Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "Small plane, feels cramped"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "The flight was on time!"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Pros: "Flight left on time and landed on time"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Cons: "Lost baggage. No one told us anything till after an hour"
Pros: "Amenities, service, and punctuation of flight"
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Pros: "Love the hospitality and the staffs kindness"
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "Customer service was great"
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "No meal service in first class."
Pros: "The boarding process was smooth, friendly staff."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Friendly crew, on time"
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Cons: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Cons: "For some reason , we we did not have seat until the day we left, they ended up placing us in the back. Not that I mind sitting in the back, it was just a scary thought that we didn't have assigned seat when I bought the tickets- I remember picking my seat"
Pros: "see first message"
Cons: "see first message"
Cons: "Late and then mechanical issues."
Pros: "Crew was great seats like always aren’t comfy"
Cons: "Better seats"
Pros: "Crew was great"
Cons: "Seat was uncomfortable. Flight was much too crowded"
Pros: "Nothing really"
Cons: "WiFi on both ways was not working"
Pros: "Room pretty good!"
Cons: "More walking room!!long flight!"
Pros: "Kind crew, smooth flight"
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Pros: "The leg room"
Cons: "No toilet paper or Kleenex on the 2nd flight with American"
Pros: "My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead."
Cons: "Kayak is a nightmare to buy your flight through."
Pros: "The TV's on the back of the seats were nice."
Cons: "The threatening tone of the counter associates about last minute checking of your bags because they don't have enough space in the overhead cabins. Why offer everyone that option if they will force groups 7-9 to check them?"
Cons: "No food served on a 5+ hour flight...you had to pay extra for it and it didn't look like it was worth it. You also had to pay to choose your seat to be with other members of your group....this is all after paying for the flight itself! For the trip to Ireland from LA, for a group of 6, it was another $1000+! Just another way to get a few more bucks because they can! :("
Pros: "Great flight"
Cons: "everyone was friendly"
Cons: "Seating is bad, one pays for the tickets then he has to pay for the seat seperraitly only the middle seat comes with the tickets."
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Pros: "Efficient boarding, comfortable and decent amount of leg room, good in-flight entertainment options and regular refreshments."
Cons: "We departed later than we were due to (possibly not American Airlines' fault) I wouldn't rate the food particularly highly but for plane food it is what you would expect!"
Pros: "Flight arrived safely"
Cons: "Everything else"
Pros: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Cons: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Cons: "The drink was terrible, hot tea"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Pros: "Perfect quiet comfy flight"
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Cons: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Cons: "More than 3 hours late and missed a press conference with a US Senator"
Pros: "The flight was good crew members was nice and professional."
Pros: "We did eventually reach our destination safe and sound"
Cons: "In flight service on AA was very disappointing. This was a cross-country flight of 5 hours at the dinner hour. The plane was full [ as usual these days ] seat space was tight [ as usual these days ], but cabin service was practically invisible. The two stewards made one pass with the beverage cart, and that was it for the duration!! On a five hour flight!! When I went back for a beverage, the stewards were chatting at the rear compartment. This was the poorest American Airlines service that I have experienced in fifty years. I will avoid them in the future. Don"
Pros: "Flew a 787, so pretty new aircraft. That meant good seat-back entertainment system. Got to watch 2 complete movies - one before we got off the ground. Keep reading..."
Cons: "The flight boarded just fine. Then, about the time we should have been pushing back from the gate, a flight attendant comes on the PA asking for a licensed doctor. Several minutes later, they announce that there's a medical emergency and EMTs are on the way. Said EMT comes down the aisle with a wheelchair. I assume they took that passenger off the back, because they didn't come back by me. We finally leave the gate only to find that the weather we were supposed to get out ahead of had now rolled in, and we're stuck on the taxiway for an hour and a half. Once we finally got airborne, things went well. When we arrived at LAX, we parked in a remote area and had to bus to the terminal. So, while none of this was really anything American could have prevented, it made the flight more of an ordeal."
