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— HAK
Nov 29 — Dec 61
Round-trip
1 adult
Economy
0 bags
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Tue 11/29
Tue 12/6

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Top 3 airlines flying to Haikou Meilan Intl

Scores according to KAYAK customer reviews
7.1
China SouthernOverall score based on 5528 reviews
7.3Boarding
7.1Comfort
7.6Crew
6.9Entertainment
6.7Food
Airline reviews
Pros: "The food was great--and a customer service agent helped me make a short transfer, walking me from gate to gate."
Cons: "I was not able to check in on line the night before, which made me anxious."
Read more about China Southern
Pros: "The food was great--and a customer service agent helped me make a short transfer, walking me from gate to gate."
Cons: "I was not able to check in on line the night before, which made me anxious."
Pros: "Trip from JFK to Wuhan was a pleasure unfortunately flying to China has great problems if you are Transit passenger as Iowa's continuing to Bangkok Bangkok"
Pros: "Everything"
Pros: "TV was okay when it was working, however crew was not around when I needed help and it was no longer functioning the last 3 hours of the flight."
Cons: "Food wasn't great. Not many options. Nothing vegetarian, of course I brought my own food, however it wasn't anything hot."
Cons: "Cabin crew doesn’t speak much English. Food isn’t great but what airplane food is?"
Cons: "It’s a very long flight and I had the unfortunate luck of getting a broken entertainment unit."
Pros: "The plane is quite comfortable and took off on time."
Cons: "The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication."
Pros: "The booking was so simple with kayak and the hotel arrangements and follow up for pickup from the airport was excellent The Flight was a short one and the entire staff from jfk airport to the flight attendant was entirely superb"
Cons: "The customs declaration area especially with people coming to do business in China needs more officers to enhance efficiency"
Cons: "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"
Pros: "Food was better than expected. Beverages available onboard were great. In flight entertainment was awesome. Chill music for when I'm reading my books and working and really recent movies I finally have the time to watch."
Cons: "snacks and water were haphazardly just lying around at the back when I walked around to make sure my legs didn't die from the 16 hour flight. Even though it should be a much less busy time to be assisted, air hostesses would just point you to the drinks when you ask for water or whatever, which explained why the back was so messy because essentially it turned into a self service snack bar. I observed this for both of my 16 hour flights."
Pros: "excellent flight service and free transfer hotel is great"
Pros: "Excellent hospitality.Well managed & excellent customer service."
Cons: "Overall great service.I do not have any cons."
Pros: "Flight left on time, seats with plenty of room, friendly on flight staff"
Cons: "In-seat entertainment screen kept freezing up and had to be restarted several times"
Pros: "Pretty spacious, seats were comfortable enough, good entertainment"
Cons: "Couldn't check in online and consequently select a sea - it was very stressful"
Pros: "Professional cabin crew."
Cons: "Boarding was chaotic and not properly handled to separate Premium passengers from rest of passengers. Was made to check my small bag when others were able to carry on more than two bags and heavier ones. Food was mediocre."
Pros: "Crew super helpful"
Cons: "Our in-seat entertainment unit keeps having problem. In the end I still managed to watch the movies but it's not too pleasant having to press the button to start/pause again and again."
Pros: "The space"
Cons: "The time in the plane because of delays for take off"
Cons: "I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad."
Pros: "The food was better than expected. The service was good."
Cons: "The plane temperature got steadily colder. Was a bit hard to handle."
Pros: "Flight was on time and arrived early"
Cons: "When we arrived most of the passengers ignored the fact that the fasten seat belt sign was still on and started crowding toward the exit, cramming against the people in front. I wish they would have been reminded to be patient and wait their turn to get off."
Pros: "Awesome experience! Great flight and plane."
Cons: "Just a hazy start because of JFK could not give me a boarding pass."
Pros: "Cabin crew is helpful, & I noted they are especially attentive to their elderly passengers & those needing assistance."
