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Pros: "New plane!!"
Cons: "No WiFi"

Cons: "Delay"

Pros: "We arrived early in Toronto . Excellent Service"

Pros: "Service was efficient and pleasant. Complementary drinks and snacks were served. This was a nice surprise!"

Pros: "Overall a great experience."

Pros: "As a professional musician, flying with my viola is one of the most nerve wracking experiences, as if it is forced to be checked due to insufficient room for overhead baggage, it could be completely destroyed. As stated in Air Canada's online policy, passengers traveling with musical instruments that fit as carry on baggage are allowed to change to earlier boarding zones. After approaching a staff member with my viola, I wasn't simply assigned an earlier zone, but rather I was allowed to board first. On this principle alone I will be flying Air Canada again. Thank you!!!"

Pros: "Loved the staff. Very friendly. Planes were clean and most of all, got to me my destination. On time!"

Pros: "Good price"
Cons: "Horrible customer care"

Pros: "Delays"
Cons: "Delays"

Cons: "Long delays"

Cons: "Delayed for more than two hours on both the trips to and from Canada. This is a common thing with Air Canada i heard. Flights always get delayed."

Pros: "Once we were up in the air everything was well and good."
Cons: "Massive weather delays at the gate and lack of communication from gate agents."

Pros: "The fact that I called in the a.m. and they rebooked immediately, no charge."

Pros: "No problems."

Cons: "Was not on time, old air craft."

Pros: "Air Canada sucks! Rip off artists. Service is poor and price gauging is rampant"

Pros: "Take off and landing were both smooth and ahead of time. Landed Toronto from New York about 30 minutes early!"
Cons: "Charging for earphones!!!"

Pros: "Flights were on time"
Cons: "Forcing us to check carry on bags, and not very courteous about it."

Pros: "Does not alert passengers they need an ETA before checking in. Waste of time"

Pros: "On time and quick and simple"

Pros: "It was on time and they served drinks."

Cons: "Service"

Cons: "Everything was good"

Pros: "Efficiency, comfort"

Pros: "Quick easy and painless boarding and de boarding. It's been a while since I flew Air Canada and I was pleasantly surprised by the upgrades, including the tinted windows!"

Cons: "Delayed"

Pros: "Everthing was smooth and on time"
Cons: "Nothing specific"

Pros: "Flight was delayed several hours with no compensation given"

Cons: "Cancelled flights and delays."

Pros: "Nothing"
Cons: "AC Ticket attendants were unbelievably rude."

Cons: "It was canceled"

Pros: "Left on time, arrived on time."

Pros: "Nothing"
Cons: "The airline failed to mention transit visa rules. Really poor customer service. Irrespective of what time of the day you call, the average wait time is 30 min. Who can wait for 30 min to receive his/her call. That's stupid for a premium air line. Even when someone answered they failed to provide a solution and were unsympathetic to my cause"

Pros: "Overall good. A bad delay and boarding process. I can't fill out the above rating cause my computer dos'nt let me."

Pros: "Nothing"
Cons: "Cancelled, terrible service, cancelled last minute, no reasonable options for rebooking, not enough staff, disorganized section at airport, rudest security ever."

Pros: "Nothing"
Cons: "Cancelled flights, delays, no refund option so I had to wait 15hrs to get to a 1 hrs destination. Then they lost my luggage so my mini weekend away turned into a disaster. I basically wasted $1,000 for a nightmare trip. If they would've just issued a refund in the beginning I would've been fine w the cancelation."

Cons: "Flights get cancelled or delayed all the time so that's not what was so upsetting. It was the way we were informed about these delays. The staff were jest rude, making a bad experience even worse. Then they lost my bags, couldn't track them, couldn't tell me where they were. And I was flying out to another country for a tour next day so that was very inconvenient. I won't be flying with this airline again. They don't know what good customer service is."

Pros: "on time"

Cons: "Good"

Pros: "Everyone was nice and the seating area had room."

Pros: "Checking our luggage at the gate and how courteous everyone was Maureen"
Cons: "paying for extra seats was fine but our zone was the last to call. Maureen"

Cons: "It got cancelled and the service was horrific"

Cons: "My daughter got destroyed by a cup of coffee a passenger behind her was holding when turbulence struck quiet bad,neither he or the airline apologizes for either."

Pros: "We arrived ontime."

Cons: "LONG DELETED !!!!!!!!!!!!!!"

Cons: "Long time till take off."

Pros: "it was on time landed a few minutes early stewerdess were very nice"

Cons: "They charged us 25 dollars for a carry on bag which was unfair. They didn't charge anyone else. When I came back I was not charged. I would like a refund. The people were very rude! I take that bag on trips weekly. I should have not been charged."

Cons: "I called and confirmed a special meal 40 hours in advance. They said they had no request form me and gave me fruit,"