Pros: "Seats were comfortable, service was fine."
Cons: "Boarding experience."
Cons: "Food and entertainment system"
Pros: "It was easy to get to the gate. The gate crew called out seats A-E as Amazing, Brilliant, ... Excellent."
Cons: "I could have used more leg room."
Cons: "Cheaper drinks lol"
Pros: "good flights"
Cons: "EWR is a dump"
Pros: "Crew was great. Seat was comfortable even though in the last row..helped that there was no one in the middle seat."
Cons: "Under seat luggage space on aisle seat is smaller than middle and window so is difficult for carry on/leg room."
Cons: "Great service. Wish we flew Alaska both ways instead of United ☹️"
Pros: "The seat was fine and the seatbelt just barely fit."
Cons: "Saw a bedbug on my window!!! Wasn't notified that they were serving breakfast when I reserved one. No free wifi. No monitors in the seat to track plane progress and watch a movie. All of those either cost extra or were separate. Due to constant line I was forced to use the bathroom when I landed"
Pros: "Food was excellent service was good"
Cons: "Boarding was too slow we sat at gate for almost an hour for baggage to be loaded"
Pros: "Staff was kind"
Cons: "Flight Delay"
Pros: "They were helpful during our delay."
Cons: "Couldn’t download the Gogo app to watch anything."
Pros: "Nothing was exceptional"
Cons: "The entertainment system was terrible. Kept getting thrown off in between while watching a movie multiple times"
Cons: "Flight was delayed taking off now we are in Seattle sitting on the tarmac for over and hour 15 mins to just get to a gare"
Pros: "The only positives were that the flight was on time and crew members were reliable."
Cons: "The seat was very dirty. I even felt the need to wipe it before I sat down, and the tissue I used became black. Otherwise, I felt like the plane was tight and uncomfortable for a 5.5 hour flight. At the end, one crew member was complaining about how slow we were to disembark to the people on the plane."
Pros: "Alaska airlines is a very good airline!"
Cons: "Need better food items"
Pros: "Lots of room, both legroom and overhead luggage room."
Pros: "This survey is great because it lets customers have a say in the airline industry’s practices and operations and the above question should have an N/A option because I neither consumed food nor used entertainment so I didn’t experience those two features on my flight and it would be misleading for me to give either item a rating of more or less than three"
Cons: "I buzzed the flight attendant and asked her to bring me water and I detected surprise and perhaps mild annoyance at my request and to make matters worse she brought back a half-full water cup as opposed to a full one"
Pros: "I didn’t know what to expect but I had an excellent trip. Enough leg room for a five hour flight. The entertainment was excellent, many choices of movies. No food was provided, you have to pay for any food or snack. You are given a cup of soda not the whole can. But I came prepared with food and drink. Overall, very good airline!"
Cons: "No food or snack are provided unless you purchase it!"
Pros: "In-flight internet worked pretty well. Everything else about the flight was good except for the breakfast sandwich."
Cons: "Breakfast sandwich was not nearly as delicious as the picture suggested. It was a lot of tough bread and not much flavor."
Pros: "Everyone was friendly"
Cons: "My luggage remained in Newark. Got to Kalispell and they don’t have it. Think it was never loaded. My travel companion has her lullage. Also any reimbursement is on another flight. Probably won’t be flying again so if no benefit to me. Disappointed"
Pros: "I liked everything about this Airline the hospitality the service they treated you with respect my flight was on time and the times that I have flown Alaska Airlines we've have never had any delays, the crew acted very professional and we're very attentive. Check in was a breeze"
Pros: "I like the fact you can keep chats on board for free"
Cons: "Alaska Airlines as usual as American companies won’t provide with snacks for free just water. Flight attendants passed by and didn’t get my order or seems to notice my interest in the menu"
Pros: "Everyone was lovely and to be honest it was the best plane experience I’ve ever had. I’ll take a polite and friendly crew over silly marketing gimmicks any day, which is what it feels like you give your travelers."
Pros: "I always enjoy flying with Alaska. The crews are generally nice and the leather seats are comfortable, even in cattle class. I like that they often give out the Biscoff biscuits, yum. I had lots of room on several of my flights, on one of them I had an entire row to myself, which was awesome."