Cons: "The food is absolutely disgusting. And this from a national airline of a country renowned for one of the world's finest cuisines. It's an awfully long flight & little to eat. Even the packaged peanuts were poor. Also, deplaning at Guangdong requires use of portable stairs & bus to terminal - they don't use the jetways! This is a pain in the butt - and knees for those with any mobility issues."
Pros: "The service, food, and comfort are amazing. Their entertainment selection (movies) were larger than most other international flights I've been on. I was really impressed."
Cons: "Could not reserve a seat ahead of time and the website was impossible. But once on the flight, all was good. But I agree with others that the seats are very hard. This was business class and a 15 hour flight."
Pros: "No frills, great price, tiny seats for skinny people that goes with price. Food was actually great, nyc to GZ route, gz to nyc food not so good. Great planes. Good sexy non usa international movies. The price is right and the cool thing about most Chinese airlines is they don't charge so much if any for return date changes as long as their is room"
Cons: "tall people behind me knocking my seat cause they are crammed into their tiny small short seat."
Pros: "Penty if room.plenty of staff on board"
Pros: "Fast. Efficient. Lots of yummy snacks on board"
Cons: "Not allowed to use cell phone or open shades"
Pros: "It was clean. Also the media selection"
Cons: "More food needed"
Pros: "We got moved up to Business Class on the 15 hour flight from JFK to Guangzhou. That was awesome. China Southern put us up in a very nice hotel because we had a 10 hour layover in Guangzhou, food included. Aircraft was new. Very impressed."
Cons: "Had to declare onto the tarmac and get a shuttle to the airport when landings in Guangzhou. Not enjoyable. Could be very stressful with a short connection time."
Pros: "The flight itself was uneventful. It was almost empty so I had an entire row to myself and I could stretch out and sleep."
Cons: "The 16 hour delay was horrendous. China Southern knew this flight was going to be delayed more than 12 hours before the scheduled departure. Yet, they did nothing to prepare for it. They began looking for hotel rooms after the departure time had passed. I was in the last batch taken to a hotel where I had a choice of sleeping on the tile conference room floor or sharing a room with a stranger. At least I got my own bed. Others had to share a bed with a stranger. There was no prior thought given to prepare for the situation, no meal vouchers offered, and the level of rudeness displayed by the airline staff was beyond comprehension. Delays happen. They are part of modern air travel. But, in many years of international travel, I have never before seen a delay mismanaged so completely.. Then to top it off, bags were left in NY."
Pros: "I was in business class. The lie-flat seat was pretty good with lots of space for storing my things. The crew was efficient but not particularly friendly. The bathroom was kept very very clean."
Cons: "The food was mediocre to poor. They forced me to turn off my computer one hour prior to landing."
Pros: "There were unused economy comfort seats on the flight and we gratefully received a complementary upgrade."
Pros: "Loved how the flight crew was attentive to my needs. We were getting fed every 3 hours like clockwork. Even when I was denied a request for aspirin a crew member made sure to request my feedback before landing."
Cons: "Was denied access to aspirin because I was not a business class customer. Was livid and miserable.This shouldn't have been an issue in the first place since aspirin should be part of a first aid kit. Made sure to indicate to staff."
Cons: "bad China eastern company on return trip from Shanghai"
Pros: "Seating was good and comfortable"
Cons: "They should at least have English speaking flight attendants even one or 2 .. no liquor service on a 16 hour flight"
Pros: "Counter staff at JFK was exceptional for our check-in. The crew was very attentive and accomodating. Providing any amount of beverages we asked for as well as adjusting cabin temperature and providing with extra blankets. Nice selection on entertainment system with no hassles to make It work. Always smiling. Constantly cleaning up trash and the bathrooms. One of my most enjoyable long distant flights ever!"
Cons: "Seats were narrow."
Pros: "The entertainment"
Cons: "The food was lame"
Pros: "Comfortable seats, great food, nice collection of movies. The flight attendant was very pleasant and accommodating . Great airlines."
Cons: "N/A"
Pros: "The ground staff were also very helpful."
