The airline changed the departure time in just a couple hours before the flight, causing confusion and resulting me to lose the flight. They gave me a new one but to days after the original flight.
Cons: "The flight crew was horrible"
Cons: "No onboard entertainment."
Pros: "Few were friendly"
Cons: "Clean the plan before starting the boarding process"
Cons: "People around me kept taking off their masks. The crew corrected them twice, but I think they could have done a better job of it."
Cons: "I caught COVID from the other passengers. They were obnoxiously drunk, vulgar, and distinctly terrible."
Cons: "Charging customers for chips, water or soda is horrible and not accommodating at all."
Cons: "Lo peor no se lo recomiendo a nadie , me cobraron 71 uds por la maleta de mano y dos mascaras !"
Cons: "I paid extra to pick my seat. My row was not full and before take off they put a rather large man in the middle seat of my row. I told the attendant why did she choose this row when there are so many open seats. She was rude and said - this is the seat I have chosen and that is final. The mad DID NOT pay like I did to pick his seat. He just banked on getting a randomly selected good seat or the attendant to help get a new seat. WHY DID I PAY EXTRA when other can just choose their own seat. This makes no sense and was the last straw for me for Spirit. They nickel and dime you - but it really doesn't matter."
Pros: "Ticket cost was low and the crew from Ohare to LAX was great"
Cons: "Our fault for not researching more but baggage fees were extremely high! My husband planned on saving $$$ and packed in a carryon but they wanted to charge him more to carry on than to check? I thought my weight allowance was 50 lbs (like most other airlines). It’s 40lbs otherwise they charge an extra $30!!!!! Not impressed. No complimentary food, snacks or meal on a 4 hr flight. Seats were cheap-didn’t even recline and not Much leg room. Bottom line: if you want a cheap uncomfortable airline go for it. Otherwise pay the little bit extra and go with a mainstream airline for more comfort and perks"
Pros: "Just one flight attendant on my rebooking"
Cons: "That the crew member went out of her way and got me taken off the plane after I ran from check in to the terminal to make the boarding. I was out of shape and I at every right before I started running the marathon to the gate, I got in the plane panting and sweating breathing hard, so of course I felt sick after I ran since I had a full stomach of food and I needed to purge. Because I ate, ran a long distance with two bags in my arms, out of shape, and purging the food after long strenuous attempt to get on the plane, I make it. They then escort me off. They just rebook my flight. No compensation for even my taxi that I had to take now 3 times to the air port. Unbelievable."
Pros: "The only up side is that I eventually got home... :("
Cons: "When I purchased my ticket I paid extra for an isle exit row seat. On the day of my flight I got an email plenty early that the flight had been delayed an hour with no explanation why, which stinks. Once on the plane we found out that the reason we were delayed was because they changed the planes that morning and we needed to wait for an extra stewardess to get to the airport bc of the plane change. This is HORRIBLE planning, if you don't have the staff don't change the plane!! Also because of the plane change my seat was no longer in an exit row. When I explained to the stewardess that I paid extra for my seat that was supposed to be in an exit row I was told that I needed to return to my seat and they will fix it after they are done boarding. Once everyone was on the plane they told me that I was "lucky" because there was still a middle seat in an exit row available... Again I had PAID EXTRA for an ISLE EXIT ROW seat when I purchased the ticket but now I am lucky they can seat me in the last exit tow seat available. When I brought up the fact that I shouldn't have to complain to get the seat that I had already paid for the stewardess gave me attitude like I should be grateful for whatever they give me. Then she passed me off to another gentleman who didn't care about hearing what my issue was he just wanted the plane to take off already. I felt very disrespected by all the Spirit employees once on the plane. Spirit in general is very shady because if I hadn't brought up the fact that I paid extra for my exit row they would have just let me pay the extra money for a normal seat."
Pros: "This flight had more legroom than ANY flight that I had taken in years. I'm not sure if I just got lucky and landed in an upgraded seat or if that is standard on that plane, but it was great! This crew was also one of the best I have encountered. The cabin was very cold, but as soon as I asked the attendant to turn up the heat, she happily did, and I was more comfortable. She then came back to check on me to make sure I was better. Then... when I was going into the bathroom to brush my teeth, she stopped me and insisted that I take take the fresh, unused portion of a water bottle to use-- so as not to rely on the "plane" water. I would never had thought of such a thing-- but she was right, and for that, I was safer and more comfortable. Both attendants were also immediately at the ready with unlimited hand sanitizer after my bathroom experience. These kinds of things show me that they were pre-prepared to go above and beyond for my comfort and well being-- that is RARE in the airline industry, and I definitely appreciated those extra steps. Please look up their names from my itinerary, and give them the credit they deserve!!! All of my gate attendants were great too."
