Find cheap flights from New Orleans to Greensboro

Pros: "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
Cons: "Drink and snack service, but captain was concerned about "bumps""

Pros: "Ok"
Cons: "So uncomfortable with tiny seats"

Pros: "Good flight, got home early."

Cons: "the food"

Pros: "Assertive"
Cons: "Hand out headphones, my phone doesn’t have compatibility."

Pros: "price great; direct flight;"
Cons: "cramped"

Cons: "Flight delay"

Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."

Pros: "I arrived safely at my destination."
Cons: "I ordered two seats to accommodate my rate. I was moved after I checked in to another seat without notice. It was embarrassing to move after I was seated early and arrive at a set that I didn't fit in."

Pros: "At the airport things were quite, security was fast. Boarding was fast and smooth. I’ve flown with delta a lot and also a lot of others (cheaper ones) and I’m always happy when I get a delta flight things are always calmer and less crowded!"
Cons: "N/a"

Cons: "The coffee could’ve tasted better."

Cons: "No WiFi. Little service."

Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"

Pros: "Boarding was fast"
Cons: "The seats were incredibly uncomfortable. This was a Comfort + seat. Very hard, unbearable for an overnight flight."

Pros: "Crew was amazing and super helpful."
Cons: "Just the fumes of fuel inside the cabin was nauseating. Never had similar issue with air travel before."

Cons: "Leg room was lacking."

Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."

Pros: "Cabin service was decent"
Cons: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."

Pros: "Great services ce."

Pros: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Cons: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."

Pros: "Everything. Pilots and crew"

Pros: "Nice crew members always polite and courteous.maybe over polite if anything. Australians don't require subservient service deliverers. The constant "your very welcome" regardless of the service and response to that delivery is off-putting to me. But al in all pretty good in most areas."
Cons: "ON ticketing at New Orleans I wasn't allocated a seat number. At the gate shortly prior to boarding I needed to attend the desk for that allocation. I was also not told which Terminal the plane would go to in LAX and which terminal the connecting flight would be leaving from. They were not sure! Consequently I floundered around at LAX wasting time and bothering people for information that should have been known to me. The security checks are over the top and inconsistent in the US."

Pros: "I enjoyed the upholstery and comfort of the chairs."
Cons: "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."

Pros: "I like that I was able to request a window seat and was obliged to get another one."
Cons: "My flight was cancelled and I had anxiety about being at my destinations on time because I had to travel another hour away without knowing if my ride would be able to wait for me. However, I was booked on another plane that wasn't damaged which got me there on time,but once I arrived my luggage was no where to be found. I was promised my luggage on the same day,but I didn't get it until 11:30pm that night from a 2:40pm flight. I had to go out and spend money on toiletries,night wear and my medicine because of not having my luggage. Just totally disgusted by the overall experience and wouldn't wish it on anyone."

Pros: "I liked getting home"
Cons: "I didn’t like the delays without warning or any benefits at the end."

Pros: "The crew was friendly and accommodating. Although the flight was several hours late the crew and staff were very professional and apologetic. The alerts were accurate and timely. Once we were in flight I was extremely please with the ride. Thanks to the captain and crew my granddaughter and I made it home safely."
Cons: "The plane was delayed several hours."

Cons: "The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process."

Pros: "Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens."

Cons: "If some takes up two seats , then they should buy two seats. Very simple"

Cons: "There was no gluten free snack option."

Cons: "Extremely long queue"

Pros: "It was on time"
Cons: "Minimum everything"

Pros: "Good service, on time, clean planes"
Cons: "The commuter Jets seats are really small unless you pay for Delta Comfort"

Pros: "Free pretzels and drink"
Cons: "Not enough overhead space for everyone's carry-on bags so I sat with mine down by my feet which left me little foot space. Was a bit uncomfortable"

Cons: "N/an/a"

Pros: "The fact that there were no delays!"
Cons: "Nothing"

Pros: "Left ontime, arrived 30minutes early."

Cons: "Delay from Seattle to pasco."

Pros: "Meg, our stewardess came out to tell us there would not be any coffee on a 6 AM flight and that we had time to get coffee, if needed. She kept us informed of flight delays, helpful with my bags."
Cons: "There was nothing that could be done, but due to construction at the airport, waited on tarmac for an hour before we could get to a gate, then they had problems with the ramp and that had to be addressed. But pilot was very good about keeping us informed on delays and he was as frustrated as we were."

Pros: "Very nice employees. Coke, peanuts good."
Cons: "Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again."

Cons: "It was a great flight. We got there earlier then arrive time. Thank You"

Pros: "The crew was very attentive and apologetic."
Cons: "Having two planes with mechanical trouble. Putting our luggage on the wrong plane. It is 1:50 am as I write this. I should be home in bed."

Pros: "Great service for a short commute trip."

Pros: "The complimentary entertainment was great, made the flight enjoyable."
Cons: "The con was the need for a connecting flight and the second plane didn't have the same perks."

Pros: "Delta changed me to another flight without charge and the rep was very accommodating and pleasant"
Cons: "Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually."

Pros: "Nothing"
Cons: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."

Pros: "It was actually a flight from new Orleans to Detroit. Seats were assigned at the gate for myself and many others. It seemed like the gate agent didn't care where she assigned guests who were travelling together as several people were not able to sit with their travel companion. Once I was on the plane I however switched with someone to allow them to sit next to their companion and put me closers to mine. Everything else went smoothly."

Pros: "It's hard for me to write this review as the first 4.5 hour leg was incredible. Staff was very friendly and did a great job. Otherwise, the equipment was old and dated. Good thing it's only an hour-ish flight."
Cons: "Old plane, hard seats designed for humans less than 3 years old."

