No seat assignment. Was put in the absolute last seat in the plane. Flight was delayed because of an electrical issue which also broke the AC until we were taxi-ing. It was hot.
Seats were narrow and uncomfortable ( business ) and there was only one toilet for both business and premier…. The one up front was blocked as it was solely for the crew …. One always had to wait in line with 3/4 people in front of you ..at minimum….. while you waited , the crew made it clear that you were in their way …. Fair enough as we had to stand partially in the galley…
Pros: "Crew was friendly"
Cons: "Entertainment / TVs were not working"
Pros: "Entertainment on flight."
Cons: "The boarding crew was not helpful and rude. Traveling is stressful enough, not having a boarding crew be able to answer simple questions made the rest of the experience bad"
Pros: "The crew was helpful."
Cons: "The comfort of the seat could be better."
Cons: "Everything was good"
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Pros: "The poor cabin stewardess was working the whole time as it was a short flight."
Cons: "This is a horrible route, they charge you more than flying to Europe and give you a one hour ride in a cramped plane where you can't even bring in a carry-on. The cost is insane but is one of the reasons Wall Street loves Delta as they are racking in the profits for very little service."
Pros: "We got earlier than expected to our destination"
Cons: "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Cons: "Explain why there’s over a 2 hour delay"
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Cons: "Flight was 20 minutes delayed"
Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Cons: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
Pros: "Quickly boarded and took off as well. It was a really smooth flight!"
Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"
Pros: "How professional everyone was"
Cons: "Everything was good"
Cons: "When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment."
Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"
Pros: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Cons: "It was a smaller airplane."
Pros: "We took off, flew and landed without incident. Crew was polite."
Cons: "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Pros: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
Cons: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."
Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"
Cons: "flight ticket very expensive."
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"
Pros: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"
Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"
Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Cons: "No complaints"
Cons: "Very poor assistance for special needs customers. Excessive waits for wheelchairs. Ignored in London waiting to be escorted to gate."
No food service on flight despite food service on outbound flight.
Cons: "It was a 767 what was a good surprise at first but very old. Food was not worth eating, crew was fine. The seats like the airplane, old."
Cons: "Nothing significant"
Pros: "good leg room and seats staff was courteous"
Cons: "not even peanuts..."
Pros: "Boarding and experience at terminal was good and smooth for the poor weather outside"
Cons: "Plane cleaning and confort, old plane and somewhat mean crew director."
Pros: "Nice flight, staff"
Cons: "Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured. Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons..."
Pros: "Getting off"
Cons: "Sore all over and a lousy cough"
Pros: "The crew, the smooth safe flight, the cleanliness"
Cons: "The flight was delayed!! Very inconvenient."
Pros: "Smooth flight no issues."
Cons: "Be prepared to pay for food. You do get offeted water or coffee or soft drink. No offer for a refill. No snacks."
Pros: "When I got sick, staff were friendly, helpful and soothing until the arrival of the ambulance. They made me feel much better during a very stressful situation."
Pros: "Well, it did leave on time."
Cons: "I knew the seat pitch in economy was tight, but nothing prepared me for how truly abysmal it is. I’m 6’1”. My knees were jammed into the seat pocket. The fun continued when the passenger in front of me reclined their seat. I had to angle both my knees to the side. Without a doubt the most uncomfortable flight I’ve ever done. On a side note, AC switched equipment on this flight several times. Each time the ‘system’ would split up our seats. I had to call in five separate times to pick new seats. Also, at the gate they were asking passengers to voluntarily check in carry-on as there may not be enough room on the aircraft. First time I’ve ever heard that."
Pros: "Tv screens and in flight entertainment"
Cons: "I paid 450 Euro for a return 2 hour flight & I didn't get a 20kg allowance. I don't expect a check in bag on a US or European budget airline but this is the national carrier. It's the first time I've paid for a checked bag in all my years flying with different national carriers. I.e. Qantas, Air New Zealand, Singapore to name a few. All in all. Air Canada charging like a national carrier but the baggage allowance policy of a budget airline. Not good enough in my opinion."
Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."
Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."
Pros: "Kept us up to date and gave us a lunch voucher."
Cons: "We had a 4 hr weight in St John's"
Cons: "there were no complimentary snacks"
Pros: "Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy"
Cons: "Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold."
Pros: "The flight arrived about 30 minutes early. Also, it left a little late. For me, the less time on the plane the better."
Cons: "Guy next to wanted to charge phone a laptop in USB port in front of me b/c his was our of order. This worked out OK but in a small space it's not so good. He was bare foot too. Take of your shoes but wear socks, please....Plane was not hot, actual a litter chilly."
Cons: "4 hour departure delay"
Cons: "Everything. Plane was ready to leave on time but had a delay of almost an hour due to construction in Toronto. Connecting flight was held in Toronto and despite getting to gate almost an hour before departure, they changed passengers to another flight causing total delay of four hours. Air Canada staff were indifferent and uncaring. Unfortunately with no real choice in airlines to Newfoundland we are stuck with Air Canada."
Cons: "The flight was delayed for almost 1hr after everyone got on board to wait for a few passengers who were on their way to the airport. It's unbelievable."
