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The TV program and free WIFI and food.

I had to pay a $50 change fee to reschedule another flight because my connecting flight on Avianca was delayed - no flexibility on situations out of my control. Such policies serve the company's bottom line not the fair treatment of customers. Travelers beware!

The gate was so far away for a flight that takes 29 minutes.

The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK.

5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it.

delayed. equipment failure.

I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days.

When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something.

The entire process of booking a flight with Kayak.com at the last minute and the flight was wonderful...

It was all good...one has to expect the decreasing quality of economy air travel

I did not like one part of this flight, from the check in to the arrival to be honest. I just need the 50+ character requirement

The flight was delayed by more than and hour and a half due to "technical" difficulty. We were supposed to depart at 10:10p and arrive 11:17p (short flight) but ended up departing 11:50p and arriving 1:15a. The airlines, despite their "Customer Bill of Rights" should acknowledge how bad the service is and refund us part of the flight cost. Unfortunately this also happened 7 months ago, which was understandable due to the holidays. We will not be flying Jet Blue ever again. If they don't want to give us the partial refund, then we'll just go our separate ways. Horrible. Just horrible.

They lost one of our bags. Returned it the next day

Quick flight, on-time arrival. They offered a small snack (choice of Terra chips or cookies) and drinks.

Poorly managed gate-checking of baggage. No instructions regarding white vs pink gate-check tags, gate checking considered only last-minute by the flight crew (once space was already completely filled) which meant 1 couple complained a lot about being forced to gate-check purely due to boarding order, instead of better communicating the need for gate-checking/pushing it earlier to find more voluntary people. I listened to the gate announcement, got a gate check tag & even then the flight attendant had no idea that was going to be necessary, which is absurd with a completely full flight & such tiny overhead bins.

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I didn't take it. I bought a ticket for an earlier flight with another airline