Flight was canceled, and no effort was made to help with rebooking, no hotel vouchers, no car transportation and minimal food voucher and most places for food were closed by the time the voucher was given. Waited for 3 hours for bags. Simply the worst travel experience I have ever had
At first, we were on the runway for about an hour, literally. The Captain did explain that the Control Tower just had a change shift (sounds like an unrealistic excuse) and then that we had to change a runway. A regular economy seat is made for 12 yo twiggy. I understand Delta wants to push for an upgrade, but after sitting in a Comfort seat and in First class. I would say First class is not worthy of my money. The landing was delayed because of the weather in NYC, I don't hold that against Delta, of course. The Captain did alert us to that upon takeoff in Vegas and again as we reached NY.
Not a "Delta" issue, but a JFK issue: We booked a connecting flight with 3 1/2 hours between to clearn immigration and customs. Our inbound flight (BCN to JFK) was on the taxiway 45 minutes which ate into our layover time. Immigtration was insanely quick with the CBP MPC app; however, clearing TSA (again, after we were ALREADY cleared in Spain on the inbound international flight) took over 95 minutes. This left us with 10 minutes before boarding the connecting flight (JFK to SAN) to walk to the far end of Terminal 4 and try to find food. We didn't find any food that could promise to serve us in under 10 minutes so we boarded the Delta flight after coming off a plance and an 8-hour flight knowing that we wouldn't be served any food on the next 5 1/2 hour flight. I feel like Delta needs to put pressure on the JFK TSA to open more screening stations (by our count, we saw only 5 scanners open and a line of - as we said - over 90 minutes. The insult is that we WERE ALREADY SCREENED through TSA, but as you come off one flight into the USA, you have to go through the whole process again. It seems like if you have a connecting flight, there should be a way to pass through immigration and customs without needing to return through TSA.
Overall, aside from the baggage issue, it was as good as one expects.
My flight was 6 pm 6/6. Every hour they delayed it again - air condition issues then no pilot then the crew had worked too many hours and cancelled the flight at 11 pm. Sent customers to NJ a 45 minutes uber ride to a hotel. Had to be back by 5 am for a 7 am flight and again no pilot etc with another three hours of delays.
The entertainment and wifi mostly didn't work on this flight.
Terrible entertainment system - kept freezing and audio kept cutting out. Snacks were mediocre at best for a 5 hour flight.
I am still upset that my bag was lost on a recent trip to Rome ; we were inconvenienced and out €150 Euros ; delta has refused to reimburse us
I am very bothered by the events today. I can't believe the flight attendants allowed someone to take my seat and made me move. It was embarrassing. I was in the right. The lady just didn't want move. I can't believe delta would allow this to stand and disrespect my rights as a passenger. The lady complained about her leg and that she couldn't move. Firstly somehow she was able to make it to row 24. Not sure how much her leg could have hurt. Secondly, I'm in plenty of pain myself. I just finished chemotherapy a several weeks ago. My body is constantly sore. Yet deltas flight attendants didn't appropriately protect my rights. In the end they found me a seat on the plane but I want to understand how delta can operate this way. They in essence allowed a bully to get their way.
Our bag was lost so that made unnecessary chaos On our trip
I can’t even the whole trip was a catastrophe
Poor. Seats uncomfortable. No leg room. Hot and humid the whole trip. Food and staffs were ok.
I purchased a one way business class ticket from Geneva to Miami but the check in agent said I had an economy ticket and later upgraded to business class. This was not the case, I had a single business class transaction. I was forced to pay for my second checked bag. I am unsure of why this happened. But I won’t use Kayak again for business class tickets.
The seats were so close together, when the man in front of me put his seat back, the screen in front of me was 9 inches from my face. There is no way to lean forward if I needed to pick something up. It was pretty uncomfortable for a ten hour flight. I was very surprised.
The food was good. Most the staff was pleasant. The flight would be drastically improved with WiFi on a long international flight.
The whole experience was positive. Crew very friendly and helpful. Very greedy with pre-seat allocation. Web site too complicated
Absolutely amazing! Best airline i have flown with, huge difference to United!
When I needed to get my bag off of the plane so that I could take a train because the connection was 4 hours later, they took 2 hours to take my bag off making me take the train and miss my flight simultaneously. The seat size on the plane is too small for an average aged woman let alone a middle-aged man. It's unacceptable and I will not fly Boeing again.
