Uncomfortable generally. No leg space unless you pay for front seats and they usually get delayed between 30 - 60 mins, sometimes more. If you can find other options at a reasonable price, don't think twice.
Both flights were late. AVOID THIS AIRLINE.
Pros: "Plane loaded quickly in part because they don’t use boarding groups and because they strictly enforced carryon bag and size limits. Those with carryons approaching size limits were checked separately while others continued to board."
Cons: "No complimentary snack and beverage service."
Cons: "Flights were comfortable. There were no complementary snacks or beverages. Luggage I checked in Puerto Escondido did not arrive in Cabo San Lucas when I did. There was no agent from VivaAerobus available at the airport for me to talk to. I will have to wait until tomorrow morning to begin trying to get my luggage. My Spanish is very poor, but there a lot of visitors who do not speak Spanish. The English speaking skills of VivaAerobus employees is poor."
Cons: "Check-in process and seats comfort"
Cons: "To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all."
Pros: "The friendly of the staff and that the crew was strict to put order in the unloading"
Cons: "the food"
Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation."
Cons: "The flight was 4 hours late"
Cons: "Seat confort, space"
Pros: "Easy flight. Great Crew."
Cons: "No reclining seats very little leg room"
Cons: "Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day."
Pros: "Cheap and on time."
Cons: "No Wi_Fi on board so that could be better."
Pros: "Able to fall asleep as soon as possible during my flight."
Cons: "For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it."
Cons: "Terrible turbulence and very uncomfortable seats"
Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Cons: "Some glitches in the loading of your pages made The printing of boaring pass and electronic ticket complicated and confusing resulting in an extra charge yo print the boarding pass."
Cons: "Viva aerobus takes advantage of its passengers by charging last minutes for non-sense things"
Cons: "My flight was delayed, and I missed all the other flights."
Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."
Cons: "Delete 2 hours very bad"
Cons: "Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff"
Pros: "The plane was clean and fresh and the snack options were great"
Cons: "Maybe if we had more space between seats because the passenger behind me kept kicking my seat and I was unable to rest during the flight . It really irritated me and made the flight unpleasant . And there were too many kids being loud."
Pros: "Very much on time nice crew and in land excellent people"
Cons: "There's litteraly no leg space between seats."
Cons: "This airline is always delayed and it’s always too much. This time was 1:30 hours late and we were standing 30 min more in the destination. So. This airline is the worst"
Cons: "This airline is always delayed. The seats are too small"
Pros: "Everything was average. Nice new airplane though."
Cons: "They lost my bag on a single non stop flight. 60 minutes in baggage claim until someone showed up. They needed 24-72 hours to find it. No idea when they would get it to me. No compensation for the things I needed ok vacation while they look."
Pros: "Very friendly"
Cons: "All good"
Pros: "The crew was attentive"
Cons: "There’s always room for improvement"
Pros: "Did not let me change my ticket for a different time . Lost money missing flight"
Cons: "First class is pretty limited on food. The seats could be more comfortable considering the cost."
Cons: "A really shitty flight. 4 hours late!"
Pros: "The flight landed early."
Cons: "Landing at Cancun Airport wr deplaned and were left in a hallway behind a locked glass door. Safety concern ad we couldnt go back nor forward. Not a nice welcome to Cancun."
Cons: "Crew and personal at las very rude"
Pros: "Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!"
Cons: "NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!"
Cons: "Crowded, disorganized boarding process. The worst I have ever experienced."
Cons: "Paid for infant in seat not in lap and we had to hold the baby as they refused to give us a seat"
Pros: "The flight on time and the airplane new"
Cons: "The people on caunter very"
Cons: "I missed my flight due to an emergency and they made no effort to help me out, they essentially said you lost your flight buy another one."
Pros: "We got to the airport and the lady that helped us add an extra bag was amazing trying her hardest to make it the cheesesteak possible. She weighed and re weighed our bags until we had the cheapest option. We ended up having to pay for 1bag upgrade (2-55lbs) that was 75$ Then the flight it’s self the flight attendants were every nice and tried to wander any questions I had. Chips were stale. Comfort of the flight was no worse than any other flight I’ve been on."
Cons: "I will not book with kiwi.com EVER again because they messed up my baggage. I originally wanted 3-55lb bags but bought 5-33lb bags when I enquirer about upgrading to 3-55lb bags they ended up miss understanding my wishes and took away 2bags and I still only had 33lbs per bag... by then it was to close to the date we were leaving so they couldn’t fix it and I was told I wasn’t going to get a refund... and that I would have to buy my baggage upgrade at the airport. I could try but it wasn’t likely."
Pros: "To my surprise I had to took this trip by time convenience. It was a cheap flight and had never used Viva before. Departed on time and had a great flight"