Ethiopian Airlines check in staff made a pigs-ear of my check in process. First they claimed I'd missed the flight (my ticket said 2335 on 15 Dec, they changed flight to 0010 on 16 Dec, but claimed that as my ticket was for 15 Dec my booking was invalid). They proceeded to re-issue me with a new ticket a (for the 0010 fight on 16 Dec), but then also tried to change my connecting flights by one day - even though they should remain the same (in effect the flight was only put back by 35 minutes, so why change a booking for connecting flight by 24 hours?). Fortunately on arrival in Shanghai, air china check me onto the correct flight. However, to compound matters, my luggage has gone missing and, bizarrely, Ethiopian airlines issued all foreign passengers with landing cards for Japan - not China!
I liked the planes that were used, very comfortable and excellent staff
- I received an e-mail from Kayak which said my flight was CANCELLED. I didn't enjoy having to call the airline company, Kayak, and priceline to find out whether the flight was really cancelled or just delayed.
- The 4 hour delay, which resulted in me missing my last lay over by an hour, which in turn had me waiting at the airport for an additional 8 hours.
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