Daily cleaning, installation of cabin HEPA filters on flights from Rochester to Kailua-Kona
There are no direct flights for this route listed on KAYAK. The shortest multi-flight duration is 13h 00m.
In the past 3 days, the cheapest one-way tickets to Kailua-Kona from Rochester were found on United Airlines ($367) and American Airlines ($527), and the lowest round-trip tickets were found on Delta ($637) and United Airlines ($652).
When flying out of Rochester you will be using Rochester Greater Rochester Intl. You will be landing at Kailua-Kona, also known as Kona Intl.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Rochester to Kailua-Kona.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Kailua-Kona with an airline and back to Rochester with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Kailua-Kona from Rochester up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Fly monthly with Alaska and never let me down."
Pros: "Very well looked after, couldn’t ask for more."
Cons: "Nothing, perfection."
Pros: "I was given an exit row seat since there were so many open seats and it reminded me of flying before 9/11. I’m 6’6” and pre9/11 I was always ushered to an exit iris seat. So it was extremely thoughtful of the check-in agent to do that for me."
Cons: "The flight crew, check-in agent everyone was awesome and the flight was a real pleasure."
Pros: "The crew was very kind and helpful."
Cons: "My family and I were seated near the back of the plane (5th and 4th rows from back),near bathrooms, and kept smelling gross smells from back. We all smelled like toilets after this flight. This plane definitely needed better ventilation/better sealed bathroom doors."
Pros: "Excellent crew. Seats pretty comfortable and fair leg room for economy"
Cons: "Good choices of movies and shows, but was tricky getting access."
Cons: "One of my better flights on Alaska. The chicken sandwich was very tasty, the crew was great, they made sure I had what ever I needed. Water, coffee, food & more than once"
Cons: "Flight 4 hours late."
Pros: "Love the service from the crew , very Polite and courteous"
Cons: "They don’t offer the Hawaiian Mai Tai’s on the flights to Hawaii"
Pros: "Air terminal was great. Rapid TSA throughout. Effective flight attendants."
Cons: "Food was marginal. ENTERTAINMENT was self provided."
Pros: "The crew is very kind an helpful , the seats are comfy and flight was nice and smooth and got to destination early ."
Cons: "Crying baby and turbulence. Nothing in anyone’s control."
Pros: "The check in process was smooth"
Cons: "The business/ first class seats are very uncomfortable ( limited by design) The food choices limited, worse than microwaved TV dinners"
Pros: "Friendly crew"
Cons: "Families with small kids and babies should be seated together and not scattered about the plane."
Pros: "They were friendly."
Cons: "All pluses."
Pros: "On time"
Pros: "Missed floght"
Cons: "Alaska overbooking to 107% (TSA’s explanation) at security checkpoint D at SFO FROM 10-1am caused many missed flights and many disgruntled passengers due to TSA agents being incredibly in hospitable."
Pros: "Flight was on time and arrived on time"
Cons: "No free entertainment options for a six hour flight"
Pros: "Air vents let very little air flow so it was pretty warm during the entire 5 1/2 hrflight. 737-900 has lane."
Cons: "Temp was warm"
Pros: "Again I had premium sitting, very comfortable. I did have a meal, coconut chicken and jasmine rice. It was tasty but I wish they had given out a packet of soy sauce."
Cons: "There were fewer people on this flight and I had the whole row to my self. Unfortunately I was in row 6 behind 1st class that had the pullout trays. So I was not able to lift the arms in between the seats and stretch out."
Pros: "The crew on the plane was so great. Really friendly so helpful. I wish I could remember all their names but Ken really stood out. He was such a happy and kind steward."
Cons: "This plane was on the old side. But still clean and the crew was great."
Pros: "Alsaka rocks. They we lovely from check in to the get off on to the tarmac in Kona. Got to go out the back door or the plane."
Pros: "Pleasant flight"
Cons: "NO WINDOW SEAT! Bummer!"
Pros: "The crew very friendly and good."
Cons: "Crammed in like sardines, food and drinks way over priced."
Pros: "The promotions and the employees customer service."
Cons: "Couldn't find a thing to complain about, no matter how hard I tried!"
Pros: "The friendly crew"
Cons: "Would like to have gluten free good amd snacks avsilable"
Pros: "Drink service was often"
Cons: "Boarding was very unorganized so left late"
Pros: "tablets were perfect for my seven year old."
