FA was a bit strange and dodgy not very characteristic of Delta
Third flight in two months where the crew was not there. Comfort seating does not guarantee overhead bin space. Passengers with children are allowed on the plane first - if you are flying to and from Orlando, this means half the plane has boarded before you get on. And somehow all the bin space is taken up. 3 out of 5 flights have had issues with equipment or procedure. Some of these instances caused the flight to be delayed because of a "nuisance" light. One time it was a bag that had been brought on board but did not belong to anyone so we had to return to the gate. Last night we were told the "AC" on the plane doesn't work well and we're 10th for take off- because the crew was late - and that it will get cool when we're in the air. Not sure if this is usual, but I didn't think flight crew could jump seat in first class. Movie and TV selection has not been refreshed for several months- flying one to two round trips each month easily exhausts the list of content.
Great experience nice pilot very soft and easy landing and take off
Flight was delayed before take off and at landing. Baggage took 20 minutes. Flight crew would not serve full soft drink and had to ask multiple times before receiving water.
On time! There were plenty of airport employees who were able to keep us moving in the right direction. The crew on the plane were professional.
I continue to be satisfied with Delta’s excellent service out of LGA. The digit id works well and gets me through security in no time. Whenever possible, I choose Delta.
Was revoked with Jet Blue due to delay from Kenya Air
WiFi didn’t work. Flight delayed 3 hours Crew members were illiterate Seat lean back did not work.
Transparency from pilots, quick boarding and exiting the plane, staff greeted to each and everyone,
Overall Delta was amazing from automatically booking us on the next flight once we missed our connection due to a delay to the constant communication throughout the entire process. We will continue to fly Delta going forward more and pay a little more if needed.
Seating and zone. The minor I went with didn’t even seat close to me
Great staff great experience, made a 2 hour delay very bearable
Great staff, great experience, made a 2 hour delay very bearable
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
The crew was excellent as ever on Virgin. The special meal was poor unfortunately. More significantly when we arrived at Manchester Airport there was no air bridge provided and we had to exit the plane down a rickety stair case. This is unacceptable for a transatlantic flight. Whilst I understand that this is the airport’s fault at the end of the day the airline is responsible for our transportation and needs to do something.
Super friendly and helpful staff, from check-in desk to cabin crew.
Flight took off an hour late. Had to stay on the tarmac for half an hour after landing. Both annoying.
Quick flight. But cabin crew were very noisy and talking too much, especially when we were seated at the back of the plane trying to sleep through the night .
We originally had a window seat. Our seats were changed to the center isle between 2 bathrooms. This was a red eye flight and we were traveling with an infant. Due to the light from the bathroom doors opening and closing throughout the night our infant would not sleep and cried the whole night which kept us awake and everyone around us. It was a very unpleasant experience for everyone trying to sleep.
Check in was chaotic with only one counter for business class and first class. The luggage conveyor belt at JFK airport was broken so the flight departure was delayed which made the flight stressful as I had a tight connection. Although the captain said they could make up the delay, they didn’t do so.
OK, I don’t expect much from coach class. Everything basically is pretty lousy. But at least I expect my bloody luggage to get from A to B. Tap Airlines lost my luggage and it has been more than 24 hours in Lisbon and they still have not located my luggage. On top of that, they are incredibly unhelpful. They feel actually dismissive. This lousy customer service.
I had a good time. However, I paid for the wifi and it was in and out the whole flight.
3 hour delay…. Nearly 2 hours sitting on tarmac. Do better, United. Or at least have the sense to not say “we hope you enjoyed your flight with us” upon disembarking.
Everything except the food and entertainment. It was a great experience though
Flight was delayed from 35 minute delayed aircraft arrival to 90 minute delay causing us to miss international connecting flight on SWISS resulting in 16 hour delay to reach detonation causing significant angst, monetary loss and discomfort. SWISS transfer desk and staff was like robots not willing to help at all.
Best part: It’s operated by All Nippon Airways. It’s quite literally comfortable, reliable and respected from boarding to landing each and every time. It’s perfection without extremity in lavishness — it’s how flying should always be!
Delays!!! Serious delays. I was told by a member of staff in LGA that I would miss my DEN to LAX flight connection, so I was put on a later flight. Due to delays I would have been able to have made my original flight, where I was sat in business class - seat 1A: I was put on my original flight but bumped from business - 1A to economy 33C. I want a refund for paying business class but only flying economy
The plane was delayed coming in and on the tarmac. I was coming from another flight so it made for a very long day. The stewardess kept trying to slam the overhead bins closed and I was worried that she had damaged my new luggage. They ran out of snacks and lccdsddd me a hummus box which was nice. It took them a very long time to pick up the garbage so I could not go to the washroom and had little time. To prepare for disbarment. The TV system was hard to control from the armrest and picture wasn’t clear. The crew did apologize several times for the lateness. It took the Denver airport an unusually long time to de-ice the plane.
