Daily cleaning, installation of cabin HEPA filters on flights from New York to Lihue
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Scores according to KAYAK customer reviews
Pros: "The crew was great. I have sensitive ears, so sitting beside the loud engine is not something that I liked. I was uncomfortable, until I moved."
Cons: "having some ear plugs"
Pros: "Crew kept you informed."
Cons: "All went well"
Pros: "PLane was clean, boarding went fast, meals and snacks were decent."
Cons: "The sound system was turned up too loud. Did not appreciate being bombarded with advertising on the entertainment system, on the Loud speakers as cabin crew hawked the company credit card etc"
Cons: "Easier access to entertainment"
Pros: "I love"
Pros: "POG juice!"
Cons: "Entertainment--what entertainment?"
Pros: "Boarding process"
Pros: "Line up process to board"
Pros: "Fast boarding"
Cons: "No entertainment"
Pros: "No layover"
Pros: "Fast boarding and fast disembarking."
Cons: "No issues"
Pros: "Everything was fine in general."
Cons: "Turbulance but pilot did not addeess it by saying he would change altitude to avoid it."
Pros: "From check in to inflight excellent"
Cons: "Nothing other then screaming babies, people don’t fly with your screaming baby, do stay cations"
Cons: "flight left late and onboard service was quite poor, including the so called meal of a mushy chicken parts sandwich. Also Hawaiian no longer responds when you push the service button. Unlikely I would fly Hawaiian again."
Cons: "Plane was old. Airplane was freezing, they only hade blankets for sale. My husband’s seat did not recline"
Pros: "Leg space was good.no inflight intertan"
Cons: "No onflight entertainment unless you fork over money for an IPad."
Pros: "They offered meals unlike AA, Delta, or Ynited"
Pros: "Everyone was smiling and full of aloha spirit as always which is why i LOVE flying w Hawaiian!"
Cons: "Except this time... only time this has happened. Went to get boarding pass- had a small rolling suitcase (bought specifically for carry on and have used for last two years flying 6+ times per year) and a shoulder bag/purse. A woman flagged me down a so walked by saying my rolling case was too large an too heavy. I said “oh no i use this everytime i fly. It’s specifcally for carry on. Also it’s not even full so there’s no way it’s too heavy” also how would she know by looking how much it weights? In short she got very angry at me and said i have no choice but to check it. Then went over to counter and the lady said “you don’t need to check this is the correct size” she was very nice and i explained what happened. I’m just telling you this as maybe some of the newer employees are taking their jobs too seriously. Aloha!"
Pros: "Leg room"
Cons: "No food. I ordered kosher meal , was told Kayak it was confirmed . The stewardess said they never have kosher . So I was lied to by your representative."
Pros: "Not much to like when your reservation is not upheld and your property is lost and you miss your intended outing due to no fault of your own. Really poor customer service."
Cons: "I didn't like any of it."
Pros: "Staff were amazingly friendly"
Cons: "Extremely noisy plane. Cold"
Cons: "Air craft too old. Lot of noise in the back section. Not comfortable for economy seating."
Pros: "That there were movies to watch, even though not such great options"
Cons: "Lost luggage that was gate checked, paid $600 extra for upgraded seats and they weren't great. We had a window seat but there was barely a window."
Cons: "Awful to be delayed and stuck at the airport for over 12 hours for anytime especially on a holiday. I was and am livid!"
Cons: "Rough landing - HNL is a rough terminal to navigate"
Pros: "On schedule"
Cons: "bad pog"
Cons: "Our flight did not leave til 8, boarding was from 7:15-7:40, we arrive a little late, 7:19, but still makable and they would not let us put our bags on the plane. Where is this policy made clear for people? As far as we knew we still had 20 minutes. Our options were we could pay 700+ dollars per person to reroute our plane, or we could go to Hawaii without our stuff, which was just not within reason obviously."
Pros: "Complimentary wine"
Cons: "No Individual TV"
Cons: "TVs should not charge to watch anything (many other airlines offer this). Also, offering wifi would be a big improvement."
Cons: "There was no TV's for each individual.. It's a small complaint.. But yea.."
Pros: "And they assigned me a middle seat at the very back. Although I checked in one day prior."
Cons: "See above"
Cons: "14 hour delay!! WTF!?!"
Pros: "I really had a comfortable ride- thank you as always!"
Cons: "Airline, scheduling, additional fees. Missed connection, communication system was not checked before departure causing a 2 hour ground delay."
Pros: "they run a tight ship"
Cons: "only game in town, so they charge what they want"
Pros: "Our brakes were not up to par to land in Kauai. Detour to Honolulu. Sucked!!!!!!!!!"
Pros: "The crew on flight 63 on the 28th of Aug. went out of their way & turned into lost baggage my prescription sunglasses. Maybe the cleanup crew also found them. I can't tell you what it meant to find them today in lost baggage. Awesome employees, I'll always fly Hawaiian air."
Cons: "Passenger have to pay for every single entertainment."
Pros: "The dinner"
Pros: "The people in the plane are fine."