Cons: "The fact that even on 5+ hour-long flights they still charge for the food is a little silly to me. But maybe that's how they all do these days. Still, it's unfortunate, or, it might have been nice to have more than one snack served up on such a long flight. The wifi is a little hard to maneuver, even with an instruction card. The Go-go inflight thing is cool, but they don't really advertise that you need to download the app while you're still on the ground...which they should advertise in their concourses or something."
Pros: "Entertainment was great."
Cons: "We were delayed due to “no water on the plane”. But appreciated the pilot informing us."
Pros: "Comfortable seating but I paid for it"
Cons: "Flight attendants seemed bogged down. The one from first class came into premium seating to help some people"
Pros: "Living in Seattle, there is no other choice. Alaska gets me where I need to go with great service, great planes and direct flights to my most important destinations. Considering I have banned United, Southwest, and Spirit from my travel searches, it's nice to know my hometown airline is so damned good."
Cons: "Seated next to 3 screaming children, flight attendants rude and unattentive, delays were not explained"
Pros: "Boarding was extremely easy and the staff was great."
Cons: "They ran out of breakfast food really fast. And it being an early flight it was very upsetting."
Pros: "Flight was good but my first flight was cancelled which gave me a 6 hour layover in Seattle."
Cons: "6 hr delay and arrive at Newark at 7:30 am and have to fight traffic to get home"
Pros: "I like everything from this company"
Pros: "The crew and especially a certain male flight attendant were absolutely wonderful! Great sense of humor and personality. As this was my first time flying with Alaska, I feel very positive about future travels with them."
Pros: "We finely got there"
Cons: "Getting on and off plane then waiting then getting back on plane then waiting to get the count right. Then leaving."
Pros: "Everything is good. Service Excellence all around!"
Cons: "More options in snacks."
Pros: "The people make the difference. Cheerful crew made the entire flight better."
Pros: "Nice short flight with no turbulence, comfortable temperature made it easy to sleep."
Pros: "The flight attendants were cheerful and helpful. They like adds the back of the plane right after the first class which aided in getting everyone to their seats quickly. The plane was clean and up to date."
Cons: "Maintenance issues caused extensive delays. Ran out of food options by the time they got to my row."
Pros: "Staff was friendly and accomodating."
Pros: "Really good flight with great crew"
Cons: "I wish there were vegan options"
Cons: "Didn't get to thank the whole crew!"
Pros: "Good pilot, helpful announcements"
Cons: "Sat in front of emergency row so couldn't recline"
Pros: "My first time on Alaska. I usually fly JetBlue or Virgin. They had great entertainment options (you have to use your laptop or cellphone) and free wifi for messaging. They staff were especially accommodating and hospitable."
Pros: "Watched a great movie without being charged extra! Stewards had a sense of humor & were efficient and kind."
Cons: "Seems like the seats get smaller and smaller."
Pros: "Flight attendants friendly"
Cons: "Food is a microwaved t.v. dinner at best."
Pros: "I liked paying $10 for an iPad where I could watch whatever movies and tv throughout the flight. I also changed my flight by doing a same day change and talked with two women who were both WONDERFUL!"
Cons: "There was one crew member who was slightly rude to people."
Pros: "Boarding was good, crew was average, seats were uncomfortable especially for a long flight"
Cons: "no free snacks were offered despite the distance and time of flight. only purchased items available and not appetizing !!"
Pros: "Plane left on time, staff was friendly"
Pros: "The staff were very friendly and charismatic. The lady at the check-in desk moved our flight up to help us avoid delays. Everybody was extremely helpful about getting my wife a wheelchair and getting her on and off the plane. Everybody always had a smile. The flight itself was smooth...barely any turbulence and good landing."
Cons: "The plane was too hot"
Pros: "Very helpful, very considerate."
Cons: "Better ventilation, less announcements."
Pros: "The seats were great and the crew was also good."
Cons: "The sound system at the seat I was assigned was not operational."
Pros: "The crew was amazing!"
Cons: "Everything was fabulously executed."
Pros: "Snacks and new interior on A320"
Cons: "Almost 4 hour delay and no Wi-Fi. When I complained to JetBlue I received a pathetic $15 credit."
Pros: "Crew was amazing flight was fast and seats are comfy"
Pros: "Good crew"
Cons: "Food options & Entertainment"
Pros: "Snack selection"
Cons: "Deplaning process"
Cons: "My entertainment system wasn't working. Kept freezing and restarting. I was allowed ton switch seats, but the same thing happened on the others I tried."
Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."