Cons: "The flight was delayed when the pilot's tablet failed and he had to run to operations to get another. Seemed odd. While this was going on they decided to fuel the plane. Seemed like an excuse because they didn't have their act together on the fueling. Tablets are pretty reliable, do they really rely upon an ipad to get us where we are going?"

Pros: "Crew did the best they could under the circumstances. All of us had to wait for the plane due to weather. Once onboard everything went as well as it could."

Pros: "Turbulence Ear popping"

Pros: "Smooth ight"
Cons: "Need to add cabin service"

Pros: "The cleanliness and the seat arrangements"
Cons: "Snacks could have been given & Small bottled water."

Pros: "Always a friendly crew"
Cons: "A slight delay that they could have been quicker to alert us of"

Pros: "Entertainment Screen in the seat back in front of me"
Cons: "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."

Pros: "Ground crew was great, they kept us informed about our 3 hrs delay"
Cons: "Get a crew in in less than 3hrs Some people has plans"

Pros: "Very friendly"
Cons: "Everything was perfect"

Pros: "The flight was short."
Cons: "I got fussed at going to the bathroom because the threat of turbulence was coming. We left later than the departure time."

Cons: "boarding, seating, entertainment"

Cons: "I had my period and desperately needed to use the bathroom. We were told to stay in our seats The entire flight even though there wasn’t much turbulence. The flight attendant yelled at me over the intercom to return to my seat when I tried to get up so I ended up bleeding through my tampon."

Cons: "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"

Pros: "It was acceptable."

Pros: "I was traveling with my mother who is handicap. The staff did so much to really help her. Although, the staff did everything and I mean everything to help us. TSA was an issue. Plus there was an language barrier."
Cons: "The assistant that they gave us was communicating with the TSA officer in Spanish who did not speak any English. The problem was she was over 75 and she does not have to remove her shoes. Instead of explaining to her what was going on she just took her shoes, which made my mother upset mad."

Cons: "Free movies lagged and got stuck on wifi. Gave up watching one."

Pros: "Nice aircraft once I got to Texas. From my hometown the plane was kind of old."
Cons: "Well they lost my luggage after my original flight was delayed 2+ hours. Rebooked my flight but never communicated to me whether they would handle my bag transfer or if I needed to go get them myself From the baggage claim to put into the correct flight. So I had no clothes..."

Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."

Pros: "Width of the seat is nice"
Cons: "Boarding process is not great and delays while already boarded are terribly frustrating"

Pros: "The screens allowing us and our children to be entertained in the plane."
Cons: "Not had our plane delayed for over an hour."

Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."

Cons: "The guy who’s checking me in he’s very kind.he is so nice person."

Pros: "The customer service on British Airways is excellent. The meal served on the overnight flight was wonderful."
Cons: "My original flight was rerouted due to a connection delay. They lost our baggage due to rerouting our flight from American airways. We were told that our bags would be delivered the same day and we are still waiting on our bags."

Cons: "Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid"

Cons: "Seats were small"

Pros: "organized boarding, quick and professional, flight crew was awesome, very comfortable flight, much appreciated no"
Cons: "No entertainment options on 2+ hour flight. Would have been nice to have."

Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."

Pros: "I took my girlfriend on her first airplane ride! The flight was bumpless from wheels to wheels. The Pilots did a fantastic job! Thank you so much for a remarkable first plane trip! THEN!!!! The have Buffalo Trace Bourbon! I mean.... what else do you need ?!"

Pros: "Airplane food was good"
Cons: "I was in the air 24hr, the trip was as good as it gets."

Pros: "Liked the flight. Very nice crew."

Pros: "Left on time and got us to Dallas safely"
Cons: "Due to weather (not your fault) arrival to Dallas was delayed and we nearly missed connection"

Pros: "Helpful crew - courteous in their attitude towards customers and helped tight connections get out of quickly from the rear of the plane. Smile was on for each interaction."
Cons: "Flight was delayed by 50+ mins. The exit row announcement was made twice asking customers to acknowledge verbally which was probably a communication faux pas."

Pros: "I arrived in Sydney the day I was supposed to. Everything else was a let down and was not what I paid for."
Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."

Pros: "Excellent flight. No complaints!"

Cons: "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."

Pros: "Very smooth fast check in"
Cons: "The food"

Pros: "Boarding process was smooth and fast"
Cons: "Do you think airline management sits around boardrooms to brainstorm ways to torture its passengers more? The seats and the leg room are ridiculous. It's gotten to much worse recently."

Pros: "Older smaller plane, no wifi"
Cons: "Na"

Cons: "American after 4 hours delay cancelled the flight, AA refused to accept responsibility and refused to book me with another airline (my daughter was having surgery the next day and I was supposed to take care of her) I sent an email asking for them to cover the cost of my last minute ticket with the other airline, and they had refused. I will never fly AA again."

Pros: "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
Cons: "a bit of a delay to weather, but that is understandable"

Pros: "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
Cons: "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the plane​approximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."

Pros: "We made it home."
Cons: "The entertainment system in my seat didn't work. Seat 19D on flight 2580 from MSY to LAX."

Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."

Cons: "Inattentive flight attendants, overhead space was not well managed. Cash only"

Pros: "The flight was on time and comfortable"
Cons: "That I paid for luggage when most people waited until they were told while boarding so they checked the baggage for free even though it was obviously too large. Maybe it should be checked closer when checking in before going through security."