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Pros: "Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate."
Cons: "They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment."
Cons: "Flight attendants"
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "Arrived early. Smooth flight."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "Staff was wonderful."
Cons: "They canceled my ticket for no reason"
Pros: "Entertainment system"
Cons: "Food was awful"
Pros: "The entire plane crew to the ground crew did their best with a situation that was out of their control. The luggage door would not close, so we had an apps 4 hour delay"
Cons: "All good."
Pros: "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
Cons: "I can't think of anything."
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Cons: "First of all, we got on plane on time but had to wait 1h and 15 min to take off!!!ok that's the airport!!!They didn't even welcome us in plane.No food at all!Coke in plastic cup?Just this?No smile, not a blanket even air condition so strong!!!The manager of American Airlines should try to fly with Greek companies!And I don't mean with Olympic airways in Onassis time(with Coco Chanel suits the hall crew) but I mean now, in poor Greece's Aegean air which again and again wins the price of best airliner in Europe..Service, crew, foooood!!!Polite people..Blankets!!! I feel sorry for American Airlines..Ok we landed safe..Thank God, that's something..."
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "Service for people not able to sleep on the long haul"
Pros: "Crew was good"
Cons: "No tv in seats"
Pros: "Price, plane interior lighting, comfy seats, large entertainment options"
Cons: "Main course- Spinach manicotti."
Pros: "Very professional"
Pros: "Everything was quick, organized, and on time. The flight attendant was the best, made sure I had snacks and drinks."
Cons: "My only real issue was that, upon checking in online, I was informed that my boarding pass would be emailed to me. I don't believe it ever was. I checked all of my various email folders, including spam, and saw nothing."
Pros: "A pleasant surprise when overbooked flight was announced was that I could give up seat on Chicago to LA flight and get a direct flight Chicago to San Francisco and still make my connection to Santa Rosa. A very nice perk. Everything comfortable on flight."
Cons: "Can’t think of anything. Comfortable flight. Good flight attendents."
Pros: "Boarding was organized and prompt. Crew was fantastic."
Cons: "Flight was to short."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Pros: "Flight was on time, clean, comfy."
Cons: "Media wasn't working on the seat screens."
Pros: "Seats were comfortable."
Cons: "No free food or entertainment service."
Pros: "The staff are really nice, they try to help to their best abilities."
Cons: "The only thing was that there were many loud children, there's no helping that."
Pros: "Great captain and crew."
Cons: "I prefer the entertainment on your own device."
Pros: "I booked a basic economy seat & ended up on a small plane, that was fully booked. It had 2 seats on either side of the aisle but it was surprisingly comfortable."
Cons: "The flight was short so thankfully I didn't have to pay for entertainment. It's a loser move to make the customers pay for everything; luggage, food & entertainment on my international flights, I always go for the companies that try to make the passengers comfortable and I'm going to think the same way on my local flights in the future"
Pros: "leaving on time"
Cons: "Before taking off, one of the flight attendants unplugged my power charger and threw it on the floor. The same flight attendant asked if I wanted anything to drink. After stating water please, she never came back with any drink at all. Mind you, I paid for 1st class. I guess that's how United treats their 1st class passengers. Never again"
Pros: "Upgraded to extra comfort seating."
Cons: "Flight was 2 hours delayed."
Cons: "The was delayed three times without explanation."
Cons: "Worst trip ever! United overbooked the flight, and then I got delayed in LAX and had to cancel my trip all together! No planes in to Duluth or MSP until Monday. Had to fly home to Monterey!! Totally pissed customer right now"
Pros: "Smooth flight and on time great customer service"
Pros: "Crew was lovely."
Cons: "Seats BARELY reclined, and leg room was minimal. The whole flight was very uncomfortable even for someone who's only 5'3" who flys regularly. Also, no in flight entertainment for a long flight. Total fail."
Pros: "I actually got bumped from this flight to one that went directly to my final destination of San Fransisco. What a great experience!"