Pros: "Jet blue has better leg space than many other domestic flights I have taken. It was very comfortable"
Pros: "Crew was great, seat very comfy with good legroom."
Pros: "Mint seating and service is excellent."
Pros: "It was good. People were accommodating."
Pros: "Loved the variety of food offered, amount of legroom"
Cons: "Was awake, just completely skipped over by attendant for drinks"
Cons: "Seats... had a middle seat and crew would not move me to emergency exit row even when there was room there!"
Pros: "The crew was helpful"
Cons: "Communication about the delay Snacks has no variety. All too salty."
Pros: "Nothing! The flight was delayed until 10:34pm and still we did not board the plane at that time. Then when we finally board the plane a crew member Dan told me my luggage was to big which it was not, and when we landed in Puerto Rico I had to wait so long to get my luggage from the carousel."
Pros: "My flight was on time and arrived early."
Pros: "The flight was great, the crew was also great. We landed a half hour early which was even better! JetBlue has always been my favorite airline."
Pros: "They have hot towels and unlimited snacks"
Cons: "The crew on this particular flight was rude and one flight attendant in particular waddled so her hips hit everyone on the aisle seats and I'm not here to bump and grind with middle aged women. The inflight entertainment kept having issues and it was turbulent for most of the flight."
Cons: "Flight attendant had an attitude"
Cons: "No movies or entertainment to watch during the hard trip."
Pros: "Courtesy and service"
Pros: "JetBlue staff did keep us updated on the delay."
Cons: "I was second person in group C for boarding and they get checked my bag when there were plenty of people behind me in the last 2 groups."
Pros: "The flight took off on time and maybe even early and was early arriving even though it had to divert a little to avoid the hurricane. Everything seemed to run more efficiently because more extraordinary measures were being taken to keep flights running and on time. I was impressed."
Pros: "My flight was delayed but the staff easily put me on an earlier flight that had also been delayed; excellent customer service in all aspects."
Cons: "I believed that animals should not travel with people I had to switch seat with someone because I m extremely allergic to cats. So I had to seat in the back of plane to avoid a health problem. I think if people have the need to take their pets with them they should have a designated area. Not everyone love or like animals. Thank you"
Pros: "Opportunity for free self-serve snacks mid-flight."
Cons: "I fly Jetblue in large part for the robust entertainment system and seats which allow me to sleep. On this particular flight, my seat would not recline. Further, and more importantly, I had the only seat with a broken entertainment system on a 6 hour flight. Worse, the screen was on a loop, where every 30 seconds it would flash bright white light in my face, making it impossible for me to sleep or even rest. I would chalk it up to an aberration, however, my entertainment system was similarly broken on my last Jetblue flight. I am very disappointed. One last issue - we had to stand waiting in line to board for no apparent reason 35 extra minutes. Not a huge deal, but not ideal at the end of a long day."
Pros: "Every service is great"
Cons: "There is nothing not to like"
Cons: "TV didn’t work on our row but without asking they offered $15 credit per seat"
Pros: "Hard working courteous crew. A 45 min. delay caused by safety concern. That's a good thing."
Cons: "2 of the 3 video displays in our row could not function in movie or show mode. Worse still: the arm chair controls seem perfectly placed for accidental activation, which happened dozens of times on our flight. No way to disable. Very unpleasant."
Cons: "Almost all JetBlue employees I encountered were rude - yes I know they were frustrated with flight delays because of system failure, but at least y’all are paid. The terminal was dirty, crowded, and everything was shutting down even though people we still looking for food, beverages, Etc (so passengers make sure you are fed / prepared if you’re flying late out of Newark). There was miscommunication from almost every step and even on the play, delays were not conveyed. I’ll definitely avoid booking this flight with the airline & airport moving forward."
Cons: "Flight was 2.5 hours late and then landed at the wrong terminal."
Pros: "Seating was fine, flight attendants were very nice. It was a short flight and everyone worked to be efficient about boarding once the plane was ready for boarding."
Cons: "I wish the plane had come on time--the delay was inconvenient, although I understand sometimes the reason for delay can't be helped."
Cons: "the in seat entertainment system had no power outets an ways annoying to navigate. resting my arm on the arm rest would change the state of the inseat system"
Cons: "Flight was exceptionally hot, not only in my opinion, but that was also the opinion of other in the row on flight"
Pros: "What did I like? Well, I liked arriving at my destination, though getting there on Jet Blue was unpleasant."
Cons: "Stressful due to delays, disorganization, lack of communication, developing-world style of service."
