Find Cheap Flights from New York John F Kennedy Intl to Chengdu (JFK - CTU)

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Good to Know

Average Price:
$1129
(avg. price over the last 2 weeks)
Good Deal:
$698
or less (round trip)

When to Book Flights from New York John F Kennedy Intl to Chengdu

Flight prices as travel date approaches
-1 day
-2 days

Top tips for Finding a Cheap Flight

Looking for a cheap flight? 25% of our users found flights on this route for $698 or less.
The cheapest flight from New York John F Kennedy Intl to Chengdu was found 72 days before departure, on average.
Book at least 2 weeks before departure in order to get a below-average price.
Morning departure is around 7% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for Booking New York John F Kennedy Intl to Chengdu Flights

How long does a flight from New York John F Kennedy Intl to Chengdu take?
An average nonstop flight takes 15h 05m, covering a distance of 7514 miles.
How many flights are there between New York John F Kennedy Intl and Chengdu?
There are 2 (nonstop) flights between New York John F Kennedy Intl and Chengdu per week, averaging 0 per day.
Which airlines provide the cheapest flights from New York John F Kennedy Intl to Chengdu?
In the past 3 days, the cheapest round-trip tickets were found on Hainan Airlines ($434), China Eastern ($446) and Multiple Airlines ($542).
Do I need a passport to fly between New York John F Kennedy Intl and Chengdu?
Yes.
Which airlines fly most frequently between New York John F Kennedy Intl and Chengdu?
Hainan Airlines (0 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly New York John F Kennedy Intl to Chengdu?
For New York John F Kennedy Intl to Chengdu, Saturday is the cheapest day to fly on average and Monday is the most expensive. Flying from Chengdu back to New York John F Kennedy Intl, the best deals are generally found on Tuesday, with Friday being the most expensive.

Book cheap flights from New York John F Kennedy Intl to Chengdu (round-trip)

Airports
Origin
New York
$434
only
$434
Destination
Chengdu
$434
only
$434
Sat, Jan 6
JFK
CTU
15h 05m
Mon, Feb 5
CTU
JFK
28h 50m
Trip: 31 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
7.8
Boarding
7.8
Comfort
7.8
Crew
8.2
Entertainment
7.7
Food
7.6
PEK
BKK
Mediocre 2.0

we need to check in again at Beijing airport. the restroom is so terrible .

PVG
BOS
Excellent 10.0

on time

BOS
PEK
Excellent 9.0

I was happy but not blown away but the carrier. I was spoiled last time I took a 14h trip to Japan on JAL in a dreamliner. That was amazing. This was about what I'd expect on a flight in a 737 to Chicago from Boston, but it was about five times longer! At least they had good food and the entertainment options were great.

SEA
PVG
Mediocre 2.0

I dint know i needed a chinese visa to travel to shanhai, My flight began on denver then seattle and from seattle i wasnt able to fly to china. I received no help at all, all they did was cancel my booking not received any kind of refund and i got stuck in seattle, i had to buy new tickets to go back to denver after losing my flights and not getting a dime back, this is unacceptable!

SJC
PEK
Excellent 10.0

A little late in Beijing upon arrival. It may be better to adjust the flight time 2-3 hours earlier

Sat, Mar 24
JFK
CTU
20h 05m
Tue, Apr 3
CTU
JFK
27h 10m
Trip: 11 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4092 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
SFO
PVG
Excellent 9.3

The tickets were a great price, the staff was great, the entertainment selection was great, and overall I'd give the experience an A-

The food wasn't good and it was really hard to request the vegetarian option.

KMG
KTM
Good 7.0

Entertainment was good most of the time with screens available in most flights. Good was alright nothing special ore bad.

Crew was not too attentive.

CDG
PVG
Good 6.3

One membre of the crew

No veg meal

HKG
PVG
Excellent 10.0

Very polite services from crew. The food served are well above US based airlines. Punctual and comfortable. Will fly again.

On line information checking and updating. No on Line check in services.

PVG
JFK
Excellent 10.0

唯一遗憾的是我们不得不在飞机上等待一个多小时,因为没有停机位。还好乘务员服务良好,减轻了我们的抱怨和焦虑。 以后还会选择东航。谢谢。

Thu, Feb 1
JFK
CTU
37h 17m
Tue, Mar 20
CTU
JFK
14h 55m
Trip: 47 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Jan 15
JFK
CTU
32h 05m
Tue, Jan 30
CTU
JFK
27h 35m
Trip: 16 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 244 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.4
Entertainment
6.5
Food
6.7
LAX
XMN
Excellent 10.0

I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip.

Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink.

XMN
LAX
Mediocre 2.0

XiamenAir lost one of my bags and has still not found it

LAX
XMN
Excellent 10.0

Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided.

Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom.