Pros: "Lots of room & the meal was a pleasant surprise"
Cons: "I REALLY could have used internet/wifi and a 110V power outlet - just about everybody else has one or the other or both."
Pros: "The Attendants were gracious, & very helpful. It was not crowded, therefore i was allowed to have a row to myself. The seats were pretty comfortable. The lighting was fabulous and cabin temperature was comfortable."
Pros: "Very friendly crew. Efficient boarding."
Cons: "Small selection of movies. Must use one's own portable device to view movies, or rent one of their tablets."
Pros: "Flight attendants could not have been nicer.. highly recommend"
Pros: "The crew were very nice and accommodating."
Cons: "You had to pay for food for a 6 hour flight, come on. You had to pay for a tablet to watch movies or tv, Come on. The seats felt thin and for a 6 hour flight, Come on. This is from Sea-tac to Kona."
Cons: "I made the mistake of wearing shorts and a t-shirt. Would have loved a blanket but they don't have any. The crew did ask for the temperature to be increased a bit though. Just a quibble...."
Pros: "Only one host was good and rest air hostes were rude"
Cons: "There service was bad ... bad seats in first class ... no entertainment ... tablet they gave me went dead in 30 min ... won't give another out ... counter girl was rude and I told her I am status holder with American Airlines and I can have 70 pound bags but she was like no 50 is the limit and even I was flying first class till bag limit was 50 lb ... over all bad service and I will not fly again with Alaska which is considered the number one airline in USA ha!!!"
Pros: "Exceptional flight crew - attentive and friendly."
Pros: "Punctuality was excellent! Crew was good. Seats were comfortable."
Cons: "There is no entertainment provided and the Wi Fi didn't work at all!"
Pros: "I loved the extra room for feet. And the size of the overhead storage I loved the chocolate treat And the cheery steward chatter on the overhead speaker Best flight experience in many moons Looking forward to next Alaska experience"
Cons: "My seat 12 A. Had no window"
Pros: "The staff was very attentive, friendly, and accommodating! Getting free mai tais half way through the flight was a pleasant surprise."
Pros: "The power outlet..."
Cons: "that it didn't have tight enough holes to hold the plug in place (it would keep falling)"
Pros: "Cabin crew were very nice."
Pros: "the upside was that legroom was ok--i'm 6'2". plane did leave on time."
Cons: "1) not that alaska does any worse than others, but boarding is increasingly unpleasant. 5 grades of 'rewards' groups boards, then children, then military, then the elderly, etc. by the time people who paid full fair for their tickets board there's no overhead space left. by charging for any checked bags, the airlines are creating a very stressful and disorganized boarding experience; 2) the ambiance is just dull: cheesy music, dull, grey colors, poor lighting, etc. it just feels as if you're in a space designed by someone with no taste--and this is from the company that bought and killed virgin!? 3) the food is the same cheese plate and tapas plate i get on other airlines. 4) no special greeting upon boarding. it wouldn't take much to make the entire experience pleasant, but alaska and others don't feel the need to make the effort."
Pros: "tablets to keep kids busy, flight was on time"
Cons: "flights changed times, our original seats were lost and upgrades cost $80 per person"
Pros: "Quick boarding, good seating I didnt assign. Quick in flight beverages offered food,entertainment."
Cons: "Had to purchase food,entertainment, 2/3bathrooms for coach all in the back of cabin none in middle or front."
Pros: "I am a flexible, thin, 5'0" person and had a hard time sitting on that plane! Ugh. I don't know how bigger people make it through the flight."
Pros: "Crew was top notch"
Cons: "Waiting for late ppl.to board. I get there 3 hrs early because it's considered an international flight. Left an hour late. Not happy about that."
Pros: "more legroom, agent allowed me to move to a row with an empty seat."
Cons: "I think the "free" maitai was pretty awful.....would skip it next time. Hardly representative of island quality."
Cons: "Wrapped glassware in checked in luggage. Glassware looked so broken as if someone jumped on the suitcase. Never saw crushed glass like that."
Pros: "I paid for first class and was pulled out of line and told was being moved not asked this happens so many times when I fly alone is embarrassing and not comfortable as I pay the same as them they should have done earlier. also first class wasn't much different as people were coming up non stop for bathroom not sure why.... not to be picky but is not like that on other"
Pros: "Direct flight. Yummy ginger cookies"
Cons: "Limited food choices on a flight that was not really late."