Cons: "Both of my flights that day were late, but honestly, I do believe that was due to the weather--- so I was not upset. The HARD sales pitch for bags and extras was excessive. There was no food or entertainment, so that's why I gave them a 1"
Cons: "Email spam. Poor customer service. Delays all the time"
Pros: "The crew was very pleasant!"
Cons: "Initially the price was much lower than other airlines but you end up having to pay extra to reserve your seats (i was traveling with a group so we wanted to make sure that we sat together) plus you have to pay to check a bag (40 lbs or less) OR to carry on. By the time we paid all the fees we realized that we could have gone with a better airline because the price ended up being about the same when it was all said and done. On top of all that, there are no complimentary snacks or beverages (not even water) so bring snacks before boarding the plane. With all that said, the flight crew was awesome and really nice/helpful."
Pros: "The fact that there was a nonstop flight from PHL to LAX at a reasonable time of day."
Cons: "When we arrived, it seemed Spirit was understaffed. There was a long line at check-in, and no bag drop. The attendants seemed stressed, understandably. We were seated in the second to last row, in front of three unaccompanied minors. The flight attendants were doing their best to make sure the kids behaved, but they were incredibly disruptive. My wife and I agreed: unless Spirit has a deal that's too good to afford, we will not be flying with them again. What you may save initially, you pay for in quality of service, comfort, and convenience."
Pros: "Email update about change of gate."
Cons: "Spirit is not forthcoming on website about the extra charges prior to booking the flights, and the charges go up substantially at the airport. There was 45 minute wait time at the baggage claim. The seats are the most uncomfortable I have ever experienced in 50 years of flying. There is also not nearly enough leg room between rows. Charging $65 for a small piece of carry on luggage is disgusting. Not having any water free of charge is not healthy for the passengers on a 4.5 hour flight. The flight attendants discouraged anyone from standing or moving around, also not good for one's health."
Pros: "Flight attendants were a cut above -- calm, charming and very helpful as opposed to the surly hall monitors typical of most budget most airlines."
Cons: "Aware of "hidden fees" I checked all of my boxes, checked in online in advance, paid for bags in advance, and when I got there, gate agent says bags were not paid for... BS. I entered credit card and paid. Apparently payment did not go through. Would NOT have been an issue at all had I not been charged $10 more for the same check-in. What a racket. Even when I tried to avoid surprise fees, they got me. Same thing happened to another passenger. Totally unethical. No benefit of the doubt given. Unreal. It destroyed what would have been an overall good experience on Spirit."
Cons: "My flight was delayed by over three hours on Sunday traveling from Philadelphia to Los Angeles. Flight delays happen but there was zero communication from anyone at the airport let alone anyone at the customer service desk. They also changed our gate several times, which led people going back and forth completely confused and upset without anyone there to answer questions or help explain where we should be, etc. This was a terrible experience and I will not be flying Spirit again and will encourage friends and co-workers to do the same."
Cons: "Flight was at 6:30 I arrived at 5:00 and was waiting on line to check in and told me it was to late- even though I was on time ! I missed my cousins wedding and had to pay a fee of $100 just to jump on the next flight! I wasn't the only person either there was 7 more SPIRIT CUSTOMERS with the same issue- it seem like they were over booked and didn't care ! On top of that my small carryon bag was 100$ for round trip- that's insane! Spirit check in worker we're so rude and nasty and didn't care about their customers! Spirit airlines should be shut down- they steal and play with there customers! I DESERVE MY MONEY BACK OR THE FEE WAVED BECAUSE THIS WAS THE WORST EXPERIENCE EVER ! My number is 6317454033 klyn thank you"
Cons: "Paid $50 to check a computer they told me was too big for a carry-on. Computer was sent on a direct flight way before I was getting to my destination(instead of on my connection) and was left in an unattended area. They told me it was "most likely stolen" and asked why I didn't take it on the plane. Your gate agent told me it was too big!!!! This was the answer I got after 3 days of investigating myself. I was told various stories like "it got stuck at security" and "it never got on the plane" until I got home and went directly to the baggage office and asked them on my own. The kid that actually tagged it said his supervisor told him to send it direct. Sounds like they set things up to get stolen. I will be filing a complaint and claim."
Cons: "I felt a ripp off affter when I found oute that I hadto pay 165.00 for bagage in order tu fly my furst reaction is what gotme here my guife bought the tikets I will never use this company again and I have share the story to all may friends relatives family members after surbey the c e o owners protocols make mi feel that I must stay away from this institution this is very harmful to any human I just want to be treated the way you treat your loved ones becouse we R humans, and humans never get close to people that confuses lies and hurts them ."
