertainment provided"
Cons: "Miscommunication with flight time. Email was sent for a later time, but they actually flew earlier than the original time"
Cons: "First flight was delayed two hours and I missed the second. Overall flight postponed of one day and they didn’t pay any expenses I had"
Pros: "Free WiFi. Cute vids for Holloween"
Pros: "Departed on time, arrived early."
Cons: "The TV did not work for me as well as for my fiancé sitting next to me"
Pros: "Everything. Flight attendants were wonderful and friendly, plenty of entertainment in flight, free WiFi, comfy spacious seats."
Cons: "Nothing. Just perfect. I will never fly any other airlines"
Pros: "Snacks were good, staff was friendly"
Pros: "Free wifi through the flight Nice selection of free snacks Friendly staff"
Cons: "Too much turbulence"
Pros: "The check in employees and comfortable seats."
Cons: "My flight had so many delays that my international final destination became 12 hours longer. I paid more for a shorter flight online when I could've paid less for a longer flight with a different airline since the longer flight would've still probably be less flying time then what I had to go through."
Cons: "The plane was REALLY old feeling. Tray tables wouldn’t stay up, my seat wouldn’t lock in the full upright position so on takeoff I got pushed forward by my seat back. The tiny TVs feel so outdated...like you’re on a plane from year 2000"
Pros: "The flight attendants were very nice and friendly"
Cons: "The wifi was already known to be not working from prior flight, and again wasn’t working on this leg of flight... could consider using the system that Southwest uses, as that is ready to go on ground and throughout flight (better than Delta or United). Thanjs"
Pros: "The crew was very friendly and efficient, and the plane was very clean. Also, the seats are roomier and more comfortable than other airlines."
Cons: "Airlines still need a better way to board efficiently. That being said, JetBlue does it as well as anyone, and it wasn’t a real problem compared to other airlines."
Pros: "Quick and prompt service at check in. The flight pulled out of the gate on time as well."
Pros: "I like the TV's on the back of the seat. the seats were very comfortable."
Cons: "everything was good"
Pros: "Being on time is important. Jet blue always makes it easy"
Cons: "Originally booked flight was cancelled JetBlue offered us no option to get home the same day They offered us a hotel we couldn't check in to for 10 hours Had to pay $500 to get home on a different airline."
Pros: "Be on time"
Cons: "Potential delay"
Pros: "Pilot kept us up to date on status of our departure"
Cons: "Crew was discourteous and seemed annoyed and departure was late"
Cons: "I requested a seatbelt extension from 2 different flight attendants and both said sure and then never returned... I would have understood if they did not have any or any left, and would have rated higher if they had given me any answer or said no to begin with! To be forgotten once was bad enough to have to ask again in front of all my fellow passengers was slightly embarrassing...."
Pros: "My wife and I upgraded to Even More Leg Room seats and ended up in the emergency aisle. We had tons of room to stretch out and we were the only ones in the entire row. Free Wifi was also really great!"
Cons: "Our boarding pass said boarding would start at 10:01am so we grabbed some breakfast. Unfortunately, they started boarding 15 minutes early so we had to try and slam down our food to get on to the plane."
Pros: "Pilot came out to talk to us! Flight attendant handled things very well!"
Cons: "Wish there had been more food options."
Pros: "Crew was really nice and made the trip more bearable."
Cons: "Three different delays, ended up reaching destination at 2am."
Cons: "Nothing unique to JETBLUE, but seat/space size small"
Pros: "I'm a big fan of jet blue :) Nicer than the other international flight..."
Pros: "Everyone was very helpful..."
Pros: "I love you guys fly fast and good You guys make customers feel comfortable Thanks Jet blue"
Pros: "Great & friendly service Would travel again if I had a chance Great trip This is a serious airline"
Pros: "I wouldn’t know t"
Cons: "To let me on the flight"
Cons: "The pilot take off, navigation in the air, and landing were horrible ."
Pros: "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
Cons: "Drink and snack service, but captain was concerned about "bumps""
Cons: "So uncomfortable with tiny seats"
Cons: "Hand out headphones, my phone doesn’t have compatibility."
