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No delays. Efficient service. Comfortable seats and able to sleep easily.

N/a

Based on the way that I wa treated, I am unable to find anything that I did like.

Unprofessional, lack of manners. Customer service for tap is awful.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Gate area was cramped and a little chaotic

Comfortable seats and boarding was quick.

No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.

I upgrade my seat and I loced How comfortable the seat were.

Everything was simple, straightforward, even a bit old fashioned. The crew was friendly, and the service was quick.

No complaints!

Crew was professional and attentive and the dinner options were to my liking.

The seat (15E) was extremely small for a flight of this duration. I was given an exit row seat, which was nice in terms of legroom but it is not really ideal to have to stow all belongings in the overhead for a flight this long - with no place close by to store essentials, like a water bottle.

British Airways lost out luggage as well as everyone in my party. All 10 pieces never made it on the connecting flight . To make matters worse the line to fill out lost luggage forms was over a 2 hour wait. The people working there were rude and not helpful. No answers after calling from my hotel in Spain. Again rude and not helpful .

Nice crew, food was good. 2.5 hour flight, so entertainment is not valid for this review.

However, the boarding was absolutely atrocious. They had two Dutch attendants dealing with a fully booked Airbus flight. I arrived at 11 AM and did not get to the front of the line until 1 PM. They actually had to take off later, as in, push the flight later, because of their inability to bring someone else to the check-in counter to help with boarding. For the Dutch and their famous understanding of efficiency and staying ahead of the curve, this was both frustrating and not understandable. Not really TAP's fault...

Boarding fast

Old plane. Floor lighting was duct tapped down... Very surprised to see. Nice that food was provided on a short flight but bread was ice cold and hard.

Flight crew

Older tv screens on seats with fewer choices in movies

Friendly, efficient staff. Very comfortable seats with lots of room. Food good.

Boarded about an hr. Late with no notice that it was delayed and NO chairs set out at the gate!