"No seat assignment. Was put in the absolute last seat in the plane. Flight was delayed because of an electrical issue which also broke the AC until we were taxi-ing. It was hot."
Cons: "Significant delay of departure."
Cons: "No ear plugs in my amenity kit??"
Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"
Cons: "3 hours late!!!"
Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."
Pros: "short flight"
Cons: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
Pros: "Everything was perfect!"
Pros: "Crew very nice."
Cons: "Better food"
Pros: "The crew was okay. Seat was uncomfortable. Fold down table was broken."
Cons: "Delayed several times. switched to a later flight hoping that flight would not be delayed. That flight was delayed. I had to sit on the plane for over an hour before we took off. Didn’t make it to Chattanooga until almost12 am. hoping to fly delta for next trip to Dominican Rep. but now I’m unsure"
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Pros: "Crew was gr8, seats comfy and space between seats was great, great space for legs"
Cons: "The quality of the forks and knife, I had meat for dinner and the fork broke two times. Coffee needs to be a little more stronger. Keep it up!"
Pros: "Crew had pleasant personalities.. not stoic annoyed faces"
Cons: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."
Pros: "nice crew"
Cons: "terrible seat comfort, late departure due to airline’s booking problems"
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Pros: "Crew are not friendly and I didn't have proper food. I have not asked to choose meal. I thought I can tell in flight that I want veg meal."
Cons: "Since rools are changing in international travel. You should inform the new tools to the customer."
Pros: "Temperature on the last flight from MSP to RAP was perfect.flight attendant in the back of the plane was OBNOXIOUS!"
Cons: "Most everything it sucked, okay?"
Pros: "Boarding went smoothly and was dry efficient. 45 min flight. We arrived 12 min early."
Cons: "Trash in seat pocket"
Pros: "The flight was fine"
Cons: "I had twenty minutes to make my connecting flight after my first flight was late to leave. I barely made my connecting flight and my luggage didn’t. It’s very inconvenient to arrive to my destination without clean clothes or a tooth brush."
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
Pros: "Good flight. Organized. Friendly flight attendants. I like Delta."
Cons: "Paid for priority seats, but weren't offered the option for my two free drinks due to the flight being short distance."
Pros: "Crew was very friendly and upbeat. Boarding was quick and easy."
Cons: "I paid for a window seat, and there was no window where I sat. Seats weren’t terribly comfortable."
Pros: "Excellent very good good"
Cons: "Good service good"
Cons: "Severe delay"
Pros: "Beverage and snack service"
Cons: "Seats too narrow"
Cons: "Not much to read"
Cons: "Being delay"
Pros: "Food was plenty."
Cons: "Long security lines at Logan. No free WiFi"
Pros: "i liked very much the cheese and the coffee was also good."
Pros: "Food was actually ok and the crew tried to remain upbeat despite all the challenges we encountered."
Cons: "where do I start....seats are incredibly close together and once the passenger reclines their seat, it is actually painful. I don't consider myself overly tall or large at 5'10" and 190 pounds, yet I did not have circulation in my legs for nearly the entire flight. The pilot indicated that flight would be only 9 1/2 hours and ended up being 14.5 hours due to a maintenance issue that required us to make a stop in Anchorage. Pilot said it would only take 30-40 minutes to repair (supplemental oxygen bottle was apparently empty) and after 3 1/2hrs I think we were finally airborne, only to be delayed an additional 45 minutes or so upon landing because our gate was occupied by another plane. So what, they can't find another gate to use? The whole flight there was also delayed for an unexpected stop in Anchorage to get more fuel for the flight. Did they not complete proper flight planning? I'm a pilot and I know you can check winds aloft and plan your route with ample fuel for emergencies. So did this pilot not properly plan for the flight? I can go on and on about why I won't be flying with Delta for a long long time....so the 5,000 air miles they gave me as a courtesy for putting me through so much pain...well those extra miles are useless to me. How about refunding me the cost of my horrible flight?"
Cons: "The crew, the airplane and the service at the airport was the worse experience of my life, I will definetly avoid Delta and Aeromexico for my future trips."
Pros: "Nice staff (check in counter and flight attendants) and good food and smooth ride"
Cons: "I wasn't allowed to bring my hiking poles onto the flight and they didn't fit into my checked bag."
Cons: "Delay on return flight"
Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."
Pros: "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."