Pros: "Everything: snacks, free wifi, all the nice staff at all parts of the trip"
Cons: "No options for users who have cash when onboard a flight. Won't forget to leave my debit card behind in the future."
Pros: "The sweet blues chips yummy"
Cons: "Tv was broke and it should be included"
Pros: "Love the free wifi. Plenty of room even in a regular middle seat. Nice to have a lavatory in the front of the plane for all to use."
Pros: "So much delays. 3 hour delay should entitle us with satisfactional offers."
Cons: "I was exhausted due to 3 hour delay."
Cons: "None of the TVs worked on the flight. The boarding crew in the terminal was rude and very short with everyone. i had to go up multiple times to ask about my seating assignment and was ignored and then waved away multiple times. And then as boarding began I was given a seat saying they "thought i was on standby" but i never was. i was given a seat in the last row with two other people who had infants on their laps so it was a very tight fit."
Pros: "Nice flight, exited the plane quickly"
Cons: "I didn't like that because I was in Class D, I boarded the plane after many people and there was zero space for my carry on- which contains medical equipment, and I was forced to put it below. The overhead compartments are teeny tiny, and when other people shove all their bags in there, there's no room for other people's single carry ons."
Pros: "The staff was amazing -- very friendly and made their customers feel welcomed and comfortable. Quentin was especially great. He helped me put my luggage in the overhead bins, and continuously made everyone laugh. Also he complimented my eyes and that was cool considering I was very tired and feeling pretty antisocial. Thank you for turning my morning around!"
Cons: "Not enough wheel chairs, barely made flight, seating was more cramped than usual."
Pros: "Great flight, excellent service. However, no recliner, seats were torn, could be updated and console for remote was dirty."
Cons: "Appearance, comfort."
Cons: "my entertainment screen was messed up, no sirius xm and video programs blacked out, plus brightness control graphic would not go off screen. Flight was late, again. Piece of used chewing gum was stuck under armrest handle."
Pros: "Customer service and seat space."
Cons: "Food could have been better"
Pros: "This airline was fantastic! The flight was very comfortable, the crew was friendly and it was very pleasant. Would definitely book with them again!"
Cons: "There wasn't anything I disliked about it, it did what it was supposed to do. I was very happy with my flight."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Pros: "Free entertainment"
Cons: "More comfortable seating"
Pros: "Crew is amazing and friendly"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Food was decent. Entertainment was decent."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Pros: "Food was so good. Crew was also very nice."
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Pros: "Good crew"
Cons: "The WiFi didn’t work well"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Cons: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "They did great. The weather was poor, so it felt more like a roller coaster ride home. Made it safe and sound. Would’ve been nice to get an update is speaker about change in weather and the rough ride in store when the whole ride was so turbulent."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Cons: "No dairy free options!"
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Pros: "Beverage and snack service"
Cons: "Seats too narrow"
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Cons: "You messed up my life with your poor service."
Pros: "Exceptionally helpful & attentive flight attendant, comfortable, on time"
Pros: "Cannot. Figure out how to use the wifi."
Pros: "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
Cons: "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
Pros: "Crew was nice"
Cons: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Pros: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Cons: "1. Wifi didn't work"
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "Flight went well and was smooth."
Cons: "The plane bathroom was old and junky"
Cons: "Lack of legroom in economy"
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "The crew was super friendly and incredibly helpful with our toddler."
Cons: "It was really cramped and the bathrooms smelled very strongly."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Pros: "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."
Pros: "the flight was on time and the staff very helpful"
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "The friendliness of the staff and movie choices"
Cons: "Seat space"
Cons: "Very rude flight attendant - unnecessary attitude"
Cons: "Unkindness of gate agent"
Cons: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Cons: "Snacks if possible"
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Pros: "I liked that from China to Seattle on the flight itself they took very good care of us making sure we were all comfortable, hydrated and well fed."
Cons: "The Shanghai airport did not open luggage drop off until 3hours before my flight when I was told it would open 5 hours prior, as well as tried to get me to leave to rent a hotel for the night as my layover was a few hours, then delayed Seattle boarding for over 45 minutes, once we were on the plane we were then told we were number 25 to leave therefore leaving us another hour and a half of a delay."
Pros: "Great crew."
Cons: "Very cramped seating on this plane."