Pros: "flight was ok"
Cons: "no snacks. all to be paid separately-additionally"
Pros: "We were treated terribly by your airline and Flight Network. The flight schedule changed and no one told us."
Cons: "spirit attempts to force a customer to register with their site in order to check-in, their ticket rates are a bit lower than the competitor but charge $50 for a normal checked bag, have one kiosk for check-in, very few gates /low priority at airports which causes longer waits for boarding and deboarding. Overall the experience with Spirit has been horrible and expensive. Their business practice includes deceptive pricing, over charging for luggage, and long waits. I will never fly with Spirit again."
Cons: "My flight was first delayed, then cancelled just a couple of hours before it was scheduled to depart. Spirit was unable/unwilling to provide me with another flight to my destination on the same day, and as a result I had to book a flight with another airline. Spirit refunded my ticket price, but I had to pay 5 times that much to book a flight with such short notice on another airline, and Spirit refused to do anything else to compensate me for this huge loss of money, due to their cancellation of the flight I had booked. I will never fly Spirit again."
Cons: "Any things"
Pros: "We landed safe."
Cons: "I needed to change my flight to a later time within minjtes of booking and they charged me for it. The delay was over two hrs w no explanation, $100 charges for a backpack, seats do not recline, narrow space, $3 for water,, there were emty seats and was told I would have to pay $75 is I moved from my broken seat. staff is rude, disrespectful and unprofessional. Overall , I have travleled the world in all kinds of flights and by far the worst experience I have ever had was flying SPIRIT Air. I will avoid flying Spirit unless it tis my last option...which I may cosider not flying at all. Zero Stars"
Cons: "I tried canceling one flight for my fiancé because we had to get on at another time while still keeping the returning flight. After confirming with the representative on the phone multiple time that there would be no issues with her getting on the returning flight; she went to check in at the airport and the representative there told her that her flight had been canceled. There were no other flights that night with Spirit or any other airline for that matter and we then had to arrange to have her fly out the next morning. From the cancelation I received a credit for half of what I paid and honestly will probably not end up using it because of the lack of communication. The representative on the phone confirmed and agreed to her return flight with the confirmation number and apparently he was not correct and it wasn't valid."
Cons: "Where do I start? This may be the most "affordable" flight you can find on the market but they make up for that. Be sure to print your own boarding pass because that's a $10 charge if you don't. If your luggage is even one lb over the weight, expect to pay $95. Need water on the flight? Pay up. AirMall magazine? Nope. Reclining chairs? Laughable. The staff's affect is flat and cold. Don't bother trying to reason with them, they could care less (especially"Karen"). If I could give zero stars on this review, I wouldn't hesitate. I wouldn't wish my experience with Spirit on anyone. I'd rather forget about it all and move on with my life but people have the right to know."
Cons: "I gave Spirit a second chance after a bad first experience last year. I shouldn't have. I was charged $200 to change my flight after realizing that I booked the wrong day and was trying to get home to Kansas City for a funeral the next day. I received zero assistance. I had no choice since it was a death in the family, but I wish I would have had a different option and not flown Spirit. The flight itself was awful too - smelled bad and there was a fly flying around the entire time. Just bad."
Pros: "Flight into LAX was experienced and the pilot landed well."
Cons: "You get excited cause the ticket is cheap, then you have to pay for everything. The motto this trip was, "do I have to pay extra for that?" If you are going with a backpack and that's it, this might be the ticket for you. But if you were like me, and needed to take more than a toothbrush for three days, you have you pay for luggage, then pay for water, and boarding passes, and CARRY ON BAGS. The list goes on and on. Spirit doesn't care about you, just your money. I will shell out the extra bucks to get at least a water and a seat that reclines. I will be warning everyone I know about how terrible Spirit was, and I personally will never fly this airline again."
Pros: "They didn't let me board!!"
Cons: "I arrived at airport 50 mins in advance. Ticket machine didn't work. Waited in long line to see wtf was up. Then they me I'm too late! Still 30 mins before flight board"
Cons: "There were 5 of us who were trying to print our boarding passes. We were close to the 45 minute cutoff but there was still a man there who could've helped us but he insisted that there was nothing he could do! We walked around the freaking airport and no one could help us. We called the 800 number, no help. They even wanted us to buy a WHOLE NEW TICKET, with NO discount! Never again will I fly Spirit. Found a cheaper, nicer flight with someone else AND they didn't charge for everything like Spirit does! Ugh. Worst experience flying EVER!"