Pros: "The staff was professional and friendly"
Cons: "Flight left late for multiple reasons, missed my connection. Because there were multiple causes it just reveals how many cracks in the system there are. Flight delays are so common these days that I would just rather drive if possible."
Pros: "The attendants on flight were amazing! The flight was perfect! We arrived early!"
Pros: "Nice service for short flight"
Cons: "Lost luggage for 2 days."
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Pros: "Boarding & crew were excellent. Very polite."
Cons: "On flights 0204 & 1687 on 9/21/16---there were no blankets available for comfort. I would expect this since I paid extra for the delta comfort seats. Not very nice☹️ Only Chardonnay & Merlot wines were available. if you're going to carry two full bodied wines then you should carry two light wines as well. For example a Riesling or Pinot noir. I could not drink either of the wines delta carried. Furthermore, I tend to eat low carb & sugar snacks. All the snacks offered were high in carbs except the peanut packs. Delta only had one peanut pack on board. They had many pretzels , bananas & yogurt bars which were high sugar & carbs! Try carrying some Greek plain yogurt & unsweetened vanilla almond milk. TY for your attention."
Pros: "The crew"
Cons: "Tiny seats"
Pros: "Crew was very organized and professional"
Cons: "The plane was absolutely freezing! All passengers were covered in the flimsy blankets provided. Even with air vents turned of it was extremely uncomfortable."
Pros: "Good flight, comfortable"
Cons: "Sitting as they had to fix a broken plane. Missing my connecting flight and getting in late."
Pros: "Crew was very friendly during the very short flight."
Cons: "Seats were very uncomfortable - not a lot of padding."
Pros: "Although I booked on flight several months in advance we were only given seats from Louisville to Atlanta. We were assigned the last row seats one hr before flight to San Juan. You know the ones with zero recline and last for any service. I wonder if it was because they were purchased through Kayak."
Cons: "The crew stated that drinks would only be served in economy class due to the short duration of the flight. Also the Delta Studio never worked with the inflight wifi."
Pros: "An excellent flight"
"AA is getting worse each month. The rank and file staff and cabin crews are down-right nasty and rude. They need to stop worrying about curing all of society's ills and get back to flying planes and doing it with a smile."
Pros: "Amazing crew. Departed and arrived on time."
Cons: "Everything was good"
Pros: "Smooth ride, great crew, free flight entertainment with screen built into each seat."
Pros: "Great crew"
Pros: "Like the multiple USB charging outlets and the mobile device holder on the backrest"
Cons: "Could have been better without mechanical issues, delay."
Cons: "I downloaded the AA ap and followed the instructions but could not get entertainment to work on my Android phone."
Pros: "The plane didn’t crash"
Cons: "The air smelled like a dirty diaper, seats are over priced for the very little improvement over basic economy"
Cons: "Every time I fly American through Charlotte someone removes my protective cover from one of my suitcases and does not put it back and I lose an expensive cover and my suitcase gets scratched."
Pros: "Seats comfortable. Plane clean."
Cons: "Air conditioning way too cold. Turning off outlets did not stop extremely cold air. Delay caused by redistributing passengers to move weight. Seemed unnecessary, but apparently it wasn't. Would rather be safe than sorry. when pilot talked, couldn't understand him at all. Slurred speech."
Pros: "The Crew was friendly and professional"
Cons: "More entertainment options and food"
Pros: "The boarding process was not complicated and my moved along in an orderly fashion."
Cons: "Make the seats more comfortable! Especially on long fights where the risk of blood clots are higher."
Pros: "Crew was on par. Not great, but not bad either. It was a tiny plane so we were all cramped in there."
Pros: "Fast Flights were a major plus!"
Cons: "Crew could’ve been more enthusiastic"
Pros: "Flight attendants were excellent. Communication from the flight deck was good as well"
Cons: "Again, I paid for extra legroom when I purchased seats for a British airways flight and at check in I was rerouted to an American Airlines flight. The seats were the same in the entire aircraft except for first class. I want a refund!"
Pros: "Starters, the flight was co coached with American airlines which is one of the worst airlines I've traveled so far. They lost my bad, and so far no one can help me locate it. Changed my flight without noticing me, made me run around the airport like crazy trying to catch the connecting flight just to find out that AA airlines already changed my itinerary."
Cons: "Everything. Poor service, rude flight attendants, unhelpful staff."
Cons: "Despite having a boarding pass with an assigned seat, Avianca would not let me board. My seat was given to someone else. There was no explanation as to why I no longer had a reserved seat. I had to wait until the next morning to get a flight to Cusco. My hotel reservation in Cusco for the night could not be refunded so I am out $400."