The cushion of the seats are old and very thin. The food can be more tasty or come with salt packages
The biggest let down was with booking experience through Kayak. I booked a flight with checked bags on Kayak. Right away I got a message from travel agency that the flight is not confirmed and to call them. I called them and they said the flight I have booked is no longer available with the price I have booked it for and I can book it with about $100 more. I already had other options I could book with cheaper price so I asked them to cancel my booking. Then they said I can have the ticket with the same price but a date change which was not working for me as I had to be there for a seminar. So again I said no then they said they will cover the charges and confirm my flight. When comes time for check-in I see I have no checked bag option which means the travel agency deceived me saying I can have my booking as I had booked it. And at that point I ended up paying $155 for my checked bag going back and forth. I am extremely angry and unhappy with this experience
The food should improve! And The flight should leave on time and not make the traveler wait.
We love united ! We would like to acknowledge Aimee in the lounge near gate 130
Survey sent before we actually left. Delay after delay. Now a crew problem.
I love flying with United. Unfortunately, I flew on an older plane with minimal upgraded technology (no Bluetooth functionality or handy charging ports). Otherwise, the flight was great and even arrived early.
They changed my seats after I checked in and I was stressed from the time I saw that information until just before boarding, when the gate attendant fixed it, but it shouldn't have happened. And if it couldn't be prevented, then the people on the phone I spoke with should have done something to help, which they did not, nor did they offer me compensation, just meaningless apologies.
The flight was operated by Lufthansa. You can't expect much from them anymore. They have a talent in getting something wrong.
Terrible. Out flight was delayed for 21 (twenty one) hours. United is a joke.
Smooth flight, especially take off and landing, and great crew on board. Really loved the stroopwaffles!
Deplaning was delayed because of Jetbridge equipment issues in MKE, causing an issue on an otherwise great flight.
Not really their fault, but a 4.5 hour delay is pretty brutal
Our flight was delayed for over an hour due to weather, and it had already been a long travel day. However, the crew was calm and compassionate, listening to every complaint with genuine concern. They got us home safely without incident, in spite of all of the obstacles. I’m grateful.
Hate their old flights, boatding, food and services. Very poor quality
Insulting. Lufthansa flight from Munich to EWR had us getting our luggage when we were told in Florence that it would follow us to Indianapolis. It did not. Then very slow security in EWR caused me and three other passengers from Lufthansa flight from Munich to miss the boarding closure. Behind me were two elderly grandparents and their ten year old grandson. We were all refused entry on a plane to Indy that was still at the gate. The doors had not even closed inside the terminal yet. No apologies or compensation offered. Not even a meal voucher let alone a free hotel stay for our inconvenience. I m not sure what the other three passengers behind me did ( they were elderly with a grandson, recall), but I stated 12 hours overnight in a chilly EWR airport until next flight to Indy at 850 next morning.
The food could be better, more snacks. And have some plugs to chargue the phone.
The pasta in the evening meal was tasteless. Otherwise, the flight was okay.
Everything was really great just The aircraft was too old and sounded it will break during takeoff
Seating was average for a first class seat. It very modern. I expected better.
Took a long time to board. A long wait at the but taking us to the plain
Flight was a little late. The crew was courteous, food ok
Bad! Disaster!! The LH419 was cancelled after 4 hrs on board with no AC and no toilets
Flight was delayed. Though I checked in with BA live chat three times, our special meals were not provided.
My experience with British Airways is excellent, thanks for all 🫶🏻✈️
Old tired plane, Uncomfortable business class seat. Breakfast dreadful and meagre. At least flight was on time!
They’ve lost my bag and I have no way of really getting in touch with anyone and have received no updates.
The entertainment selection was ok, but overall not bad! The crew was great.
The payment system was not working so was unable to connect wifi the entire flight
Gate information deliberately delayed to only one hour B4 flight, lack of info finding gate.
The screen didn’t work and I didn’t get the seat upgrade I paid $300 for. They were no help with that,
Paid $180 for seat selection, and selection essnt honored. Have to call for a refund.
I paid for business class…. And was counting on the usual packet of toilettes to be provided. They were not because not enough were brought on the plane so they could t give to some and not all. So no tooth brush nor eye cover. Then NO coffee since there was no hot water. The lay I er too short because of delays and my luggage didn’t make the next flight!! It is now a day later and I am awaiting to hear if my bag has arrived. Very inconvenient!. I suppose I need to be glad that I spend over $4000 since I doubt those in coach or premium economy even made that next flight..Heathrow is the worst.
