Pros: "Yes. Everything was extraordinary well."
Pros: "Yo había ido al sanitario, cuando regrese ya habían repartido los jugos, la aeromosa muy atenta me llego a preguntar si quería jugo y me lo llevaron."
Cons: "Al momento de dar las instrucciones de seguridad, creo que los pasajeros prestan más atención y entienden más si hay alguien del crew al frente dando ejemplos de cómo hacerlo. Todo lo demás excelente!"
Pros: "Crew not a smile"
Cons: "Need to tv or some view for anything"
Pros: "The crew was very good"
Cons: "Maybe less cold the temperature."
Pros: "Very efficient and nice crew. Early arrival in Miami."
Cons: "Not enough seats in boarding area. Plus, late boarding made it tough to stand for so long in Panama City."
Pros: "The crew was friendly, the seat was comfortable."
Pros: "Amazing crew."
Cons: "Not even a 30 min episode of Friends :'("
Cons: "Entretenimiento y comida"
Cons: "Trying to print ticket for the flight was a problem"
Pros: "Routine flight"
Cons: "Boarding occurred before schedule, however we remained on plane past the scheduled departure. The airport was not busy at all. So cannot surmise why we stayed so long on the plane before take-off."
Pros: "Crew was nice"
Cons: "I almost lost my fight cause they change the gate and did not alert or announce it.this has happened numerous ti.e with copa airline and because of that I dont think I will be using them anymore"
Pros: "The crew was very friendly."
Cons: "I was quite disappointed that I was never informed that in order to have a vegetarian meal it had to be ordered ahead of time and the only meal options both were meat. So rather than offering something different which I'm assuming was not even available I didn't get anything to eat. Wouldn't it make more sense to have 2 ... or even one non meat option rather than 2 with meat considering meat eaters will eat things lacking meat while vegitarian cannot."
Cons: "I could't make my web checking, some problem in the webside. The sandwich was very bad."
Cons: "The ticket counter in Managua is unlawfully closing flights when overbooked and telling passengers they were late. Then they charged change of ticket costs for next day flight and did not provide overnight stay. They filled up flight then all agents leave counter so passengers have no one to check in. Then they came back and said it was too late and flight was closed and passenger’s fault. Then they said because bilked through Kayak/Justfly, they said next flight was not available and had to leave on last flight out of Managua the following day. This is unlawful and outrageous activity."
Pros: "old plans seats are not comfortable no power for charging, small business class yet they ran out of a food.. copa airline lounge at Panama city is a zoo no place to seat and people were setting on the floor. useless."
Pros: "They give a nice snack"
Cons: "Flight delayed"
Pros: "Drinks included. Food blah"
Pros: "The crew were kind and meals were served accordingly!"
Cons: "Some of the people on the plane were too much for me, but the staff were on it without me needing to complain."
Pros: "Great food, good quality taste."
Cons: "Muy atentos"
Pros: "Attendants were very nice"
Cons: "Food, movie options were bad"
Cons: "the seats were old. No entertainment was available."
Pros: "Flight was on time , food was good."
Pros: "The flight was on time, seats were comfortable, service on the airline was great."
Cons: "I am a little upset that you do not offer vegetarian options on the airline. My husband does not eat meat and he was not offered an alternative. Please offer an alternative for those that do not eat meat, I promise, you will have happier customers. Thank you, Daniela"
Cons: "The desk attendant tried to bump me off the flight and after a long argument and vociferous complaints on my end I was given a seat on the flight which I had already paid for. After getting a seat for the first leg of the flight I realized I had been put on standbye for the second leg of the flight which meant I would likely get stuck in Panama city. I went back to the desk and after another long argument I was given a seat. I was offered no compensation and they acted like they were doing me a favor by giving me a seat on the flight. When I sat down and asked the girl next to me how her day was going she told me she had had the same expernece as me but becuase she had complained less she had been bumped off of both her flights that she had purchased 6 months in advance without an explanation. Later on the flight from Panama city to san francisco which is a 7 hour flight, Copa airlines has security set up so that you cannot bring any liquids (even water you buy at the airport). This meant the passengers had a 7 hour flight without water. The crewd came through the cabin 2 maybe 3 times with drinks but this is not nearly sufficient for a 7 hour flight if you cant bring your own water..."
Pros: "Even though it was a short flight, the crew pampered us with free food and drink. They were pleasant, jovial, and fun."
Cons: "There was nothing I didn't like."
