Cons: "Back of seat televisions."
Pros: "The gate and crew teams were great!"
Pros: "Smooth flight"
Cons: "Again, luggage was lost"
Cons: "Inflight entertainment didn't work"
Cons: "The seats barely reclinedwhich is the entire reason i fly business"
Cons: "This was about as uncomfortable as a Spirit flight. The seats felt like fold out chairs and they didn’t even recline."
Pros: "The crew was amazing"
Pros: "Nice crew."
Cons: "What entertainment??"
Pros: "Everything was smooth"
Pros: "The crew was amazing and easygoing. The best seat ever"
Pros: "Great crew, a lot of space in the aircraft"
Cons: "More entertainment"
Pros: "The crew was very professional and helpful. They were able to seat me in an exit row and took, which had ample room."
Cons: "Alaska needs to work more with their terminals to make sure their customers are getting what they need. JFK does not have TSA precheck or priority boarding, but Alaska does not tell you that beforehand. That's important!! Alaska gave me a lot of attitude about changing my flight, so I couldn't."
Pros: "Accommodation and sevice was good."
Pros: "Nice in flight entertainment options. Good movie selection."
Cons: "I remember watching the show "Band in Seattle" in previous Alaska flights (with the Gogo app), but I guess this was an ex Virgin airplane, and it didn't have that show. There was good movies though."
Cons: "Great and smooth flight with a very friendly crew!"
Pros: "Good crew"
Cons: "Delays, boarding slow"
Pros: "I missed my flight."
Cons: "Help me get my money back for a miss understanding"
Pros: "Crew was amazing."
Cons: "Better informed check-in process."
Pros: "The crews are always great, and as far as economy fares go, it's pretty standard comfort."
Cons: "The seats are far too narrow, and this thing where every airline overbooks, forcing people to check carry-ons, etc. is really getting old. Maybe go back to rolling luggage fees into the price so not so many people try to game the carry-on policy? Seems to be a complete failure in practice."
Pros: "Everything was great but"
Cons: "It was an old dated plane. Only reason good not great"
Pros: "Great premium class seats"
Cons: "Wish there were food options that didn’t include chocolate at every turn!"
Pros: "Empty plane so lots of space to lounge and quick boarding"
Cons: "Sat on runway for hour after plane landed, just waiting for a gate. How is this even possible? With no offer of beverages or food. Or updates. Crew was hardly seen maybe once or twice on a six hour flight. When asked to take trash, they would reply, we are only doing drinks at the moment."
Cons: "We sat onboard for two hours not being told at first what the holdup was. We were then told there was an issue getting a motorized wheelchair stored in cargo. The only indication about the delay was this. If a customer is traveling with this need I would presume the airline knows in advance so why was it a problem and a surprise which delayed a plane full of people for two hours. People missed connections etc. Not good! And barely any updates"
Pros: "Seats are comfortable, crews are all approachable and helpful."
Cons: "You need to do a better job at facilitating/improving your bag tagging process. Also please prioritize accordingly so that passengers with short connection times are served first."
Pros: "Good movies to watch"
Cons: "I was only offered a snack once. But drinks 3x."
Pros: "Ese of check in, comfortable seats, good service"
Pros: "Staff friendly and helpful, food choices, seat comfy, ease of boarding, gate check bag came right away."
Pros: "Bigger, roomy seats, courteous service, clean plane"
Cons: "No complaints at all"
Pros: "Alaska Airlines was efficient & friendly, former Virgin Airlines plane."
Cons: "My flight from nyc to Seattle was delayed nearly 2hrs resulting in me missing my connection to wenatchee on the last flight of the night. I was rebooked for a flight the next morning without being asked what time was best for me. I wasn’t offered any concessions for my 10hrs over night at the airport"
Pros: "Thistle plane was spacious and had a lot of legroom in economy cabin."
Cons: "thereay behave been ipads to watch movies on but not sure if you had to pay. No screens on seat backs, but I actually find that pleasant."
Pros: "No free WiFi, no hand soap in the restroom, my chair would not recline, no free snacks thank god for the free water and coffee, $9 cheese plate half of which was inedible, no power outlets or usb charging ports. And the flight attendants were so rude, a simple question was met with short, hostile replies and rhetorical questions instead of friendly respnoses. I WILL NEVER FLY ALASKA AIR AGAIN."
