Daily cleaning, installation of cabin HEPA filters on flights from New York to Kailua-Kona
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Scores according to KAYAK customer reviews
Pros: "good flights"
Cons: "EWR is a dump"
Pros: "Staff was kind"
Cons: "Flight Delay"
Pros: "Excellent entertainment options. The plug & USB in every seat is a huge plus."
Cons: "Delayed flight in and very delayed runway time. Understand it’s not the airline’s fault but never fun to land an hour and a half later than expected on a late night flight."
Cons: "Flight 4 hours late."
Pros: "Crew was great."
Cons: "Second time in a row flight status (delayed) was not updated until slightly before boarding was scheduled to begin."
Pros: "great landing"
Pros: "The only positives were that the flight was on time and crew members were reliable."
Cons: "The seat was very dirty. I even felt the need to wipe it before I sat down, and the tissue I used became black. Otherwise, I felt like the plane was tight and uncomfortable for a 5.5 hour flight. At the end, one crew member was complaining about how slow we were to disembark to the people on the plane."
Pros: "Alaska airlines is a very good airline!"
Cons: "Need better food items"
Cons: "Crew was very unpleasant."
Pros: "Friendly crew"
Cons: "Families with small kids and babies should be seated together and not scattered about the plane."
Pros: "That we took off on time and landed early"
Cons: "Seating was cramped"
Pros: "They were friendly."
Cons: "All pluses."
Pros: "Flight from Newark to SanFran was smooth, and entertainment options were great!"
Cons: "Crew wasn’t overly welcoming (though certainly not rude at all), and boarding was rushed at the gate just to stand in huge line waiting to get on aircraft."
Pros: "Lots of room, both legroom and overhead luggage room."
Pros: "Service was great"
Pros: "On time"
Cons: "Mileage points wouldn’t give me my free bags happened multiple times"
Pros: "Seats were comfortable and free entertainment was available. Quick and easy boarding with my 2yo and rest of family. Food for purchase was also good Flight attendants were very helpful and accommodating"
Cons: "No headphones, not even for purchase... and we were not told about this until we left the gate.AND no CC for any movie Air smelled like jet fuel for a good 10 min when we were at departure and arrival gate one bathroom was covered in feces (literally) so the other 2 were always in use. There was also no announcement made stating there would be no more drink or good service after a certain point"
Pros: "...but I upgraded to premium and it’s got more offerings than other airlines, like alcoholic drinks, but..."
Cons: "1. Flight delays. My fam flew a week ago with a 2 hour delay so this may be par for the course. 2. WiFi was out. If you’re gonna try to differentiate yourself then make sure that differentiating factor works flawlessly. 3. Seat wouldn’t recline. In Premium seating, which people choose for better comfort, make sure they can get it."
Pros: "Ordering everything thru the computer screen."
Pros: "A little confused they gave us a virgin America plane but having a movie selection at our disposal and drinks it was excellent"
Cons: "Our flight was 30 min behind, then after boarding it took a while to take off and then when landing it took a while to de plane. Probably not Alaska’s fault"
Cons: "Keep it up"
Pros: "Friendly service"
Cons: "No complaints"
Pros: "Everything was super easy from booking to boarding"
Cons: "They ran out of food after the mid section of the plane. Very little water and beverage service offered for a long flight."
Pros: "The crew on the plane was so great. Really friendly so helpful. I wish I could remember all their names but Ken really stood out. He was such a happy and kind steward."
Cons: "This plane was on the old side. But still clean and the crew was great."
Cons: "Felt much longer than it needed to be - 7 hours?"
Pros: "I like the fact you can keep chats on board for free"
Cons: "Alaska Airlines as usual as American companies won’t provide with snacks for free just water. Flight attendants passed by and didn’t get my order or seems to notice my interest in the menu"
Pros: "Alsaka rocks. They we lovely from check in to the get off on to the tarmac in Kona. Got to go out the back door or the plane."
Pros: "Everyone was lovely and to be honest it was the best plane experience I’ve ever had. I’ll take a polite and friendly crew over silly marketing gimmicks any day, which is what it feels like you give your travelers."
Pros: "I always enjoy flying with Alaska. The crews are generally nice and the leather seats are comfortable, even in cattle class. I like that they often give out the Biscoff biscuits, yum. I had lots of room on several of my flights, on one of them I had an entire row to myself, which was awesome."
