Although lauded as a superior carrier, I found nothing out of the ordinary about the flight. Even in the AirBus 380, there wasn't much space in economy - especially when the seat in front was reclined. Admittedly, the toilet was more spacious than I've ever seen on an airplane, but the ill-fitting divider between the cubicles left a visible slit that was quite disconcerting. The crew were ok, but they were clearly "just doing their job." There was little enthusiasm - although given the number of the passengers, I'm not surprised they were jaded. I'd fly Emirates again, but I don't hold them above other carriers.
Boarding in New York was smooth and well organized. However, the boarding process in Dubai was less convenient. Passengers were asked to board an hour before departure, but after that we had to wait in another area that did not have enough seating capacity. To make matters worse, the flight was officially delayed by an hour, followed by an additional 45-minute delay while on the aircraft. The food was excellent and exceeded expectations. Seating comfort was decent for Economy Class, and considering the fare category, I have no major complaints. The entertainment system was outstanding. Being able to watch a FIFA match live during the flight was a completely new and enjoyable experience for me, making the journey much more engaging.
What a great trip . From check in to the upgrade we received a big shout out to Cleverson who was able to help us navigate the whole process super patient and was just one of the best customer service experiences we received in a very long time . The amazing staff on the flight who went above and beyond to make sure we were comfortable amazing food and service if you have te opportunity to upgrade it's a must and well worth it.
They changed the flight time without telling us and were unwilling to help with rebooking because we booked through orbits/kayak
It was great, a little more leg room would have been better particularly since we were in premium economy
Worst flight I ever had I payed for special seats with underpriced which I never recieved. I will like you to make sure that I am refunded my 134.00 dollars that I paid for the seats that I never received. I am looking forward for Kayak to look into this issue with underpriced because they took my money and never booked the seats for me with the airline.
I am vegan. The food was balanced, tasty and enough. I enjoyed the ride. The crew was very friendly and went out of their way to please the passengers.
On time take off and early arrival, what else can one want
Staff were friendly, and provided great service. The food was plentiful and delicious. Food could have been hotter.
I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.
The actual flight was smooth and we arrived earlier than expected which was great. The flight attendants gave unclear instructions and were rude. They seemed overwhelmed or flustered for the flight. Inflight service was delayed and unsure why.
There were weather issues in the area apparently; however, that was not obvious from what we saw outside of LaGuardia. We were delayed leaving (which I understand); however, once we were on the plane we didn't leave for a long time. It may have been two hours?? - all I know is that we sat there for a long time with no information as to why we were not taking off. Finally, after 45 minutes to an hour (maybe?), the pilot gave us an update that no planes were able to go in the our flight path direction (or something like that) due to weather. There was nothing additional added. What does this mean? Why is this? What are the options? When will you give us another update? There were no updates for maybe another 30-45 minutes. There was no explanation as to why we couldn't be rerouted to avoid the weather. We had no information at all. We just sat on the plane (for about 2 hours) with very limited information. All I would have wanted is an explanation as to what was going on. Tell me there is bad weather coming our way. Tell me they are working to reroute us around it (which is what they did). Tell me SOMETHING.
My 4pm flight did not leave until about 10pm. I did not enjoy this experience.
Had one of the worst travel experiences I've ever had. 1.5-hour delay turned into being held on the tarmac and our pilots timing out. Was supposed to take off at 4pm and didn't take off until 10:30pm.
Great people making you feel great and pointing you in the right direction always
We were delayed 2 hours because of a broken seat. Other than that it was a very nice flight.
Delta was fine though my flight was delayed 4 hours into LGA and my return into ORD involved a taxi of 1+ hour to the gate
an he late. super rude gate agent, to every person. spoke down at people.
One of the restrooms didn’t work. The ones that did never got replenished. Flight attendant just sitting there on their phone. No notification that the bathroom was broken so long lines. Apathetic crew.
Both of my flights to and from JFK experienced significant delays. Most notably, my first flight was delayed by six hours due to crew members being affected by delays on a previous flight. While I understand that disruptions can occur, Delta’s staffing and operational planning should include sufficient contingency measures to handle situations like this rather than placing the full burden of those delays on customers. Additionally, the $12 meal voucher offered as compensation was inadequate, particularly given the high cost of food and beverages at the airport. Considering the length of the delay and the substantial inconvenience caused, I believe more meaningful compensation would have been appropriate.
Check in was chaotic with only one counter for business class and first class. The luggage conveyor belt at JFK airport was broken so the flight departure was delayed which made the flight stressful as I had a tight connection. Although the captain said they could make up the delay, they didn’t do so.
I had a good time. However, I paid for the wifi and it was in and out the whole flight.