Pros: "The airlines don't allow enough room to sit comfortably. I am 6' 2" 250 lbs. My knees touch the back of the seat in front of me and there is no room side to side. Very uncomfortable."
Pros: "Getting off."
Cons: "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. Further, there were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."
Pros: "Worst trip ever"
Cons: "Delayed hours , then circled airport on arrival. Then couldn’t deboard because no gate. Hands down worst experience"
Pros: "Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly)."
Cons: "This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?"
Pros: "From the time we got to the counter to boarding and then the flight, we were treated extremely well and with care. We were brought to the front of the line for preboarding. Everyone used our name and smiled as they provided service."
Cons: "The TSA agent was cold and it took a supervisor to ensure our needs were met."
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "Everyone was nice. Flight left on time an landed early."
Cons: "The front row for the exit is too small. The diagram i looked at said it was an exit row on the 2nd leg of my flight. It wasnt!! Uncomortable for my legs. Im 6'3"
Pros: "Best crew on American Airlines. Very friendly. They moved me to middle row with empty seats and I was able to lie down and stretch my legs. Being 67 years old I really appreciate that kind of attention given to me. After I woke up stewardess came and asked me if I was able to sleep well and gave me ice cream and coffee . You don't get that kind of personal attention anywhere else. Great job!!"
Pros: "would never have made my connection"
Cons: "I loved the fact everything was exactly like the booking information. No hassles and no issues."
Cons: "I was traveling with the exact same size suitcase I’ve probably traveled with as a carry on for at least 50 prior flights, and the boarding agent insisted it was too large. I am a very petite woman, and so when I carry a normal size bag, it can look large by comparison to my body. Further, the flight was 1/3 empty and had plenty of overhead space even once the plane was completely boarded. I am sorely offended based on the discrimination I suggested simply because I am short of stature."
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Cons: "The fact that my original seats were not given. The other issue was that Alaska wasn’t my airline but American was. They didn’t even tell me until I got to the gate, moved over to another and then got transferred over to my gate."
Pros: "Terrible delay in plane on tarmac. Just nasty"
Cons: "Not enough food to feed all passengers and the service was very slow."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Pros: "Lo siento. No habla ingles. Me muy guapo."
Cons: "No entertainmento."
Cons: "We didnt managed to get on that flight due to the delay from precious flight from philadelphia"
Pros: "Crew was professional, flight was smooth."
Cons: "Plane was old. NO in-seat power, no USB chargers, no in-seat entertainment. TV monitors in the aisles? Is this the 1990s? One crappy movie? The "headsets" are a joke. Too many announcements - and I don't like it when they play movie trailers, commercials, etc. over the sound system. The food was horrific. I wish American Airlines would charge $20 more per ticket and provide some reasonable food. Everything just screamed LOW QUALITY. Lucky I had brought a sandwich and some snacks with me on board. The food was so bad that I didn't even touch it. They should just eliminate the food completely and tell people to bring their own on board."
Pros: "Everyone was friendly"
Cons: "Very tight fit."
Cons: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
Pros: "The boarding was super fast as well as exiting, WOW!"
Pros: "Once again, another good and on time flight with American. I was once again surprised."
Cons: "Landing was ROUGH"
Pros: "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"
Pros: "Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!"
Pros: "The crew was nice and attentive. The pilot came over the speaker to tell us about our flight. We made it in early!"
Cons: "The movie shown during the flight was a bit odd. Not sure where it came from but it was not overly entertaining."
Cons: "Last row. They forgot to assign us seats and we almost didn't get one. We had to because we had a dog. They put the dog under the wrong reservation and were concerned they charged someone else for it. No concern for fact they forgot to get us seats. We were in last row center seats. Horrible. Then we were starving and willing to purchase food. By the time they got to us, they were out of food. What?!?! We were willing to pay! Rude personnel. Horrible all around. Hate America. United is better."
Cons: "No food or beverages for me. I slept comfortably on my flight"
Cons: "Huge delay"
Pros: "Everyone was helpful and friendly. It was my first trip, and I would do it again."
Pros: "The service was ok"
Cons: "First when I was checking in I didn't know I only can check in 2 baggage so I had 2 baggage and a 32" TV that I couldn't my TV and at Tampa they took my carry on bag because is was full and I didn't wanna do that they wasn't professional so I'm not happy with my trip."