Pros: "Comfy"
Cons: "Sat on tarmac for 1hr and 20 minutes since tower mix up and plane was bigger so confusion on seating. I feel stressed cause I will be missing a full day of work because of this delay and pretty pissed off. Would like some sort of compensation"

Pros: "The crew was friendly helpful an our pilot had a sense of humor which is always a plus!"

Cons: "AA wants to charge $75 to change tickets to take an earlier flight. Plenty of seats available on the earlier flight, while standby passengers not able to get onto the later flight. I lost 4 hours, AA lost revenue, standby passengers stuck in Philly. Also, no air conditioning on this flight."

Pros: "Great seats."
Cons: "Customer service both over the phone and in person not very helpful to ensure connecting flights were made. Much better experience with Southwest in regards to coordinating delayed flights. AA could have done a much better job to ensure more flyers made thei connecting flights."

Pros: "the crew was nice and helpful, the seat had a lot of room"
Cons: "The plane seemed old and didn't have the features I expect in first class"

Pros: "Everything was on time. American sometimes has free movies you can watch"
Cons: "Nothing. Everything was good"

"Everyone was friendly and helpful."

Cons: "Person next to me was talking across me"

Pros: "The seat was comfortable and the crew was accommodating."

Pros: "I liked my seat"
Cons: "There was a stewardess that was very mean and not accommodating when I asked for a mask"

Cons: "ANYTHING more than what’s being done in economy would be good."

Pros: "The crew was good the set was not bad."
Cons: "Not sure"

Cons: "Timeliness"

Pros: "Nothing"
Cons: "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"

Cons: "I choosed this very very expensive flight because it was so import to be home in CPH at 9.00 for an important meeting. My flight from Chicago was delayed and nothing was done by the pilots to arrive on time. Despite the delay, I managed to arrive on time to my Connecting flight to CPH - only to realize that I was moved to a later flight. Now I have spent 2.300 USD on a poor flight that do NOT bring me to my destination on time. I am a frequent flyer, and will do everything I can Avoiding United going forward. Never United again"

Cons: "United basic economy is worth the price but inability to check in prior to arriving at the airport is frustrating due to the fact they must check to see your bag"

Cons: "We sat on the plane for 2 hours at the gate to find out that the dispatcher did not have paperwork for the flight and hence we could not leave yet. We were not told of all of the issues and were kept sitting on the plane idle for 2 hours before we had to deplane and wait even more."

Cons: "The B 750 just plain flies too slow. 450 mph doesn't cut it for a flight from Chicago to San Francisco."

Pros: "Service was friendly and attentive. Pilots handled the plan well and made up the time we lost due to weather delays!!!"
Cons: "The entertainment and bathroom facilities were very dated. The chicken served was less than desirable."

Cons: "The plan had to be maintained with no option for getting to my final destination on time."

Cons: "We sat on the tarmac for two hours because of a mechanical issue."

Cons: "Had anightmare will complain to united diect"

Pros: "The flights were on time, the planes were clean and all staff was great."
Cons: "No wifi or TV on the planes."

Pros: "Nothing"
Cons: "My flight was delayed making me miss my connecting flight and was not compensated for anything only a sorry"

Pros: "The flight was comfortable."
Cons: "N/A"

Pros: "The trip was smooth sailing. Great staff and on time"

Pros: "Crew was fine"
Cons: "We weren't offered snacks. Plane was very hot. Seats uncomfortable"

Pros: "Everything was nice"
Cons: "You could offer better deals with the on flight wifi"

Cons: "Flight attendant repeatedly bumped into me while walking down the aisle."

Pros: "On time smooth flight, goof landing."
Cons: "Very uncomfortable! Seats are entirely too small and close together."

Pros: "Everything was on time and fantastic. We got in 20 minutes early"

Pros: "Everything overall was excellent !!!"
Cons: "Nothing"

Pros: "The staff was always very helpful. I carry a saxophone and everyone was always very open to accommodating me, which I really appreciate! Also, great legroom, great pilots, positive attitude."
Cons: "The added fees for food and beverage were a little tough. I would understand if the flights were shorter, however we had several-hour delays in a time period from lunch through the middle of the night, and were not offered any sort of voucher or food item. Then my bag got lost (which I understand with the weather issues that caused delays), but it left me in a city with no clothes, very hungry, in an hour past public transportation hours. Which is not THEIR problem, but I would have definitely appreciated some assistance of some sort."

Pros: "Was able to change seats in order to sit with my wife."
Cons: "3 hour delay."

Pros: "On time flights are a rarity these days. United pleasantly surprised us."
Cons: "Nothing"

Pros: "The crew was very nice and kept me informed"
Cons: "The leg room was limited"

Pros: "Once I finally got my flight got it seemed short and sweet"

Cons: "I am not quite sure after all these years why boarding a flight is such a hassle. Why don't they board flights back to front for the standard travelers. Get people on and seated instead of by group. We left 30 minutes late because of it. Overall the flight was fine. I just thought the crew seemed apathetic and indifferent to the passengers."

Cons: "Any comodity you have to pay for on top of already paying for a ticket. No food, no pillows, no blankets, no tv. Rude people at check in. Disappointed with united service."