Pros: "Now you are giving away free muffins instead of insulting with a granola bar....THANK YOU FOR LISTENING"
Cons: "HOW CAN YOU NOT OFFER COFFEE ON AN AM FLIGHT??? THAT's CRAZY!!!"
Cons: "Pocas alternativas de entretenimiento, particularmente películas."
Pros: "Copa is great. I think they provide better service than many of the north American carriers."
Cons: "Didn't like the extra security screening in panama. We didn't leave the controlled area and still had to go thru security. what gives?"
Pros: "The service in first class"
Pros: "El personal muy amable. El vuelo salió a tiempo y llegó bien. La comida buena."
Pros: "FOOD & STAFF. Smooth landing."
Cons: "I already wrote this in their customer feedback, and I haven't gotten a response."
Pros: "Gate agents are superb"
Cons: "Flight was delayed"
Pros: "flight attendants were very courteous and helpful."
Pros: "Copa provided us with nice food and drinks and were very courteous with passengers"
Cons: "Eventhough it was a 2 hour flight, I would have preferred to hear some music, for which nobody provided us with nothing, nor could we watch any movies."
Pros: "The flight was all good. I had a good experience, I would like to add that getting to the airport 2hours early is really not necessary. It's not a big airport and I spend a lot of idle time there.. I liked Copa airlines and will use them again."
Pros: "Loved the customer service loved the fact that they actually feed you lunch and dinner. With alchol included. Whole experience was perfect"
Pros: "It was a short flight....they made the trip comfortable, and on time..."
Cons: "No complaints....."
Cons: "Flights were delayed"
Pros: "The flight was very smooth from boarding to landing- everything and everyone was great!"
Cons: "Everything was great, no complaints here!"
Pros: "Great in flight service"
Cons: "Not so friendly people at front counter"
Pros: "I liked how helpful the people at check in were, how comfortable the flight was and the fact that food and drinks are still offered, beat part was the movie options. Would without a doubt choose this airline again"
Pros: "Flight on time, pleasant staff"
Pros: "Always like flying copa. Easy and the people are friendly."
Cons: "Cramped. I wish there would have been a second beverage service"
Cons: "Major turbulence made the flight miserable"
Pros: "This was a prompt, well organized flight. In-flight entertainment on AA is always decent."
Cons: "Seats were changed twice for this flight. It was very cold on the flight"
Cons: "Flight status"
Pros: "This was the best plane I’ve ever been on. 737-800"
Pros: "Short flight. Great helpers with my mom!"
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Pros: "Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom."
Cons: "The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good."
Cons: "Gate person could have been more accommodating given I was not supplied a boarding pass. Had to get seat assigned at gate and she was irritated that I did not have a boarding pass. On plane stewardess was indifferent to issues with chairv and my attempt to change seat."
Pros: "Apologetic crew"
Cons: "Massively delayed with no compensation"
Pros: "Quick flight with no delays"
Cons: "Cramped seating."
Pros: "Crew was nice. I liked getting regular meals/snacks."
Cons: "More seat room! Better food. Maybe something other than pasta for a vegetarian version? More fruit and vegetables, less bread. All the video screens stopped worked halfway through the flight."
Pros: "Comfortable cabin temp, great in flight entertainment, and excellent flight attendants."
Cons: "Nothing actually. It was a very enjoyable flight."
Pros: "Food and service was very good."
Cons: "Relocating us to vacant seats so that we weren't crammed all together."
Pros: "Flight attendants were very attentive"
Cons: "Limited leg room for such a long flight. The person in front of my husband reclined their seat and he could barely move for the 8 hour flight. Check in process at Heathrow was not wonderful as there was plenty of seats but were not open for people to sit in. It was not pleasant holding a 33 pound toddler waiting in 30 minute line"
Pros: "Smooth flight and landing"
Cons: "Paying for upgrade seats that was tight"
Cons: "Entirely too crowded."
Cons: "Least favorite leg of the trip. The seats were super tight with very little room. The crew was the least friendly I have met. The food was the least pleasing I have ever had."
Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Pros: "No complaints at all. Comfortable and on time."
Pros: "The flight was smooth and quick."
Cons: "My departure changed three times, The first change was an 82-minute delay, then a 2-hour delay, then a 30-minute delay. Overall, the final departure as only 30 minutes after my initially scheduled departure, but it caused a lot of frustration."
Pros: "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
Cons: "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."
Pros: "Landed on time. AA is mostly on or before schedule. Definitely like that part. Smooth flying as well."
