our Flight attendant Tina was great and she made such a difference in a very disappointing "First Class" experience. Seats weren't much larger than the ones in coach, there were NO FOOTRESTS, one of the reasons we paid a premium price for a 6 hour flight. The charger for the phones didn't work in our row so I had to plug it into the row behind us and there was no free wifi, so my wife and I paid for it and it was mediocre at best. Lastly there were no screens to watch movies, There was nothing 'first class" about this Alaska Airline experience , except for Tina! They just charged a lot more money for what on other airlines would qualify for the improved economy class. Very, very disappointed.
nothing for delays and refuse service.when asked for the second flight. the first is good though
The front desk attendant was rude to everyone in an absolutely careless way.
We left late; had to land in Minneapolis unscheduled to refuel and then landed in interior instead of lax at 2am......
After a swift boarding we had to wait in the plane for over 40 minutes to take off. The same happened when we landed. Alaska had much more work to do on their timetable
I understand it’s their right, but when two of my party missed the flight after checking in it seemed insensitive to cancel all of their subsequent flights and for us to lose the extra seating despite having paid for it @ the very least we could’ve been refunded for the checked bags that we prepaid for and never used.
Every thing is on time, boarding, landing nice and smooth. But No tv? No food for 6 hours flight?
First Class seats had no more legroom then Premium Economy. There was no working WiFi or entertainment. I would have rather paid $400 more and flown on United for the 6 hours from EWR to SFO.
I received the perfect seat. The cheese tray was delicious. Thank you!
I had to change my flight due to son-in-law being in hospital. It cost me an extra $210.00. I bought insurance when I purchased my tickets. They have done nothing about it!!!!! I filed a claim and they tried to close it without even so much as ask any questions. This is the worst flight insurance ever. I am still fighting it!! My next step is to get a lawyer involved. You should push the insurance with a company that’s worth it! This makes it on you as well since your selling it.
WiFi didn’t work most of the time. The usb chargers would work only occasionally for 5 mins and wouldn’t charge after that. Had to keep trying repeatedly at each of the seats in the row.
The crew bent over backwards to thank us for flying and make us comfortable. The food service was quick and efficient. The Captain communicated and said goodbye and thank you as we departed. They really stood out!
Flight delayed. Air broken. Cabin was hot enough to pass out. Delta shuttle’s becoming worse and worse.
my mom urmila patel needed a wheelchair which was not available on the curbside. she needed to walk almost 50 meters inside (at the risk of falling) and then had to wait in line to get a wheelchair (this is not ok). Once obtained she had to seat in it for 30-45 minutes for someone to take her in thru the checkin process (which was fairly smooth and easy). the lady who helped her with her checkin process was very courteous and helpful
Excellent service, I love the soft blush pink mood lighting on the 767-400ER during meal service. The overhead gasper vents on the 767-400ER were also very strong with a lot of airflow to keep me comfortable on my flight.
This was the worse experience. They delayed our flight twice and we still had to find another flight to get home sooner which was alos delayed. Also, the flight attendant named Ginny on DL9890 leaving at 4:13pm on 3/23/26 was extremely rude.
I love Delta the flight attendants were personable and the flight arrived 1/2 earlier thanks expected. All a plus. The gate agent was a bit flustered but even with that I still had a good experience. Her supervisor assisted me.
I am still at the Airport! Delayed Delayed and Delyaed
The first class flight attendant was awful to everyone. Very rude; no customer service. She should not be working in first class.
Love delta smaller commuter plane so no entertainment and paid wifi on MKE-LGA leg was extremely unreliable and slow
All good flight was 35 minutes early when arriving in Edinburgh
Flight left on time, arrived early, pleasant staff provided water, coffee, etc. access to bathrooms was reasonable and were well maintained. blankets were available, lots of entertainment options. LUGGAGE SERVICE WAS GREAT. I got my one checked bag quickly and was able to make a bus connection for a 2 hour bus ride saving me from waiting another 1.5 hours.
They promise free wi-fi prior to boarding and then once on board you are informed you have to purchase wifi even after being a mileagePlus member.
Both our flights were delayed. Almost didn’t get in the second flight. Staff was rude to the bone.