Pros: "price great; direct flight;"
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Pros: "Nothing I couldn’t get this flight because of the delay of the previous one"
Cons: "The company could have hold it knowing there were travellers on connection. If not, knowing that they were no flight before the next day they could have prepare hotel booking for us because all hotels were full at midnight when we finally could get there."
Pros: "They were awesome"
Cons: "Nothing I was at my best on the best airline and crew"
Pros: "At the airport things were quite, security was fast. Boarding was fast and smooth. I’ve flown with delta a lot and also a lot of others (cheaper ones) and I’m always happy when I get a delta flight things are always calmer and less crowded!"
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Pros: "Boarding was fast"
Cons: "The seats were incredibly uncomfortable. This was a Comfort + seat. Very hard, unbearable for an overnight flight."
Pros: "Crew was amazing and super helpful."
Cons: "Just the fumes of fuel inside the cabin was nauseating. Never had similar issue with air travel before."
Pros: "great trip and crew"
Cons: "Leg room was lacking."
Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."
Pros: "Cabin service was decent"
Cons: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
Pros: "I liked that I was able to check my carry-on to for free"
Cons: "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
Pros: "Great services ce."
Pros: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Cons: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Pros: "Everything. Pilots and crew"
Pros: "Nice crew members always polite and courteous.maybe over polite if anything. Australians don't require subservient service deliverers. The constant "your very welcome" regardless of the service and response to that delivery is off-putting to me. But al in all pretty good in most areas."
Cons: "ON ticketing at New Orleans I wasn't allocated a seat number. At the gate shortly prior to boarding I needed to attend the desk for that allocation. I was also not told which Terminal the plane would go to in LAX and which terminal the connecting flight would be leaving from. They were not sure! Consequently I floundered around at LAX wasting time and bothering people for information that should have been known to me. The security checks are over the top and inconsistent in the US."
Pros: "I enjoyed the upholstery and comfort of the chairs."
Cons: "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
Pros: "I liked getting home"
Cons: "I didn’t like the delays without warning or any benefits at the end."
Pros: "The crew was friendly and accommodating. Although the flight was several hours late the crew and staff were very professional and apologetic. The alerts were accurate and timely. Once we were in flight I was extremely please with the ride. Thanks to the captain and crew my granddaughter and I made it home safely."
Cons: "The plane was delayed several hours."
Cons: "The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process."
Pros: "Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens."
Cons: "If some takes up two seats , then they should buy two seats. Very simple"
Cons: "There was no gluten free snack option."
Cons: "Extremely long queue"
Pros: "On time and helpful"
Pros: "Friendly staff.."
Pros: "Good service, on time, clean planes"
Cons: "The commuter Jets seats are really small unless you pay for Delta Comfort"
Pros: "Free pretzels and drink"
Cons: "Not enough overhead space for everyone's carry-on bags so I sat with mine down by my feet which left me little foot space. Was a bit uncomfortable"
Pros: "The fact that there were no delays!"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "Left ontime, arrived 30minutes early."
Pros: "Seats in economy had a little more elbow room and space. They offered free movies and free satelite tv as well as better snack options."
Cons: "Not being able to pick seats until the gate. Traveled with 4 friends and all of us sat separate. 4 of us in middle seats."
Cons: "Delay from Seattle to pasco."
Pros: "Meg, our stewardess came out to tell us there would not be any coffee on a 6 AM flight and that we had time to get coffee, if needed. She kept us informed of flight delays, helpful with my bags."
Cons: "There was nothing that could be done, but due to construction at the airport, waited on tarmac for an hour before we could get to a gate, then they had problems with the ramp and that had to be addressed. But pilot was very good about keeping us informed on delays and he was as frustrated as we were."
Pros: "The first flight was fine. On time and the crew was very nice."
Cons: "The second flight was not okay. We had to switch planes after we were in an ready to leave. Over a two hour delay and lots of confusion , we finally got to our destination."
Pros: "The complimentary entertainment was great, made the flight enjoyable."
Cons: "The con was the need for a connecting flight and the second plane didn't have the same perks."