"Great flight! Easy boarding & quiet flight"
Cons: "Check in problems with precheck. There seems to be a consistent issue with seeing our precheck on our boarding pass. This has happened twice. Otherwise good overall. Time to fix the problem"
Pros: "Seats and layout was updated. More room in economy. Staff was personable 3 bathrooms in economy rather than just 2."
Cons: "Offer dinner service for a six hour flight."
Pros: "Prices and service"
Cons: "Everything its perfect service"
Cons: "Older airplane with ragged seats; food wasn't very good"
Pros: "The woman at the counter was helpful and cheerful."
Cons: "The experience was poor due to a flight delay that would have resulted in a missed connection. This resulted in a very negative effect because I won't be able to make an important business meeting."
Pros: "Getting off the plane."
Cons: "First, it was a big ordeal to get seats together, traveling with 3 children. Seats did not recline. No movie screen, entertainment. Weren’t allowed a carryon, only under seat. Will not fly united again."
Cons: "The flight departed over 3 hours late. Rather than communicating a realistic departure time, the flight was delayed 6 times in 20-40 minute intervals."
Cons: "Another airport would be better, no extra charges for bags would be even better!"
Cons: "What a rip off airline trying to nickel and dime you every chance they can. You think you got a value until they add in extra money every chance they can. $13 to pick your seat. Tight fitting seats. They don't allow a carry on bag when you book economy and you have to pay for your carry on. Etc."
Pros: "Clean, comfortable, wonderful crew, even got an appearance from Santa (we flew week before Christmas) which our 3ywar old loved"
Pros: "Getting off the plane. The unusually chipper voices telling us “B-bye”"
Cons: "I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness."
Pros: "We arrived on time despite leaving 45 minutes late"
Cons: "LAX now buses people to the planes. We stood on the bus for 45 minutes and then drove for 10 minutes on an active taxi way. The crew for united just does not seem motivated anymore on any flight. Even in first class we were offered water only 2 on a 5 hour flight. The crew just sat in the front and looked at their phones. The food made me sick for two days - so it is better to just not eat it and bring your own. It is sad as I united used to be a great airline and now they just seem to focus on what new fee they can charge."
Pros: "Denver had about 2” of blowing snow but the flight in was good and the pilot and crew kept us up to date."
Pros: "Brought my own entertainment. Friendly staff. Great boarding process. On time departure"
Cons: "No food on a 7 hour flight?? That comes close to torture in my book. Crossing a huge ocean = food you don't have to pay for, in my book."
Pros: "Great experience from A-Z!!"
Cons: "Flight over 5 hours late."
Pros: "That goodness it was a short flight. Seats are small."
Pros: "The crew was friendly, and the flight time was an hour shorter than scheduled. But those are silver linings to real problems I encountered."
Cons: "This flight was actually from Denver to Kona. There was 1.5 hour delay due to mechanical issue with plane, so we had to switch gates and planes. That wasn't so bad. What made it bad was an extra 45 minute delay because apparently maintenance forgot to sign off on the new plane. Also, the space below the seat for my feet and carry-on was unacceptable. All the aisle seats like mine had only half the space of the window seats for their feet. If you're in an aisle seat on that plane, it's impossible to fit anything but the size of a small purse under the seat in front of you. And the middle seat fares only a bit better. Finally, with 7 hours of flight time plus about an hour waiting to depart from gate on plane, the crew ignorantly decided to hand out the Hawaii form to fill out within 2 minutes of preparing to land. Many people didn't have time to fill out the form before being required to put tray tables up. Fortunately, these forms aren't as serious as going thru customs, but it's stupid to pass out the forms that late into the flight expecting people to complete them."
Pros: "Friendly crew. Crew was very positive and helpful despite the delay."
Cons: "Flight was delayed 2.5 hr. To use the entertainment you have to download an app, but in order to download the app you have to pay for wifi."
Cons: "My TSA pre number wasn't included in my ticket and I was delayed for over an hour"
Pros: "The entertainment selection was great!! The crew was great!"
Cons: "It was SO hot on plane, I was miserable the whole flight. It started out with a delay on the tarmac due to the air conditioning not working. We had to wait for maintenance to fix that. That wasn’t a big deal to me. We didn’t have a connecting flight to catch, so we were understanding....things happen. The problem for me began when HOT air was blowing on my legs the WHOLE flight. I was miserable! They only had pizza for purchase which did NOT sound appetizing in that heat. It was a terribly long flight and I was so happy to land and get off!!"