Cons: "No free WiFi, no hand soap in the restroom, my chair would not recline, no free snacks thank god for the free water and coffee, $9 cheese plate half of which was inedible, no power outlets or usb charging ports. And the flight attendants were so rude, a simple question was met with short, hostile replies and rhetorical questions instead of friendly respnoses. I WILL NEVER FLY ALASKA AIR AGAIN."
Pros: "The crew was great, and the free movie selection was outstanding. Because the flight was full, they let me check my carry-on bag for free."
Cons: "They ran out of the meal I would have ordered."
Pros: "Customer service excellent"
Cons: "Ground crew and crews on plane not communicating with passengers. I have canceled flight which my daughter texted me that flight canceled while I wear sitting at the gate. Next morning flight had delayed I found out while checking the flight status on line again I was at the gate"
Pros: "The staff was helpful and professional at every juncture - from check in to landing. The flight was smooth and landed a bit early. Tv/movie choices were great."
Cons: "Airplanes are so cramped, it’s ridiculous. I’m only 5’2” and I didn’t even have the room to bend down to reach under the seat to pick up a pen I dropped. Take out a row and give everyone more room."
Pros: "They were very hospitable and humorous"
Pros: "Danielle the woman who was handling everyone complaining at the gate. She was the only person helping anyone with whatever she could. Also the crew, weren’t properly stocked with anything, not even water. They did their best to work with the lack of supplies and information they were given. Otherwise I felt like I was in a bad version of the twilight zone. And I love that show."
Cons: "Absolutely everything except for the crew listed above. The delay was never informed to anyone until check in- even then the gate’s LCD screen wasn’t even updated with a delay. They said they had to call British airlines to ask them to change the information! No one was allowed into the lounge for a 5 hour delay which is horrible. Considering the airport was under construction and the restaurants all closed an hour before boarding. It was horrible. I missed work because of this and my day rate is 800$ and all I got was a lousy $100 voucher. If Alaska airlines had, I don’t know let everyone into the lounge and provided us with more respect and something in return maybe it would be so bad. But right up to three of the boarding crew (not Danielle) who were YELLING at people. People who were tired and confused. It was the worst experience and I am a global flyer with my company."
Pros: "They made good time getting us home to Seattle before the estimated landing time."
Cons: "The plane didn’t have device charging ports like some do."
Cons: "They gave away my seat so I had trouble getting on the flight"
Cons: "the person nwxt to me was hesitant to stand ip when I wanted to go bathroom. Ither than that I lived it. Attendants were super nice which makes experience different."
Pros: "More leg room"
Cons: "Snack for 5 hrs flight is not too much"
Cons: "No free snacks anymore, that’s a bummer."
Cons: "Screaming baby. And it took forever to board the plane."
Pros: "Although the departure was delayed because of regulations for the flight crew, they made up the time and got us to Lortland only 15 minutes later than originally planned! Flight crew was friendly and fabulous!"
Cons: "I spent more than $30 on food and drink, but got my 9rders as part of the normal service, as opposed to faster than those who didn't spend any money. It was painfully slow. the angle of the seat cushion is a bit high."
Cons: "Chair was not working could not adjust Media entertainment system was not working at all. We were told these items had been broken for over two weeks. Makes you wonder about the mechanics of the rest of the airplane"
Pros: "The lounge at airport was first rate"
Cons: "It was one of the worst flight in memory in terms of servoce"
Cons: "The pilot talked to us sometime via the intercom but he bearly finished his sentance. I could not hear what he said. Furthermore i accidently forgot my credit card in my suitcase which was at a place where i could not get it of course. I was dying with hunger but the stewardess refused to give me something to eat or let me pay later or do something to make me feel good."
My flight never left because there was no pilot my experience was awful and I lost money
Pros: "Crew was great. Seat was perfect."