Cons: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Pros: "It was actually a flight from new Orleans to Detroit. Seats were assigned at the gate for myself and many others. It seemed like the gate agent didn't care where she assigned guests who were travelling together as several people were not able to sit with their travel companion. Once I was on the plane I however switched with someone to allow them to sit next to their companion and put me closers to mine. Everything else went smoothly."
Cons: "No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger."
Cons: "Delta Flight #1494 On my return flight, I had to pay for a 2nd ticket to fly out early since Delta was cancelling flights to the south and I didn’t want to get stuck in Philadelphia. When the plane arrived for a layover in Atlanta, there was a flight going on from the first 2 people waiting to deplane. In my distraction and fear, I left my water bottle next to my seat. When I realized that I had left it, I went back to the gate and told the gate attendant that my bottle was next to my seat. She would not call down to the plane, nor walk down, and told me I had to wait until the entire flight had boarded. I explained that my connecting flight was boarding across the airport. The bottle was expensive and had great sentimental value. A couple times, I tried to ask people boarding the flight if they would tell a flight attendant to retrieve my bottle. The gate attendant told the boarding passenger to ignore me. When the flight had completely boarded, the gate attendant went down to the plane only to return to me to tell me that the flight attendant(s) allowed the cleaning crew to take the bottle. The gate attendant called the cleaning service and then she told me that the bottle was waiting at the tower and that I could ask at my next gate to have the bottle delivered to that gate. Since my connecting flight had already started boarding I had to run/train it across the airport to arrive at the gate. When I told the 2nd gate attendant, the story and asked him to call the tower to get my bottle, he told me that “wasn’t a thing” and that the 1st gate attendant lied to me. I had to board since they were getting ready to close the plane. This incident was compounded to many unpleasant experiences I’ve had with Delta over the past few years (losing my luggage and lying about it, damaging my suitcase, etc., etc.). I don’t understand how you can continue to be successful as an airline when you run your operation the way Delta does."
Cons: "Rude flight attendants."
Pros: "Very comfy, roomy seats. Helpful, welcoming staff. Great take-off and landing—very smooth."
Cons: "It would be nice to have TV’s in the seats for longer flights."
Cons: "Easy and convenient"
Pros: "We were just happy we got to go without much delay due to weather"
Cons: "I didn't know about the availability of the online wi-fi until just before we landed. That could be disclosed better?"
Cons: "Flight departure was late. No entertainment options."
Cons: "Flight late, bags late, crew was not friendly. Seat did not recline. No WiFi. Expensive baggage fees."
Pros: "Lines were quick. No delays or cancellations. Everything was on time."
Pros: "Plane was comfortable and modern. Crew was terrific."
Cons: "I could not use my phone app to check in! The airline attempts to charge you to $20 per person for online check in if you want to pay for baggage on line. You can, but then additional fee for seat selection is charged. STUPID! Instead, they must keep more counter agents for people like me who refuse to pay more for a seat I booked. Why can't you be like United. Let me check in and select my already paid for seat online and pay for my bag ahead of time! Then all I have to do is get my baggage checked at a kiosk and drop it off with a baggage agentband go through TSA and to my gate. Keep it simple stupid Suncountry."
Cons: "sold me a ticket for a flight that didn't exist!"
Pros: "Rude flight attendant on JFK: MSP, not all of them, one in particular whose name I didn't want to remember-- short, squat, dark haired, pony tail & memorably rude..."
Cons: "Three hour delay, had us sitting in the plane at the gate for an unreasonable amount of time, and took almost an hour to get my bag from baggage claim. I was supposed to be in New York at 11:30 and didn't leave the airport until 3:00 in the morning, so I got home closer to 4:00. The airport was empty, so I don't know why it would take so long for baggage claim. Complete lack of communication and service."
Pros: "flight attendants were super and the trip was comfortable"
Cons: "Well, we went from JFK to Portland,Oregon. With the holdover in Minneapolis (which I realize is your home base), it was rather long flight, But less expensive. But we were pretty tired by the time we go to bed in Portland. Ernst and Betty Schoen-Rene Kingston, NY"
Cons: "4 1/2 hour delay leaving phoenix to Minneapolis flight. 608 October 27th 2017. I understand incidences happen for flight but the voucher did help. I'll thank you for that Mike"
Pros: "Making the connection was super easy since was very close to arriving gate. On time and had an aisle seat even tho booked last minute and couldn't pick myself"
Cons: "See above"
Pros: "Not much."
