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Flight arrived early--always a pleasant surprise. AC outlet very helpful for long flight, but because of its location, it was impossible while seated to see exactly where the plug prongs went.

I spent extra for extra legroom so I could work on my laptop for the whole flight. The guy in front of me--in bulkhead, pushed his seat all the way back, and suddenly my laptop was in my abdomen. I politely asked him if he could push up just a bit, which he did until time for his nap, at which point he pushed all the way back, and stayed back for the duration of the flight. This was my 2nd AA flight on an old US Airways jet--NO free entertainment. NONE. On a cross-country flight. That's crazy.

Seat becomes a lie-flat bed - comfortable but feels a bit space-constricted. Food is also pretty good.

LA-based staff has a chip on their shoulder and generally, not a pleasure to deal with. Also, constantly slamming doors to carts. Very annoying. And they can chat for eternity.

Speedy check-in, and good leg room

I liked that it was a direct flight and that the flight attendants gave my husband some ice for his neck to cool him down.

The seats were uncomfortable for over a 5 hour flight, but I suppose we could always fly first class.

Flight attendants :)

Not thrilled with entertainment on board. Had trouble ordering wine. My screen went out twice. Low volume on TV. Charger did not work on my first flight LAX to EWR. Ran out of food on my first flight. Really expected more from this airline.

Very nice crew, comfortable seat, smooth flight. Love the style and overall design for virgin. Plane was clean :)

I don't like that you have to pay for movies, selection of free entertaining was too poor.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Give us real food instead of chips.

The staff are very friendly and they made sure the passengers are well informed they offer unlimited FREE snacks onboard. The free wifi is awesome. Hope they keep it free.

The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier.

The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier.

The seats were mostly comfortable (although extremely cramped), pillows and blankets were provided. I liked the one free thing offered; ability to follow the planes progress on my iPhone.

All of the screens on the side of the cabin I sat in did not work so even if we chose to pay the ridiculous fees for content it wasn't an option. Charging $16 for internet is gouging to the extreme. Truthfully, I would choose to pay a little more for my ticket if I knew that United did not cram people in like sardines, provided good quality free internet, provided free video content (on consoles that worked), and provided a small snack (better than a little wafer).

Went smooth and without delays

Seat was very comfortable

No food to buy

Crew was friendly. TV didn't work. Seat was changed from what I had booked. I booked an aisle, and somehow it was changed to a middle. Food and drinks were typical.

Got in early

Serious butt pain. Wish I had brought a cushion with me.

There seems to have been a mix up. Several parties were scattered throughout the plan. My husband and I were on opposite sides of the plane. Another woman was 20 rows behind her husband. There was a family with four kids, each was in a different row- though they were able to corral them with assistance. We booked several months earlier, so I'm not sure why it happened.

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

could not even feel the landing! best flight ive ever taken!

The plane was very clean, and a very smooth flight. All and all, it was a good experience. Seats were really soft, and comfy. I did not eat the food.

It was very busy, lots of people moving about and kinda noisy. I know it can't be controlled, but it was annoying.

The seats were incredibly uncomfortable as if we could feel the metal frame beneath the cushions.

Pleasant, very attentive and professional cabin attendants.

Left late to fix a TV problem that in the end wasn't fixed. Hence arrived late.

Once I finally got on a plane, there were no problems. Lots of options for good films. Friendly crew on board the flight. Made it on time.

At JFK, I was waiting at my gate for two hours and at some point during that time, the flight switched gates. I didn't hear the announcement, and since there continued to be people around me, I saw no reason for concern until it got close to departure time and I still hadn't been prompted to begin boarding. I was trying to be patient and not bother anyone, and that was where I went wrong. I should have been more vigilant because they certainly don't go out of their way to help you at American Airlines. When I finally asked the woman at the desk when we were boarding for LA, she told me the gate had moved and was about to close, so I ran to the other gate right as they were closing the doors. The plane was still there, but they wouldn't let me through the gate. I remained calm and explained that I had a ticket for this flight. I didn't feel even the slightest bit of empathy coming from them. They put me on a long list of standby passengers, and I had to wait for several more hours until I finally got on a flight. During that time, the crew at the desks were so unfriendly and dismissive, I decided I did not want to support American Airlines again. This was the first time I had a major problem with an airline company. I tend to be a stress-free traveler, but this was a pretty awful experience overall.

The flight was on time.

Making a connection in JFK was stressful. I am glad my layover was 3 hours; otherwise, I would have missed my flight. Many people on my flight missed their connection. It was disorganized. We received contradicting information as to whether or not we reclaim our baggage and recheck it in. The representatives were not friendly. They seemed stressed and with little patience. We had to purchase our own meal. Why?

Tried to reschedule flight took 2 days

No complimentary snakes No inflight entertainment

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

The progressive approach to the in-flight experience, be it ordering food on RED or the variety of entertainment choices. The quality of the plane and the secure feeling of the flight.

The internet was spotty. The television reception was in and out.

Fast boarding, great on-board service, good on-board entertainment.

The booking had the flight time to be around 6 hours and 20 minutes. In reality, it was 5 hours 18 minutes, meaning my plans for getting home ended up including an hour wait at the airport. Just not sure how the booking was a whole hour off-schedule.

Safe operation of new aircrafts.

Boarding a bit chaotic

Nothing

The flight was 3 hours delayed. First the exit row was broken. After boarding us on the plane, the PA system didn't work so we sat on the plane for another hour. Once the PA system was fixed, there was no ground crew so we had to wait another hour.