Pros: "The crew was nice. My seat was ripped. There was some type of tape by the window. The flight was late and wasn’t informed"
Cons: "Communication with travelers if a flight will be late and better aircraft"
Pros: "Easy boarding..nice cust service at gate jfk"
Cons: "One hour delay waiting for gate at miami"
Pros: "Enjoyed the friendliness of the crew"
Cons: "The media on this flight was a little outdated"
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Pros: "Free Wifi is great, the plane hugged the coast so it worked for most of the flight. The snacks are decent albeit limited."
Cons: "The baggage check-in system was completely down for over an hour. They didn't communicate to the throngs of people and by luck the system slowly came back up with just enough time to clear security and board."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Crew and seat were good."
Cons: "TV was broken."
Pros: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Cons: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Cons: "Delays on both sides. Empty plane blocking our arrival... come on that is horrible considering the flight was delayed departing"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Leg room and personal item room under the aisle seat is good. Crew was good. Flight was on time. There was room for carry-on bag this time."
Cons: "Wrong terminal info in JFK air train. Wrong gate info on JFK monitors. Wrong flight info on Gate monitor (bermuda instead of burbank). Seat TV stopped working. Narrow seats. Food sold before drinks, drinks should be first. Rear deplaning never worked due to some problem. Laptop space cramped."
Pros: "Plenty of room and empty seat next to me"
Cons: "Long walk from parking to terminal at JFK"
Cons: "The flight was delayed for like an hour"
Pros: "Everything went well and the lines wasent bad moved pretty fast"
Cons: "So first thing before takeoff one flight attendant told someone to turn there music down because it could be heard outside of the headphones, but then proceeded to talk extremely loud throughout the entire flight to the other attendants. It was a 6am flight and mostly everyone was trying to sleep, but she was so loud that I gave up after trying to. If you tell someone else to be quiet because of sleeping passengers, I recommend you follow your own advice."
Pros: "Personnel were great, flight left on time and arrived early! The rratings for food and entertainment do not apply, since I was not offered either. This was fine with me on the short flight."
Cons: "No complaints"
Pros: "Legroom is better than most other airlines and crew was very nice"
Cons: "We were delayed on the runway after boarding for an hour and arrived in Burbank an hour late. My screen was broken and I was unable to access any movies or tv shows. Finally, they ran out of meals early on in the flight."
Pros: "Staffs was very attentive and sweet. They made sure I was ok, provided snacks and drinks. Pilot said hello to me and my sister and we had a short chat, I felt very happy with the staffs friendliness and attentiveness."
Cons: "Everything was great! There was a small delay, and that’s all."
Cons: "Once again, on this flight, I, my wife, and our 2-year-old were split up. This time, we were all placed in different rows. Way to go JetBlue! Thankfully, on this flight we had people who were decent enough to trade seats with us (probably because it was only two seats to an aisle, and therefore, no middle seats) so we could be together. Shouldn't have to do this though. PUT FAMILIES TOGETHER ON PLANES, ESPECIALLY IF THEY HAVE YOUNG CHILDREN."
Pros: "Crew was great."
Cons: "There was a mechanical issue which delayed boarding, but they tried to accommodate accordingly."
Pros: "Ample leg space, super clean, very amiable staff, free media, all round excellent. Positive feel."
Cons: "Liked everything"
Pros: "Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive"
Cons: "Nothing was bad"
Pros: "The flight was delayed about an hour because the caterer was late in arriving to plenish the plane with supplies. The 'live TV" by DierectTV worked for about 10 minutes during the 4.5 hours of flight. The crew was at a loss of how to deal with the situation."
Cons: "Should ask me what did I like instead. We arrived over an hour late in Orlando."
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "New plane with self service snacks and drinks."
Cons: "Mechanical problems delayed the flight one hour."
Cons: "I arrived 2 hours early. Security lines were long. I had to run to the gate as they announced that the plane doors were closing 20 minutes before takeoff."
Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"
Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"
Cons: "My flight was delayed"
Cons: "Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Pros: "Left on time. Quick, smooth flight. Arrived early. Couldn't have been better!"
Pros: "The customer service was amazing!"
Cons: "The flight was about an hour delayed."
Pros: "Great service, delightful crew, flight went in a smooth and timely manner. Very satisfied."