Pros: "Quick boarding, service was excellent and quick."
Cons: "Don't like the Eouge entertainment system. Fortunately there was iPad rental.....at a price."
Pros: "No screen creates a longer feeling flight."
Cons: "No good food."
Pros: "Flight was on time, crew courteous."
Pros: "It was not a completely full flight. The Boarding process was done by mainline Air Canada employees and it was perfectly good and the flight left on time. The aircraft's interior was not clean. The carpet the seats and the tray tables all dirty and discussing. The seats are undiscribly substandard and uncomfortable. The bilingual announcement was done incoherintkyin both languages absolutely not professional Crew was nice except an Asian/Canadian flight attendent. It's a less than adequate experience even for a officially second tier airline. Why does Canada put out an embarrassing product like this airline ? Shame on them !"
Pros: "Friendliness of stewardship."
Cons: "In flight entertainment didn't work in laptop and steward was not familiar enough with the app to troubleshoot the problem. Limited variety of entertainment. Bumpy flight even at landing. The airplane was making weird noises since the engine started. Food variety is also limited and very expensive for what you get"
Pros: "There was nothing to like about that flight."
Cons: "Even though I was at the airport on time , checked in and waiting to board; at the last minute I was told that the plane has left and the sooner I could fly would be the next day; without providing hotel arrangement nor meals and or at least money for taxi. Air Canada management personel has not been cordial to me and to the other travelers."
Pros: "I didn't go. They wouldn't allow me to make a change in my ticket so I flew a different airline. I will never fly with them again."
Pros: "I didn't like anything about the flight except that it was a smooth one."
Cons: "I didn't like that it was delayed by four hours. The food was bad."
Pros: "Food was fair, and the pilot was great, all the rest was very bad"
Cons: "-The seat was super uncomfortable (I paid for a bulkhead seat, I had a regular seat. I'm tall, I didn't fit in the seat) -The flight attendant was rude, not nice, she crashed with the cart like 3 times, and she did not even apologize for hitting me. -We had a 4 hours delay at Montreal because of the weather, the one of AA wasn't delayed. -The entertainment was movies from 10+ years. -You have to pay for everything, so when you buy a ticket for ex. 250$, you have to pay for the seat, even if is not a bulkhead seat, or the first suitcase."
Pros: "Very helpful crew and staff assisting with golf buggy ride"
Pros: "Flight attendants were nice."
Cons: "In all my years of flying, I've never felt so cramped in a seat- almost to the point of claustrophobic"
Cons: "The horrendously long lines going through security!! I am 77. My husband is 81. Standing in those very long lines was extremely fatiguing. To the point we are rethinking ever flying again. They were bad bookends to an otherwise great trip."
Pros: "Trouble free"
Cons: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."
Pros: "Flying in the air"
Cons: "Promising the mob my first born son to pay for a flight home"
Pros: "The Crew was the best people ever"
Cons: "Not about the flight but about the Kayak service, I bought the ensurance but it didnt let me change my flight anyway"
Pros: "The price of the flight was excellent and the service totally reliable."
Cons: "Small aircraft for a fairly long overnight flight. Made it difficult to rest as the flight was full."
Cons: "The flight was delayed by 2 hours. After boarding, it was another hour before the flight took off. I was seated next to a family with 2 cranky children. I chose this flight just because it was supposed to arrive in Miami at a decent time. Ended up sleep deprived at work the next day."
Pros: "At least it was fast.."
Cons: "No space, no tv, no food, no music, no blanket, no water, nothing. Pack everything you need or bring your credit card"
Pros: "Let the announcements be delivered in both language successively."
Cons: "After boarding the flight, having to sit and wait long in the plane....flight delay before take off. no meal without having to pay for it offered only a small cup of juice/tea/coffee to sip on. Not even a light snack or a can of juice is too much to ask for, considering the cost and comfort cut backs to fly with Air Canada"
Pros: "quick enough flight"
Cons: "no in-flight entertainment, not power outlets, lack of leg room"
Cons: "Kid crying and yelling the whole flight"
Cons: "Flight was delayed more than 2 hours, seats very tight"
Pros: "We were delayed for 2+ hours. Not sure why. Thankfully I was sleep deprived and slept the entire way so it didn't bother me as much."
Pros: "I liked nothing, the flight was delayed 3 1/2 hours and was notified when I arrived 2 hrs before flight . The Airlines were not helpful at all. Then when I got to my seat on this late 3 1/2 hour delay my seat was broken and uncomfortable for the rest of the flight which was three hours."
Cons: "Did not enjoy the flight or your flight attendants They were rude and did not satisfy me as a customer at all Would not recommend Air Canada rouge to anyone and will avoid booking with Air Canada again"
Cons: "very comfortable flight with free movies."
Pros: "Not much. Pilots did a good job and stewards on flight were pleasant."
Cons: "The process of going through Customs in Canada stinks! We were herded like cattle in one line, all these people from many flights. Process long and tedious and then people with later flights being processed before others nearly caused us to miss our flight. After nearly 9 hours on previous flight! Not good and then not even a decent snack. I am thankful that the crew waited for us but I didn't know this until I tried to find my gate which had been changed and heard the final boarding call. Also my traveling friends and I were separated and they almost left without me. Awful situation!! Also crew on ground couldn't or wouldn't explain what was going on so kept in the dark until you actually got to next step. Would have been nice to explain what was going on!"