Pros: "Left on time, smooth flight"
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Pros: "- took off and landed :) - negligible turbulence - captain's skill in landing in foggy Seattle weather was impressive. - coffee actually wasn't bad this time."
Cons: "- no individual displays - no individual air vent (this must have been a really old jet) - *very* cramped seats. I'm 6'2" and I barely fit in economy. The second someone reclines I'm in for an uncomfortable flight."
Cons: "My flight from anchorage was delayed over an hour so I miss my connecting flight and had to stay over night in the Seattle airport..."
Pros: "Nice crew"
Cons: "Smallest seats I’ve ever been in. Late departure because they forgot the plane’s security check in-between flights. Drinks served but no snacks."
Cons: "4.5 hour delay for maintenance issue, flight attendants were rude, uncomfortable seats"
Pros: "Very comfy, roomy seats. Helpful, welcoming staff. Great take-off and landing—very smooth."
Cons: "It would be nice to have TV’s in the seats for longer flights."
Cons: "There wasn’t a selection for “not applicable” so I gave low stars where the item didn’t exist I.e. entertainment."
Cons: "It now costs money to select ANY seat, to have ANY luggage whether it is carry-on or checked. The plains are old and poorly maintained (if I wasn't moved, the person in the seat in front of me would have crushed me by his constant backward leanings.) No longer a viable option to fly."
Pros: "I WILL LIKE TO PROVIDE THE AIRLINES SMALL SNACKS."
Pros: "The ticket price."
Cons: "The plane was very hot and stuffy. Very poor air circulation and not enough beverage service."
Pros: "Affordable flight."
Cons: "Was not aware they charge for a carry on bag."
Pros: "Good value for the price."
Cons: "the crew did not announce where baggage pick-up was, so all of us had to race around trying to find it. The airport staff didn't know either."
Cons: "Both flights to and from Alaska were delayed. The carry on baggage fees the seat selection fees were a terrible upcharge. I will not fly Suncountry again."
Pros: "The flight crew was fine and got us there on schedule."
Cons: "Terrible leg room and seats are like sitting on a bench. Not happy with the person checking us in as claimed we did not sign up for the correct bags but couldn't argue so stiffed us with another fee. Amazed they don't have pay toilets but that may be coming. Except for the return flight already scheduled home I will seek a different company the next time we fly. Looks like the sun is setting on Sun Country compared to what it used to be!"
Cons: "Both flights were over 20-30 minutes late. Safety announcements so loud they hurt my ears. Not even a snack for food but it is a discount airline I guess."
Pros: "It was great overall! the pilots take off and landing (my most unfavorite part of flying) did a wonderful job."
Cons: "The seats are pretty small and I had to pay extra for my seat. What's up witht hat?"
Pros: "Everything went smoothly"
Cons: "Plane was a little too warm."
Pros: "Sun Country is fantastic for flying to MN and the best part is that you don’t have to fly in to the main big terminal, which is something I really enjoy. Flight service was quick and clean and I was very comfortable on the flight."
Pros: "The flight was great, getting into Seattle a bit early. Very smooth, and I loved how the cockpit kept us updated on our progress. Snacks available, but we had brought our own bananas, pretzels, and a ginger snap cookie to share. I didn't rent a movie unit, so I had to provide my own entertainment! The seats are tight, but the round trip fare from Minneapolis to Seattle was $180 plus $20 something fees and tax! I call that a great bargain! Thanks Sun Country!"
Cons: "Can't think of a thing."
Cons: "Three big guys were in the same row of seats. Very uncomfortable until one was allowed to move."
Cons: "Our plane was at the gate well ahead of boarding. We boarded the plane on time and were actually ahead of schedule. We started taxing out to the runway and had to return to the gate because of a warning light. We had to stay on the plane for an extra hour while the light was fixed. These sorts of things should be fixed while at the gate, even before we board. The comfortability of sitting on a plane during boarding is not good."
Pros: "Service was good."
Cons: "No free snacks or drop down tv's"
Cons: "Both entertainment rental and food cost high. Need to be consistent enforcing luggage bag size allowed as carry on."
Pros: "Boarding was fast and easy"
Cons: "The flight attendants were very attentive"
Cons: "Handheld device rental too expensive and tv show selection to limited for my interests. I brought my own device and just wanted wifi to watch my shows on netflix."
Pros: "Absolutely nothing"
Cons: "First flight was delayed by 2 hours with no notification, missed connecting flight, no apology given and worst seats on plane were booked for us. Had to wait over 5 hours for next flight which also ended up being delayed and no option of discounted upgrade even though 9 of the 12 first class seats were available."