Cons: "Although the seat had enough of leg space, the folding table in a back of the chair in front of me was malfunctioning, crooked and unstable to a certain degree; I could not push the back seat down. But over all my experience was good"
Pros: "the extra room"
Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"
Pros: "extra leg room that I purchased."
Cons: "gate personnel were rude. called passengers by group, then told them they were blocking the way for other passengers! flight attendants had no personality and didn't interact with passengers I will not fly with this company in the future."
Pros: "They got us on quickly, and the flight arrived quicker than expected."
Cons: "The line for security was poorly managed, tried talking to multiple employees and they all ignored me, and on the plane there was no wifi, and I tried to flag down a flight attendant for water but they never came to the back of the plane."
Pros: "Flight attendant relocated me to exit aisle (see below)."
Cons: "My seat's headphone jack didn't work. Annoying for a long flight --they should be frequently checked and maintained."
Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."
Pros: "There was a delay on my flight from Dubai to New York... as a result I missed my flight to Rochester. Now I am being told to rebook the flight and pay full price. I am getting the short end of the stick here. This is totally rip off"
Cons: "Flight departed 2 hrs late. No jet blue personnel were at the gate for hours, and offered no assistance with connections or alternate arrangements. Never had such a poor experience."
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Pros: "Entertainment on flight."
Cons: "The boarding crew was not helpful and rude. Traveling is stressful enough, not having a boarding crew be able to answer simple questions made the rest of the experience bad"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "Great flight but old regional jet"
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pros: "Comfortable Seating!"
Cons: "Flight delayed Quite a bit."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Cons: "Two bags delayed between JFK and MSP."
Pros: "Great service from boarding to landing"
Pros: "Amazing crew and clean cabin."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "Quickly boarded and took off as well. It was a really smooth flight!"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."
Pros: "How professional everyone was"
Cons: "Everything was good"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Cons: "When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment."
Pros: "Almost everything."
Pros: "Seating was very nice and a free move was a plus"
Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"
Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"
Pros: "Nothing. My flight got canceled."
Cons: "Delta offered nothing for canceling my flight, rescheduling me on one over 24 hours later with two layovers to Miami. I lost money on hotel reservations and never even made it on my trip. Couldn’t reach delta for over 24 hrs to confirm whether I’d get a refund or not"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
Cons: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."
Cons: "flight ticket very expensive."
Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Cons: "Nice sercixe and crew and generous with snacks and water"
Pros: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"
Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Cons: "My flight got cancelled. Terrible customer service. My bags didn't travel with me. My vacation got screwed up."
Pros: "Efficient crew. Early arrival."
Cons: "Cabin was freezing."
Very easy connection. Flight was on time😊
First off, the crew was okay on my flight, the problem was my first flight was delayed by 2 hrs from jfk to Miami and since my overall trip to Jamaica was on a connecting flight to Miami, I had to fly on standby when I was in Miami to board my 2nd flight because American Airlines delayed my original flight time from 6am to 8am and so I had missed my original schedule depart flight from Miami so they had to put me on stand by when I got to Miami which was very irritating. Then when I landed in Jamaica (my final destination) one of my luggage that I sent on, wasn’t left at Miami after I asked numerous of times if I was suppose to colllect my luggage after I landed in Miami and they told me no, it would be transferred over to my 2nd flight to Jamaica and when I landed in Jamaica, my luggage was left in Miami and didn’t make it to Jamaica with me when I landed. I was FRUSTRATED AND IRRITATED because that is American Airlines fault because I had asked before and I had no clothes. All my clothes were in my stand on suitcase. Very poor experience with American Airlines
They had no mercy for two women over 80 years old, they only gave them a wheelchair and left them on a waiting list for more than 6 hours, they did not speak English and could not eat or move, they also transported them all the time through the airport from one gate to another. airline customer service are very rude and very abrupt to speak and give information. the truth is I have a very bad concept about the airline
They had horrible technical issues at check in and weren’t able to add TSA Pre to my boarding pass.
I didn’t like that they keep changing stuff of the trip, like the flight it self from Guayaquil to Nyc i did a stupid scale to chicago, and one dat before my return trip they change the bag polite
Cons: "With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight."
