Cons: "Offer something to drink"
Cons: "On time"
Cons: "It was a little too warm"
Cons: "That they would have let my parents actually fly."
Cons: "The airport reps were not at all helpful and my flight was changed to noon vs. The one I purchased."
Cons: "Very little leg room"
Pros: "The crew were really nice!"
Cons: "Better seats!"
Cons: "I have yet to have any complaints about volaris they are economical"
Pros: "Affordability, that's about all that is good with Volaris. Everything else is either bad or mediocre."
Cons: "Don't board passengers onto the aircraft until it is ready for passengers. Both direction (OAK to MEX and MEX to OAK), we were boarded onto a hot (not aconditioned) aircraft for at least 15 minutes before the A/C is turned on. In addition, boarding were completed and all passengers were sitting in the aircraft for over an hour before it started the taxis to the run way....why board passengers so early? At least turn on the A/C and let the cabin cool down before boarding passengers."
Cons: "I had to pay for check in at counter because I could do it online. Their system didn’t work well. Ridiculous"
Cons: "The flight did not exist!"
Cons: "Late and slow boarding, last minute gate change"
Pros: "Volaris did good, is you who did terrible, I make the reservation since March and even a day before the trip you told all is good, the night before I found reservation was canceled since March, I had to buy new tickets old prices $87, new prices $500.$410 extra dollars Because of you"
Cons: "Check with the airline the status of every reservation in a daily basis and let me know that you can’t fulfill the contract"
Cons: "It was an overnight flight so I would have appreciated if the crew members refrain from super loud conversations right next to my seat (I was obviously trying to sleep as everyone else on the flight."
Pros: "The crew was nice; however, the seats from LAX to MEX where extremely uncomfortable. The seats practically didn't recline at all and there was hardly any leg room. I am 5'3 and had ok legroom but it was not comfortable for taller people. Everything on the flight was being sold."
Cons: "Seats could have a bit more leg room and should recline a bit more. Water or a small beverage should be complementary."
Pros: "El abordaje fue muy rapido"
Cons: "Que sean más puntuales"
Pros: "Seat was so uncomfortable"
Cons: "Better seat more space"
Cons: "Volaris only offers snacks for sale. I wish they also offered the sandwiches they show on their menu"
Pros: "that the staff if they are kind people not like those of the counter in Cancun who were arrogant"
Cons: "in putting capable people to solve situations or problems of arrears"
Pros: "Nice crew, fast boarding"
Cons: "Seats are very un comfortable for flights over two hours."
Pros: "The service was amazing. The staff were friendly and quick to answer my concerns."
Cons: "Perhaps very light snacks and free water. Just the basics all other extras passengers can pay for themselves, but a light snack and refreshment is a kind welcoming gesture."
Cons: "Late boarding, late landing but claim on time."
Pros: "Flight value."
Cons: "The clerk at the ticket counter wanted the passenger to pay for the flight after it was already paid for. They kept telling her it wasn't paid for, even though the funds had been already in pending status. It took a different clerk to realize the mistake. Something tells me wanted to scam her."
Pros: "The price was low."
Cons: "Through the reservation website, at the last minute I paid extra to have a window seat. When I boarded, I didn’t have a window seat, so I paid for nothing. Flight was too warm. Only time I was able to get some sleep was when I turned my air blower full blast aimed at my face. Long and slow check-in."
Cons: "Luggage delayed at least two hours. Waiting for it still! This is nuts."
Pros: "Service was great but asking for water should not be a paying matter. They want to charge you for everything."
Pros: "Excelente el tiempo de llegada :)"
Pros: "We arrived early"
Cons: "Our carry-on bags were over 10 kilos so we had to pay for our carry-ons. We had to pay for 1 water and 1 juice. The seats are so tight my knees were digging into the back of the seat in front of me."
Cons: "No TSA Pre Dirty plane Rude staff"
Pros: "Cheap flight"
Cons: "Really unconfortable plane and flight hostess weren’t able to deal with situations."
Cons: "Flight Network never booked my ticket, you need to remove them"
Cons: "Super mala, organización, aviones pequeños"
Pros: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Cons: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Cons: "Charge 50 dollars for one baggage. when other airlines charge 25. Bad service."
Cons: "checking in process, Over one hour in line which. 2 people 1 regular bag $55 dollars. Pay for everything on the plane except water. Poor ventilation. Couldn;t even lay tray down without it sticking in my gut, I could go on. I fly quite a bit and this was probably the worst experience"
Pros: "On time"
Cons: "Seat cushion had sunk in so it did not support me. I’m 135 lbs. space was cramped."
Pros: "Well received and very helpful during check-in of luggage."
Cons: "They changed the boarding gate and i missed the announcement."
Cons: "Nothing very bad airline"
Pros: "Nothing nothing"
Cons: "They sold my ticket to someone else even though we were in line for 3:1/2 hrs no explenation just ignorance and they dont care i will be filling a complain with consumer rights its just not right why should they get away with corruption"
Pros: "flight left on time"
Cons: "seats had fairly limited legroom. but then again the price was inexpensive so i can't complain."
Pros: "They were on time and accepted my cabin luggage without charging me extra, even though it was slight over 10 kg."
Cons: "They had only food for sale in cash in Mexican pesos in an international flight."
Cons: "My luggage was opened and electronic items / gifts were stolen. I am upset because customer service never answered to resolve the problem."
Cons: "Delayed flight by 3 hr just 25dlls of compensation"
Pros: "I like the timelines and service crew"
Cons: "That was not fresh food no sandwich or any of that source."
Pros: "On time"
Cons: "No free water or soda"