Comfortable seats; friendly flight attendants
They kept us fed and we left on time! I had a bag lost at the beginning of my trip and had it sent back to JFK so it didn't follow me around China and I got it safe and sound.
The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for.
The whole process was smooth. And although I missed/didn’t recall the halal food option when booking the tickets online, the crew member was able to advise fast and make swift adjustment!
There’s no earphone provided onboard, and entertainment thus was lacking! Also, there should be more varieties of newspapers provided!
Our flight was longer than planned. No explanation as to why. As a result we missed our connecting flight with China Eastern. They shouldn’t sell flights if they are going to miss the connecting flight routinely.
The staff was friendly and attentive and were up often with beverage service
The entertainment system was awful. The sound quality was terrible and the touch screen was horribly misaligned
The checkin counter experience was not good. I had business class tickets but was checkin at an Economy counter resulting in my boarding pass not being for business class so when I went in to immigration lines and throughout the rest of the process I did not receive priority that Business class should have received. In addition when I enquirer about TSA preaplroval at the counter I was told Chicago does not have preaplroval at Terminal 5 but in reality passengers with TSA-pre were being sent through the lines without having to take off their shoes and laptops etc. overall the checkin process should have been much more informative.
I did not like anything about this flight
The travellers were terrible. All Chinese travellers who had no respect for anyone. The had so much hand luggage that the flight left 30 minutes lates because the flight attendant had to rebook luggage. They literally screamed on the plane, movies playing loudly on their devices, no headphones. Seats were terrible, bathrooms stunk. Waited to get off plane 30 more minutes, baggage took forever. Horrible experience.
Nice movie selection of movies.
There was no vegetarian food.
Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible.
The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow.
The outbound crew was terrific. The flight itself was fine. We even arrived early.
Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare.
Always nice to be on an American plane out of an American airport.....SO much more professional. :))
The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process.
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|Flights Arrive in||Haikou Meilan International|
|Flights Depart from||New York John F Kennedy Intl|
|Airlines||China Eastern, Hainan Airlines, Delta|