Pros: "Me rompieron el equipaje"
Pros: "The seat was comfortable, and the cabin in First Class was clean"
Cons: "I’m a big guy so using the tray table to eat was very uncomfortable and almost didn’t work at all"
Cons: "the pilot gave us a hard landing in Jamaica"
Pros: "The crew was very attentive and friendly."
Cons: "I would have like to leave on time."
Cons: "No entertainment system, tight seats"
Cons: "No complementary snacks. Flight delayed for several hours. Customer service personnel not helpful in changing flights"
Pros: "Modern aircraft."
Cons: "Leg room, especially for a 6’3 person in the middle seat."
Cons: "Holding back the departing passengers so those with connections could exit first"
Pros: "Calm no crowd organized and perfect"
Cons: "Plane was old and dirty, would not recommend."
Cons: "My transfer was supposed to be from JFK, but when I arrived a staff told me to take a taxi and go to LaGardia airport. Nobody apologized neither explained why I had to go there. Instead from leaving New York at 5.25 pm the flight was delayed to 8.30 pm. Horrible flight with angry employees"
Pros: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Cons: "They left my bags behind and told me they weren’t even checked in Worst customer service ever"
Cons: "The seats were small and I’m 5’3"
Cons: "Too much delay"
Pros: "Why do I get asked 3x times if I am ready able to assist with a verbal yes. I get asked at baggage check in, again when I board by gate agent, and then again by flight crew. Is this FAA regulations to ask 3 Times?"
Cons: "Ask me 1 time"
Pros: "We arrived 40min earlier than expected"
Pros: "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
Cons: "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."
Pros: "The 777-200 airplane was nice and comfortable"
Cons: "When we deplane the aircraft was a surprise having no shoulder just staircase"
Pros: "The econ plus/premium econ seats were pretty comfy! I wish I had used miles to book first class, as this plane had a dope 1st cabin."
Cons: "Well, pretty much everything but the actual seats. The service was...well, you can't really call it service. Gate staff lied about the status of the plane, updating the boarding time to 10 minutes and then announcing that the plane was still in the hangar. Passengers would have been much happier to hear the truth of a 2h delay so that we could get food/drink. Instead we had 2h worth of promises that the plane was leaving in 10 mins. No effort was made at being nice--no free snacks or whatever would be nice to make people feel cared for. But what's worse was the flight attendants. I don't even feel like getting into it--just suffice to say these are people who should not be working in the service industry. I saw them being rude to a number of people and it made an already bad experience (with the 2h delay) that much worse. It's not that hard to be polite to people. AA should do more to hire caring, kind staff who create happy vibes even through stressful times."
Pros: "Fast check in"
Cons: "Unfriendly airhostesses, I asked fir a blanket as it was freezing but refused to bring me one"
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "Largely unremarkable flight out of LIM."
Cons: "B767-300 used for LIM-MIA was exceptionally old with overhead monitors for inflight entertainment. Headphones not given until 20+ minutes into the only movie (the rest of the programming was stupid TV shows/profiles)."
Pros: "The pilot and co-pilot took the time to answer my question about turbulence. They were very friendly. I appreciated that."
Cons: "There is insufficient legroom in coach, especially when the passenger in front of me reclines."
Pros: "We didn't crash"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Pros: "Crew was great. Courteous and efficient."
Cons: "For a long flight the entertainment options were pathetic. Also the flight was 2 hours late. And there were no chargers at the seats so that also limited the entertainment options. The food was too salty and fatty."
Pros: "Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional."
Cons: "Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area."
Pros: "We barely made our connecting flight."
Cons: "Flight delayed nearly an hour due to crew not showing up on time. Crew blocked aisle as passengers were boarding. Crew did not assist people who needed to make connecting flights by keeping other passengers from blocking the aisle after landing.. Airline did not seem to care about all the chaos caused by being so late."
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Cons: "No power outlets in seats Poor viewing options off the 3 monitors Seat back was broken (when sitting up straight, it reclined on its own"
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Pros: "Good food"
Cons: "Online check in for one of our two passengers was impossible. Simply never worked. At airport check in desk, manual data entry errors during airport check in caused issues during customs at the end of the flight. Also we were not seated together initially even tho reservations were made months in advance. Airline online check in was pushing us to pay extra for seats together."
