Boarding in New York was smooth and well organized. However, the boarding process in Dubai was less convenient. Passengers were asked to board an hour before departure, but after that we had to wait in another area that did not have enough seating capacity. To make matters worse, the flight was officially delayed by an hour, followed by an additional 45-minute delay while on the aircraft. The food was excellent and exceeded expectations. Seating comfort was decent for Economy Class, and considering the fare category, I have no major complaints. The entertainment system was outstanding. Being able to watch a FIFA match live during the flight was a completely new and enjoyable experience for me, making the journey much more engaging.
What a great trip . From check in to the upgrade we received a big shout out to Cleverson who was able to help us navigate the whole process super patient and was just one of the best customer service experiences we received in a very long time . The amazing staff on the flight who went above and beyond to make sure we were comfortable amazing food and service if you have te opportunity to upgrade it's a must and well worth it.
They changed the flight time without telling us and were unwilling to help with rebooking because we booked through orbits/kayak
It was great, a little more leg room would have been better particularly since we were in premium economy
Worst flight I ever had I payed for special seats with underpriced which I never recieved. I will like you to make sure that I am refunded my 134.00 dollars that I paid for the seats that I never received. I am looking forward for Kayak to look into this issue with underpriced because they took my money and never booked the seats for me with the airline.
I am vegan. The food was balanced, tasty and enough. I enjoyed the ride. The crew was very friendly and went out of their way to please the passengers.
On time take off and early arrival, what else can one want
Staff were friendly, and provided great service. The food was plentiful and delicious. Food could have been hotter.
I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.
CREW manager was rude and nasty Crew was not friendly either and had discriminatory attitude.
My seat had many issues. First the chair was broken where reclining was difficult. My usb plug was also broken so charging was impossible.
There could have been more options on the entertainment section Nothing was available for non English speaking passengers
Crew and food were great in-flight. We had a 2 hour delay, no communication, and just got left in a limbo. The crew arrived late and they were running checkouts on the plane (which is important, but why not doing it earlier?) Cathay did nothing to about the delay, and a lot of people missed their connection flights. I had to run and got stuck at checkpoint, which made my entire trip very unpleasant. Got to my gate 5 mins prior to them closing it.
I was only given 2 meals, and my screen showed that there were 3 meals. Second meal was 1-2 hours late according to the screen.
I've stomach problems after 2 hours of flight, Iris, the flight purser not only did her best to make me feel comfortable, she went above and beyond providing pain relievers medicines and ointment. She look and found a doctor passenger on the flight to provide advise. She even report on ground staffs about my condition and provide wheelchair upon arrival. Kudos to her and Cathay Pacific!
Fast boarding flight on time boarded plane back to front instead of stupid zone groups like US airlines do...
Not enough food for everyone. . Always run out of food when we ask
Flight delayed in NYC and missed Hong Kong connecting flight to Guangzhou. While being given a hotel room and a 30 dollar voucher to eat in the airport, the delay caused a few big inconveniences , a 12 hour delay should have been better compensated for.
Excellent. Planes are a little older and could get some refurbishment, but besides that everything was excellent.
Everything went smooth. All flights were on time No changing gates, . No changing flights . It was like a completely different airlines tha n the last time I used Cathay Pacific . The last flight, 2 months ago, I had before this one was from Philippines also . I got changed in Manila and was told it only added 2 hours onto my flight . My 20 hour return trip ended up being 30 hours return with a 10.0 hour layover in New York with no seats anywhere . Everyone was sleeping or sitting on the floor . Unlike the hotel I was given in Manila to wait for this flight home . I never thought I would use Cathay Pacific again . But I did and this time you were great! I should have complained about the flight and layover from Hell a couple months ago. Consider that I am complaining about that august/23 flight now . Thank you got the great flying experience on my way home from philippines .
Mediocre movies Too cold Didn’t have extra blankets Check in was too long (60-70 min coming 3 hours early) Breakfast was terrible Great WiFi however And smooth ride Dinner was decent
Really good food and service. Qatar Airways is again and again provided an exceptional experience.
Extremely uncomfortable seats with very little cushioning, unable to recline enough to sleep comfortably on this 13 hour overnight flight. My body was in pain by the end.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
My experience with Qatar airway was very unsatisfactory. They lost my child’s stroller and I was told they found it and will send it to the hotel which was a lie. I had to go back to the airport baggage claim and pick up myself after trying to contact them many times!. There was a lack professional and communication. I am very disappointed in Qatar airway and will not be recommending them to friends and family nor will I be flying with them in the future.