Cons: "Getting to sleep at 3am."
Pros: "Decent leg room (unlike, say, Spirit), and it actually got us there and back on time (unlike recent disasters with Delta and United)."
Cons: "The overly cheery recorded preflight instructions get old after, say, 10 seconds."
Pros: "Affordable flight to JFK for a quick day trip to NYC"
Cons: "I liked everything."
Pros: "I loved the explanation for the airlines and introduction to the name of our airplane. The safety procedures were fairly comical and had a fresh spin on them. Fell asleep before takeoff due to the comfort from the seat itself, the assurance from the intelligent and courteous crew, and the relaxed atmosphere."
Cons: "I wish I had a longer flight. No fault but my own."
Cons: "Poor seats, no reclining. No head rest. Most uncomfortable flight ever. No WiFi. Ran out of dvds for movies before row ten. Offers nothing! If your going to be a budget no amenities sure line ADVERTISE IT! Don't fool people. Never again!!! Terrible"
Pros: "Quick, easy boarding and an attentive staff helped"
Cons: "There is no entertainment options at all. Would like more"
Pros: "Boarding was quick and efficient, flight left on time."
Cons: "The two women working at the check-in counter made me pay to check my carry on bag. I also had a backpack and a purse - as did the other 4 people I was traveling with but they did not have to pay for their carry ons and were asked if they wanted to check their bags for free since it was a full flight. Overall the customer service on both my departing and return flights was very poor. Won't be booking a flight with Sun Country again anytime soon. Would rather pay more money for Delta where I get better service and amenities."
Pros: "Smooth ride. Got great seats. They were flexible and helped my husband and I get seats next to each other when at first we couldn't when we booked it online."
Pros: "Excellent customer service from check in to arrival. I will use Sun Country whenever possible."
Pros: "I like the how the crew come back and everyone if they refilled on our drink"
Cons: "The thing that I don't like no snack to go along with our drink. Over all it was good flight and it was on time no delayed and it was my 1st time to experience in Sun country flight."
Pros: "great staff, super easy and pleasant boarding, clean plane, scented spray in the bathroom."
Cons: "lack of any snacks."
Pros: "Pleasantly surprised by the ample legroom. Also, the flight attendants were very attentive and interactive."
Pros: "Your falsified seat choice at 24 hours before flying is a joke. I logged onto your site 24 hours EXACTLY before my flight to pay fir a checked bag. Imagine my surprise that only MIDDLE SEATS IN THE BACK OF THE PLANE were my choices!! Now... I KNEW that not every person on that plane had already chosen all the other seats. I could BUY a seat however! No!!! I already paid for a seat with my ticket!!! I think what your company is doing is dishonest and greedy. There are other airlines that do not have this dishonest practice... And I will be looking at them in the future."
Cons: "Seats to darn hard."
Pros: "The plane seemed extremely clean, fairly new, and the service was good."
Cons: "The seats were incredibly cramped together tightly. I'm a small person sitting in the center seat with two reasonably sized man next to me. No need to be so cramped. It didn't help that my seat didn't recline either that was one of the ones in front of the exit , So I understand."
Cons: "I arrived to the airport about 50 minutes prior to departure due to an unexpected delay. After a poor experience with the online check-in tool (it failed to allow us to check in & wouldn't let me purchase a checked bag), my girlfriend & I made it to the check-in desk about 40 minutes before departure (which has never been a problem with any other airline). The receptionists practically laughed at me when I asked to check in, and without missing a beat or even checking anything on the computer, they told me that the plane was already on the runway waiting to depart. We asked if they could help us book a make-up flight, and they practically laughed again and said, "Yeah, for next Sunday." I found this hard to believe that the plane was on the runway so early. The whole experience was very unpleasant, and we received little help from them. After a half-hour wait on the phone, I was offered a voucher for another Sun Country flight. Very dissatisfied with this. I appreciate the direct flight from MSP-SAV, as I don't think any other airline offers it. But I don't think I'll fly with Sun Country again."