LAX
XMN
Excellent 8.0

The food was good and staff was friendly

Uncomfortable

SGN
XMN
Excellent 9.6

Crews, food. Also Transfer Lounge in Xiamen is a good place without charge.

Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated.

Fri, Jan 12
JFK
CTU
49h 45m
Sat, Feb 3
CTU
JFK
14h 55m
Trip: 23 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
7.8
Boarding
7.8
Comfort
7.8
Crew
8.2
Entertainment
7.7
Food
7.6
SEA
PVG
Excellent 10.0

The friendly staff and the smooth trip.

All the plastic waste created by the lunch.

SEA
PEK
Okay 5.6

There was no vegetarian food.

PEK
TLV
Excellent 10.0

Their service is superb

SEA
PVG
Mediocre 2.0

I dint know i needed a chinese visa to travel to shanhai, My flight began on denver then seattle and from seattle i wasnt able to fly to china. I received no help at all, all they did was cancel my booking not received any kind of refund and i got stuck in seattle, i had to buy new tickets to go back to denver after losing my flights and not getting a dime back, this is unacceptable!

PVG
BOS
Excellent 10.0

on time

Sun, Apr 8
JFK
CTU
22h 45m
Sat, Apr 14
CTU
JFK
34h 35m
Trip: 7 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4092 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
SFO
PVG
Excellent 9.3

The tickets were a great price, the staff was great, the entertainment selection was great, and overall I'd give the experience an A-

The food wasn't good and it was really hard to request the vegetarian option.

JFK
PVG
Okay 4.0

Price was great - the aircraft was new

food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly

PVG
LAX
Excellent 10.0

Fight crew was amazing

PVG
NRT
Okay 5.6

No veg meal

CDG
PVG
Good 6.3

One membre of the crew

No veg meal

Mon, Jan 15
JFK
CTU
49h 45m
Sat, Feb 3
CTU
JFK
14h 55m
Trip: 20 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
7.8
Boarding
7.8
Comfort
7.8
Crew
8.2
Entertainment
7.7
Food
7.6
PEK
BKK
Mediocre 2.0

we need to check in again at Beijing airport. the restroom is so terrible .

SEA
PVG
Excellent 10.0

The friendly staff and the smooth trip.

All the plastic waste created by the lunch.

PVG
BOS
Excellent 10.0

on time

PEK
SHA
Excellent 8.6

It looks like economy starts in the 30's - so my seat 35K wast actually just a few rows in, not in the rear of the plane as I would have expected (in the States). Luckily I looked up when I was only at row 37 and could sneak back to my seat real quick!

PEK
SHA
Excellent 9.3

Priority to Business is announced but there is no separation with economy and they start loading passengers up right away.

Fri, Apr 13
JFK
CTU
33h 55m
Tue, May 1
CTU
JFK
20h 35m
Trip: 19 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4092 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
LAX
Excellent 10.0

Fight crew was amazing

SFO
PVG
Excellent 9.3

The tickets were a great price, the staff was great, the entertainment selection was great, and overall I'd give the experience an A-

The food wasn't good and it was really hard to request the vegetarian option.

JFK
PVG
Okay 4.0

Price was great - the aircraft was new

food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly

HKG
PVG
Excellent 10.0

Very polite services from crew. The food served are well above US based airlines. Punctual and comfortable. Will fly again.

On line information checking and updating. No on Line check in services.

KMG
KTM
Good 7.0

Entertainment was good most of the time with screens available in most flights. Good was alright nothing special ore bad.

Crew was not too attentive.

Tue, Jan 16
JFK
CTU
15h 05m
Mon, Jan 29
CTU
JFK
27h 45m
Trip: 14 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
7.8
Boarding
7.8
Comfort
7.8
Crew
8.2
Entertainment
7.7
Food
7.6
PEK
SHA
Excellent 9.3

Priority to Business is announced but there is no separation with economy and they start loading passengers up right away.

ORD
PEK
Excellent 10.0

The checkin counter experience was not good. I had business class tickets but was checkin at an Economy counter resulting in my boarding pass not being for business class so when I went in to immigration lines and throughout the rest of the process I did not receive priority that Business class should have received. In addition when I enquirer about TSA preaplroval at the counter I was told Chicago does not have preaplroval at Terminal 5 but in reality passengers with TSA-pre were being sent through the lines without having to take off their shoes and laptops etc. overall the checkin process should have been much more informative.

SEA
PVG
Excellent 10.0

The friendly staff and the smooth trip.

All the plastic waste created by the lunch.