Pros: "Nothing"
Cons: "We where delayed for two hours or so, if you asked upon arrving during what should have been boarding you got a curt remark no information. There way no anouncement about a delay just one that the crew arrived, nothing about why we where delayed or estimation of time when we would board. Other delayed fights where getting information over the loud speaker. The attendants left the area came back when we could board and hurded us on the plane. Not a friendly face or smile. Everyone was tired, a little civility would have gone a long way"

Pros: "The boarding process was overall easy"
Cons: "Flight attendants need some lessons in customer service. My job is also in customer service, so when something irks me, I feel like it is legitimate. Had a cup of ice water that I was sipping during the last half of the flight and ate one of my own granola bars. Was planning to give all my trash to her as soon as I was finished with everything, I didn't feel like this was unreasonable. Attendant stopped at our row with her usual "Trash? Trash?" I did not motion that I had trash, but I guess she thought I should be finished, because she made it a point to call me out and say "Excuse me, you don't have any trash?" I replied that yes, I have a granola bar wrapper but was planning to give all of that all together but she was welcome to take it now, and I handed it to her. She then said "And what about your cup?" I stated I wasn't finished with it, and motioned that it still had ice and water left inside. She then proceeded to roll her eyes at me, and without response moved to the next row with her "Trash? Trash?" The next time she came back down the rows, she actually had the audacity to skip my side of the row - did not even look my way - and I had to get her attention and hand her my trash over the back of my chair. Again, no response, and more rolled eyes. Don't be a flight attendant if you don't want to deal with people and the possibility that people aren't going to act exactly the way you want them to act. Be respectful."

Pros: "Everyone from checking in to TSA to the flight attendants were just awesome! I will always fly United!"
Cons: "I've flown with southwest and delta before"

Pros: "The wait wasn't bad for boarding"
Cons: "Being stuck in the 4th boarding section"

Cons: "There were no vegan complimentary snacks"

Pros: "I loved how helpful and kind the staff was. I had never used a kiosk to check my bag before and they helped me when I was lost."
Cons: "The seats were uncomfortable when sitting for long periods and the seatbelts could have been a little bigger."

Pros: "Very smooth and comfortable flight."
Cons: "So we arrived at the desk after a 7hr international flight ready for the final 1hr leg - only to be confronted with "flight overbooked" looking for 9 volunteers - how can you over book a 40 seat flight by 9 ???? So we had an anxious wait wondering if we'd be dumped from the flight - we weren't but it wasn't enjoyable waiting for the flight and our meeting with our grand kids."

Pros: "Everything was great!"

Pros: "Couldn't have asked for more. Quick flight l. Got in early!"

Pros: "Finally got us on the plane after a 6 hour delay. They decided to "update" the computer software on the plane after they had us all on there. Took about 90 minutes. Very displeased, will do my best avoid United in the future"

Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."

Cons: "Flight was bad and it took extra 4 hours before another one was provided. My luggage was damaged."

Pros: "Row 10, extra couple of inches is far more civilized."
Cons: "Didn't have the United app downloaded in time, so couldn't use the WiFi. No alternative."

Pros: "Good friendly crew"
Cons: "Old plane, poor seats (even in First), no entertainment or wifi."

Pros: "Good leg room in premium economy"
Cons: "Horrible, rude service by one of the flight attendants. I was just asking for an extra glass of water. Cant believe they treat premier customers the way they do. TV did not work."

Pros: "The flight was smooth and quick"
Cons: "The in-flight food was horrible. It was like bird food"

Pros: "Seats to close together, extra several inches would be much more comfortable."

"Flight was cancelled hours before departure. They did find us another flight in which we almost missed because our tickets weren’t confirmed until an hour before our new flight."

Pros: "Everything was good."
Cons: "I think the airline should give all the beverages for free. Excluding of course any alcohol beverages."

Pros: "Nothing"
Cons: "The flight was delayed and we ended up being deplaned. Missed our connecting flight despite the crew telling us repeatedly that they would wait for us. Currently waiting for any word from the staff at the airport in Orlando."

Pros: "Seats were close the front"
Cons: "Due to that fact that Covid-19 is present and we have to wear masks and stay six feet apart... I feel that he flights should not have been full... how can u stay six feet from someone who u don’t know is covid free when u are sitting on top of each other... Orlando airport is the worst airport I’ve ever been to.. they only had a limited amount of restaurants to feed a overcrowded airport... spirit airlines is the worst airline of all and I will never fly with them again... they changed my direct flight from Baltimore to new Orleans to Baltimore to Orlando then to New Orleans with no warning.. that was was very unprofessional... I definitely do not recommend to fly spirit ever again... I will still use kayak in the future for travel"

Cons: "The boarding in Orlando could have been smoother or they would have let us board sooner and we were a little late arriving."

Pros: "seats are hard as heck"
Cons: "dont charge for water n coffee - cheap bastards"

Cons: "My flight was a party plane. Control the passengers better."

Pros: "Seats could use a little thicker padding. No tilt back adjustment on seat."
Cons: "At least free water"

Pros: "The crew was very nice. Sitting up front was nice and felt more comfortable"
Cons: "More social distancing in the process and hand sanitizer prior to getting on plane. Plastic barriers between each seat."

Pros: "Everything was great. The crew was amazing & I felt very comfortable"
Cons: "But a five hour delay on top of an already 5 hour layover was extremely exhausting. I know it is out of everyone’s control so I do not blame spirit"

Pros: "The amazing and nice flights attendants. By that I mean, they were very clear in instruction and greeted passengers with smiling faces."
Cons: "Reclining seats lol"

Cons: "The flight attendants were extremely loud and inconsiderate on this flight. With it being a later evening flight usually flight attendants are quieter to allow people to sleep. On this flight however, the flight attendants were extremely loud the whole time, laughing and just not being considerate of the rest of us that wanted to sleep. I have never experienced this on a flight before. They were so loud we heard their entire conversation from what they did on their free time in the summer, to what they think about game of thrones & talking about their fitness. They were loud the entire flight."