Cons: "The flight was so freezing that I (and all around me) had to wear their winter coats during the flight. My TV did not work and each meal I was served was not what I asked for. I also had to ask repeatedly for water before receiving it. A nice flight attendant lent me her iPad so that I could have some entertainment during the flight. Will avoid China Southern airlines in the future."
Pros: "The crew was GREAT! Helpful and nice!"
Cons: "If there was a way to request seats I couldn't find it... I was stuck by a window and unable to get up as much as I would like."
Cons: "trip management thru airfare.com and china southern was terrible. I will not be using either service again. I wasn't able to manage my flight on the china southern website of choose a seat. they lost my bag. it was a timely flight confirmation process. I will not use airfare or china southern again."
Pros: "Crew ware kindness with smile"
Cons: "There was like market at gate Therefore no priority boarding"
Pros: "comfortable seat, boarding procedure"
Cons: "Even airplane mode turned on, passenger is not allowed to use mobile."
Pros: "Was prepared for the worst and was actually a good airline."
Cons: "English announcement can be improved"
Pros: "It was a really smooth flight and comfortable. the flight attendants were very nice."
Cons: "The food isn't so great, but that's not that uncommon. I was asked to close my shade several times from the very beginning of the flight except that I was wide awake and had deliberately asked for a window seat so I could look out. 15 hours is too long to fly in a darkened environment and especially when boarding in the morning after a nights' sleep. Perhaps handing out eye masks for folks who want darkness is a way to respect the needs of all passengers."
Pros: "Great movies!"
Pros: "My upgraded seat although had to pay for it, otherwise I was going to sit in the middle row in a section with about 50 small children."
Cons: "I had an 8 hour layover at JFK and the China southern counter didn't open until three hours before the flight took off. So I had to sit outside of the terminal waiting for them to open. Couldn't even get to s lounge as I had no boarding pass. (I tried several times to call earlier in the week and the phone system at China southern is terrible - was on hold for a long time every time then the operators were not helpful at all). I waited in the check in line for an hour and a half. Several times I witnessed people going in the business class line and they clearly were not in business class but they allowed them to just jump the line anyway. (I realized this once I was finally able to ask for an upgrade - not until I got to the gate counter because the guy who checked me in didn't understand my request, poor English - and once on the plane there were very few people in business class and I know those people who had jumped the line were not among them ). Very disappointed with the whole process."
Pros: "Responsive. Clean well designed cabin"
Cons: "The entertainment menu. This matters for s long hayl"
Pros: "The crew was nice"
Cons: "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"
Pros: "In time"
Cons: "Don’t let customer wait long time for gate after landing"
Cons: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Pros: "great price and overall service"
Pros: "attentive and polite flight attendants"
Pros: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Cons: "Helpful, courteous, and well-informed Xiamen representatives."
Pros: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
Pros: "The check in boarding pass is not that nice."
Cons: "The boarding pass people need to improve, especially to elderly people."
Pros: "Crew was friendly"
Cons: "To many transfers"
Pros: "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
Cons: "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."
Pros: "No real problems"
Cons: "Nothing significant"
Pros: "Nice flight; very comfortable"
Cons: "Short flight; so no in-flight entertainment (no problem though)"
Pros: "Nothing"
Cons: "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
Pros: "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
Cons: "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
Cons: "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"
Pros: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Cons: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Pros: "food and service"
Cons: "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
Pros: "The flight was fine"
Pros: "Nothing"
Cons: "Had to process in and out of immigration then back into airport No transit area"
Pros: "Everything"
Pros: "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
Cons: "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
Pros: "None"
Cons: "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
Pros: "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
Cons: "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."
Pros: "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
Cons: "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
Pros: "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
Cons: "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."
Cons: "wrong food?"
Pros: "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
Cons: "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"
Pros: "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
Cons: "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."
Pros: "Complimentary wifi and excellent crew service"
Cons: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
Cons: "Nobody helped me switch my flight around, I hate you."