Pros: "Flight took off on time and arrived sooner than scheduled. The price was rock bottom. Staff was courteous. Spirit is budget focused and does everything to make flying simple and low cost."
Cons: "No usb outlets to charge your phone. They scare you into thinking that if you have carry on luggage they will charge you an extra $55 each way on their check in system. I took mine and wasn't charged. Upon entering the cabin, it was warm. The air conditioning was intentionally turned off till take off to save money-not a big deal for me but could bother others. At end of flight, we have to shut the windows closed for the next shift to keep it cool-strange. If you are over 6ft tall or are wide bodied don't fly coach on Spirit. Seats are thin plastic and cushions are not forgiving or adjustable. If you are a college student or young family, this airline is your best bet to stay on budget if you have high tolerance. If you are more business/lifestyle/social vacation traveller, try paying an extra $60-$90 more and the travel part will become part of what makes you smile instead of what you try to tolerate."
Pros: "I literally hated everything from boarding to picking up my baggage"
Cons: "The most uncomfortable seats, nothing on the plane is free (soft drinks, snacks, everything costed money). We waited 35 minutes for our bags to be put on the belt.. The plane was old and decrepit, no tvs or any sort of entertainment. Our flight on the way home was cancelled thank god I bought flight insurance because spirit airlines is BS. I'm surprised they're still in business. Oh and I had to pay for my effing seats AND my baggage, including checked AND carry on bags. I'm never giving this airline my business anymore and I suggest all of you do the same!!!!"
Pros: "Only the initial "sucker price" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!!"
Cons: "They use an initial "SUCKER PRICE" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!! $50 extra for each piece of luggage ... EACH WAY1 If you don't pay at the check in counter they charge $100 for each piece of luggage - each way and that includes ANY BACKPACK WITH WHEELS! $25 FOR EACH FAMILY MEMBER TO SIT TOGETHER!!!! NO COMPLIMENTARY FOOD OR DRINK. 2 sodas are $5! (can't buy just one) NO none zero entertainment, not even a radio channel."
Pros: "Friendly crew"
Cons: "Spirit will charge you extra for almost anything imaginable. There is no free carry on luggage except a small personal item. No free printing of boarding passes at the airport. Prepare to be nickel and dimed for anything extra. Spirit fares are ok but other airlines can offer fares just as cheap or even cheaper if you are flexible with the date and time. None of the Spirit planes I've ever been on have charging outlets or entertainment screens which are becoming standard comforts on most other airlines. Not to mention, Spirit gave me hassle for using an e-boarding pass. Really, Spirit? All other major airlines accept electronic boarding passes via mobile phone. Requiring printed boarding passes is so outdated. I would choose any other airline than Spirit if at all possible."
Cons: "Flight cancelled an hour and a half before departure. Lying crew members said it was weather related to avoid having to place travellers on other carriers. Nasty, no help, said they could get us to our destination 2 days later. We rented a car a drove 12 hours instead, arriving home at 3:30am. My sons friend, who was flying with us to attend camp for 4 days, is now not here. They ruined the experience for both of them. Agent said there was a full ground stoppage at LaGuardia. Bulls--t. The Delta flight scheduled for the exact same time on the exact same route, took off and landed no problem. NEVER fly Spirit!!!"
Cons: "The flight attendant "joked" with us that we were heading to New York instead of LA... Supposed to be funny but seriously rude and frightening; I almost had a panic attack. I am also severely disgusted by the airlines that include a dozen hidden fees but don't inform you of them when you are booking your ticket. It was due to a fluke that I discovered carry ons were not free, which led me to search further and find that printing boarding passes is not free, nor are beverages, nor.. anything else. While I understand Spirit's desire to make flights cheaper, you should just TELL PEOPLE THAT when they buy the ticket, I shouldn't have to discover it after the fact. I probably still would have bought your ticket and been much happier about it."
Pros: "There is nothing which I can like about spirit airline"
Cons: "Spirit hidden charges and they will tell you to pay for even small hand bags at double price."
Cons: "Price gouged every step of the way, spirit airlines should not even be permitted to operate. Expect to pay $50 or more if you should be so brazen to want to bring luggage. Checked bags wouldn't be an unusual charge but even a carry on bag has a price tag. For the ridiculously high price for a one way ticket, not even so much as a complimentary cup of water was offered. No in flight entertainment, not even a flight magazine or skymall. The horribly uncomfortable seats were too narrow, and 11 inches apart from the rows ahead. I'm a short person and even I had my knees against the seat in front of me. On top of that they don't even recline. A passenger behind me was listening to headphones so loud that it was clearly audible to three rows in any direction. At one point an attendant asked him to turn it down, but within an hour he had them back up for the rest of the trip, with an "I tried" shrug from the attendant. Before landing another attempt at pandering for money was made in the form of signing up for frequent flyer miles, by purchasing spirit membership. I will never fly spirit again and would strongly urge anyone to shop around before considering spirit as their airline."