Cons: "The seats were terribly uncomfortable (including her flight to Chicago). The cushion made me slide down the seat and could not get comfortable."
Pros: "Great entertainment options. Thank you"
Cons: "O'Hare airport. Bad signage to economy parking."
Cons: "My flight from Grand Rapids MI to Denver CO was fine. When I arived in Denver i found out my flight was 3 hours lat because the plane had not left yet, i will never fly united again"
Pros: "Had a great night sleep despite it being delayed 3 hours."
Cons: "Flight got into LA and 2:00am but overall the service was good"
Pros: "terrific cabin crew"
Cons: "antiquated and limited music selection"
Cons: "One member of the crew was rude, advise if you dislike your job quit and find another!"
Cons: "TINY seats! I'm 5'11 and I had a hard time being comfortable and I find it incredibly unfair to have to now pay more for the exit row??? The person in front kicks back their seat and suddenly the TV screen on the back of the seat is in my lap"
Pros: "Airline attendants were friendly and attentive."
Cons: "I sat in a window seat, yet had no window. I travelled with two other people, and none of us were able to sit together. The seats were more cramped than any other plane I had been on. The light above me was not even strong enough to illuminate the words of the book I was reading, so thankfully there was still some sunshine. There was also no in air entertainment, which I feel like is usually a standard on most planes nowadays."
Pros: "Crew were very professional"
Cons: "The wait to get to the gate was hard. After a 3 hour flight we had no gate as another plane took our assigned gate then another gate had a broken gangway so we had to use "air stairs" to depart"
Pros: "Got there on time, grabbed a seat from the counter, walked on the plane, sat down and 44 mins later I was in LA. Quick and easy"
Pros: "The flight was delayed, but once I got on I had a great flight!"
Pros: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Cons: "Delayed flight to Denver and our seats were not together."
Cons: "It would have been helpful if hanging a garment bag were available, which was the case on my return flights to DC on American Airlines."
Pros: "Excellent attention to detail"
Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Pros: "The price Phoenix to LA and back for around $77"
Cons: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"
Pros: "I liked: The rambunctious kid behind me in the security line who was the Asian version of Chris Farley playing Rudolph Giuliani's kid on Saturday Night Live."
Cons: "I disliked: The fact that the flight departed at 6:00 am. It's my own fault for choosing such an ungodly hour."
Pros: "Timely flight at all stages of embarkation and debarkation plus the small fee for the tapas box was well worth my payment!"
Cons: "There should be some free tv"
Cons: "We were told multiple times it "wouldn't be much longer" until we got going...2 hours later we were still at the gate. The only thing done to make this time easier was to give all passengers free TV for the duration of the flight. Wow, thanks. I was lucky my layover was 2.5 hours so I just made my connection. Most other connecting passengers were not so lucky. Pay the extra money to take a better airline."
Pros: "Everything about the flight! I loved it! Short yet great"
Pros: "It was my first time flying United Airlines and I was satisfied with the service. I would definitely recommend this airline. Everyone was very courteous and available to answer questions."
Pros: "Free wifi on board"
The airline changed the departure time in just a couple hours before the flight, causing confusion and resulting me to lose the flight. They gave me a new one but to days after the original flight.
Pros: "the funny jokes by the flight attendant"
Cons: "there was a fee for EVERYTHING!"
Pros: "Staff was very friendly and welcoming."
Cons: "Seats too cramped."
Pros: "The flight itself (once the plane arrived) went well. The seats were comfortable, the crew was professional and polite. No issues during the flight."
Cons: "I had signed up for email notifications with Spirit but I didn’t receive any notifications until AFTER landing."
Pros: "If you’re traveling light and you understand their fees, it’s easily the cheapest flight you can get. Maybe not the best airline for all your travel needs, but awesome for a quick weekend."
Cons: "Was not allowed to board my flight, had no checked bags only carryon, online check-in not working nor was check in kiosk, arrived 40min before flight but was forced to buy a new ticket. Did I miss my flight, no did the airline rep delay me and make me take the next flight out, yes. Did I pay for it, yes. Miserable experience."