Cons: "Excellent service"

Pros: "Price was good & competitive... personnel on board pretty accomodating to your needs. However, they should take more control to passengers activities... had woman in front of me cursung in conversation the whole flight which i didnt need to hear w/my 13yr old son, had people across aisle loudly listening to RAP music WHICH I DIDNT CARE TO HEAR... 2 rows down asking for drink refills the whole flight. I'm a paying customer expecting my flight to be comfortable... not expecting for my flight experience to be shared with others nusance."
Cons: "Spirit personnel on ground need customer service training !!! You feel like a burden to them for help not realizing you buying ticket is job security for them... They're not professional in attitude & this is the difference between Spirit & other airlines !!!! Soooo bottom line... you pay bottom deal prices and have to expect bottom deal experience. Is it worth the savings & extra charges for seat/bags... depends on the savings & your tolerance ... i guess"

Cons: "ALL THE EXTRA COSTS ARE RIDICULOUS!!!!!!!! It’s very misleading to have a reasonable flight price, making it appear like it’s a good fare when actually the end result/price is MUCH MORE than other reputable airlines. An outrageous fee for luggage whether it be carry on or checked; a ridiculous fee for a seat if you want to sit next to a family member; a fee to check in at the airport if you don’t check in online; no complimentary beverages/water and expensive fees for a nonalcoholic beverage on a FOUR HOUR FLIGHT. SPIRIT AIRLINES IS VERY MISLEADING!!! Their motto of “only pay for what you use“ is outrageous!!!!!!! ALSO, if you think you can actually speak to someone from their 1-800 number, think again!! Something was wrong with their website when I tried to pay for the luggage 24 hours prior to check in and it wouldn’t allow me. I could NEVER actually speak to anyone for 2 days. So we had to pay $100 at the airport for TWO SMALL pieces of luggage. We will use the airline to get back home but will never use spirit again."

Pros: "Excruciating- so uncomfortable- as a commercial designer;whoever makes the decision on the chairs needs to sit in them for 5 hours; they would then have made a different choice"

Pros: "Nothing to write here"
Cons: "Didn't like baggage fees for carry-ons, didn't like paying for seats to ensure that my wife and I sat together because she has travel anxiety, didn't like having to pay for a ginger ale on the plane, didn't like small tray tables and the fact that the seats did not recline, didn't like that there was no entertainment on the flight (screens, music, charging capability for phone). I understand the appeal of "pay what services you want" as there were many services that we "needed", and because of that we certainly paid for them. In addition to our airfare, we paid $32 for seats, $160 for 2 carry-ons and 1 checked bag, and then $6 for 2 ginger ales to help settle our stomachs for the flight. It was very unexpected. Spirit did reimburse us $60 as a one-time courtesy because this was our first time flying with Spirit, and we did not know what to expect, but had we not complained, we would have gotten nothing."

Pros: "I will never fly spirit again. I thought that I would be saving money, and yet I spent more on this budget flight, than I would with delta or American airlines. I was charged twice for carry on and check in, because I had to stop over in florida to transfer. So, on top of the flight costs, I paid an extra $110 for my luggage. I think being charged for carry on is ridiculous. The seats were super uncomfortable, there was no entertainment offered, and not even a soft drink was complimentary. Needless to say, I am not a fan!"

Cons: "There was nothing to like about this trip because the website would not send me a boarding pass although I checked in online twice the day before, so I never had the opportunity to even get in the gate. I asked for a boarding pass through an email and it didn't come through, twice. I did not think much of it because I have had problems receiving emails from Spirit in the past and I have always been able to log into my account and access the boarding pass on the website. The morning of the flight, the website locked me out and wouldn't allow me to log in. I actually had to leave the security line to try to sort the issue out. The kiosk at the airport told me I was at the wrong airport (I was not). I went to the front desk and the agent was SUPREMELY unhelpful and unconcerned, and marked me as a no show at 7:05 for a flight leaving at 7:25. Even though I was standing right in front of her. Even though I had left the security line to deal with the issue. I had to get to my destination that day, which happens to be the reason I bought a ticket in the first place, so I had to spend an additional $500 on a Southwest ticket because the agent at the front desk of Spirit said I had no other options with Spirit that day. I called customer service and despite escalating the issue to a manager, I was essentially told "sorry for your luck" and sent on my way. The manager even asked, at the end of the call after telling me a refund would not be possible, if I wanted to purchase an airline ticket while I was on the phone. I have bought a fair number of Spirit tickets in the past. I unfortunately already have a ticket lined up with Spirit Airlines in November but I will never be purchasing another ticket from this airline again. It was an absurd scenario - I paid for a ticket and was not able to redeem the ticket I paid for - and I should not be have to pay the price for Spirit Airlines having poor IT."

Pros: "I liked how easy it was to board the plane, but that’s because I paid an extra $7 to be in zone one. That was the only thing I liked other than the flight landed safely."
Cons: "I don’t like that I had to pay $55 to have a carry-on. I travel light for those reasons, and if I’m going to pay extra for a bag I might as well check it and get to take my toothpaste with me. I don’t like that I paid $27 to be in the exit row. There was no tray table on the seat in front of me, or anywhere for my usage. There is no headphone jack. You shouldn’t even ask if I enjoy the entertainment because they don’t offer anything, not even for the people that pay extra money. Also don’t like my seat didn’t recline or have an armrest and overly obese couple that they squeezed in next to me took up all the space of the row. What’s the point of paying extra for comfort, when you get less than the guy who paid nothing and is in a middle seat, who I’m sure he was uncomfortable and miserable as well. I also don’t like that you have to pay for water!! Who makes you pay for water!? Not even the peanuts or the pretzels were complimentary… Absolutely never ever flying with this airline ever again! The cheap airfare was definitely not worth the lack of professionalism and being taken advantage of to have to pay for every extra thing that should be expected in regular travel."

