They skipped me over for snacks. I was reading, but still. I had also asked to purchase as snack box but they told me "later" and never followed up. Not a huge deal. But I was hungry!
At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.
I will never forget the kindness extended to me in the wake of my brother's suicide. I purchased a ticket for him and his friend to meet me in Seattle for a Mariners game, an event which never happened. Alaska Airlines, in response, refunded those two round trip tickets in full, and gave me a year to rebook my flight. I was floored by their compassion. Thank you Alaska Airlines.
Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.
Boarding is inconsistant. At JFK it was like boarding a plane in China. Everyone congested at the front. One Delta person taking tickets. Two Delta people not helping her. We boarded slowly, partially because people STILL refuse to check bags that are not carry on bags. We left late. Why have zones at all? Why have carrying rules that you don't enforce? Why did we pay $25 a bag if you don't enforce this?
Food choices are funny, especially the "tapas". Whoever thinks THOSE are tapas should Google the word tapas. Delta reportedly earned 746 million in the first quarter and you charge for everything and still can't come up with decent food for us to BUY?
Nice crew, normal seats, TV etc.
They were very apologetic about the delays. They gave multiple updates and came around with water/snacks
The plane was delayed to wait for passengers from another flight. We waited for almost two hours. After that there was multiple technical difficulties- loading the bags, closing the door, refueling...the list goes on. We ended up taking off almost four hours late.
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
The seats are wide with leg room, even on a center seat.
Couldn't check in online, or at a kiosk, because my reservation couldn't be found. Of course, I did have one, and it took going to a counter to get it straightened out, but only after a loooong wait and then barely making it to the gate in time for boarding. Before a 90-minute delay.
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