Cons: "The fact that even on 5+ hour-long flights they still charge for the food is a little silly to me. But maybe that's how they all do these days. Still, it's unfortunate, or, it might have been nice to have more than one snack served up on such a long flight. The wifi is a little hard to maneuver, even with an instruction card. The Go-go inflight thing is cool, but they don't really advertise that you need to download the app while you're still on the ground...which they should advertise in their concourses or something."
Cons: "Please keep the restroom cleaner, thanks!"
Pros: "Loved the fact that there was an empty seat beside me."
Cons: "Could not get to see the movie. Need better instruction on how to link up to the system."
Pros: "I like everything from this company"
Pros: "The crew was wonderfull, very attentive, pilot got Us before schedule. Overall very pleasant and smooth flight."
Cons: "There was nothing I did not like about the flight."
Pros: "tablets were perfect for my seven year old."
Pros: "Very Happy with Hot food"
Pros: "Very friendly crew. Efficient boarding."
Cons: "Small selection of movies. Must use one's own portable device to view movies, or rent one of their tablets."
Pros: "Great service"
Cons: "Didn't get to thank the whole crew!"
Pros: "Good pilot, helpful announcements"
Cons: "Sat in front of emergency row so couldn't recline"
Pros: "I enjoyed a special offer of upgrade to the first class."
Pros: "Cabin crew were very nice."
Pros: "-Complimentary Snacks Served 2x -Smooth Flight & Landing"
Cons: "-Need to be more hospitable when people need to use the Restroom."
Pros: "More cookies!!! Please! Traveled with a toddler. Crew arranged for us (2 adults and a toddler) to have a 3 seat row to ourselves. Very thoughtful and considerate."
Cons: "Not enough cookies!"
Pros: "food and tablet for sale."
Cons: "Delayed both ways - very crowded."
Cons: "Wrapped glassware in checked in luggage. Glassware looked so broken as if someone jumped on the suitcase. Never saw crushed glass like that."
Pros: "Flight attendants were great!"
Cons: "Flight was a little cold - but in Hawaii, not always a bad thing!"
Pros: "I love"
Pros: "Soft landing"
Cons: "Forgetful cruisemembers, phone jack (charger) not functioning, Poor entertainment, but even poorer food!"
Pros: "Service, crew, food, price"
Cons: "Chairs weren't very comfortable"
Pros: "Crew was friendly. Plane was clean."
Cons: "Entertainment set up is terrible, only available through app for purchase on tablet or smartphone. Cheap and antiquated. No vegetarian options for food."
Pros: "Airbus 330 best"
Cons: "Very good"
Cons: "They lost one piece of luggage. Waiting to see if they find it and its returned"
Pros: "Quick and easy"
Pros: "Hawaiian Airlines is fantastic. Great crew, great service. Nice refreshing juice!"
Cons: "Nothing was bad. It was fantastic."
Pros: "The seats were more comfortable in coach than other airlines The flight attendents were nice and visible for longer periods than awfulmost other domestic airlines Instructions were clear"
Cons: "They DO NOT enforce carry on bag sizes. The food, although "free" was scant and awful!!!!! No free movies or shows for this very long flight. Only hawaii commercials....and since we live here that was boring. Long wait for bags after flight. Staff at JFK at checkin were VERY helpful and nice."
Cons: "No internet and no free movies."
Pros: "The service and food and drinks"
Cons: "How dirty the plane was and especially the restrooms"
Pros: "Kind of punctual.passengers well informed over all flight."
Cons: "Toilet and seat not so appealing.needs cleaning.bleaching t"
Pros: "I was able to charge my phone and the staff were very respectful and helpful."
Cons: "No WiFi for an 11+ hour flight... No vegetarian option for food."
Pros: "No problems."
Cons: "No leg room with Silver (raft or?) under seat."
Pros: "We had a delay due to needed de-icing at JFK. THe pilot walked around the plane to explain the delay, which visibly calmed a planeful of New Yorkers. Well done!"
Pros: "Super friendly helpful staff"
Pros: "Great airline and good flight!"
Cons: "Overcrowded and too noisy"
Cons: "I was flying business class during my trip back to New York from Hawaii. When you are flying business class, you are expecting a superior service. However, the flight attendant's attitude and serviceman ship did not meet my expectation."
