Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
For a 5+ hour, red eye flight, the main cabin is highly uncomfortable and small, making it impossible to sleep. I expected a newer/larger plane for their Bog-NYC route, most likely will not fly Avianca again for this route though otherwise I do like their service.
No habia vuelto a usar Avianca desde hace varios años por los costos de pasaje; en esta ocasion despues de haber encontrado estos a un precio comodo y mas razonable quede encantada con el servicio. Incluyendo el trato al cliente, la calidad y capacidad del avion por fuera y por dentro.
En general la experiencia no fue nada de lo que recordaba de mis viajes anteriores con la aerolinea. Supero mis expectativas.
The service was great, the airplane was really comfortable and the selection of drinks made this a great on-board experience. The flight was on time which is really important when you have a connection.
When we arrived in Pan amazing there was no gate available, it took like 30 minutes to get a bus to pick up us from the ramp to take us to the terminal. The airline seemed a bit disorganized in this case. Knowing that everyone was taking a connection flight the airline should have been prepared.
Missleading information from COPA personnel at JFK Airport about to claim the luggage in Bogota or Cali.
Secondly the last connection Bogota-Cali was not booked either by Copa or Kayak with Avianca Airlines, so after showing paper work and fighting with Copa we got 4 hour late flight. We were not the only ones, there were about 12 people with the same situation.
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