Everything went well except the turbulence what no one have a control of but pilot and crew handled very good!
Flight on time. Excellent service in Premium Economy. Great food served and cleaned up promptly. Unfortunately the climate control was malfunctioning and it was very cold and felt a bit like camping. Cold helps with sleep though so not complaining too much. Slept well. It asks to rate "entertainment". I do not like any IFE, don't shove a big screen in my face—I have my own phone if I want it. So this will always get low ratings.
Once boarding started it was pretty quick. Food was inedible; cold and salty..
Much better than Spirit. I was please by the easy fast check in and boarding
Same thing as flight from Pheonix to Newark. Uograded and Promised extra leg room and when I got to the seat it had none.
The attendant on board was amazing. She should be doing business/first international long haul.
All went very well. We used the AIFI Airport, such a lovely facility. Definitely needs better transportation options to get there.
Both ground crew and flight crew were rude, and did not provide any level of service. They made it very difficult as we were traveling with a passenger the required assistance.
From the check-in, to the flight, and arriving, everything went very smoothly. Unfortunately, when I received my baggage it was severely damaged. I have a hard shelled suitcase and it was completely smashed it. I’m not sure how this could happened but I am extremely disappointed that my belongings were damaged beyond repair and continued use.
Really nice, all good, nice crew and all on time
Unfortunately I had an awful boarding experience. Our first flight with Aeromexico was fine and landed on time however it couldn’t find a gate and we were late which made us lose our connecting flight with Aeromexico. The staff handled it horribly when we explained our situation and would not led us board when we missed the boarding time by a couple minutes. The staff were extremely rude and did not attempt to even help us. Because of this incident, my husband and I missed a full day of work which negatively impacted our salary which we need. Please compensate us for the work that we missed.
It was OK. The flight is pretty long for the airlines to only offer a simple sandwich on business class. The entertainment is similar to that on other Skyteam members. Ultimately the airline lost my bag and didn’t deliver it to me until the next day after a lengthy lost baggage report.
Good, the flight from Miami to Mexico City was better than Mexico City to Miami
Aeroméxico cancelled my ticket without advice AND It make a last minute mess in my intinerary, no solving my situation, bad advice and bad customer service
Flight was on time, good service, but there was no free WiFi, even for first class passengers
It was good in general. The Crew during the flight were very nice at all times.
Wifi was spotty. Tray table was very dirty when I sat down.
Flight was extremely hot and they made us check our bags when the space was nowhere near full
Same plane as RDU to LGA — internet not working. Pilot issue of some sort at end of prior flight - I was on same plane for my connection. Late/delayed —
For an international flight the seats were smaller than most flight I have been on in economy. I don’t know the size of the seats or perhaps it was the size of the seat dividers that made the seats feel smaller and little amount of space to even turn your body if you needed to
My flight from LGA was cancelled and my rebooked flight from JFK was delayed numerous times. I will now be getting home after 2am.
Flight was delayed half hour before boarding, but when I checked flight aware the plane that would Pick us up had a delay of more than an hour. AA should let us know in advance to avoid waiting several hours in the airport
Not really sure I enjoyed the flight at all. The flight attendants seemed a little tired and rude at times. The snacks were lacking in taste and sustenance. The flight was incredibly turbulent for three plus hours and the pilot had to do a second pass to land at our final destination because he was coming in so fast. He must have taken a short cut and because of it we had to suffer the violent turbulence and the dropping down. It had to be one of if not the worse flights I have ever been on and have traveled vastly all over the world.
Aging planer and NO wifi on a 14 hour day flight. Unless you are retired or don't need to work or be in touch with the world... The lack of Wifif really ruined the flight. And the old plane - really showing it's age, wasn't great
There was no inflight service. Once we landed we were delayed to find a gate for an hour and a half which was 1/2 the total time in the air.
The gate agent had a really bad attitude and refused to help me get on the standby list. She just handed me a card and said I needed to call a number. I asked her to help with the AA app on my phone and she just shrugged and said she didnt know. After a few phone calls, I eventually just went to a different gate agent on the other side of the terminal and got the help I needed.