Pros: "The website and App crashed on multiple instances. When I first created an account my flights were not coming up for my name. I had to call on both of my flights to get this issue fixed. How hard would it have been to fix for both flights on the 1st call? I didn’t get a seat assigned for both of my flights and had to call customer service. All on my friends got seats assigned and based on past experiences, this led me to believe the flight was overbooked. Therefore, on the one flight I had to pay 18 dollars just to ensure I had a seat. I had my boarding pass on my app when I through security at BWI. Then mysteriously the boarding pass didn’t show up when I got to my gate. There were no employees at the counter to print my boarding pass. Horrible experience overall"
Cons: "Customer service, the app"

Pros: "I like the extra roomy seats"
Cons: "I didn't like the flight attendants attitudes. On all of my flights they shared a common theme , rudeness. They weren't as nice and sweet like other flight attendants I have encountered. On my first flight one flight attendant was eating while we were taking off , omg !! When I ask for assistance because The kiosk instructed me to contact an agent , the employee at the desk told me with an attitude to go back to the kiosk and try again instead of just helping me . I'm not sure I will book with spirit again ."

Pros: "ABSOLUTELY NOTHING!!!!!!!!!"
Cons: "The flight was drastically delayed, without appropriate notification. They offered no remedy without any option to arrive at my until 3 days later and this with me staying overnight at the Fort Lauderdale airport, to be on stand by for the flights on said third day. Their only other offer was to refund me the value of that 'first flight". It took two hours and 15 minutes of declining those offers and being very disrespectfully for them to offer a full refund (5 to 7 business days later). They offer no help with rebooking, so I had to purchase with another airline at full last minute price."

Pros: "seat was pretty comfy and spacious."
Cons: "some members in crew seemed to be disctiminating. I was wearing a head scarf and one of the air hostess, even though she looked embarrased doing it, came up to me to ask my name she marked something on her paper too. She tried to make it very normal because I can understand it hard to abide with the rule that you dont actually agree with. Well I literally have no problem being looked over or being asked the name, but i just think its pretty sad if they treat people differently just because the way they are dressed up. I had my baby with me and i would never want him to get a bad impression about people. putting a scarf is just a way of dressing like wearing swimming suit would be for a lot of people swimming. I am part of America and I used to not wear the scarf because the way people look at you but I took the fear out and started practicing something my religion teaches me, but being treated differently just because there is some addition in my dressing is pretty sad. if there is a rule like that wiyh airlines, thry really should change it: just my thought..otherwise, my religion teaches me to respect everyone and follow the legit rules, and I have no problem kn answering unnecessary questions too because I know I am right"

Pros: "Nothing"
Cons: "Flight was cancelled TWICE in one day. I ended up having to book on another airlines and paid quadruple the original price out of my own pocket. Spirit told me I should go to the airport (an hour away), and they would "try" to make put me on a flight with another carrier. This was a business trip and I absolutely had to be there for a certain time, so I couldn't risk waiting on Spirit to "try" and place me with no guarantees. They gave me two $50 flight vouchers, as if I'll ever fly with them again! Awful, stressful experience."

Pros: "Spirit airlines does not try to give you the ringer. They tell you what you are getting and how much it costs. The staff is also incredibly pleasant and they seem to love what they do."
Cons: "I find Spirit flights to be much more turbulent than other airlines, but the cheap ticket and exceptional staff out weigh the discomfort 100 times over."

Pros: "that I received vouchures for future flights fro getting "bumped""
Cons: "it was the airline experience from hell- from an 11 hour day at LAX to mishaps with luggage to our return flights DISAPPEARING from Spirit Airlines records & going thru an INSANE process with customer service"

Pros: "Nothing"
Cons: "Three of the four flights on our recent trip from Seattle to New Orleans were Canceled. Stop over in Las Vegas on the way there flight cancelled to New Orleans---3 hours in line at airport only to find next flight out 24hours later. Told due to weather. Next day we returned to airport to be told our flight again cancelled --this time pilots did not show for flights--placed on another airline and got to New Orleans 36 hours later then Planned. Four days later flights home from New Orleans to Seattle also cancelled. Long wait on hold with Spirit costumer service and no reason given for cancelled flight again. Asked and received refund form Spirt for those legs of flight then booked a flight home on different airline. We will never fly Spirit again. We feel sorry for their employees having to work for such an inept company. We lost a day and half of New Orleans time and two nonrefundable nights at our hotel in NO. Including cabs, and hotels over $700.00 lost plus the stress."

Pros: "The fact that I was flying to Detroit. The flight itself was smooth and passengers were nice and quiet. Very funny flight attendant was making all the passengers laugh when she was speaking to the phone, while we were leaving the airplane."
Cons: "I was not aware of the fee for carry on bags. When I ordered the tickets online, it clearly said that they are free. When I arrived the the airport, I was told I have to pay for them. I was traveling with my kids, so I had to pay for all of them. I booked my flights with Spirit before and never had that issue, yet this time I was not happy about how things went. I told the staff by the bagging area, that online it says something different and she told me sorry I cant do anything about it. I told her I didn't bring that much money with me, but that didn't matter. I had to call my friend to pay with credit card for my bags."