Cons: "No interactions with the crew this time. Boarding is okay."
Pros: "The crew were wonderful and very attentive. The food was excellent and served almost continuously - and free! Seats were comfortable and roomy enough to move around. Flight was not full and we were able to lie down to sleep a little."
Cons: "No complaints."
Cons: "Broken in-flight entertainment system, broken ac plug, broken arm rest"
Pros: "Flt on time. Arrived on time"
Cons: "A young child screemed constantly. Not sure how you would address. Have had kids so been there"
Pros: "Crew was friendly and boarding was smooth"
Cons: "Plane took off a little late but not enough to mess up my plans"
Cons: "Too little room for legs and cabin was colder than usual."
Pros: "Cheap seat had leg room"
Pros: "on time"
Cons: "very cold"
Cons: "When I finally got a seat on the plane, it was fine. The lady at the counter was very helpful!! She helped me get on a flight since LATAM had changed my flight until the next day."
Pros: "LIKED NOTHING. 5.5 hour delay on a redeye?! What's to like?"
Cons: "EVERYTHING was poorly handled by AA for this delay. You're at LAX, no pilot? no 1st officer? Where's the planning? And we boarded the plane on time, deboarded the plane, they gave us warm drinks and pretzels and cookies to tide us over. 5.5 hours later? we take off. Nothing AA did was done right for the customer."
Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
Cons: "Plane was delayed by 4 hours due to mechanical issues"
Pros: "Pleasant crew, pretty good food and films."
Cons: "Significant departure delay, contradictory information from initial airport check in to gate staff, beverage selection is okay but prices for more than the basics are astronomical."
Pros: "Crew was the best."
Cons: "Boarding order does not make sense. Go back to the traditional system of boarding; last rows go first."
Pros: "Flight was smooth and landing was good"
Cons: "Having to pay for luggage under the plane. I booked my flight 3 months in advance to sit with my wife and we got switched, fortunately I asked the man next to her to trade me seats. I ve flown to Managua about 7 or 8 times with American Airlines and this was my least favorite flight. People take up the space in the overhead compartments above my seat almost all the time then there is no space for mine."
Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Pros: "Great movie selection, including ones currently in theaters."
Cons: "Only received pretzels for snacks, while others received cookies."
Pros: "No delays, speedy boarding and off boarding."
Cons: "Nothing..it was great."
Pros: "Staff was professional and friendly."
Pros: "Great customer service and attention"
Cons: "No inflight entertainment"
Cons: "huge delay 7 hours??????????????? I ended up sleeping the rest of the night in the airport"
Pros: "Getting there"
Cons: "Waiting 2.5 hours bc flight attendant didn't show up"
Cons: "My 3rd cancelled American flight this summer. No fun. Takes twice as long to get home when they do that. Time to switch airlines."
Pros: "I got home alive"
Cons: "Plane was late then crew member showed up late causeing further delay and another delay waiting for checked bags"
Pros: "On time flight"
Cons: "Less over charges on luggage a drink or a snack and nice flight attendants"
Pros: "There was not much to like. The flight was delayed 4 hours and we were never given an explanation why."
Cons: "The flight could have been on time."
Pros: "The punctuality of the flights"
Cons: "Better inventory if drinks offered"
Pros: "Crew was OK. Seats....no good....non-reclinable"
Cons: "Better seats"
Cons: "Seat extremely uncomfortable"
Cons: "Quick and easy flight and great price Normally I do Amtrak but that 5hr and $170 This was 45min and $80 What else do I need to say"
Cons: "Flight was delayed, then we were stuck on the plane for an hour, had to get off the plane, was told it would be an hour, then 5 minutes and back on the plane-only to sit there for another hour!! And we were refused any snacks or beverages-even when we said we would pay!"
Pros: "The attendant was the only reason I stayed on flight, very polite and nice."
Cons: "The surprise fees for luggage starts off this rant. It cost another $160.00 for three checked bags. More than I paid for a seat. Then the boarding was terrible, thru charge you for “priority 2” boarding which amazingly everyone is. The seats inside the plane don’t recline. $3.00 water??? Enough"
Cons: "The seats are just uncomfortable for longer flights They are narrow ( thank god I’m thin) and hard May have to reconsider Spirit for another airline on longer flights"
Cons: "We were unable to catch this flight due to flight delay in Panama City. We are STILL at the airport in Fort Lauderdale waiting to get home."