Pros: "Lots of movie options."
Cons: "I didn't like anything else about the flight. My seat was broken and the seats are incredibly cramped! Absolutely no leg room whatsoever. I am 6 feet tall which is an average male height so I can't imagine how anyone taller fits in those seats."
Pros: "Everything was crew, drinks and the flight was great!"
Pros: "I have had the most uncomfortable seat ever. It felt like there was a huge ball under my seat."
Pros: "Free upgrade to domestic first class was awesome."
Cons: "Food was meh."
Pros: "The crew was great"
Cons: "No wifi but there were old style TVs throughout the cabin. It was an old plane"
Cons: "Food is horrible Change seats without notice"
Cons: "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."
Pros: "The crew, the flights was always on time."
Cons: "Maybe change's pretzel and gives sandwish."
Pros: "They were friendly. Seats are rarely comfortable..."
Cons: "I think all planes need better leg room...."
Pros: "The flight was on time and smooth."
Cons: "Too many people with carry on luggage."
Cons: "The Boarding was not fair. The most horrible experience in my life and the Customer Service made me felt like a delinquent."
Pros: "Free upgrade to business class"
Pros: "Friendly crew, tasty meals. Comfortable seats"
Pros: "Flight attendants were absolutely amazing!!!!! They made the trip very enjoyable!"
Pros: "Great crew"
Cons: "Very uncomfortable seats"
Pros: "Overall service at was very satisfactory on all the sectors. In-flight service was excellent. Lounges were good at Mumbai and Frankfurt. Pl. see my comments about United lounge at Chicago."
Cons: "I was denied an entry to the UNITED LOUNGE at Chicago Air port. The lady stated that this lounge is only for the departing passengers! She scanned my boarding card.and I said to her that I am departing to Detroit. She said I can enter if I am a GOLD card member or purchase a day pass for $59.00. I declined. I am under the impression that United is a partner of Lufthansa.and that they should honor the same Business class privileges as Lufthansa. I found it rather discriminatory act on the part of this particular employee of the United lounge at Chicago airport. Pl. bring it to the attention of the Lufthansa and United . I will appreciate follow up on this matter."
Pros: "Crew was nice."
Cons: "The entertainment system for an international flight was lacking compared to other airlines."
Pros: "Corralled group lines allowed people to get in line when I was ready versus open entrance for each group"
Cons: "Plane arrived late to gate making my flight arrive in Austin an hour later. I have an ride home, too."
Pros: "Food was great!"
Cons: "Drinks took a while to receive after takeoff."
Pros: "Comfortable Flight"
Cons: "Inflight WI-FI doesn’t work, it kept on dropping in the middle of the movie or it went back to the beginning. Couldn’t see a movie."
Cons: "You better get rid of basic economy."
Pros: "Amazing staff"
Cons: "Uncomfortable seating"
Cons: "No leg room so very crammed uncomfortable seating"
Pros: "No delay, friendly crew"
Pros: "Boarding was fine, no delays. Crew was nice, no complaints there! I had an empty seat next to me, so could stretch out. Luckily I brought a blanket with me, since I know from previous experience it's always too cold on planes."
Cons: "The entertainment didn't work on my iPad or my iPhone. I kept getting an error. Also, the WIFI is way too expensive."
Pros: "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
Cons: "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
Pros: "Snacks and drink"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable and cramped."
Pros: "Wasn't thrown off"
Cons: "Another delayed flight with United"
Cons: "Charge for carry on Middle seat No full can of beverage"
Cons: "Basic Economy tickets are a joke. They are no savings for customers just added restrictions and an overall unenjoyable flight experience as you are being surveillanced by every United associate to ensure you pay for a carry on bag. United and Spirit airlines are now one in the same. United hasn’t suddenly introduced lower fares than before, but rather is reducing the benefits that come with the most basic fares."
Pros: "Great flight attendants!"
Cons: "They might as well have thrown us in a car trunk the crew was very unaccommodating they didn't really care about us and the room legroom is ridiculously smal. On the connecting flight, the last flight the plane was two thirds empty and the crew made us sit in our assigned seats, crammed together telling us that if we want to sit in a seat with more legroom we have to pay $180"
Cons: "Too many seats too close together. The entire trip was too hot and stuffy. The flight attendants showed minimal care about the uncomfortable hot and stuffy environment."
