|Flights Arrive in||El Calafate|
|Flights Depart from||New York John F Kennedy Intl|
We flew Latam to go snowboarding in Argentina. The moment we arrived at the desk to check in, it was chaos. We waited in line for almost 2 hours to check in. When we got to Buenos Aires, our snowboard bags had not made it on the flight. Having to deal with Latam agents who hardly spoke English and were not helpful at all was intensity frustrating. Our bags finally got to our destination 2 days later. We had to drive to the airport to pick them up because they were not going to deliver them for another day, so we would have been 3 days without our snowboard gear. Latam did nothing to compensate us for the days lost no did they even seem to care. This is one of the most frustrating companies I have ever dealt with. I booked a return flight on Delta and lost $1000 just so I don’t have to deal with Latam again. Any money you save on a flight is not worth having to deal with this company. Stick with reliable American-based companies with customer service that is up to American standards.
In-flight entertainment is very good with a good selection of movies and TV shows.
Flight was first delayed 1 hour then jumped to 3 more hours. Gate was constantly changing so we relaxed at a nearby gate. Never heard a boarding call. Then there's a security check right before you get on the plane so we have to throw away bottles of water that were bought in the terminal after passing initial security. Ridiculous!! How are we to keep hydrated on a 10 hour flight without being able to bring water on the plane?? The flight attendants should, at least, come around with cups of water. Service on LAN was excellent 10 years ago but has deteriorated when it changed to LATAM.
The Crew tried to work with what they have.
1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child
I liked the presentation, the effort that LATAM puts forward in general. They have great uniforms that reminds me of old airlines, in a good way.
The services is good, but they do not do it with a smile on their face. I asked for a cup of water and both times it took them about 10 minutes to get me that cup. The crew always seems to be bothered to serve the customer. There is also a big difference between services going straight to Santiago on the 787 and to Peru on the 767. I understand the plan (767) is older and that does not bother me. What bothers me is the disparity in service between the two. I received great service the first time I traveled on LATAM, ever since then they have disappointed. I do not understand what is going on with them.
DONT BUY YOUR TICKET WITH FLIGHT NETWORK !!!!! I HAD A PROBLEM AND LOST ALL MY MONEY !! ALL THE TICKETS (5 PERSONS) !!!!!!!!!!!!!!!!
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