Cons: "at least give water"
Pros: "Not much."
Cons: "Paid 45 dollars to carry on my suit. No place to hang it up. Had to sit on a metal bar under my seat cushion for 5 hours . Spoke up to staff, only option was to stay in the same seat or wait until the next flight."
Pros: "Flight wasn't full so I had lots of room"
Cons: "Scary aircraft was composed of three different types (from my immediate area) of seating; looked it was built from left over planes. Flight was 80 minutes delayed. Baggage fee is robbery. Lesson learned. Add on $45 to the flight price if you plan on bringing ANY luggage (carry on or check in) with you. Ends up not being cheaper than other airlines."
Pros: "Price only."
Cons: "Seats No in flight service No entertainment Can't recline or move much"
Cons: "Uncomfortable seats. No enfertainment"
Pros: "Crew showed up. Smooth flight"
Cons: "Late flight"
Pros: "What did I like?? Hmmmmm, this is such a tough questions."
Cons: "There’s 3 valid check points, at checking, passing through customs, and perhaps at the gate prior to boarding the plane, I got stopped and asked , passport and boarding pass, has any one given you anything to carry? Left your bag alone? Taking any live stock... blah blah. It seems that 3 checkpoints were part of the airport security and 3 others by the spiritAir lines staff. How rediculous is that, making a poor little old lady take of her shoes, I know that the Managua international airport is infamous for shoe bombers and heavy ISIS trafic, but come on, an old lady... and have 6 check points. Literally, you took ten steps, and you had to get on another line for another check point. The airport is not even that big to support the queues these guys are creating. Absolutely humorous! And at the same time a nousance, the flight is in the middle of the night, they force you to be in queues, to end up sitting tightly squeezed hard seats, with staff that have no concept of customer service."
Pros: "Horrible customer service at the counter. So much attitude for no reason at all."
Cons: "The seats on the plane are horrible there so straight up and there so close together . So uncomfortable . The plane was very cold as well."
Pros: "We got here early and it was a very very smooth flight."
Pros: "Seats were small but not noticeably smaller than other major carriers. Non stop to exactly where I wanted to go. Beverage service was a pleasant surprise."
Pros: "Nice friendly staff"
Cons: "My international flight was delayed by an hour and I very nearly missed my connecting flight"
Pros: "The newer plane"
Cons: "The cost of a carry on and cost pf checked bag was way to much with cost pf plane flight, will not use again"
Cons: "Freezing with no blankets."
Pros: "Leg room"
Cons: "Had to pay for any food and drink on 2 hour flight. Charged me for juice. Very tacky."
Cons: "The two hours delay"
Cons: "It was really cold inside"
Pros: "Nothing at all."
Cons: "They made me pay for my bag 65 dollars that's ridiculous."
Pros: "The crew was amazing; so funny and entertaining. Loved the pricing to customize what I did/didn't want and to give me the cheapest fare possible. LOVE that they now fly non-stop from Hartford to Myrtle Beach."
Cons: "Can't think of anything!"
Pros: "All flights were on time."
Cons: "Where do I begin. This company nickel and dimes you to death. So many extra charges. Charge to check in at airport, charge you to carry on more than a purse or backpack, charge you to pick seats, checked luggage fees are ridiculous and are limited to 50 pounds. Seats wouldn't recline and you had very little leg room. Can't imagine flying in those seats for more that a couple hours. And if you are over weight! Good luck fitting in the seats! They don't even give you water. All food and drinks must be purchased. Our family will avoid this airline in the future."
Pros: "it was fine...."
Cons: "I know you have to make money other than air fare. Like carry on luggage. If you would make the Carry on at a much lower rate, you could have the protencial to make a very good cash windfall!"
Pros: "Crew and staff were nice"
Cons: "This flight was booked with another flight at the same time. There was only an hour between this flight and the flight to Boston. This not enough time to transfer at this airport. Missed connecting flight. As I booked a flight from MGA to BOS I did not notice the short connecting time. I missed the flight to BOS because there was not enough time to transfer. I did nothing except go through immigration and transfer my bags. The immigration lines were long but not incredibly so. One hour is simply not enough time to transfer here. About 5 or 6 other passengers also missed their connecting flights who were on the MGA to FLL leg. These flights should either come with a warning or they should not be sold."