PEK
TLV
Excellent 10.0

Their service is superb

SJC
PEK
Excellent 10.0

A little late in Beijing upon arrival. It may be better to adjust the flight time 2-3 hours earlier

Sat, Apr 14
JFK
CTU
30h 45m
Tue, May 1
CTU
JFK
20h 35m
Trip: 18 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4092 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
JFK
PVG
Okay 4.0

Price was great - the aircraft was new

food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly

PVG
NRT
Okay 5.6

No veg meal

LAX
PVG
Mediocre 2.0

I ended up wasting an entire day Monday and spent another $460 buying a last minute flight because I showed up Monday at 9am at lax to find out my flight had already left Sunday at 10:30pm. As you can imagine it was very stressful driving 2 hours in traffic to GET to lax early to only find out they wouldn’t allow me to board the 11:30am flight with China eastern because my flight was SUPPOSED to be with CHINA Southern Sunday night.

If someone could please call me to discuss the $460 I had to pay Monday evening and the day wasted Monday December 4th I would be grateful. I have booked with kayak.com in the past and have never had any issue. For some reason kayak emailed me the wrong boarding time and airline

KMG
KTM
Good 7.0

Entertainment was good most of the time with screens available in most flights. Good was alright nothing special ore bad.

Crew was not too attentive.

PVG
JFK
Excellent 10.0

唯一遗憾的是我们不得不在飞机上等待一个多小时,因为没有停机位。还好乘务员服务良好,减轻了我们的抱怨和焦虑。 以后还会选择东航。谢谢。

Fri, Jan 19
JFK
CTU
27h 30m
Sat, Jan 27
CTU
JFK
14h 55m
Trip: 9 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
7.8
Boarding
7.8
Comfort
7.8
Crew
8.2
Entertainment
7.7
Food
7.6
PEK
SHA
Excellent 8.6

It looks like economy starts in the 30's - so my seat 35K wast actually just a few rows in, not in the rear of the plane as I would have expected (in the States). Luckily I looked up when I was only at row 37 and could sneak back to my seat real quick!

SEA
PVG
Excellent 10.0

The friendly staff and the smooth trip.

All the plastic waste created by the lunch.

PEK
TLV
Excellent 10.0

Their service is superb

PEK
SHA
Excellent 9.3

Priority to Business is announced but there is no separation with economy and they start loading passengers up right away.

BOS
PEK
Excellent 10.0

Great service

Fri, Mar 9
JFK
CTU
32h 10m
Wed, Mar 14
CTU
JFK
25h 56m
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Sat, Mar 24
JFK
CTU
20h 10m
Wed, May 23
CTU
JFK
25h 15m
Trip: 61 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4092 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
NRT
Okay 5.6

No veg meal

CNX
PVG
Good 6.6

I liked the service from the cabin crew

I hate that I couldn’t use my phone on airplane mode. What’s up with that? I’m not a fan of Airbus. Boeing aircraft are superior

JFK
PVG
Okay 4.0

Price was great - the aircraft was new

food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly

PVG
JFK
Excellent 10.0

唯一遗憾的是我们不得不在飞机上等待一个多小时,因为没有停机位。还好乘务员服务良好,减轻了我们的抱怨和焦虑。 以后还会选择东航。谢谢。

PVG
LAX
Excellent 10.0

Fight crew was amazing

Mon, Jan 29
JFK
CTU
32h 05m
Tue, Mar 20
CTU
JFK
36h 50m
Trip: 50 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 244 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.4
Entertainment
6.5
Food
6.7
XMN
LAX
Excellent 10.0

The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play.

Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be.

SGN
XMN
Excellent 9.6

Crews, food. Also Transfer Lounge in Xiamen is a good place without charge.

Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated.

LAX
XMN
Excellent 10.0

Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided.

Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom.

BKK
XMN
Mediocre 2.0

I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided.

NRT
XMN
Okay 5.3

The offerings of beverages and the choices were good

Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use.

Tue, Jan 30
JFK
CTU
15h 05m
Mon, Mar 19
CTU
JFK
27h 45m
Trip: 48 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
7.8
Boarding
7.8
Comfort
7.8
Crew
8.2
Entertainment
7.7
Food
7.6
PEK
SHA
Excellent 8.6

It looks like economy starts in the 30's - so my seat 35K wast actually just a few rows in, not in the rear of the plane as I would have expected (in the States). Luckily I looked up when I was only at row 37 and could sneak back to my seat real quick!

PEK
BKK
Mediocre 2.0

we need to check in again at Beijing airport. the restroom is so terrible .

PEK
TLV
Excellent 10.0

Their service is superb

SEA
PVG
Mediocre 2.0

I dint know i needed a chinese visa to travel to shanhai, My flight began on denver then seattle and from seattle i wasnt able to fly to china. I received no help at all, all they did was cancel my booking not received any kind of refund and i got stuck in seattle, i had to buy new tickets to go back to denver after losing my flights and not getting a dime back, this is unacceptable!