Pros: "Pleasant attendants."
Cons: "sitting in the last seat."
Pros: "Easy check-in at ticketing."
Pros: "Good timing of the flight both to and from San Diego. ."
Pros: "We got a terrific fare on this flight. The airline also offers convenient flights. We really appreciate non-stop flights. The staff members we encountered were courteous and efficient."
Cons: "In this age of uncomfortable air travel, the seats seemed especially small, but this is a subjective comment. We did not measure them."
Cons: "We were delayed going to Cancun ans again on the return. Hours in an airport is miserable."
Pros: "The crew was very friendly and the flight from take off to landing was smooth."
Cons: "I didn't pay attention to where my seat was and ended up in the row in front of the emergency exit row and due to this my seat couldn't recline."
Pros: "Professional planning and execution"
Pros: "Our flight was fairly early in the day and there were no lines to speak of!"
Pros: "Had window seats"
Cons: "Why are you sending me this survey at 2:31 am?"
Cons: "AC was not working before take off. It was a very hot, humid day in NYC. Plane was taken back to gate and "fixed" but was not comfortable. Plane was late for those needing connecting flights in MN."
Pros: "Polite airline attendants and clean plane."
Cons: "Screaming kids. Flight departed late. Only beverages"
Pros: "Ample leg room, prompt boarding and attentive flight attendants"
Cons: "Couldn't check in online and waited on hold for 45 minutes only to be told that I needed to go early to the airport to check in. My flights were also both significantly delayed and the airport staff didn't give updates."
Pros: "food was good"
Cons: "the seat was very uncomfortable"
Pros: "Ease of boarding, overall efficiency, check in process was quick,"
Cons: "Seats were tight, my TSA PreCheck didn't "scan" as such, no entertainment options"
Pros: "I think being nice is a job requirement for Sun Country airlines."
Pros: "Crew was friendly"
Cons: "The crew was not very friendly."
Pros: "Crew did the best they could under the circumstances. All of us had to wait for the plane due to weather. Once onboard everything went as well as it could."
Pros: "Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded."
Cons: "The plane departed 1.5 hours late due to crew issues."
Cons: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
Cons: "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
Pros: "It was acceptable."
Cons: "American Airlines continues to lag in their ability to proactively communicate updates to their customers. Then to top it off, they lack empathy and a true ability to accommodate customers."
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Cons: "2 hour delays on both flights of a round trip"
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "organized boarding, quick and professional, flight crew was awesome, very comfortable flight, much appreciated no"
Cons: "No entertainment options on 2+ hour flight. Would have been nice to have."
Cons: "Our connecting flight to New Orleans was cancelled and we had to rent a car or wait until the next flight out which was 5pm the next day. We opted to rent a car and Had to cancel our return flight home to be refunded. American Airlines cancelled multiple flights and were in total disarray. Still waiting to see if they will honor the refund"
Pros: "I took my girlfriend on her first airplane ride! The flight was bumpless from wheels to wheels. The Pilots did a fantastic job! Thank you so much for a remarkable first plane trip! THEN!!!! The have Buffalo Trace Bourbon! I mean.... what else do you need ?!"
Pros: "Smooth flight"
Cons: "Small plane"
Pros: "Availability of WiFi"
Cons: "Tightness of seats especially with so many people coughing."
Pros: "Liked the flight. Very nice crew."
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Pros: "But, the customer service was good."
Cons: "The flight was cancelled."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Cons: "The flight was late"
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."
Pros: "Timely and comfortable flight"
Pros: "An early morning flight and all went well."
Pros: "Friendly and helpful crew besides the message below. Still one of my favorite airlines!"
Cons: "Crew made too many announcements that were commercial. The volume of the announcements was out of sync with the inflight entertainment audio and hurt my ears."
Pros: "Nothing in particular. They got me there."
Cons: "The usual stuff. Uncomfortable. Worse than riding a bus."
Pros: "Timely and prepared flight."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Cons: "Small, old plane. No drinks, snacks, or entertainment."
Pros: "Excellent crew, food and entertainment."
Cons: "Staff was not friendly at all"
Pros: "Plane was clean boarding was fine."