Pros: "Flight crew was awesome. We arrived 15 minutes early"
Cons: "I will never take this airline again - think you are saving money? nope horrible flight times and a rip off"
Pros: "Check out the What I didn't like. Despite the poor situation I felt the crew kept their patience and friendly/professional attitude throughout the entire situation even as passengers became more & more frustrated. This extended to all the staff even at the counter as we looked for options to get home."
Cons: "Fog in Ft. Lauderdale diverted us to Tampa. On the tarmac for 2-3 hours until the flight attendants announced the flight was cancelled and we would be bused to Ft. Lauderdale. Updates changed from 30 minute delay to unboard to long line of others in front of us, to we're next to gate, to the pilots are leaving because they've been there too long, to we're getting off and you'll be bused to Ft. Lauderdale. Very confusing and frustrating."
Cons: "The flight was awful. Seats don't recline. Cost 55$ to get your carry on bag on the flight, unlike every other airline... Which could be 100 if you don't read the fine print and pay for that while checking in. Complete scam. Flights were all delayed almost causing us to miss our connecting flight and the staff was completely useless when asking to help us make it on time."
Pros: "Very uncomfortable seats (international flight) the flight was delayed an hour which is a big deal when the flight departs originally at 2:30am. The layover time is simply not enough time to make a connection, I highly recommend that this airline rethink the way they schedule flights, it would save them a lot of money and angry customers. the flight attendants were nice as were the counter people, however the people that are suppose to be helping you make your connection In Fort Lauderdale are rude and unhelpful. If you have a connecting flight, make sure you have at least 3 hours or you won't make it-again, something that spirit needs to change."
Pros: "Didnt like anything!!! Charge for every little detail, Im surprised they didnt charge for use to breath. Delay after delay. The seats are the most unconfortable seat of all planes!!! Will NEVER Fly Spirit again."
Cons: "Didnt like anything!!! Charge for every little detail, Im surprised they didnt charge for use to breath. Delay after delay. The seats are the most unconfortable seat of all planes!!! Will NEVER Fly Spirit again."
Cons: "The flight was delayed 30 mins and since my conncetion was so tight, I missed my flight to New Orleans from Ft. Lauderdale. I was re-booked on a flight from Ft. Lauderdale to Atlanta for a 8 hour layover. Once aboard my flight to New Orleans from Atlanta, a mechanical issue left us sitting on the tarmac for an additional two hours. My scheduled six hour trip turned into 16 hours. This caused me major inconvenience as I was forced to take an unexpected day off from work. Despite me loosing a day's wages, Spirit Airlines was unable to make any concessions. I paid in full for my checked luggage, despite souvenirs being broken, and was forced to pay for any in-flight beverages & food. Spirit Airline staff was clearly not accommodating nor friendly. Soft drinks and snacks were costly."
Pros: "The crew was funny or at least they tried to be."
Cons: "It cost extra $55 to bring your own carry-on bags on board, and they even charge you money if you want to choose your own seat. I understand as a cheap airline they need to make money on some portion of the passenger to make the ends meet. But they did not inform me before the purchase, if I knew that it will cost extra $55 to bring your own bag, I will not choose this airline, and I know for a fact I am not the first one to find out the extra charges at the airport."
Cons: "Couldn't make the flight, and couldn't even get any money back.wont use this sight anymore."
Cons: "Kayak is a monsterkayak must immediatele refund to me Otherwise I will report to gov agencies"
Pros: "the only thing I liked, it's their consistency, they really do suck at everything"
Cons: "What I hated the most? Hmmmm that's a tough one, but I think the winner would have to be when I made it home and my luggage kept traveling."
Cons: "Overall terrible experience"
Cons: "The price of all the extras. Paid $3.00 for a flat can of coke. Seat was so uncomfortable I started getting leg cramps. Watched as the crew sat and read and I took my flat can of coke and threw it away. Price was cheap but you end up paying more than one of the other airlines."
Pros: "I love how the crew were so friendly and polite. They get to you immediately you need attention."
Cons: "Flight was cancelled under for 4 prior to takeoff. Spirit showed a direct flight same day online at 9PM from LAX to Chicago but when I called to confirm they said it was not available to me and put me on a 6 hour layover flight to MN. I asked for a hotel since I was spending the night in MN which I had not planned for and they denied that. I asked to use my $50 voucher they fought to provide me for a cancellation inconvenience for an in flight water and they said they only accept credit cards. I'm stuck in MN for the night with nothing to eat drink or anywhere to sleep cause of the late cancellation notice which they claimed was a mechanical error. I'm pissed I want my money refunded."