Pros: "Nothing"
Cons: "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
Pros: "All announcements in Chinese and English. They keep feeding you."
Cons: "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
Pros: "I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is..."
Cons: "How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered."
Pros: "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
Cons: "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
Pros: "The food was good and staff was friendly"
Cons: "Uncomfortable"
Pros: "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
Cons: "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
Pros: "no regards for customers"
Cons: "no regards for customers"
Pros: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Cons: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Pros: "Crew was super friendly, professional and excellent!"
Cons: "The 10 hour layover :("
Pros: "Hostess"
Pros: "Crew was excellent"
Pros: "all of the Xiamen staff were really great."
Cons: "Nothing that I disliked."
Pros: "787 Dreamliner's hardscape was new and clean. IFE was decent but had some anomalies (can't take off of pause unless you shut off screen, select same movie and resume). Food was fairly decent and plentiful. Think a cheap chinese diner & you've got it."
Cons: "Crew was efficient but can't speak Englsh worth a nickel! While I have a limited ability in Mandarin (think 5yo vocab), the announcements in Engrish was almost as bad as some of the translations in many Chinese products. I pity the people who can't understand ANY Chinese: they could not possibly get most of the announcements. They should really get at least 1 FA that can speak and understand English. The signage in Xiamen (I was transiting from LAX to TPE) was amazingly poor and confusing. You basically stumble from 1 floor to another based on the signage. The airport was actually very large for what appears to be a medium size city."
Pros: "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
Cons: "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"
Pros: "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
Cons: "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."
Cons: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
Cons: "As everyone was lining up at the gate to board, a guy came out yelling at everyone is Chinese. I have no idea what he said but it didn't sound good. We sat on the plane for 1.5 hr waiting to depart. An announcement was finally made that there was some kind of issue with air traffic, we ended up almost 2 hrs delayed. The volume on the media device in front of me was not working. The seats were terribly uncomfortable, my butt was hurting after the first hour."
Pros: "Boarding was pretty quick."
Cons: "Seats were quite uncomfortable. Not much leg room."
Pros: "Boarded early."
Cons: "Smaller plane so not much room to move around. No individual entertainment system."
Pros: "Nothing"
Cons: "Worst airline"
Pros: "Food was good, on flight entertainment was good, crew was friendly and accommodating. No major complaints! I wasn’t sure what to expect but I was very impressed"
Cons: "The basic economy was snug but I was okay with it. I only wished my seat reclined a bit further but I was up against a back wall so others in further aisles up had much better reclining distance."
Pros: "Cheap and fast"
Cons: "Crews are not as friendly as they should."
Cons: "The food was really bad, with no good choices. And the staff were not friendly - most didn't speak English, but that wasn't a big deal for us"
Pros: "nothing. flight was delayed. i have connecting flight but then the plane left i had to stay in a hotel."
Cons: "it could be better if my connecting flight waited for me"
Pros: "I was very impressed with the planes on both legs of my journey. Extremely modern, clean, and comfortable. The service was also exceptional. Personal whole being extremely efficient. Thank you to all the cabin crew."
Cons: "The food on my flight was not the best. The appetizer and desert was great. The vegetables on the side were at best edible. But my main dish of beef filet was difficult to eat. The red wine was terrible but the white whine and sparking wine were decent."
Cons: "The food was uninspiring, to say the least."
Pros: "My screen on the first leg didn’t work too well. It would turn on and off on its own, but since it was an overnight flight and I was tired, I slept most of the way so didn’t complain. Just had to dim the screen for the times it would turn on automatically while I was trying to sleep. 2nd leg had"
Cons: "I understand it is a Chinese airline, but I wish there was more English spoken, or the flight attendants not assume everyone who is Asian understands Chinese, especially since the flights are international."
Pros: "Nothing"
Cons: "Customer service"
Cons: "Entertainment could be better. Food is ok, not great. Crew is very nice but limited English."
Cons: "The WiFi service did not actually work. Also it is not clear that despite checking in online you still have to check in at the airport too"
Pros: "Excellent, fully reclinable seating in business class, along with superior service"
Cons: "Limited and relatively poor selection of movies and music on offer"
Pros: "The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep."