Pros: "Can only rate on everything but Entertainment & Food, since there was neither of those. Other than those it was 5 Stars all around."
Cons: "No complaints available."
Pros: "Left gate early and arrived early. Excellent"
Cons: "I wish I could have enjoyed my flight with my family. Leaving for a wake, and now I’m stuck behind . Attempted to fix or get another flight , and customer service through spirit air and kayak was poor."
Pros: "Price Crew"
Cons: "Seats dont recline Not even a bottle of water provided"
Pros: "First flight in six years. Had a great time."
Pros: "Nothing. Dirty and bad service, too expensive. Awful."
Cons: "Everything. See above."
Cons: "I thought I had checked in to the flight earlier in the day. When I arrived at the check in counter to see if another flight was available, the only other option would have gotten me there after 2 stopovers. I was headed to a wedding and had to make the rehearsal dinner. The woman at the Kayak counter suggested that I try to get a new flight with a different airline. I did, and transferred airports. The next day, I received a note that my entire itinerary was cancelled because i had missed one leg of my trip. After spending 30 minutes on the phone with the help desk (who were very nice, but wouldn't budge) i was unable to get anywhere. Then, I had to buy another one way flight home to make it to work the next day. I will never fly Spirit again."
Pros: "Leg space in plane."
Cons: "Unknown fees for everything."
Cons: "This portion of the flight was uncomfortable as the seats did not recline. There was no offer of even water for the duration of the flight. I understand it is an inexpensive option for flights but I think this is a bit extreme."
Cons: "They cancelled my flight 24 hours before, and I had to buy a last minute ticket on another airline."
Cons: "Seats were not clean from previous flight; crumbs and wrappers present"
Cons: "Pilot were on strike and put everyone on a Saturday out. Meaning, no flights available till Monday and no help due to their issues. Paying last minute hotel in Vegas on a Saturday is hell, especially at 9pm. I had the last flight. My siblings warned me of how Spirit is the worst airline...and I have to agree. Worst airline!"
Cons: "flight was canceled when we were already on the way to airport"
Pros: "Flight was reasonably priced even for last minute. A $50 voucher was offered to offset the delayed layover."
Cons: "2 hour layover in Detroit turned into a 6 hour layover due to sick crew."
Pros: "The plane i flew on was new and clean. The staff was friendly and attentive. Didn't think it was a big deal that they don't provide a free 3 dollar snack and drink."
Pros: "1. Cheap tickets. The catch? You have to pay for carry-ons. Depending when you pay for it, you can end paying for carry-on more than the cost of the ticket. 2. Do you have TSA pre? Doesn't matter because they do not partner with TSA pre so you will end in the slow checkpoint. 3. You couldn't print your boarding pass? Bad news, they do not support Apple wallet or electronic boarding pass. 4. You want to check your luggage or print your ticket at the counter? They are only available for 4 blocks of ~ two hours during the day (SEA). 5. Can't choose your seat unless you pay extra. I prefer to pay twice rather than fly on Spirit again."
Pros: "I managed restaurants for years, so I want to start off by saying I'm VERY forgiving when it comes to mistakes. 4 out of the 5 flights I've mistakenly subjected myself to with Spirit have been absolutely atrocious in every way imaginable. This one was so horrible I can't even type the story in fear I'll start to relive it. Trust me and please let my pain and suffering be reconciled through saving you the pain of walking in the shoes of a Spirit Airlines customer. If ever considering a flight with Spirit...just say no. If for some crazy reason they draw you in with a price, schedule, airport location, or any other reason or combination of reasons...I promise you, it isn't worth it. Even if the flight is free, you'll feel cheated and short changed in the end after you overcome the shear disbelief that any company could survive operating the way they do. And if you're still considering Spirit at this point, I wish you luck...you'll need plenty of it. They're mediocre 20^ of the time. If you're flight is like the greater 80% of my experiences, Lord help you."