Pros: "Smooth sailing, the crew was so friendly and flight were all on time. They had really good movies on board which made time fly faster and"
Cons: "Nothen bad to say."
Pros: "Very friendly & accommodating crew. Pilot kept up informed. Personable disposition exuded across the board."
Pros: "The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap."
Cons: "The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas."
Pros: "That it was only a 5/6 hour flight"
Cons: "Movie choices were very limited. Need better snacks than only little mixed crackers."
Pros: "757 first class was excellent"
Cons: "First time using 1st class, now I am spoiled. United coach seats are to small"
Pros: "Fast boarding, polite crew, generally an easy process."
Cons: "Cramped and old plane, inefficient deboarding, mediocre coffee."
Pros: "Pleasant interactions"
Cons: "Didn't realize I couldn't choose my seats with United's new fare"
Pros: "Nothing at all"
Cons: "I was delayed /cancelled 12 times due to air traffic and arrived 27 hours after I was suppose to. Instead of 1 connecting flight they made me take another connecting flight. I was offered no vouchers for anything and all the people at the desks were very rude. To top it all off they lost my luggage and they still haven't found it, it's been over 24 hours"
Pros: "Flight left on time"
Cons: "The sweet wafer was a lot of empty calories."
Pros: "Not much."
Cons: "This flight was delayed 3.5 hours because of "weather" in Newark...it was raining......"
Pros: "I completed my check in and printed my boarding passes online. The program was easy to use. The flight was on time and the crew was very courteous.There were no problems with my luggage. The service was excellent."
Cons: "Late departure with no explanation. Had to walk outside in freezing snow and rain. Miserable."
Pros: "Hey, the flights actually were on time. Shocking for United."
Cons: "What does a girl have to do to get in a boarding group that isn't LAST?"
Pros: "Arriving early in LA"
Cons: "No head phones. toilet sink blocked paper bin not emptied check in at Rochester was a horror show. In end supervisor had to help. He said United wasn't connected to Air NZ star alliance. Also wanted to charge $35 for extra bags when we were flying business class from LA to Auckland. We are both currently Gold elite with Air NZ Cant use money to buy glass of wine or buy food. On way from LA to Rochester , 2 stages nite lights didnt work so couldn't read as window passenger pulled the blind down, it was night time."
Cons: "Ran out of the food that i wanted... settled with something that wasn't great."
Pros: "Service/flight attendants were great. Flight was smooth mostly. Space was good as nobody next to me. Flt from YYZ via ORD to SFO misplaced my luggage and got it the next day."
Cons: "ORD to SFO was very turbulent and luggage didn't make it. Seats tight in middle for ORD to SFO"
Cons: "You had to pay for internet service in order to watch the free movies."
Cons: "Got delayed and flights cancelled with very little information or assistance from united to help solve the problem. Finally transferred to American Airlines and had a much better experience"
Pros: "Pre-check in, printed my boarding pass before i got to the airport"
Cons: "Early morning flight...i could have done with a cup of joe."
Pros: "The staff on this plane was friendly. There was room to stretch"
Cons: "We Weren't offered any drinks"
Cons: "The seats in coach were curved in a weird way. The seats made my posture bad."
Pros: "The stewards were awesome. Funny kind and attentive"
Pros: "No delay, nice staff"
Cons: "Seat next to bathroom"
Cons: "Second time in a month my united flight to ewr was cancelled. Will never fly with them again"
Pros: "The flight attendant was superb. He made me laugh, and helped me relax because the plain stopped and they said we had to wait 20 minutes for take off and I had a connection plane with 45 minutes to get to the other plane:("
Cons: "The seat felt hard, not cushioned enough, especially the back area"
Pros: "The seats"
Cons: "The plane the service and overall United as an airline"
Cons: "The plane was delayed quite some time and we sat on the Tarmac for about 40 minutes too long."
Airlines flying from Rochester to Kailua-Kona have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rochester to Kailua-Kona
Masks required on board, masks provided on flights from Rochester to Kailua-Kona
Social distancing seating
Middle seats unavailable to book on flights from Rochester to Kailua-Kona
Testing for antibodies, testing for symptoms for flights from Rochester to Kailua-Kona
Waiving of change fees. Search flexible flights from Rochester to Kailua-Kona