Okay not so good or great. The flight operated by Indigo is worst from boarding to luggage handling and food. Damaged one luggage and delayed another luggage. Still did not get it, since 2 days.
Everything was top notch. Only issue was the delay, but Qatar worked diligently to get me on the next flight. They were kind to walk me to their lounge in Doha to make sure I ate, slept and showered.
I lost my baggage and it’s been three days didn’t able to find out. Also ticket was issued for qatar airways but they ended up board me on to Indigo from Doha to Hyderabad. My trip made miserable without cloths.
Seat electronics kept failing (as in absolutely nothing worked) - crew re-set it multiple, but didn’t move me until finally three quarters of the way into the flight - abysmal. Entertainment options are plentiful, but a number of expected movies were missing (did an SQ flight 3 days later and expected titles were on SQ) - does Qatar sensor what they show?
Didn't have internet connection, and the flight was over booked.
Kuwait Airways is one of the airlines that has entered into competition with other carriers and has become distinguished in the quality of its services. However, it still requires further development, particularly in its digital services related to airport operations and in-flight entertainment. I believe that over the coming years, Kuwait Airways may reach a highly competitive level in terms of the services it provides.
Are you KIDDING RIGHT NOW?!? SENDING OUT SURVEYS FOR CANCELED FLIGHTS IN A CONFLICT ZONE?!? ARE YOU FEELING OK???
The onboarding was extremely confusing. Had to climb the stairs to plan from tarmac with carryon bags in hand. No apologies for inconvenience. Overall not quite pleasant experience.
Food was not available in the middle of the trip that is 13 hours
Beautiful Flight took off on time and everything was good
Seats were comfortable. Be aware there is no alcohol on this airline.
Wheelchair service is not available right away on Kuwait Airways
Everybody was so nice to treat me good all the workers When I came to Bangladesh there was just a little problem with the luggage but I got my luggage it took like two hours Other than that everything is good
Everything was great specially the seats was comfortable even I was in the economy and the food was really Great👍
Not much on entertainment, food was good but not delicious, flight was on time
Flight was cancelled by air India. There was no explanation provided why the flight was cancelled. Found out that the flight was cancelled because the Iran air space was closed. Meanwhile, all other flights passing through that region were operating without issues. When asked to refund money for the tickets, being told that “ As checked, we wish to share that Flight AI 116 on 15 January 2026 from New York to Mumbai was cancelled due to Iran airspace closure, which were beyond the airline’s control. While such events can disrupt travel plans, we appreciate your understanding and patience. Our team remains committed to ensuring the safety and comfort of all passengers and takes all necessary measures to minimize any issues. However, we must inform you that compensation is not applicable under these extraordinary circumstances, in accordance with the relevant regulations.” Completed unacceptable and unprofessional behavior!
The seats were extremely uncomfortable. Air India seats used to be very comfortable . with sufficient legroom. In this aircraft there was no legroom. It is a shame that for your profit margins you are trying to pack people like cattle on these long haul flights. The food was terrible. The bread was hard like a rock. Mr CEO of Air India, why don’t you take a flight in economy from India to USA and experience the hardships first hand. It is utter disgrace
Absolutely nothing. Cold and unpleasant airline staff, and to top it all, the entertainment system was broken. Really harrowing experience.
BAD experience. Entertainment system was not working and most of the passengers had this issue. Staff was not helpful. Meal was yuck. Bad old flights.
Food was unfit even for prisoners. larger front seats are terribly uncomfortable, which is ironic. Thorough need to upgrade aircraft on such a long route.
Old fittings. Went business class. Staff not very considerate regards comfort.
Service was good, crew response was prompt. The baked fish and Malay fish as well as the sauces with them were bland.
I did like the food and frequency cycle in which was served. In the other hand there was no internet service. The trip is too long and there was no entertainment.
Asked for water, air hostess never returned. Bathrooms were messy. Tissue paper all on the floor Charging plug, TV not working I got board through out the long flight
I went flight in international, the flight was so Awfully for Me. There is no comfort in the seat and restroom’s are so smelly. I ask the cabin crew member for the drink or bear they did not serve me. I am not gonna travel again in the air India.
