Staff on the plane was incredible. Check-in was very complicated with no staff to help at the airport. I was charged for a second bag even though my ticket says 2 bags are free
Our flight gor canceled and there was no one to help us but told us to scan the qr code and fill the forms on-line. Very poor service especially we are tourists traveling to Washington DC for the 1st time.
Flight was delayed 5 hours. Updates kept changing. Sears were extremely cramped. Very little leg room. Flight attendant was rushing through with drinks and hit me in the knee either the cart and didn’t apologize. They gave a 15 dollar voucher in airport which doesn’t buy. Much and it was so late that choices were limited.
I had no checked baggage but was required to hand over carry on baggage at the door of the plane. There was a lot of overboard space in the plane and I was one of the last ones. I ran to get my carry on but it was gone. I was given back at the plane door in Toronto, so the wait was not as long as it would have been at the carousel.
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
I feel like they have upgraded the app since I last flew United and I found it to be super helpful. I had stopped flying United unless absolutely necessary and my experience on this trip indicates they have been working hard to improve their services.
It was your usual flight. Nothing exemplary. Due to turbulance, the drinks were served 20 min before landing. Meh.
Excellent as always. Service was excellent and fully bilingual. Cannot complain .Will travel again. Always have and will continue. Highly recommended.
I really don’t know if it ever happened. I never made it any further than the horrible Newark airport because of the snowstorm.
It never happened. Snow storm. Flights cancelled. Got Covid somewhere along the air travel.
I was rescheduled when I missed my flight due to border clearance issue
Delays. Poor support booking a hotel after a diverted flight.
Because of a change in aircraft, I was unable to experience the business class I paid for and was disappointed.
Very clean plane, staff were courteous, complimentary wifi and beverages are nice, and it was nice to have a whole row to myself! I do miss having seatback entertainment, though. And the prices are getting ridiculous, especially with the different teared tickets. But the flight overall was great.
Nuts would be better than pretzels as the non sweet snack
Kind and accommodating staff. Comfy seats. Plenty of leg and luggage room.
Flight was great, no plug in for charging and no inflight entertainment.
Seat cushion had lost much of its give and the entertainment monitors on the old A320 fleet are small.
The flight was good, the inflight tv's are too old and hard to work
The aircraft was very spacious and comfortable. Loved that the rows were more spread out.
