Great, but their check-in sinage is not clear and wastes folks' time.
I had to change my flight due to son-in-law being in hospital. It cost me an extra $210.00. I bought insurance when I purchased my tickets. They have done nothing about it!!!!! I filed a claim and they tried to close it without even so much as ask any questions. This is the worst flight insurance ever. I am still fighting it!! My next step is to get a lawyer involved. You should push the insurance with a company that’s worth it! This makes it on you as well since your selling it.
Alaska is the best! I had my own row, complimentary wine, friendly flight attendants, free texting, and early arrival. Coach felt like 1st class. What more could I ask for?
This time it is good, no delay and right on time
After we boarded there was quite a long time before we actually took off, and there were no announcements from crew about why we were delayed. Later when they did make announcements they were largely inaudible. There was no food (other than for purchase) on the flight and no entertainment. Thats not a complaint, just explaining my ratings in those categories. The flight was smooth. Baggage claim was rapid.
No food but only snack was provided during the 6-hour flight from EWR to LAX. I was so hungry during the trip.
Miss bigger screens for movies Staff was friendly Seats comfortable Bathroom line long
Seats are so small now that it's very hard even for a medium-sized person to be comfortable!!!
Jammed up security line. Security personnel excellent but facility is really cramped and lines long. Alaska Airlines was excellent.
Good experience on flight. But flight was delayed for takeoff by an hour, and Alaska posted the wrong landing time on its website. So the person who was designated to pick me up arrived 1 hour early and sat waiting for a long time at 11pm at night. This could have been avoided with better text and website communication by Alaska/Hawaiin Airlines