Pros: "The flight was smooth"
Cons: "The seats felt stiff"
Cons: "I do not like those head rests.. I wish the were detachable."
Cons: "Flight was delayed over 6 times and eventually cancelled. We missed a full day of our vacation. Hotel charged us a no-show fee since we couldn't make it on time due to the scheduling of the flights."
Pros: "Seat too small, zero entertainment, minimal food"
Pros: "Flawless. Staff was so nice and the seats were super comfy. We got there so quickly. Love it!"
Pros: "The crew of this flight were amazing, attentive, and so positive. They certainly made the long flight an enjoyable one. The only challenge was that the in-flight entertainment stopped working 5 hours into the flight. That said, the crew informed us of how United would compensate us for that. As for the landing, that was perfect. We eased onto the tarmac so gently it barely felt as though we had landed."
Cons: "I wasn't too excited that the in-flight entertainment quit working about five hours in, but the crew did their best to remedy the situation. It did stink that we were delayed in disembarking, but that wasn't the fault of the crew. Lastly, I do wish that food came complimentary with it being a 9-hour flight. The options presented were tasty looking but it felt a little like we were being nickeled and dimed."
Pros: "Crew was lovely."
Cons: "Seats BARELY reclined, and leg room was minimal. The whole flight was very uncomfortable even for someone who's only 5'3" who flys regularly. Also, no in flight entertainment for a long flight. Total fail."
Pros: "We'll coordinated."
Cons: "The seats were terribly uncomfortable (including her flight to Chicago). The cushion made me slide down the seat and could not get comfortable."
Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"
Cons: "I went on this trip as an veterinary humanitarian out reach. I was also guardian to one high school student so that she might have an experience of such to guild her future. Her flight was missed booked to leave after mine, I attempted to rebook my flight with Luthansia but they would not let me me even partial rebook. I attempted a number of times to rebook the flight but their solution was extreme financial gain for them when more reasonable alternative could have been arranged. They canceled my entire return flight and left me stranded. I had to piece together a return flight on a shoe string budget. Thankfully American Airlines was understanding for it appears Luthansia and United are not."
Pros: "The promptness on the flight -the friendly crew - arriving on time means the most, also the flight itself was smooth"
Cons: "There were no ticketing agents at the gate adding an hour to the flight."
Pros: "Over all it was a great flight aside from the rain delay but that's Mother Nature for you"
Cons: "Flight was delayed due to severl technical issues. Crew at least offer free drinks or snacks for the five hour delay."
Pros: "Nice clean planes and seat, on time performance"
Cons: "The flight attendant was hard to understand"
Cons: "I was angry that I had to fly to Houston before heading to Phoenix which made my arrival in AZ much later than I had planned. My flight had been rescheduled since I missed my flight the night before because the first flight had been delayed. So the new flight was a longer trip because of the extra layover. The overall flight was a mess."
Cons: "Multiple delays and gate changes; chaotic boarding; shabby plane condition (bathroom looked held together with duct tape)."
Pros: "The crew was very nice, the plane seating and room was comfortable, no complaints."
Pros: "Tons of food and water. Movies good. Staff on plane were excellent. Clean bathrooms and peacful. Nice that headphones were provided."
Cons: "Seats should not be set to go back so far, if a person in front sets back all way, no space passenger behind. The seats should be calibrated to go back less of an angle."
Cons: "Some inspector idiot decided that the exterior cover stickers weren't "up to code" literally half an hour before my flight, delaying us 2 hours. I got onto a different flight at the last second, then the same thing happened to that plane. Brilliant on their parts. I almost lost a job interview thanks to your people."
Cons: "Boarding went quickly but then waited almost 35 minutes on the plane to take off. Once the plane landed there was again a wait to pull into the gate. Spent more time waiting on the plane than the flight itself."
Pros: "I received prior notice of the flight's delays dead able to adjust my schedule. There was amancreating s disturbance with the terminal crew and they handled it appropriately."