Cons: "Everything but the color yellow in their logo. And PS, any of these good reviews have got to be friends and family. Spirit Airlines couldn't hit a 10 on their best day. Virgin can hit a 10, but Spirit...their top end can't be higher than a 4"
Pros: "This flight was easy and cheap. I went online beforehand and added a back plus printed out my boarding pass - so no extra charges. Simple!"
Cons: "1.Seated next to a very large man that should have bought 2 seats. I was only able to occupy 3/4 of my space. It was a very uncomfortable flight with having part of a strangers body touching and crowding me. There were no other seats available to move to. 2. When I asked for a glass of water, they do not give you, but you have to pay. 3. ALL other airlines allow a purse and a small carry-on. They charge $55.00 dollars. 4. They charge double for check in bag. $50.00, most others charge $25.00 I will not fly with Spirit again and heard other complaints from other passengers. This will be a short-lived airline."
Cons: "I had to connect in Las Vegas from Denver on a delayed flight, the connection as well was delayed. My self and traveling partner grabbed a sandwich returned to departing gate and plane was boarded and taxing away. They left early to make up for delay but we were not warned nor did they attempt to intercom us. We were 100 yards away. We had to take a flight 24 hours later and cost me $400 in hotel and a day's work. Very disappointed"
Pros: "Good Equipment, Airbus 319. Prompt take off and on time landing, both directions. Good fares, but a little tricky on the baggage. Assigned seating... even though we went with assigned seating, we still got to sit together, both directions! All issues considered, I would fly Spirit again, and I will encourage others to do so as well! Patrick"
Cons: "Had an issue paying extra for the baggage. Even though my credit is excellent, my card was rejected, so I had to call a rep from Spirit to make arrangements on the same card. This took an hour and a half on the computer... who knows why? Once I spoke w/ the rep, it was wrapped up in 10 minutes. Patrick"
Pros: "Nothing. The crew is rude and the gate staff in Chicago are some of the meanest, most unbelievably careless people I have met in my 20 years of constant travel"
Cons: "I don't like when planes leave before they are scheduled to leave with my luggage. We were standing at the gate 15 minutes before the departure time but they had already given our seats away"
Cons: "Staff was scolding people for minor errors on their part, which was unnecessary. Overall the flight was unpleasant because the staff kept waking people up around me, which in turn woke me up several times."
Cons: "The fact that they charge so much for bags and that I didn't know that they also charged for carry on bags. The staff was miserable, the seats didn't recline. Overall it was the worst airlines that I have ever been on and I never want to fly them again."
Pros: "Just the crew was polite"
Cons: "Our flight was cancelled so we got rescheduled to early morning, not good with 2yr child"
Cons: "First of all Kayak and everyone else oversold the flight. So even though I bought the ticket last week and showed up over an hour early when I got on the flight there were no seats, the seat they said they gave to me 19A was filled with another passenger with a ticket saying 19A so they also did not know what they were doing. The crew told me to sit anywhere, but three of us ended up having to get off the plane. I ended up being stuck in Los Angeles and missing a million $ meeting. No appology, no credit for future flights was made or even attempted by the crew. I'm considering a lawsuit to be honest unless some very quick and good service is provided. The crew was rude and stressed and all about leaving on time. HORRIBLE."
Cons: "The flight was decent however there should be snacks and beverages accommodate it. To say that it is not included because we get a cheaper flight is not so for many other airlines."
Pros: "I liked the fact that because of a death in my family and plans having to abruptly change, I was assisted greatly by the Seattle staff."
Cons: "I don't know how you get away with charging what you do for checked luggage, AND THEN for carry on's as well, but you should be ashamed of yourself. TRULY."
Cons: "They charge you for absolutely everything. They make the tickets cheap and then don't tell you that everything has a fee. The fees are more than the tickets. Never flying with them ever again. My flight was also delayed."
Pros: "The Crew was nice."