Cons: "Hawaiian air's customer service does NOT exist. When I had a problem and needed a simple change on a ticket because documented medical emergency they would not help. I had to purchase a second ticket for the same flight which cost me 1,100.00. I will forever bad mouth this airline until I get satisfaction which will never come."
Pros: "I like the seating accommodations that they made."
Cons: "It was extremely cold and you were only offered to purchase a blanket. It was not fair."
Cons: "Poor drink/food service, no free wifi, no free movies all make for one long boring flight."
Pros: "Came on time"
Cons: "No entertainment"
Pros: "Overall staff was patient and sweet"
Pros: "- crew was friendly"
Cons: "- old plane from mid 90ties - constant trying to sell me extras - terrible food, too little food - no inflight entertainment - plane broke had to stop over in Seattle - purser was terrible - those are just my top things I didn't like - never fly this airline agai"
Cons: "Have to pay for entertainment on a 12 hour flight Only free choices were Hawaiian commercials"
Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"
Pros: "Boarding was smooth."
Cons: "The cabin temperature was very hot"
Cons: "More food more room - but hey that’s what we always want"
Cons: "No customer service they do not care and it shows"
Cons: "Very bad service, airline unrespectfull, discortesy"
Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Cons: "Late taking off. Let's leave on time"
Pros: "The cAbin attendant was really good"
Pros: "Overall ok."
Cons: "Cabin was freezing."
Pros: "I have no complaints. Not on"
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Pros: "The food and the service"
Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."
Pros: "Food and movies were good."
Cons: "Didn't leave on time."
Cons: "Price to get a little more space"
Cons: "Lack of legroom in economy"
Cons: "Terrible staff"
Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"
Pros: "Excellent job"
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."
Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."
Pros: "Efficient hop to Boston"
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Pros: "Everything up to departure. Sat in line for almost an hour."
Cons: "Strangely cold!"
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "Movies- pro staff"
Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"
Cons: "Too old aircrafts"
Pros: "Every thing went well thx"
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Cons: "Everything sucks all the prople that work in check in are sucks, they were mad rude"
Pros: "wifi on flights"
Cons: "the exit door is not sealed properly so it was freezing ! so mush so that a nice layer of ice was created along side the door with me next to it. tons of fun. its super long and their is no food or video screens. bring yourown"
Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."
Pros: "The two ladies who were initially boarding passengers were excellent. They had wonderful people skills, were smiling, and extremely personable. I loved the interaction."
Pros: "It's nice to be theoretically in zone 2"
Cons: "Boarding is inconsistant. At JFK it was like boarding a plane in China. Everyone congested at the front. One Delta person taking tickets. Two Delta people not helping her. We boarded slowly, partially because people STILL refuse to check bags that are not carry on bags. We left late. Why have zones at all? Why have carrying rules that you don't enforce? Why did we pay $25 a bag if you don't enforce this? Food choices are funny, especially the "tapas". Whoever thinks THOSE are tapas should Google the word tapas. Delta reportedly earned 746 million in the first quarter and you charge for everything and still can't come up with decent food for us to BUY?"
Pros: "After flying American Delta was an miracle. I didn't have to spend the night in the airport. It was on time. Everyone was nice & helpful. Easy."
Cons: "Still waiting to take connection"
Cons: "Better entertaiment system"
Pros: "See above"
Cons: "Baggage lost."
Pros: "The stewardesses were very polite and helpful"
Cons: "6hours delay and no reimbursement. It sucked! Thank you."
Cons: "No individual screen. It would have been nice to know that beforehand. It was an unpleasant surprise."
Cons: "The fact that one could not book either an aisle or a window without paying significant sums is ridiculous - an additional $74 for a window seat and some were considerably more than that."
Pros: "Friendly staff."
Pros: "Priority boarding."
Cons: "Food is horrible at AA, in special breakfast!"
Cons: "Too little room for legs and cabin was colder than usual."
Cons: "My Chair would not recline it was broken and was crushed every time the guy in front would lay back on his cause I could not move mine!"
Pros: "In general everything was good."
Cons: "There was no menu to know ahead what was coming so I could have decided before the meals came"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Cons: "Strange thing: my wife and I were in business class. The stewardess going down my isle said all dinner choices were already used up and I only had a choice of pasta or chicken. Later the stewardess went down the isle for my wife and she had all choices available! Weird. And the stewardess said this was as it was supposed to be."
Pros: "Cookie hehehh"
Pros: "Overall was great."
Pros: "Boarding was on time and we departed on time and arrived on schedule-fllight was very comfortable"
Cons: "Snacks were ok but main meal could have been better- suggest u go back to box meal such as a sandwich and piece of fruit."
Cons: "Passengers too crammed in closer together."
Pros: "overall okay"
Cons: "malaysia airlines only allows one check in? didnt give any headphones for tv"
Pros: "fly was on time, good service, food and entertainment."
Pros: "Fast once we were airborne"
Cons: "Delay without explanation, then sitting on tarmac for 40 minutes."