Cons: "I don’t have anything bad to say. The service was really good."
Pros: "I got the seat all the way in the back i prefer those because it sits 2 and you are only sitting next to one person. Tv had more than 2 dozen movies options and several games to choose from. They provided a pillow and blanket along with headphones for tv. Crew was very friendly."
Cons: "Food, but its airplane food and can not except to much unless your sitting first class."
Cons: "I had an issue with reserving seats"
Pros: "Comfortable seats for a 4 hour flight. Good crew. Late night flight. Good uneventful flight."
Cons: "I hate taking the bus to the plane and walking up the ramp with my carry on bags."
Pros: "The actual flight was really fantastic, food was warm, flight was relatively comfortable/smooth, entertainment at least for me was good, since they had a decent amount of Japanese music to choose from, and the attendants were friendly and nice. Everything was 100% on time as well. I could complain more about tiny tiny things, but for $500 I felt I got a lot better service than United on an equivalent route."
Cons: "Seats were slightly stiff, but not too bad. Only bigger issue was upon boarding all the people lined up in a 100+ yard line and caused a bit of commotion instead of waiting for their seat numbers to be called and forming a small normal line. This is in no way the airline's fault, and they tried to make it work in spite of the people doing it, but as a Westerner this was confusing."
Pros: "left on time and arrived on time pretty good seat crew is very nice"
Cons: "food is mediocre. plane does not dock at the terminal in Shanghai. I have to walk down the stairs to get to a bus. That's difficult for me because I have some carryon bags and my sense of balance is not very good."
Pros: "Seats were fairly comfortable, and food was tasty, although very small portions, and no fresh fruit or salad"
Cons: "Almost a mission impossible to reserve your seats in advance - felt like I was back in the 90s. Unnaceptable in our digital age. Old movies in “new releases” entertainment section"
Pros: "Price and crew were great"
Cons: "Boarding process, choice of movies, leg room"
Pros: "Business class with flat beds and the forward compartment was very comfortable and cosy"
Cons: "Food Service Limited entertainment"
Pros: "Not sure"
Cons: "I didn’t like how rude the staff was. I also don’t like the fact that my luggage was misplaced and I’m on the other side of the world without my things."
Pros: "Seats little hard. Back and butt hurting all the way there. Crew kept pumpin into me while I was sleeping. Food ok, not amazing. Long wait to get on the plane. Overall good."
Cons: "Hard seats. Long wait to board. Food can be better."
Pros: "Is fine"
Pros: "good boarding good crew good seat in business class left on time and arrived on time"
Cons: "food was mediocre"
Pros: "Comfy seat and caring flight crew."
Cons: "They served dinner at 2 am just after takeoff and breakfast 11 hours later."
Pros: "Really glad I took advantage of the private car service to and from JFK, it was nice to be picked up in an Escalade. Check in was a breeze. The Air France lounge at JFK was very nice, it was a great way to start our vacation at the airport with some light snacks and champagne. Seats on the plane were very comfortable in business class. Entertainment was a nice mix of Western and Eastern options, theninitial dinner meal was great."
Cons: "Fight attendants were just ok, they weren’t rude, but did not go above and beyond to make the flight special, there was constant smell of cigarette smoke, even though the flight was supposed to be non-smoking."
Pros: "Great price. More or less on time. Reasonably comfortable. Good entertainment. No real problems."
Cons: "Mediocre food. Inscrutable website."
Cons: "flight from NYC was delayed for 11 hours. then we were in line for more than 4 hours in Shanghai."
Cons: "We spent 2 hours at the check in because China eastern changed our connecting time and we were going to miss our flight. The food was terrible, they lost my husbands luggage. We are on our honeymoon and he has no clothes. And they put us up in a very dirty hotel."
Pros: "Nothing"
Cons: "Worst experience ever. 11 hour delay at JFK. No information given by staff at JFK. Missed connection in Shaghai. Took business class but was not admitted to Air France lounge."