Their app did not recognize my Aeroplan frequent flyer number and would not allow me access to my boarding card. Ground staff was readily available at the airport to print it out to me.
Flight attendants in business class were rather indifferent While in second leg operated by Portugalia TAP subsidiary were outstanfy
Horrible experience at tbe check in ladie she was very racist ,she doesn't speak portuguese too and forced me to check in my carrion bag and I saw everyone with carrion bag inside anda lot of space ,she was rude unprofessional
An old airplane with very uncomfortable seats in the Comfort “class! Small, narrow, and hard seat. Entertainment options are inferior, old movies. Boarding started at the back of the airplane, as we entered the aircraft last instead of after business class, risking the possibility that the comfort section would not have room for carry-on in the overhead bin. The food was ok. White wine was terrible. Overall, the flight felt worse than cheap airliners, and the price was as high as premium carriers.
I had a business class ticket from EWR to Madrid with a layover at LIS for 11 hours. It was obvious that I needed to pick up my luggage in Lisbon for 11 hours and check it in again when boarding the second flight to Madrid. Before buying the ticket, I called TAP customer service. Customer service assured me that I could get my luggage in Lisbon. When I arrived at Newark airport, I immediately asked to check my luggage to Lisbon. However, the TAP employee refused me, saying that I should resolve this issue upon arrival in Lisbon. She checked my luggage to Madrid. I asked the TAP employee at the gate to help me when boarding the plane, I asked the flight attendants manager on board the plane to help me. All the employees refused to help me and said that I should resolve this issue in Lisbon. It took me 4 hours to resolve this issue in Lisbon. I arrived at 11am and they didn't give me my luggage until 3pm. As a result, I was so tired after a sleepless night on the plane and 4 hours on my feet at the airport and all my plans were ruined that I couldn't fly to Madrid. It was a terrible experiance,
We flew TAP last October from Newark to Lisbon. The meal was bad. This flight had good food. Also, this flight was delayed. There were TAP employees waiting at Lisbon to make sure we made our connecting flight. I find the TAP website and app frustrating, but the service once we reached the airport was very good
The long wait at JFK made the trip horrible. Also not having enough buses when we deplaned was annoying
First time and I enjoyed the trip…. Will fly again soon 🔜
Great overall experience with TAP - would not hesitate to recommend for your next trip to or from Portugal
Correct meal and overall flight went well. 204€ for an extra luggage is simply exaggerated
What didnt i like? You had to pay for seats after the booking was paid for. If i knew that beforehand i would have booked with emirates for a few dollars more
I was not allowed to cancel the flight, customer service is atrocious
Boarding was a shitshow. Had to bus to the gate. No separate bus and boarding process for Business Class.
The plane was very old, no power outlets. We also had to wait a long time to board. They kept moving us to different lines before we actually could step foot on the plane. We ended up being delayed an hour but we were never told or informed for any reason. After the meal I asked for a coffee which the flight attendant forgot and I had to ask again. Overall not the worst but not the best experience.
Food was terrible. No breakfast. Will not use this airline.
I'm not going to travel with that airline again.
I travel on a monthly basis and I’m not a stranger to budget airlines. I never complain about anything, it just about adjusting you expectations to what you paid for and you will get, but these flights (2) with Air Europa Miami - Madrid - Athens were a terrible experience. Both flights had a significant delays and multiple gate changes. At the checking they used a hand scale to weight your carry in, it cannot be more than 10 kg , even it fit on size.Luckily mine was ok . The food was inedible. The staff service was ok, but you can totally tell they do not care about much and show little customer service culture. I think this was my last trip on Air Europa. Actually the price was almost the same than other major airlines, I just took this one because I needed to depart late at night.
i paid accidently for a second bag instead of a golf bag (Eur 40 instead of 50) they would give me credit when i tried to change the second bag from a regular suitcase to a golfbag. The comment was "you made a mistake, your problem"
It was NO entertainment, the screens were not working for anyone. The food was bad in taste, my chicken was hard. The seat in my case didn’t recline. A long and endless flight
The flight, the staff and the airplane were all fantastic. I highly recommend.
Onboarding process and crew was excellent and efficient, Information display was great. Keep on the good work and same standard. Nothing to change.