Cons: "No personal entertainment systems. I ordered a low lactose meal and got yogurt which is high in lactose!"
Cons: "Could not buy snacks"
Cons: "They were not honest with the information given by stewardesses"
Cons: "Airfare.com is very difficult to deal with."
Cons: "No usb or wall chargers. No inseat entertainment and glitchy wifi entertainment"
Cons: "There was no phone charger at the seat."
Cons: "The seat was extremely comfortable."
Cons: "Always delaysd"
Pros: "The pilot was amazing!"
Cons: "It was one hour late."
Pros: "Everything went smooth"
Pros: "Every thing."
Cons: "All good"
Pros: "Once we boarded, business class was very good."
Cons: "Food was pretty bad, dinner and breakfast. No taste at all."
Pros: "No delays, speedy boarding and off boarding."
Cons: "Nothing..it was great."
Pros: "Terrible porque no pude viajar ayer"
Pros: "Everything overall"
Pros: "found out upon boarding that my $97 ticket was for a business class seat. Awesome"
Cons: "Delayed 2 hrs"
Pros: "i have to pay $90 for my seat"
Cons: "It was a headache!"
Pros: "does not have compensation during my stay, sad"
Pros: "Seating way too tight"
Pros: "It was five star all the way."
Pros: "Everything except what I didn't like."
Cons: "Delayed departure"
Cons: "The movies were watched were old movies; they could be updated."
Cons: "breakfast was horrible"
Pros: "On time with no problems"
Pros: "Fast boarding"
Cons: "Wi-Fi could be better with no interruptions. My movies were interrupted 2 times."
Pros: "Minimal amount of announcements"
Cons: "Seat was uncomfortable and toilets were in need of cleaning."
Pros: "I know how everything works with United Airlines."
Cons: "Free Wi-Fi for everyone!"
Cons: "We sat on tarmac for two hours after the scheduled take off and weren’t even offered a glass of water..."
Cons: "More legroom."
Pros: "On time"
Cons: "H m"
Pros: "i asked for a glass of water and the answer was you had one already hahahahahaha"
Pros: "Smoothie landing"
Cons: "Only one snack"
Cons: "WiFi wouldn’t process and no outlet’s for power. These work as standard on delta or JetBlue"
Pros: "Bathroom was clean and nice"
Cons: "I farted on the plane"
Pros: "Nothing really"
Cons: "They are stingy with drinks and snacks (no individual water bottles), boarding process is chaotic, WiFi is terrible (but free)"
Cons: "Under staffed. After a long friday in New York I was looking forward to a glass of wine. You would think 2.5 hr flights could handle serving everyone drinks."
Cons: "The seat cushion of 21A seems tilted forward. Please fix it."
Cons: "If you don't check luggage you can't pre-print your boarding pass or pick your seat, which adds a few minutes at the airport."
Pros: "Great rate easy to book & accurate"
Pros: "Same as above (for both flights"
Cons: "Same as above (for both flights"
Pros: "Service was outstanding"
Cons: "It was after 10p. The lights were going on and off for beverage services and garage pick up. The lights were the stewards were were on, either for them or for people going back and forth to the bathroom ."
Cons: "The fact that I wasn't able to sit with my travel partner"
Cons: "Can't think of i enjoy it"
Pros: "They got me out early, before expected storm."
Pros: "On schedule"
Cons: "My luggage lock was broken."
Pros: "Not much, except maybe the price."
Cons: "Rude ground staff (air staff were nice). Several delays and not organized at all."
Cons: "Tickets oversold i almost got to wait till morning 10am"
Pros: "The service was fantastic."
Cons: "I was delayed and missed my connecting and then was not helped in Denver."
Pros: "Very nice experience"
Cons: "Both flights were delayed /"
Cons: "All of it. EVERY SINGLE BIT..."
Cons: "Wine not good for price. Has to check carry-on bag."
Pros: "The coffee and waffle snack."
Cons: "The 40 minute delay."
Pros: "All was good"
Cons: "Have to pay for tv. And headsets aren't loud enough to hear tv"
Pros: "Everything. We were held up in traffic and United was so accommodating. We were in awe"
Cons: "We had a Turblance in Chicago !!"
Pros: "This airline is better than most of the others."
Cons: "Boarded, then sat on runway for about 50 minutes"
Pros: "All was well"
Cons: "I had no real complaints"
Pros: "Everything was great! I was happy to find such a great deal last minute."
Pros: "arrived on time despite delayed departure"
Cons: "1 of the worst landing I have ever experienced."
Pros: "Easy fast friendly!"
Cons: "That it wasnt free :)"
Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Pros: "smooth sailing the staff was pretty good"
Pros: "How they take care us in the plane I love!!"
Cons: "Everything was good"
Airlines flying from New York to Lihue have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Lihue
Masks required on board, masks provided on flights from New York to Lihue
Social distancing seating
Middle seats unavailable to book on flights from New York to Lihue
Testing for antibodies, testing for symptoms for flights from New York to Lihue
Waiving of change fees. Search flexible flights from New York to Lihue