Pros: "The crew was amazing and helpful, the plain was clean and pleasant flight"
Pros: "Crew went above and beyond!"
Cons: "I still don’t like not having an assigned seat."
Cons: "The shade on the window was broken so I couldn't closer it."
Pros: "Wifi"
Cons: "We are still sitting on the plane waiting for a gate. The flight attendants are trying to blame people for trying to go to the bathroom for losing our gate spot. We are late."
Cons: "Had 8 hours delay. Many other flights were delayed or cancelled."
Pros: "The crew (one person in particular) was not very helpful with an overhead bin situation. Instead of listening to my suggestion that the bin across the aisle had if they just moved the back pac"
Cons: "The crew was not very helpful with an overhead bin situation. Instead of listening and looking to see that the bin across the aisle had room if they just moved a brief case on its side, she ripped the bag out and checked it. Not my bag, but still found it rude the way it was handled"
Pros: "I made it home"
Cons: "Delayed ~2 hours, made us rush to board, this I understand but then we waited in the hot plane 15-20 minutes for more people to board."
Pros: "The wifi"
Cons: "There was no food service due to turbulence so that wasn’t good besides that everything else was good!"
Cons: "The flight was advertised to have the seatback on board TV and there were none."
Pros: "like the flight, all where well except I was sitting somewhere else, I was traveling with my wife. Jose"
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Pros: "Crew was stellar and everyone else too! Best flight experience in ages! Hundred percent a company all about customer service"
Pros: "I got a free coffee in the terminal which was pretty cool. I definitely needed it. And I've never seen a plane with TV channels. I liked that alot."
Cons: "Nothing I can think of"
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Our flight was delayed 4 times. We then sat on the runway for an extra 45 minutes because someone’s tv did not work. We missed our set transportation which was already rescheduled 4 times and had to pay $150 Uber to get home"
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Cons: "We had a delay of 3 hrs which kept us waiting in the middle of the night"
Cons: "Entertainment screen in our section of the plane were not functioning correctly. The crew made several attempts to reset the screens but it didn't work,"
Cons: "Delays, changed departure gates. Getting used to this on most airlines these days. Was hoping JetBlue"
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "From the pilot...FAs....gate agents....everyone was very pleasant and professional. Plane was clean as well."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "It was incident free."
Cons: "I can't comment on food. I didn't get any."
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Pros: "One was great and one was not helpful and was condescending"
Pros: "3:00 flight to Boston left at 2:59 and only took 42 minutes"
Cons: "Gate not ready so we had to wait 15 minutes on tarmac"
Pros: "NOTHING"
Cons: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "Staff was polite and friendly. It was a great experience!"
Pros: "Great, friendly crew and excellent customer service from flight attendants."
Cons: "It was very hot on the plane and uncomfortable for most of the flight."
Pros: "Seats were pretty comfortable"
Cons: "In-flight entertainment depended on the Wi-Fi working. It did not work the whole flight."
Cons: "Because of missed connection I had to go from Dulles to Reagan airport"
Cons: "The fact that I wasn't able to sit with my travel partner"
Pros: "Free TV since we were 2 hours delayed"
Cons: "4 delays in 1 day on 2 flights. 2 gate changes with no relay of info and to top it all off my wife and i were reassigned to separate seats at the last minute by the airline and very rudely told to deal with it and to calm down when I simply asked why. We were appalled and embarrassed in front of many others in the gate boarding area. The gate agent in Houston has no place in customer service and was on some kind of a power trip. This surprised me with recent events. We are done with United now for many reasons"
Cons: "The default on the browser defaulted to April 9 when I was actually booking the ticket for April 2. So I had to forfeit the $317 ticket. I use kayak a lot - can anything be down ?"
Pros: "Crew were friendly"
Cons: "No one to help check in. Had to pay extra for my bag."
Cons: "The father in the row who wouldn't leave his kids alone and didn't let anyone sleep"
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."