Cons: "The flight attendants weren't very kind. I needed some help to set my carry on luggage in the upper compartment and the male flight attendant just stranded there seeing me struggle."
Fue un viaje desagradable debido a su retraso.
Cons: "I’ll fly United anytime"
Pros: "Well I like the that I was allowed to pre board because I had a 1 year old with me."
Cons: "My one year old was a lap baby. There was virtually no space between the front seat and mine. This made flying very uncomfortable for both me and my daughter."
Cons: "More leg room in economy"
Cons: "Telling the truth"
Cons: "Over 2 hours delayed for no notable reason"
Pros: "Very fast and efficient"
Cons: "The flight was delayed for 3 hours, also the personal at Newark airport was a little bit harsh and not very helpful, I do not care about any compensation, nevertheless the personal has to treat better to the clients"
Cons: "I have a carry on bag. & when I was boarding the bag was checked because there wasn’t enough overhead room. I was in back of plane & there was plenty of room. I think you should be more careful about space deciditions. I bought specific luggage so I would’ve to check it!!!"
Cons: "Flight delay ,almost two hours. Have a chance to change to another flight with empty seats , not alowed"
Cons: "Miserable seats. Inadequate overhead storage - I was forced to put my only carry on, a day pack, under my seat making the small seat and foot room even more uncomfortable."
Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."
Pros: "I guess the flight was ok. The pilot knew where he was going"
Cons: "It can't be true that they have not even a small blanket for someone who kindly ask and then when the flight is over you see them every where and unopened in first class. Pretzels,... Seriously..???. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. And taking the carry-on bag. AFTER YOU PAID TO HABE IT WITH YOU?? Unacceptable. And not seating people together after you call and re call and talk to 3 different persons... The last one just says: I will see what can be done and then ignores you... Not NICE. Please remember that many airlines have come and go. Those are some of the reasons."
Cons: "No leg room so very crammed uncomfortable seating"
Pros: "service as expected, crew accommodating and polite"
Cons: "Warning bring your own meal! there were only snacks available for purchase, the hot foods advertised in the magazine were not on the plane. Internet was not available (even though purchased) for more than 1/2 the flight"
Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."
Pros: "I didnt care for anything"
Cons: "Flight was delayed 2 hours. There were no chargers at any seat in Coach."
Cons: "Flight was delayed for man hours. First Class cabin was a disgrace - old seats, no padding, plane appeared dirty."
Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"
Cons: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"
Pros: "I loved the fact I didn't get beat up and dragged off the flight"
Cons: "I didn't like the fact that I didn't see anyone get beat up and dragged off the flight"
Pros: "The staff gave out free snacks and were friendly"
Cons: "Too loud and the delay was an inconvenience"
Cons: "Charge for carry on Middle seat No full can of beverage"
Pros: "Very normal. The crew was professional."
Cons: "Our seta were separated by two rows."
Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."
Cons: "UNITED employees are very rude"
Cons: "Didn't like the fact that you had to pay to watch movies"
Cons: "WHEN I TRIED TO SPEAK WITH AGENT SHE GAVE ME A QUITE THE LOOK SHE DIDNT EVEN RESPOND.."
Pros: "I had 2 awesome flight attendants, Scott and Rico. They were friendly and I talked to them for a bit. I think that they didn't have to help me with what I needed, they just smiled and said yes. I didn't have anyone in the middle seat, so I had plenty of room. I was very comfortable and had a good flight."
Pros: "Very efficient boarding at the gate"
Cons: "Tight seats. Slow service on the flight."
Pros: "Nothing.was a terrible flight"
Cons: "Everything , delays , poor food , was horrible"
Pros: "Flight attendants seemed happy we were aboard"
Pros: "The boarding and the landing"
Cons: "The AC wasn't cooling and it was hot the whole flight. Nowadays most airlines charge for food but on long flights they give you a complimentary meal. Not United."
Pros: "fly with UA"
Cons: "the seat. no confortable"
Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Pros: "The snacks were good"
Cons: "That they took my take in luggage & had me put it aside to out in the belly of the plane. I had my laptop & iPad in there. It happened so fast I didn't think to take them out. I was planning to do some work on the plane but couldn't since u took my laptop. Also, they changed the gate and no one told us. We were lucky we asked a question to find out the gate had been changed."
Pros: "Left right on time."
Cons: "To be fair, this is my third flight of the day, so I am very tired and this was the smallest aircraft of the trip."
Cons: "Wifi didn't work. Horrible leg room"
Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"
Pros: "Not a thing."
Cons: "The United app was sending me false alerts that caused me to miss my flight. The crew seemed to not care at all."
Cons: "I ended up changing my flight in Newark airport to Fort Lauderdale that landed earlier that the one they gave me up in Scraton.."
Cons: "You're already charging for overpriced everything, have the decency of providing FREE entertainment on allll flights."
Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."
Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"