3 hour delay…. Nearly 2 hours sitting on tarmac. Do better, United. Or at least have the sense to not say “we hope you enjoyed your flight with us” upon disembarking.
Everything except the food and entertainment. It was a great experience though
Flight was delayed from 35 minute delayed aircraft arrival to 90 minute delay causing us to miss international connecting flight on SWISS resulting in 16 hour delay to reach detonation causing significant angst, monetary loss and discomfort. SWISS transfer desk and staff was like robots not willing to help at all.
Best part: It’s operated by All Nippon Airways. It’s quite literally comfortable, reliable and respected from boarding to landing each and every time. It’s perfection without extremity in lavishness — it’s how flying should always be!
Delays!!! Serious delays. I was told by a member of staff in LGA that I would miss my DEN to LAX flight connection, so I was put on a later flight. Due to delays I would have been able to have made my original flight, where I was sat in business class - seat 1A: I was put on my original flight but bumped from business - 1A to economy 33C. I want a refund for paying business class but only flying economy
The plane was delayed coming in and on the tarmac. I was coming from another flight so it made for a very long day. The stewardess kept trying to slam the overhead bins closed and I was worried that she had damaged my new luggage. They ran out of snacks and lccdsddd me a hummus box which was nice. It took them a very long time to pick up the garbage so I could not go to the washroom and had little time. To prepare for disbarment. The TV system was hard to control from the armrest and picture wasn’t clear. The crew did apologize several times for the lateness. It took the Denver airport an unusually long time to de-ice the plane.
Their app did not recognize my Aeroplan frequent flyer number and would not allow me access to my boarding card. Ground staff was readily available at the airport to print it out to me.
Excellent as always. Service was excellent and fully bilingual. Cannot complain .Will travel again. Always have and will continue. Highly recommended.
I should have been credited for my flight. A day after booking I tried to cancel and the service is horrible. I will never use your service or Norse again. I will make sure to tell everyone I know about the experience.
The seats are nice in premium economy. The service was fine. No wifi on board and the entertainment selection wasn't the greatest. It was good for a budget friendly airline.
The overpriced dinner was pasta, bread and an awfully sweet dessert…. a feast of inexpensive carbs. She was the exception, but one flight attendant was incredibly rude. Cheap ticket though.
"I felt uncomfortable. It's well known that Norway is a racist country. As soon as they detected my accent, they were very rude."
When you book economy it says you can have a carry on bag, but when you check in all of a sudden the economy becomes 4 different types and you get charged extra, that’s not fare. Also there’s no option to check in online. Wouldn’t recommend
No online check in, so you and three hundred others are queuing at JFK at 5 check in counters. The employees are well organized and keep it moving, doing the best they can with an inefficient system. No blankets or pillows on the seven hour overnight flight and they kept the lights on for 2 hours for a flight that took off at 1am. Seemingly didn’t even have beverage service, and of course you have to pay for food (expected). The worst $1200 I’ve spent.
Very friendly flight attendants. The plane was very clean and the flight attendants very responsive to any request.
I payed for luggage but there was additional luggage charge this wasn’t clear when i purchased.
Crew was excellent, very friendly and professional. Seating was very tight…I’m not a tall person and my knees were touching the seat in front of me. A little bit more legroom would be great.
Chaotic check in. It took an extra hour to haul all across large LAX airport three different times back & fourth. Had no access to duty free shop.
Flight was extremely delayed and they didn’t feed us for a 4 hour delay
Plane took off 90 mins late, on board entertainment was not working, cabin crew was not frequent.
Our seats were reassigned on the day of departure and our small family group of 3 was split up unnecessarily — my wife was seated many rows behind myself and my daughter. The seats were also very small and very tightly packed — there was no space at all — and the seat cushions were hard and uncomfortable. I couldn’t sleep because it was painful on my butt. The cabin crew were nice and the food was decent enough, though.
The chairs were a bit tight even though I had extra feet space…2nd plane didn’t have entertainment and even though they said there was free WiFi-I believe the free WiFi wasn’t accessible unless u had some account set up….which I didn’t figure out
Flight was good but temp in the cabin was cold.
The seats in Premier Economy were very comfortable. The food was better than average. The way British Airways handled our seating was atrocious.
Worst airline in the world. They downgraded me from business class to economy with no compensation.
Even if you wait for connecting passengers you should not be an hour late departing waiting their luggage. Your passengers may have connections in the other end and you harm them.
Getting the boarding passes between the BA and AA apps was very clunky.
They could do everything better!! From the rickety plane to the flight attendants, when American Airlines is operated by British Airways, their standards are lowered! It’s like Macy’s, operated by Walmart!!