Pros: "Not much."
Cons: "Fares may be cheap, but they gouge you on everything else. A carry on bag $57 is daylight robbery. Also overbooked my friends flight and bumped him so the whole trip was ruined because we didn't have much time. The seats are super uncomfortable as well. I guess you have to pay a lot more for a seat that doesn't send you to the chiropractor. Spirit should be ashamed of it's business model. It should be called set the hook with a low initial price then gouge all you can. I even took money to the bathroom because I thought they would charge. That is next by the way. I would have to say my Spirit experience at least matched my many prior experiences​ with United, which is the worst airline on the planet. Spirit maybe second by a slim margin. I will never fly Spirit again. They stink."

Pros: "I recently traveled with my wife and 3 year old for the first time on Spirit Airlines. I have never flown with them before. We travel a fair amount and have always flown with other airlines but I saw a good deal they offered and I jumped on it. After the check in process was completed online, I headed to the airport. The service I received in the terminal with staff standing at the entrance was unexpectedly pleasant. Without asking, the staff had already guided me in the direction and next step I should take for checking luggage. It was awesome! Once we went through the boarding process and boarded the plane, I was totally shocked! The flight attendants were completely kind and over the top hilarious. They were making funny/silly comments about the flight and flying in general. Although there was no electronic entertainment offered on this flight, they made up for it in their fun personalities. It was the best atmosphere between all of the passengers around me who were all enjoying the outgoing spirit with the crew. It was a flight to remember!"

Pros: "Crew was friendly and professional. Seats were comfortable. No issues with flight itself."
Cons: "We paid for the TSA check boarding and were rejected from this line on the way back to Chicago. Had to go back and wait 1 1/2 hours to go through TSA because: Spirit offered TSA check for and additional fee, but didn't print it out on our return boarding passes. Web site is so much like a comic book, its very difficult to find what you need. I couldn't print out return boarding pass move than 24 hours in advance and didn't have time to look it over before finding out we were taken for 66.00 for the TSA check pass. Very disappointed with this airline organization."

Pros: "The flights themselves were both on time and smoothly done in spite of gusty weather at both ends of the flight. The boarding for both flights was reasonably short and efficient. As far as comfort goes, you don't expect that at Spirit unless you pay extra and we won't just for that. Crew did their jobs well (but see dislikes). We received timely information from the deck crew as well."
Cons: "There were unnecessary and lame attempts at humor by both boarding clerks and on-board attendants. If you think you are a stand-up comedian, seek a different career path. I know others may find it amusing and I understand the need for finding distractions from routine, but it can distract from useful information, especially during boarding. NOTE: some people do funny by nature, but it is not a universal talent. When it's natural, it's a great good, but if not..... Spirit also requires a constant sales pitch for their credit card at the end of every flight that becomes irritating and I'm sure is not pleasant for the crew, either."

Pros: "The departure and arrival times were the only reason I chose this airline."
Cons: "I don't care for all of the additional fees such as seating and baggage, and then trying to charge me more because the website didn't work and I had to call their help line. Upon arrival only one of 4 kiosks worked and the staff told us it would cost extra to check in at the counter, so we waited in an unnecessary line with everyone else. When we boarded there was trouble with someone's ticket so they pulled the last 6 of us off to scan our tickets again. The seats and tray tables were in poor condition with noticeable wear and coming apart in multiple places."

Pros: "I paid twice as much to check bags as I do on other airlines. It costed me a total of $94 to check one bag to and from. Also the customer service was poor. It took forever to claim my luggage because the flight attendants told me an incorrect carousel number. I was on a wild goose in the airport and because of this I obviously don't feel it was worth the extra money checking bags. Also I didn't like that I had to become an online member only to save ten bucks on my returning checked luggage. Don't waste your money!"

Pros: "This flight was canceled because the AC didn't work. I rescheduled for the next day (after being on hold for at least 20 min), but was almost charged a rescheduling fee of more than $100. I am disappointed to be away from home still, but am more concerned with how disorganized they were during this process. It took them hours to decide to cancel the flight, and once they did still more time to clarify where people should go and what the next steps should be. People were left in a line of at least 100 people, but only attended to 2 at a time. No one was directed to call Spirit, even though it would obviously be the most efficient way to get the line moving. Yes, machinery goes wrong, but this should not get in the way of customer service."

Pros: "I had to pay 110 for the luggage as i was mot allowed to do the check in online. I really want ypu to consider this situation, it was horrible"
Cons: "The service, horrible experience"

Cons: "The say they are the home of the "bare fare" like it's a good thing. What they mean is, by the time you pay for a lite checked bag or for a single carry on you'll be paying just as much as any of their competitors. And forget about getting any type of snack or refreshments. That is unless you Want to pay out the nose for the grossest drink selection I've ever seen. No entertainment options at all, staff was barely attentive, seats were dirty with no comfort amenities. They were as bad as you can expect from a bargain airline, and not actually cheaper once you include the ridiculous baggage charges."

Pros: "For the most part everybody were professional and friendly . Except for one customer service rep in The New Orleans airport. We always arrived on time to our destination"
Cons: "There are fees for everything. I checked in my carry because I was going to have to pay anyway so did not have to lug it around. Unfortunately it did not make it with me. The clothes I was wearing to travel in was not for New Orleans weather. I had to use some of my vacation money to buy clothes. I'm hoping I get reimbursed for the inconvenience. Luckily the young lady that helped us was efficient and friendly. Lastly the customer service Rep in new Orleans was extremely rude bordering hostile. Auro Bonilla. I asked her for her name and she tried to spell it in Spanish after repeatedly asking for her name because she would not give it up. I can assume she tried to spell it out in Spanish hoping hoping I would not understand and spell it wrong. Luckily a friendly manager Ashley came to assist and assured me she would speak to Aura I am hoping this woman no longer works with customers and maybe somewhere in the back."

