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The entire trip was very good, enjoyed the selection of music and shows to watch some of which are Free. Helpful airline personnel on board...liked the direct flight!!

Nothing to note.

I am a fan of Virgin and try to fly with them as much as I can. I liked how I was able to board first as a Virgin Visa card holder.

It was a red eye that I took and was hoping to knock out during my flight, but the seat was not too comfortable making me move around a lot. I even had a window seat to rest my head but the seat cushion was not the best for a 5 hour flight.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

The entertainment system was broke for everyone for the whole flight. Lame.

Enjoyed the free movies

People with carry-ons that have the 360 wheels take up too much room in the overhead compartments so that people with aisle seats who board last have no room. Also some people with carry-ons that were too large and got tagged to be put in the luggage hold under the plane were taking off the tags and carrying them on the plane anyway

We were late taking off.

Crew was professional and friendly

Flight was 3 hours late. Wifi was not working most of the time. TV reception was out for the entire plane for the entire flight

Charging money to see moveis

Other flights from LAX and SFO that morning left on time. Ours did not.

My screen did not work so by the time I was able to order the food selections were extremely limited, nothing I wanted.

A male flight attendant was so rude demanding and yelling at me to take my carry on down because according to him it didn't fit, he didn't even try, I asked him politely if I can give it a try and he responded "you can do whatever you want" with such an attitude!!, of course it did fit perfectly. so racist! Also 5hours flight from LA to Newark and not a single snack not even considered that this was a very early flight in the morning.

seats were not as terrible as i thought

Food was horrible literally, flight was delayed had ti miss my flight to frankfurt and sleep the night in new york, huge hassle

That I could connect to WiFi and get work done.

The WiFi cost is very high and not great quality. Equally frustrating was the fact that the outlets didn't work in my row, so my computer died after paying $40 to connect. When I asked a flight attendant about the outlets, he ignored me : (

I liked the plug-in power, the food, the chair comfort, the non-strict overhead bag accommodation.

Sometimes the satellite TV would not work. But it was only temporary.

Good everything ;)

Just 1 star for food because I can't eat, I'm sorry guys

The staff was extremely sassy and rude. They took forever to bring the drink that I ordered. My seat was all the way in the back and stiff as a rock. I couldn't recline 1 inch to be comfortable in a six hour flight. We were supposed to get ready for take off, but instead we were sitting for almost an hour with our seatbelts on. Had we known we weren't going to move we would've gotten up to use the restroom, once the flight took off, there was a line for the restroom and they got upset and said only three people at a time when they could've let us use it when the plane wasn't moving for an hour before take off. There was no information regarding me not having to pay for my bags if I had a certain seat or section in the cabin. All the sections are the same, if you're not first class, why should a certain see determine whether or not you pay for bags? They are all the same size seats. Not only did I pay for my bags, there was no room for my carry-on. I had to put my huge make up travel bag for work under the seat of the passenger next to me. How am I paying so much to fly and so much for bags, but yet have no room to sit comfortably with my carry-on? I paid $50 for two bags and the girl was extremely rude. I will never fly with virgin again. I asked the flight attendant how I can access the Wi-Fi and she had absolutely no idea and ignored me the first time I asked. By the time I figured it out on my own it was already halfway through the flight and the Wi-Fi was $30, absolutely ridiculous. The fact that I'm paying $100 round trip to take two bags on a trip is absurd. Nobody was helpful during my experience. Southwest has lower rates and does not charge for bags and has the nicest stuff ever. I've never had an issue with them then I fly with them all the time. Never again and I will be sure to share it with my 10,000 Twitter followers and 600,000 Instagram followers.

My tv wasn't working which made it boring for a 6 hour flight and flight delayed

Boarding

Food

Getting rid of free checked bag has caused boarding to become as miserable as every other airline as people try to cram their suitcases into the overheads. Flight was delayed.

At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.

Waiting in line for over 3hours to change our flight they have 2 employees for the hall plain it make us very tired. Next time they should be more prepared

Pilot kept us informed about everything happening. Flight was an hr early landing in Newark. Which was a great surprise! Crew was polite & very nice.