Cons: "Very unclear about where/when to board in Kona"
Pros: "Friendly flight attendants"
Cons: "One hour delay boarding. One hour delay on the plane waiting for a light bulb change. 2 hours total before we were in the air. Not happy"
Cons: "Not much value for first class"
Pros: "Overall I was happy. Would fly again."
Cons: "Advertisements annoyed me, especially after waking up. Turn them off plz."
Cons: "the seats I requested were not given to me. I thought it was a confirmed seat when I booked through the 3rd party but it wasn't. That should've been clearly indicated/"
Pros: "Easy upgrade to extra space!"
Cons: "Temperature was too warm in the cabin"
Cons: "TVs should not charge to watch anything (many other airlines offer this). Also, offering wifi would be a big improvement."
Pros: "Crew was nice."
Cons: "Seats were a bit uncomfortable but it was a short flight"
Pros: "The seating and the pleasant stewards."
Pros: "The crew were very pleasant"
Cons: "The flight was very smooth"
Cons: "Last raw no window For window seat"
Pros: "Easy service. Great people."
Pros: "Staff very helpful"
Cons: "14 hour delay!! WTF!?!"
Cons: "No free entertainment available on a 5.5 hr flight. Touch display for movies didn't work very well."
Pros: "Friendly smiles of the crew. The app didn't work because it boarded late so my electronic boarding pass wouldn't work."
Cons: "Boarding was late, which resulted in my election boarding pass didn't work and the gate. It was my first time using the so so I was worried they wouldn't let me on the flight. The app also wouldn't let me select email boarding pass after I viewed the electronic one. The app also would start over every time my screen rotated or my screen locked. I had to re-enter all my information again."
Pros: "The plane was held a few minutes to give us time for a quick transfer since we were late arriving. Even our luggage made it onto the plane with us. The whole Hawaiian staff and crew were so helpful getting us to our connecting flight in time. We were even offered a yummy Rum Punch drink on our flight. Hawaiian flight attendants all the friendliest and most helpful of any airline I've experienced!"
Pros: "There is a port for a USB, so you can bring a device? But then, you have to prepare your entertainment in advance which is an inconvenience...."
Cons: "The complementary food was garbage. I am not asking for a 5 star meal from Roy's; I am asking that the food be somewhat edible. The paid snack options were few and there we no healthier choices. You have to pay for all of films, games, and movies. No WiFi on the plane. The display had issues when I tried to turn it off - it would randomly come on. The volume for the "advertisements" were ridiculously louder. In fact, they were louder than the safety announcements from the staff! Gotta pay $25 for a checked bag."
Pros: "The short flight and quick service"
Pros: "Flight attendents could not get up for the flight due to weather."
Cons: "Passenger have to pay for every single entertainment."
Pros: "Good schedule for snacks and lunch, staff really nice and efficient"
Pros: "Hope you would continue your practice of onboard food offering services. That was great!"
Cons: "Your attendants (a male on my case) could be a little more courteous in general."
Pros: "YOU DON'T STARVE LIKE THE OTHER AMERICAN CARRIERS. THEY DON'T FEED YOU EVEN ON TEN HOUR FLIGHTS.."
Cons: "I DON'T LIKE CENTRAL AIR. PLANE GOT TOO COLD FOR ME"
Pros: "I only gave you 1 star for entertainment because it was only a half hour flight and there was none provided. However, my flight from San Diego was fantastic. It was the best I have experienced on any airline, and I've flown many! Thank you to all for your great service!"
Pros: "I like everything"
Pros: "Went thru baggage check and boarding very quickly although we got there 1 hour befoe flight ( traffic issues). Had a 10 hour direct flight and was happy we had lunch ( not bad) and a fruit snack tray about an hour before landing. Crew was very friendly."
Cons: "Snacks, and drinks"
Pros: "I would like to have ore of a grace period to check baggage."
Pros: "Boarding was smooth."
Cons: "The cabin temperature was very hot"
Cons: "Very bad service, airline unrespectfull, discortesy"
Cons: "Late taking off. Let's leave on time"
Pros: "Boarding was easy."
Cons: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Early arrival. On time departure. Good selection of movies"
Pros: "Overall ok."