BOS
PEK
Excellent 10.0

Great service

Sun, Mar 25
JFK
CTU
22h 45m
Wed, May 23
CTU
JFK
25h 15m
Trip: 60 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4092 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
SFO
Excellent 8.6

Great price with decent service.

Overall no complains.

LAX
PVG
Mediocre 2.0

I ended up wasting an entire day Monday and spent another $460 buying a last minute flight because I showed up Monday at 9am at lax to find out my flight had already left Sunday at 10:30pm. As you can imagine it was very stressful driving 2 hours in traffic to GET to lax early to only find out they wouldn’t allow me to board the 11:30am flight with China eastern because my flight was SUPPOSED to be with CHINA Southern Sunday night.

If someone could please call me to discuss the $460 I had to pay Monday evening and the day wasted Monday December 4th I would be grateful. I have booked with kayak.com in the past and have never had any issue. For some reason kayak emailed me the wrong boarding time and airline

PVG
LAX
Excellent 10.0

Fight crew was amazing

PVG
NRT
Okay 5.6

No veg meal

PVG
JFK
Excellent 10.0

唯一遗憾的是我们不得不在飞机上等待一个多小时,因为没有停机位。还好乘务员服务良好,减轻了我们的抱怨和焦虑。 以后还会选择东航。谢谢。

Sat, Feb 17
JFK
CTU
32h 05m
Fri, Mar 2
CTU
JFK
27h 40m
Trip: 14 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 244 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.4
Entertainment
6.5
Food
6.7
SGN
XMN
Excellent 9.6

Crews, food. Also Transfer Lounge in Xiamen is a good place without charge.

Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated.

XMN
LAX
Excellent 10.0

The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play.

Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be.

XMN
LAX
Mediocre 2.0

I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is...

How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered.

NRT
XMN
Okay 5.3

The offerings of beverages and the choices were good

Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use.

LAX
XMN
Excellent 10.0

I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip.

Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink.

Fri, Mar 30
JFK
CTU
52h 30m
Sat, Apr 14
CTU
JFK
14h 50m
Trip: 16 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
7.8
Boarding
7.8
Comfort
7.8
Crew
8.2
Entertainment
7.7
Food
7.6
PEK
BKK
Mediocre 2.0

we need to check in again at Beijing airport. the restroom is so terrible .

ORD
PEK
Excellent 10.0

The checkin counter experience was not good. I had business class tickets but was checkin at an Economy counter resulting in my boarding pass not being for business class so when I went in to immigration lines and throughout the rest of the process I did not receive priority that Business class should have received. In addition when I enquirer about TSA preaplroval at the counter I was told Chicago does not have preaplroval at Terminal 5 but in reality passengers with TSA-pre were being sent through the lines without having to take off their shoes and laptops etc. overall the checkin process should have been much more informative.

PEK
SHA
Excellent 9.3

Priority to Business is announced but there is no separation with economy and they start loading passengers up right away.

SEA
PVG
Mediocre 2.0

I dint know i needed a chinese visa to travel to shanhai, My flight began on denver then seattle and from seattle i wasnt able to fly to china. I received no help at all, all they did was cancel my booking not received any kind of refund and i got stuck in seattle, i had to buy new tickets to go back to denver after losing my flights and not getting a dime back, this is unacceptable!

SJC
PEK
Excellent 10.0

A little late in Beijing upon arrival. It may be better to adjust the flight time 2-3 hours earlier

Thu, Apr 5
JFK
CTU
24h 35m
Sun, Apr 15
CTU
JFK
19h 25m
Trip: 11 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4092 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
LAX
Excellent 10.0

Fight crew was amazing

KMG
KTM
Good 7.0

Entertainment was good most of the time with screens available in most flights. Good was alright nothing special ore bad.

Crew was not too attentive.

CNX
PVG
Good 6.6

I liked the service from the cabin crew

I hate that I couldn’t use my phone on airplane mode. What’s up with that? I’m not a fan of Airbus. Boeing aircraft are superior

PVG
JFK
Excellent 10.0

唯一遗憾的是我们不得不在飞机上等待一个多小时,因为没有停机位。还好乘务员服务良好,减轻了我们的抱怨和焦虑。 以后还会选择东航。谢谢。

PVG
SFO
Excellent 8.6

Great price with decent service.

Overall no complains.

Mon, Feb 19
JFK
CTU
32h 05m
Tue, Feb 27
CTU
JFK
36h 50m
Trip: 9 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 244 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.4
Entertainment
6.5
Food
6.7
LAX
XMN
Excellent 10.0

Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided.

Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom.

LAX
XMN
Excellent 8.0

The food was good and staff was friendly

Uncomfortable

LAX
XMN
Mediocre 2.0

no regards for customers

no regards for customers

NRT
XMN
Okay 5.3

The offerings of beverages and the choices were good

Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use.

XMN
LAX
Mediocre 2.0

I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is...

How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered.

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