Cons: "Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness."
Pros: "Left on time arrived on time"
Cons: "Air conditioning didn't work on Charlotte to ft wayne leg."
Pros: "Everything was on time. American sometimes has free movies you can watch"
Cons: "Nothing. Everything was good"
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Pros: "The flight was efficient and the crew were courteous."
Cons: "There isn't much to dislike, but it certainly wasn't anything extraordinary either."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Pros: "Available drinks"
Cons: "Poor selection and no coffee"
Pros: "Airport staff was amazing, helping us out with seats considering one of us was needing assistance due to health condition"
Cons: "More leg room and more shoulder room."
Pros: "Wonderful flight.... great crew!"
Cons: "The economy seat do not accommodate anyone over 6 feet tall. I'm 6'5" and was cramped, sore and uncomfortable the entire way"
Pros: "Once on board, everything was great."
Cons: "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
Cons: "They skipped me for drinks"
Cons: "Delayed missed connection, lost luggage!!!!"
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Pros: "2 sear rows so no middle seat"
Cons: "Late departure"
Pros: "This flight was not full at all. I had the entire row to myself and laid down to sleep the entire time."
Pros: "The crew was very friendly and light hearted."
Pros: "Attendants were great"
Cons: "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
Pros: "The orderly fashion the airline boarded!"
Cons: "Outdated planes. Service sucked. No blankets. Delta for life!"
Cons: "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
Pros: "The flight was comfortable."
Pros: "Not very many people on plane so we were able to space out more."
Pros: "Left on time and landed early"
Pros: "Crew was fine"
Cons: "We weren't offered snacks. Plane was very hot. Seats uncomfortable"
Cons: "back of lane smelled like lavatory - ugh"
Pros: "Roomy space. Nice staff"
Pros: "It was smooth sailing. Flight was full but not totally uncomfortable"
Cons: "I did not have an assigned seat until I got to the gate. Having to pay for entertainment on flight"
Pros: "Everything overall was excellent !!!"
Pros: "Efficiency, punctuality, courteous service"
Cons: "Small aircraft, for the sector."
Cons: "Took too long to get baggage"
Pros: "The flight was pretty normal."
Cons: "It was difficult to get the media player to work to use the entertainment options."
Pros: "Professional and timely"
Pros: "Great service"
Cons: "Waiting an hour to take off"
Pros: "The crew was great!"
Cons: "It would be great if those with connecting flights could choose their seat for both flights"
Cons: "There were no vegan complimentary snacks"
Pros: "Plane pushed away from gate a few minutes early bad was actually airborne two minutes after scheduled departure. Arrived early!"
Cons: "Seat didn't recline at all"
Cons: "There were a lot of children on the flight."
Pros: "Crew pleasant."
Cons: "Tight space and no food to speak of."
Cons: "The TSA at New Orleans airport was rude"
Cons: "Smooth flight, on time, safety procedures followed"
Pros: "Nice clean plane, very friendly and helpful crew."
Cons: "The hour delay."
Cons: "The staff was rude, bored, and appeared to be bothered by any request that was made. The flight was oversold, luckily I was able to get a seat (like I had booked and planned for) but my flight was horribly long. I was stuck next to someone that was drenched in perfume, it was so bad it hurt my sinuses. Since the flight was oversold there were no seats where I could move. Not like the attendants would have helped me anyways. I will not fly United again if I can help it."
Pros: "The flight ran ahead of schedule and the crew was polite and efficient."
Pros: "Couldn't have asked for more. Quick flight l. Got in early!"
Cons: "The flight attendant woke me up to ask if I wanted a drink."
Cons: "Flight was bad and it took extra 4 hours before another one was provided. My luggage was damaged."
Pros: "Flight attendants were very helpful"
Cons: "Flight was delayed"
Pros: "The flight was comfortable with more leg room than other airlines and we actually landed 18 min early! What to go United Airlines."
Cons: "Service is not what it used to be!"
Pros: "Friendly helpful courteous"
Pros: "Everything was ok"
Cons: "The clerk in New Orleans Airport was a jerk he didn't want to help us when we asked him questions. It was my first time traveling by plane."