Cons: "Cabin was freezing."
Pros: "I have no complaints. Not on"
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Cons: "Terrible baggage check and security lines (even Pre-Check!) at JFK Teeminal 1 (AirFrance)."
Pros: "The food and the service"
Cons: "JFK was depressing but not Delta’s problem."
Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."
Cons: "Copilot was an hour late, inexplicably"
Pros: "Food and movies were good."
Cons: "Didn't leave on time."
Cons: "Price to get a little more space"
Cons: "Lack of legroom in economy"
Cons: "Terrible staff"
Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"
Pros: "Excellent job"
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."
Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."
Pros: "Efficient hop to Boston"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Pros: "Everything up to departure. Sat in line for almost an hour."
Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"
Pros: "Delta Studio with closed caption"
Cons: "some series do not have closed caption"
Cons: "Strangely cold!"
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "Movies- pro staff"
Cons: "Too old aircrafts"
Pros: "Every thing went well thx"
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."
Pros: "The two ladies who were initially boarding passengers were excellent. They had wonderful people skills, were smiling, and extremely personable. I loved the interaction."
Pros: "It's nice to be theoretically in zone 2"
Cons: "Boarding is inconsistant. At JFK it was like boarding a plane in China. Everyone congested at the front. One Delta person taking tickets. Two Delta people not helping her. We boarded slowly, partially because people STILL refuse to check bags that are not carry on bags. We left late. Why have zones at all? Why have carrying rules that you don't enforce? Why did we pay $25 a bag if you don't enforce this? Food choices are funny, especially the "tapas". Whoever thinks THOSE are tapas should Google the word tapas. Delta reportedly earned 746 million in the first quarter and you charge for everything and still can't come up with decent food for us to BUY?"
Cons: "When my husband retrieved his piece of luggage, it smelled terribly lie dog poop. We had to drive home with the windows all the way down because the stench was so bad and throw away the suitcase I had just bought because of the terrible smell. Just awful to come home to that!"
Cons: "Holding back the departing passengers so those with connections could exit first"
Cons: "No headphones and wifi was impossible"
Cons: "More space."
Pros: "the food was great, and they served dinner right away so passengers could get some sleep before arrival"
Pros: "Calm no crowd organized and perfect"
Cons: "My seat did not go back, no entertainment screen in seat, was not allowed to bring on carry on bag because there was “no room”. However, there was plenty of over head spots available. Was overall not happy with Americans Airlines."
Cons: "Incredibly cramped airplane"
Pros: "It was quick."
Cons: "Flying these days is no better than taking a local bus."
Pros: "On time departure and arrival."
Cons: "Hard landing!"
Pros: "Convenient without problems"
Pros: "See above"
Cons: "Baggage lost."
Pros: "seat space (paid +$180)"
Cons: "There is no USB port or power plugs"
Cons: "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"
Pros: "The stewardesses were very polite and helpful"
Cons: "6hours delay and no reimbursement. It sucked! Thank you."
Cons: "No individual screen. It would have been nice to know that beforehand. It was an unpleasant surprise."
Cons: "The fact that one could not book either an aisle or a window without paying significant sums is ridiculous - an additional $74 for a window seat and some were considerably more than that."
Pros: "Friendly staff."
Cons: "Too little room for legs and cabin was colder than usual."
Cons: "My Chair would not recline it was broken and was crushed every time the guy in front would lay back on his cause I could not move mine!"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Cons: "Strange thing: my wife and I were in business class. The stewardess going down my isle said all dinner choices were already used up and I only had a choice of pasta or chicken. Later the stewardess went down the isle for my wife and she had all choices available! Weird. And the stewardess said this was as it was supposed to be."
Cons: "Too tight, seat was uncomfortable, food was bland"
Pros: "I loved the delay."
Cons: "Sits are very tight."
Pros: "The spaciousness of the economy cabin. Arriving early at destination!"
Cons: "Food could be improved upon."
Pros: "Overall was great."
Cons: "Passengers too crammed in closer together."
Pros: "overall okay"
Cons: "malaysia airlines only allows one check in? didnt give any headphones for tv"
Pros: "fly was on time, good service, food and entertainment."
Cons: "Could not buy snacks"
Cons: "They were not honest with the information given by stewardesses"
Cons: "Airfare.com is very difficult to deal with."