Cons: "On the day we were supposed to leave Spirit needed to cancel our flight due to weather conditions. We checked online an there weren't any warning about the weather. They were very unhelpful about placing us on another flight. After 40 minutes, they placed us on a flight the next day but also gave us the option of a full refund in case we found another flight. Luckily United Airlines had flight out (2 hours after the Spirit flight) to New Orleans. We booked the new tickets and got our full refund from Spirit."

Pros: "I liked the price of the ticket. It was a great deal for a relatively short flight from New Orleans to Atlanta. I liked that you knew up front what was and was not covered by the ticket price. There was actually better leg room than I thought there would be."
Cons: "The seats seemed smaller than most airlines' coach seats. The seats were also a little harder with what seemed like a thin cushion. It was not possible to put a magazine or bottle of water in any kind of holder on the back of the seat immediately in front of me b/c there were only elastic cords holding the safety cards and other airline items in the cords (and no bottle or water or magazine could be put in that). I wanted to go back in after I printed my boarding pass so that I could add a bag, but was not able to do that; I understand why that was the case. I only wish I had realized before the last minute to leave for the airport that I was going to need to pay for a bag if I wanted to bring more items with me. The flight was delayed at least 30 minutes so that a light bulb could be changed on a piece of equipment in the cockpit."

Cons: "Flight was delayed, constantly checked in and no time was given as to when the flight would depart. I left to get food and I was assured the plane wouldn't be there or board in the time I took to get food. It had been an hour and a half of delays at that point. Went to grab a bite and came back and the doors to board were closed, and was given lackluster help to resolve the situation. Not one call was given for my name over a loud speaker, meanwhile every other airline was calling passengers who were required for their respective flights. I ended up leaving the gate and was met with a terrible attitude considering the situation, and I proceeded to purchase a ticket with another airline and took said flight. It was a terrible travel day to say the least and spirit made it that much more difficult and ended up costing me a lot of money."

Pros: "Nothing."
Cons: "Just about everything! Pilot was 2 hours late,which was known,but we boarded on time.Air conditioning broken,again known,but repairs delayed for unknown reasons. Spirit's response to passenger discomfort,we all got a sip,not a glass,a sip of water! Once we got going we discovered that the rear of the plane had its own unusual design feature - - - an aisle facing toilet. I will not delve into the problem but try to imagine what 6 hours of togetherness includes. Still the same rigid seats,silly dropdown tables and outrageous baggage charges. We will not fly this airline again."

Cons: "The plane didn't take off. I found out that the same flight was cancelled yesterday for the same mechanical reasons. They should be more staffed to help with situations like these."

Cons: "The flight was delayed. They changed the gate 3 times AND took a very long time getting us to the gate. also, they charged a lot of money ffor my bags unnecessarily."

Cons: "There is no reason to keep people waiting for 5 hours, only to then cancel the flight. That flight arrived from Atlanta and was obviously working just fine and then the excuse was a "mechanical issue and paperwork" - we all know that paperwork really means "Scheduling issues" - had we all known that the flight would be cancelled, we could have just booked a flight on another airline with other connecting flights to Vegas. Some people, like myself, have important things happening (like for instance, open-heart surgery) and need to be at the destination at the expected time. Obviously things happen and there are delays due to weather, etc., ---i'm not angry about initial delays. But to keep us for so many hours once that plane arrived without saying a single word about what was going on (unless people directly asked) is poor customer service."

Pros: "I liked how cheap it was! I also thought it was a very clean plane and the staff was all very friendly. It was a short flight and had fantastic air circulation, I've been on some stuffy flights before and they are not fun, this one was great though."
Cons: "Having to pay for every little thing including a carry on. I ended up just bringing a personal item, but if you are staying somewhere for longer than a couple days spirit gets more expensive than other airlines."

Cons: "My flight was cancelled while I was on the shuttle on the way to the airport so that was not very convenient for me."

Pros: "Since both carryons and checked bags cost money with Spirit (a smaller personal item such as a backpack is free), a lot less people bring large carryons, since (I'm assuming) they can just check an even larger bag at roughly equivalent cost. This makes boarding and getting off much faster, and the baggage compartments above the seats aren't nearly as full. Also, since food/drink aren't complementary, the staff aren't constantly carting stuff up and down the aisle, so you're not as liable to get your feet run over/have to move if you have an aisle seat. Food and drink are reasonably priced (I got coffee for $2 with unlimited refills) so the fact that you have to pay for food and drink aren't really a big issue. All in all, not a bad deal at $250 for a round trip 2.5hr flight."
Cons: "Basic low fare seats don't have enough leg room for a 6' 4" dude. Seats should also be taller and/or have adjustable headrests to accommodate taller people trying to sleep. I'll probably pay the $40 upcharge next time and sit near the emergency doors."

Cons: "Do not understand their business model. Spoke to numerous people coming and going and everyone was upset about something. All of the hidden costs were the most mentioned along with frequent flight delays. Never fly Spirit with a connection! But it all trickles down. Because their luggage size and weight standards are less than the industry standards [Scam] and the attending charges check in is at a snails pace. Took us 30 minutes to check in with no line because one person was unpacking their bag to get under weight charge. Also since they are dealing with irritable and angry customers all day long the employees attitudes are terrible. The most common remark I heard, and I concur, was I will never fly this airline again. This is the part that leads to my confusion of the overall business model. At some point you run out of first time customers."