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Our plane had mechanical problems at a previous destination which caused a chain reaction of delays. We were supposed to depart at 11:59pm. We departed closer to 3am and arrived 3 and a half hours late. As I result I missed an appointment costing me $75. This is our second JetBlue flight this weekend, both of which had major delays and greatly hampered our trip.

Needless delays, poor communication

I spent 11 hours at the airport waiting to fly out to Nantucket. The entire time we were told the flight wouldn't be canceled. At 12am it was finally canceled. By that time there was only 1 seat left the next day to Nantucket. My flight the next day was canceled as well.

The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier.

The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier.

The seats were mostly comfortable (although extremely cramped), pillows and blankets were provided. I liked the one free thing offered; ability to follow the planes progress on my iPhone.

All of the screens on the side of the cabin I sat in did not work so even if we chose to pay the ridiculous fees for content it wasn't an option. Charging $16 for internet is gouging to the extreme. Truthfully, I would choose to pay a little more for my ticket if I knew that United did not cram people in like sardines, provided good quality free internet, provided free video content (on consoles that worked), and provided a small snack (better than a little wafer).

Flight attendants :)

Not thrilled with entertainment on board. Had trouble ordering wine. My screen went out twice. Low volume on TV. Charger did not work on my first flight LAX to EWR. Ran out of food on my first flight. Really expected more from this airline.

Very nice crew, comfortable seat, smooth flight. Love the style and overall design for virgin. Plane was clean :)

I don't like that you have to pay for movies, selection of free entertaining was too poor.

Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

I liked the new movies. Lots of movie selections. Friendly flight crew.

Flight was a little bumpy at times, and flight was also delayed 1 hr.

Variety of channels in tv, great landing.

Tht somehow, by the time i was boarding there was no space for my carry on.. How can people bring more than the expected carry on one should bring? But, they solved the problem giving the bags tags so it goes to.the planes belly.. No charge.

Crew was friendly. TV didn't work. Seat was changed from what I had booked. I booked an aisle, and somehow it was changed to a middle. Food and drinks were typical.

Got in early

The process. The flight. The crew.

Our entertainment TV didn't work

We were late taking off.

The machine was down so I got re-routed to a different floor to get my boarding pass which there was a long line. Stood in line for almost 30 minutes. By the time I got to talk to somebody, my flight started boarding, and they couldn't let me get on. So basicly missed my flight and had to stay at the airport for 13 hours over night to catch the next flight. They said that they sold my seat since I didn't check in before boarding my flight. Never fly this airline again. Bunch of scums.

Nothing special about the flight. Same nice flight attendants.

Like usual I overpaid for United and they will underdeliver on service with old planes. Also the new mileage program is horrible.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

could not even feel the landing! best flight ive ever taken!

The plane was very clean, and a very smooth flight. All and all, it was a good experience. Seats were really soft, and comfy. I did not eat the food.

It was very busy, lots of people moving about and kinda noisy. I know it can't be controlled, but it was annoying.

Entertainment area, plenty of options to stay occupied, plus charge stations for portable devices.

Cabin cre were nice

They only served drinks not like in other airlines were in they serve treats or snacks for short trips. Especially for a 5 hour trip.

The progressive approach to the in-flight experience, be it ordering food on RED or the variety of entertainment choices. The quality of the plane and the secure feeling of the flight.

The internet was spotty. The television reception was in and out.

Fast boarding, great on-board service, good on-board entertainment.

The booking had the flight time to be around 6 hours and 20 minutes. In reality, it was 5 hours 18 minutes, meaning my plans for getting home ended up including an hour wait at the airport. Just not sure how the booking was a whole hour off-schedule.

Great crew! On time professional

Food average,

I am pleased with all aspects of the flight and crew!