Cons: "They have cheaper Tickets than any other Airline, but they make their money through everything else. One suitcase is 38$, you have no carry-on free, carry-ons are even more expensive than a regulär suitcase. You just get one Personal item free, not more. Was on a Five hour flight to LA and got nothing. No food, not even water. For everything I had to pay. They don't have WiFi, no on board entertainment. The seats was small and uncomfortable. Oh and in teirs suitcases they just allow 18 kg, not 23 like everyone else. So I had 24 kg and they charged me 55$ for they overweight. Their Tickets might be cheap, but in the end for me it would have been better flying with another Airline."
Pros: "Nothing, i got informed the flight was cancelled 1 hour before the flight. They could not get me to take another flight at a later time. Had to pay extra for parking, hotel and food. I was jn stand by."
Pros: "The crew was nice. . If you are traveling extremely light (just a backpack or purse), Spirit is a good deal, but......"
Cons: "Travelers have to pay for water on the flight. Why not also charge a few bucks to use the bathroom while you're at it? The $55 for a carry on bag should be made more clear up front. Once you add in the a la carte costs, flying on Sprit costs the same"
Pros: "The crew members were upbeat, polite, and helpful."
Cons: "The seats are too damn small. The person in back of me was kneeing me in the back. I couldn't even lower the tray table all the way down without hitting my knees. I know that more people per flight means lower fares, but you guys have pushed it too far. This was maybe the most uncomfortable flight of my life. Beyond the shitty seats, I couldn't check in to my flight using the website. It kept rejecting my password. I tried to reset my password and I kept getting error messages. So annoying."
Pros: "Not much"
Cons: "The seating. This was the worst flying experience imaginable. I get that you're the cheapest airline and all but the little bit of money saved to have to sit in such an awe fully uncomfortable seat doesn't make it worth it. I will probably fly another airline next time just because of that"
Cons: "Your seats suck, the price to carry on a bag is outrageous. This is my least favrioute airline, yeah you have cheap prices but after its all said and done it's cheaper to book through southwest"
Pros: "Nothing not even the price of my flight"
Cons: "Customer service, airplane, etc"
Cons: "I took Spirit airlines years ago in an emergency. It was a terrible experience then. Mostly due to comfort and the condition of the airplane. It felt like we were sitting in a bare plastic container. The fare for this last trip appealed to me until I went to check in and was charged an extraordinary amount for checking a bag and for bringing a carry on on the plane. And then the charge to pick a seat? Please... the fare for this flight ended up being more than my return flight on a more premium airline where I would have gotten to select my seat and fly more comfortably. Worst policies ever. I will never be flying spirit again. That being said, I arrived to my destination safely."
Cons: "Tricked into paying extra on everything. Never would have bought that flight if I knew how cheap the airline was. And you'd think and much as a "cheap flight" it was they would still have decent comfortable seats, and carpet that wasn't being ripped up. Literally the plane was only missing the dogs and goats. Absolutely horrible. I will never fly with spirit again and I've told everyone I know never to fly spirit."
Cons: "Spirit charges for carry on luggage as well as for soft drinks during flight."
Cons: "Departed an hour late, again. Cost of luggage greater than other airlines, and cost of tickets comperable. Flight attendants much more polite on this flight. Arrived tired, seats don't recline so I found it hard to sleep."
Cons: "Rude customer service, too many errors and mistakes, 2 hour delays, never again"
Pros: "The people at the desk were friendly when they cancelled the flight."
Cons: "They cancelled the flight as we were getting ready to board. They said their first officer went over his time and had no-one in line to replace him. I would say very poor planning. I will never fly spirit again! I always heard bad things about Spirit airline, but I thought I would try it out for myself. Well.....now I can tell my story."
Cons: "I did not appreciate the time it took for the airlines to notify passengers about the delay. Staying in an airport 5+ hours, was more than ridiculous. Communication to the passengers already at the airport should have been priority. That was so upsetting and ridiculous. And no accommodations were made to rectify our situation. Do better, please. For all of the additional fees charged, there should have been a little better service, and I do mean that sincerely"