Cons: "1.- the charged me for my small carry on 2.- terrible seating,,.. so uncomfortable 3.- unprofessional staff 4.- no complimentary service at all.. fly attendants are there for nothing you have to pay for even a glass of water 5,- check in line are for ever.. if you want to check in online is so complicated (i always check online with other airlines and are so easy and fast) 6.- i arrived to the airport 40 min before my fly and the did not want me to aboard my fly stating that it was late for 5 min bc i needed to be to the airport 45 min before the fly.... that was just the excuse to charge me 200 more .. at the end i spend 360 for a trip that initially though would cost me 150 from NYC to Florida.. that a ripped off.. I WOULD NEVER EVER FLY WITH SPIRIT AGAIN and i would never recommended to any of my colleagues or friends. i was expecting something different since it was my first time flying with spirit"
Cons: "Flight was late, baggage was late"
Cons: "Did not like the fact that i was on time to my flight but my flight didnt not leave for an hour after it was schedualed due to a "computer" problem. It didnt seem like much was wrong since all the mechanics were just sitting around talking to the flight attendants. Also the plane kept making this unusual grinding sound before we even took off as well as while we werr in the air. The flight attendants were very rude to alot of people, careless with the credit card machine dropped it very roughly on the ground and laughing about it. I am pretty sure the older one of the three was drunk because she reaked of alcohol , I didnt not catch her name but she was the ruddest of them even to an elderly man and a small child. Then Liz was also very rude to customers as well as having an attitude that was as if she didnt carr about her job. The man Gustavo was not to bad he just spoke over the intercom as if he was new. My mother who was traveling with me asked for a seat belt extender twice and the third time was finaly given one and laughed at by the staff and the during the flight she discoverd a roach in the pouch in front of her. Also back to a referance to the bad staff a woman sat next to us asked for a pain killer or some sort and was told " i cant give it to you before we take off, and if i could we dont have anything other than our own"-liz then twords the end the poor girl was sweating drasticaly and holding her stomach and the older attendent whose name i did not get came up and said " WHATS WRONG WITH YOU?" and laughed. Over all i was NOT haooy woth this flight i do understand the fact that i GET WHAT I PAY FOR BUT THAT WAS JUST RIDICULOUS."
Pros: "Staff at Spirit Airlines at OAK airport were really nice and helpful. Flight was cheap and safely flown - a huge plus for me, but plane not cleaned well and baggage fees were higher than the price of the flight itself so I am very lucky I brought a recognized carry-on bag."
Cons: "For my outgoing flight, my front pocket magazine holder in front was pretty covered in some stain that I couldn't recognize but was sticky to the touch. I knew they hadn't really cleaned the plane. I didn't really open that magazine holder because it was covered by this large stain. My return flight was changed several times due to mechanical issues but I appreciate that Kayak sent updates via email. It was 70% likely not to fly but ended up flying maybe 3 hrs later (good that they made sure to be safe than sorry) but I just couldn't wait to find out overnight that it would be cancelled at the airport, so I had to reschedule my flight for the next day and find housing and transportation again. I overheard other passengers complained out loud even on the initial flight to OAK airport that they would not travel with Spirit again, but I had more issues with my return flight than my outbound flight. All in all, I think you get what you pay for but this was probably not the best experience."
Pros: "Terrible customer service."
Cons: "Spirit overbooked our flight, so since my boyfriend and I were the last to check in...(Checked in when got to the airport, in plenty of time before our flight) They informed us that if no one volunteered to take a later flight, we would be unable to board. This was extremely upsetting considering our tickets were purchased months in advance and we had a rental car set up for when we landed, as well as many plans we had to cancel due to being put on a later flight on behalf of the mistake and overbooking of Spirit airlines. It didn't help that the employees helping the situation seemed to have no idea what they were doing and couldn't figure out what to do with us. AWFUL experience."
Cons: "flight took off 2 hrs later"
Cons: "Arrived before flight time, but the door has been closed long ago. I suppose to fly on Wednesday but the next available flight is Friday. I had to work around. I tried to make a stand by and take others position but was told have to get tickets first. When I scan my passport, was told have to enter confirmation code, which was not included in email. After struggling for long, I got the code but when entering on machine, was told I could not get tickets because it was too early. After I get back to the queue, the poorest service came. A group of children were taking the whole queue taking a lot of time. The agent did not even reply to me. Everything in this company sucks!"