Pros: "On time as scheduled"
Cons: "No entertainment and snacks"
Pros: "Very smooth flight, courteous flight crew, and very good overall experience."
Cons: "Seat was a little hard but tolerable."
Pros: "Efficient on boarding."
Cons: "Few Flights statements are too push. People are shutting down their device and told shut off now when they're in a middle of doing it. One person told her I am doing it now. Stop making Sdumtion. Really look and listen."
Pros: "seats are comfortable, foot room good"
Pros: "Terrific gate agents and flight crew. Very personable. Unlike many other airlines, these people seemed to actually understand customer service and that passengers aren't cattle. Very refreshing experience."
Pros: "Low price."
Cons: "Crew was overly brusque."
Pros: "Couldn't be smoother. Ahead of schedule."
Cons: "No meal"
Pros: "The flight was fine, crew very friendly. Other than the fact that too many passengers carry on too much stuff it was all fine."
Cons: "Check in was kind of chaotic. I couldn't get my boarding pass in advance so I had to stand in long lines and I wasn't checking a bag. When I got to the kiosk they didn't have a seat for me, but said I had to sit in an exit row. That's fine, but it was kinda freaky to see all the seats full on the screen. It was just different compared to what I'm used to with major carriers. After I got my boarding pass, everything was smooth and professionally done. On time, arrived early, courteous staff, clean plane, etc. They were better than most major carriers in that regard I'd say. So a good trip overall."
Pros: "Friendly, efficient service. My flights were on time and all my luggage arrived on time. The price and value are unbeatable."
Pros: "Pilot was great"
Cons: "Could not get boarding pass on line after an hour of trying. Could not speak to customer service by phone, 45 minute wait. Message said 2 wait until @ Airport which was stressful. Long line @ ticket counter."
Pros: "The price was excellent and the airline wonderful"
Pros: "No major issues. Just a normal flight."
Pros: "The Sun Country and TSA people were very nice."
Cons: "No free snacks on the airplane!!!"
Pros: "The plane was on time. The cabin was clean. Seats were fine. All but one of the crew were helpful and kind. Excellent flight with a wonderful pilot(s)."
Cons: "One crew member insisted on her own HERDING of us all in line for the restroom. She treated us all like preschoolers. We were already working out the problem, when she took it upon herself to yell loudly at us all to make room for one person. She sheepishly explained away her actions. Horrifying. I have never felt so degraded on a plane. I can barely imagine, how she would have reacted, if any of us had approached her in the same tone and manner."
Cons: "Dirty plane. Small overhead bins."
Pros: "Loved the fact that you can check your carry-ons for free at check-in on full flights. We had planned to carry-on, but it was nice to have a free hand through the airport."
Cons: "The website function to check in ahead of time and pre-purchase checked bags did not work on either leg of our flight, so we had to pay $5 more at the airport. On our flight the other direction, they honored the online price. I was traveling back with a friend's wedding dress as my only carry-on, but had to fold it into a bag to fit their carry-on regulations. I could not hang it, as there were no closets."
Pros: "Quick Flight."
Cons: "Little to no amenities."
Cons: "The website offers exit row for purchase then has an error message when you try to do so. I tried about 12 times. Then I called and was able to get an exit row seat and complete my check in for the flight. But that was a hassle."
Cons: "Can't do online check in without picking a seat, why don't airplanes board from back to front? There would be fewer traffic jams."
Pros: "Overall the trip was excellent! Service, timeliness, staff, ... All excellent!"
Pros: "The flight was turbulent and the seatbelt sign was on most the way to Seattle, but passengers kept getting up. The crew did a terrific job of reminding the passengers of the safety issue involved in moving around the cabin when the seatbelt sign was on. They had a lot more patience than I would have."
Pros: "I loved the incredibly cheap upgrades to the exist row. I paid only $10 to upgrade online the exit row had tons of legroom."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Pros: "-Speed of service -Food at the terminal -friendly service of flight staff"
Cons: "I would like to have a wifi capability, I also would prefer the ability to print boarding passes at home."
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Pros: "The plane was uneventful. The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband."
Cons: "The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband. We will NEVER visit DFW again. We were treated with disrespect and rudeness. My new name for this airline is UNAMERICAN AIRLINES."