Pros: "Nothing"
Cons: "Flight was delayed two hour and I still Waiting for my 2 lugages. I will never use this company again ."
Pros: "Fairly cheap tickets but u get what you pay for. I slept 7 hours then watched 3 movies which helped the fact I had a middle seat. Entertainment system was pretty good and had usb charger."
Cons: "Food on China Eastern is sub-par and they did not serve coffee the entire flight. As usual with all Chinese airlines you have to keep your phone off the entire flight. They would not let me select an isle seat online or at the gate, they said none were available, I’m 6’2”. Right behind me in my assigned seat there was an empty isle seat. If you ever have to call customer service at China Eastern may god be with you, because they will not be."
Pros: "The flight attendants were extremely rude and looked like they hate their jobs. They kept speaking to me in Mandarin, a language I do not understand and when I tell them I don't understand they get extremely annoyed and will repeat in english in a very annoyed tone. Service was horrible, when my friends and I tried to request for more water they pretended like they did see us or hear us. Overall, I will never fly with this airline ever again."
Pros: "Price was great - the aircraft was new"
Cons: "food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly"
Pros: "very comfortable seat in business class excellent food friendly and competent flight crew"
Cons: "plane did not pull up to the terminal. We had to go down the stairs and get on a bus. wifi was difficult to use and slow."
Pros: "Comfort it is ok."
Cons: "Nothing to comment."
Cons: "4 out of 5 times I've taken Chinese Airlines something mechanical with the plane went wrong. This time 8 hour delay and I miss connecting flight again. Headed us into small hanger where man slammed into my leg. Ruined my vacation."
Cons: "Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners"
Pros: "flat beds, extensive menu and great service"
Pros: "For the price, I would say it was a very solid flight. Other options cost twice as much and I'm certain they weren't twice as good. Food could have been a little better, but again at the price, there is nothing to complain about. Buy a salad or a snack for the flight with all the money you are saving. The entertain was good but not as extensive as some of my other recent trans-pacific flights."
Pros: "Nothing. Absolutely nothing."
Cons: "The ground support personnel were surely, obnoxious, and clearly untrained in their own policies. There was massive confusion in JFK for the 1st leg of my trip (NYC - Mandalay) regarding the availability of my visa on arrival. China Eastern argued that it was not available, and nearly did not let me board my flight. They were completely wrong, and made my life miserable in the process. Because of this, China Eastern refused to check my luggage through to my final destination (though this has been done many times before), and THEN informed me in Kunming that I needed to pay AGAIN for my extra piece of baggage, though they had already charged me for it in New York. Do yourself a favor and never do business with these creeps - there are too many other available options for air travel."
Cons: "Flight was late by 2 hrs so I mussed my connection"
Cons: "It was just delayed without any announcement."
Cons: "China Eastern airline is the least friendly and irresponsible airline that I have ever used. The crews completely screwed me up on the sequential travel itineraries until the last minute."
Pros: "Nice crew,courteous service"
Cons: "Food could take improvement"
Pros: "excellent biz class seats great aircraft good flight"
Cons: "unprofessional service courteous flight attendants but in general service was poor un organized and inconsistent...china eastern needs better in flight service training compared to other airlines"
Pros: "The leg room in economy seating is good."
Cons: "Poor customer interaction while boarding. Delay wasn't explained and members of the airline were condescending and dismissive. Very poor attitudes towards customers."
Pros: "nice crew goodteam"
Cons: "ticket cost"
Pros: "The service was overall very good/"
Cons: "The food was below grade with bagged food for the Shanghai to Bangkok leg."

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3 stopsMultiple Airlines
46h 05mJFK-HAK
$1,173
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58h 00mJFK-HAK
$1,385
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37h 10mJFK-HAK
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2 stopsMultiple Airlines
37h 15mJFK-HAK
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57h 10mJFK-HAK
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48h 30mLAX-HAK
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30h 30mJFK-HAK
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