Pros: "Reasonable , competitive airfare."
Cons: "Impersonal service of attendants"
Pros: "I liked that we got into Dublin earlier than expected. I really liked the amount of legroom-- It's rare for me to be able to sleep and I did. Thank you!"
Cons: "nothing to complain about--"
Pros: "Clean, quiet, nice staff"
Cons: "Was late"
Cons: "There was no phone charger at the seat."
Pros: "The pilot was amazing!"
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "Served drink as they prepped for landing"
Pros: "Everything went smooth"
Pros: "Every thing."
Cons: "All good"
Pros: "Terrible porque no pude viajar ayer"
Cons: "Delayed 2 hrs"
Pros: "i have to pay $90 for my seat"
Cons: "It was a headache!"
Pros: "does not have compensation during my stay, sad"
Pros: "Fast boarding"
Cons: "Wi-Fi could be better with no interruptions. My movies were interrupted 2 times."
Pros: "Minimal amount of announcements"
Cons: "Seat was uncomfortable and toilets were in need of cleaning."
Pros: "I know how everything works with United Airlines."
Cons: "Free Wi-Fi for everyone!"
Cons: "More legroom."
Cons: "Another airport would be better, no extra charges for bags would be even better!"
Cons: "I had my back and they made pay extra to check in. After inside the airplane everyone had their back back with them."
Pros: "i asked for a glass of water and the answer was you had one already hahahahahaha"
Cons: "WiFi wouldn’t process and no outlet’s for power. These work as standard on delta or JetBlue"
Pros: "Every thing"
Cons: "United its been better andvgood"
Pros: "Bathroom was clean and nice"
Cons: "I farted on the plane"
Cons: "The seat cushion of 21A seems tilted forward. Please fix it."
Cons: "If you don't check luggage you can't pre-print your boarding pass or pick your seat, which adds a few minutes at the airport."
Pros: "Great rate easy to book & accurate"
Pros: "Service was outstanding"
Cons: "The fact that I wasn't able to sit with my travel partner"
Cons: "Can't think of i enjoy it"
Pros: "They got me out early, before expected storm."
Pros: "On schedule"
Cons: "Boarding personnel was short and rude in some instances. Condescending comments were made when passengers were not forming lines to their liking."
Cons: "My luggage lock was broken."
Pros: "Not much, except maybe the price."
Cons: "Rude ground staff (air staff were nice). Several delays and not organized at all."
Cons: "Tickets oversold i almost got to wait till morning 10am"
Cons: "Ran out of the food that i wanted... settled with something that wasn't great."
Pros: "The service was fantastic."
Cons: "I was delayed and missed my connecting and then was not helped in Denver."
Pros: "Very nice experience"
Cons: "Both flights were delayed /"
Cons: "All of it. EVERY SINGLE BIT..."
Cons: "Wine not good for price. Has to check carry-on bag."
Pros: "The coffee and waffle snack."
Cons: "The 40 minute delay."
Pros: "All was good"
Cons: "Have to pay for tv. And headsets aren't loud enough to hear tv"
Pros: "Everything. We were held up in traffic and United was so accommodating. We were in awe"
Pros: "The stewards were awesome. Funny kind and attentive"
Cons: "We had a Turblance in Chicago !!"
Pros: "Staff was attentive and kind"
Cons: "No meal, no TV, late departure"
Pros: "This airline is better than most of the others."
Cons: "Boarded, then sat on runway for about 50 minutes"
Pros: "All was well"
Cons: "I had no real complaints"
Pros: "Everything was great! I was happy to find such a great deal last minute."
Pros: "arrived on time despite delayed departure"
Cons: "1 of the worst landing I have ever experienced."
Pros: "Easy fast friendly!"
Cons: "That it wasnt free :)"
Pros: "Excellent attention to detail"
Pros: "smooth sailing the staff was pretty good"
Airlines flying from New York to Kailua-Kona have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Kailua-Kona
Masks required on board, masks provided on flights from New York to Kailua-Kona
Social distancing seating
Middle seats unavailable to book on flights from New York to Kailua-Kona
Testing for antibodies, testing for symptoms for flights from New York to Kailua-Kona
Waiving of change fees. Search flexible flights from New York to Kailua-Kona