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Pros: "The crew was nice as was the meal"
Pros: "- entertainment - smooth boarding"
Cons: "- very small airplane for a 6 hour flight - no comfort seats"
Pros: "The flight was not even 1/3 full, which made everything easy. Was able to find a spot for my bad above my seat. The seats next to me were to empty, so that added benefit through out the flight. The in flight entertainment on the app is a not annoying if you don't download it first but there's a work around if you know it."
Cons: "Minimal food selection."
Pros: "Plane had a modern feel with exception of entertainment."
Cons: "No entertainment on the back of the screen. This is 2018, who doesn’t have that??? Sit length was a little small. I’m 5’10 and barely fit."
Pros: "Liked the entertainment and drinks service"
Cons: "Very tight for space."
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "They got another flight for us"
Cons: "4 hour delayed"
Pros: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Cons: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."
Cons: "Flight attendants are rude and nasty!"
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Cons: "Very old plane. No personal entertainment. Very basic service."
Pros: "Was on time."
Cons: "Not eventful."
Pros: "The comfort seats"
Cons: "Flight was oversold and that caused a delay of over 1 1/2hr."
Pros: "much room. great entertainment. great crew"
Pros: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Cons: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Cons: "The bathroom supplies were not replenished. In fact, the facial tissue was empty at beginning of flight. When the toilet paper ran out, I finally informed the attendant and they fixed everything. It seems that checking on that stuff was not part of their routine."
Pros: "seemed more comfortable on this plane, still squishy."
Cons: "really.. a 6 hour flight with just a cookie.."
Pros: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
Pros: "Flight was great. Crew was very attentive and the flight was under booked giving my wife and I an empty middle seat. The entertainment was vast consisting of movies and TV shows to pass the time."
Pros: "Smooth flight, pilots were friendly. It was a nice flight"
Pros: "We got there safe"
Cons: "Flight was delayed an hour because of a flat tire."
Pros: "Movies. Safety of flight"
Cons: "Food Too crowed seats no room to breath"
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Cons: "We had too little time to switch flights. We were stressed and had to run a lot in order to make it to required connecting flight"
Pros: "The boarding was quick"
Cons: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"
Pros: "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
Cons: "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Pros: "Excellent crew."
Cons: "Obese people should have to declare their weight and pay for two seats."
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
Cons: "Flight was late. More than doubled my layover time"
Pros: "The service was okay, they were polite."
Cons: "The plane took forever to load, the plane departed late, although the captain still claimed we would make it 10 minutes early we did not. And to top it off, we waited on the tarmac to find a gate because we were late. Thanks American, I appreciate the reminder as to why I never fly your airline."
Pros: "In-seat entertainment options. Good system, easy to use, lots of good options. Why couldn't you have had this on our flight from Europe?"
Cons: "The almost 30 minute wait on the tarmac AFTER we landed to find a free gate. Did you not know we were coming???? The last thing we needed after a very long day of flying."
Pros: "Plane was clean boarding was fine."
Pros: "There was movie available"
Cons: "-There were no Blankets for coach even though I wasn't feeling good at all."
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Cons: "They cancelled the flight and put me to fly the next day"
Pros: "Direct flight, convenient schedule"
Cons: "Ground delay at JFK, no personal entertainment system"
Pros: "Unable to Rate food & entertainment (night flight) I can, however, rate comfort since it was the worst crammed in seating ever!! They talk about the increase in violent behavior. Perhaps American Air could step up to the plate and offer a bit of comfort for hard working passengers. How? Easy to figure out!! Give us leg room for crying out loud."
Cons: "Crammed seating... No leg room.... Volunteered to check carry on... (Big mistake) had a longish wait for bags.."
Pros: "We arrived back home in LA fine. It was the JFK first part of the trip that was not so good. Below"
Cons: "Just missed cutoff for baggage check by minutes. Told it had to go on next flight but one of us would have to fly with it. We both had paid for biz class. The agent gave me another biz class seat on the next flight 2 hours later. When I waited to board the gate attendant called my name. He chatted with another associate who irritably said "I hate when they do that, I'll go talk to the captain". She came back to the other one and he tore up my ticket and issued me a seat in the last row. When I boarded I mentioned that somehow I went from biz class to that and she retorted in a mocking tone "gee, don't know how that happened". Another passenger mentioned to me that they had given my seat to a gentleman in a blazer that somehow finangled it. Crappy bitchy customer service at the gate."
Pros: "It was five star all the way."