Pros: "Yo había ido al sanitario, cuando regrese ya habían repartido los jugos, la aeromosa muy atenta me llego a preguntar si quería jugo y me lo llevaron."
Cons: "Al momento de dar las instrucciones de seguridad, creo que los pasajeros prestan más atención y entienden más si hay alguien del crew al frente dando ejemplos de cómo hacerlo. Todo lo demás excelente!"
Pros: "Crew was amazing comfort was horrible. My seat was un front of emergency exit and could recline, I was traveling with children"
Cons: "Better seats"
Cons: "Best flight experience I’ve ever had!!! Would fly Copa again in a heart beat!"
Pros: "Nothing"
Cons: "Check in was slow. Boarding was disorganized - half the plane was business class or so-called preferred status. Ground staff were unhelpful"
Pros: "See info posted on the previous request from review of flight."
Cons: "See above comment"
Pros: "Very efficient and nice crew. Early arrival in Miami."
Cons: "Not enough seats in boarding area. Plus, late boarding made it tough to stand for so long in Panama City."
Cons: "Boarding process for Copa 808 from Panama City to JFK on 8/25/2019 was mob-like. Attitude of security personnel was unhelpful/resentful when trying to use Star Alliance Gold Lane (Have Premier Platinum on United). My wife got “selected” for special security screening. Almost missed flight."
Pros: "The crew was friendly, the seat was comfortable. This was a night flight, so I would have loved if they turned off the lights during the flight so I could sleep."
Cons: "This way the worst travel experience I have ever had. Arrival/departure with Kopa was the make unorganized thing I have ever witnessed in all of my travels. I literally felt like a prisoner during the boarding process while getting absolutely no communication from staff."
Cons: "The communication could have been better. If you have to add on 1.5h of flighttime due to an extra stop for refueling, you should tell the customer that information! Lots of people missed their connections, shuttle buses etc because we didn’t get that information!!!"
Cons: "Keep the business and star alliance gold boarding lanes open and exclusive for the respective customers for use at any time whenever they show up at the gate. Otherwise it is a chaos to board along with economy. Also, everything was broken in my business seat"
Cons: "Food was horrible but again not looking to eat on planes anyway"
Pros: "The crew was very nice people. It was a good trip."
Pros: "Comfy seats, great entertainment"
Cons: "Boarding process they don’t check in bags at the gate... food was gross. Flight crew didn’t speak English."
Pros: "Food was great, in boarding and off boarding was quick"
Cons: "More snacks"
Cons: "Lots of passenger we were cold we needed a blanket and there were no more ."
Cons: "The ticket didnt have seat assigned until last boarding minute it was stressful"
Pros: "The seats were comfortable and more variety when it comes to entertainment. And better head phones!!!"
Pros: "The flight crew was helpful."
Cons: "Accommodation could have been better for those who had connecting flights. It messed up completely our working schedule. Very disappointing...."
Pros: "On time"
Cons: "When they were giving safety instructions we couldn’t see the videos. I’m glad nothing happened. They manage to fix the issue with the entertainment after dinner."
Pros: "La atencion que tienen muy buena y muy profesional"
Cons: "Tal vez mejorar un poco la comida o snack, independiente que el vuelo fue corto"
Pros: "A crew waiting at the plane entrance and help me with my carry on. Very friendly."
Cons: "Girl doing check in at airport counter wasn’t pleasant at all. Didn’t greet me o said thanks. I didn’t feel welcome. She just took my passport and return it to me with my boarding pass and told me to be at the gate at 11:20. Time was around 10:15AM"
Cons: "LAX is such a mess! We waited over an hour for our gate. I know this is not Avianca’s fault but it was pretty bad."
Cons: "Something could’ve been offered to the clients. Instead I’m losing money by having to cancel a day of work because both flights by the same airline were delayed."
Pros: "N/A"
Cons: "The company didn’t email me that my flight had been delayed for 5 hours until I arrive at the airport. They had me waiting at the airport for 8 hours. They gave me a meal stipend that was for $7 which did not cover a meal. Then we finally landed they had us waiting on the terminal for 45 mins"
Pros: "Avianca is an airline with older and better values. I feel like i’m A kid on TWA again."
Cons: "Not being in the water surfing, the flight was great"
Pros: "On time, fast boarding."
Cons: "Despite flight being only 45 mins, entertainment system should be better. Not many options."
Pros: "The cabin crew was excellent and we left and arrived on time"
Cons: "the food was horrible. we ordered the pass and ham dish. The pasta was dry.barely have sauce and ham overcooked. The cookie from Sweet treats was stale. There was only a meat and rice dish and pasta and ham, no vegetarian options hence 2 meats dishes. The landing was very rough like the pilot just dropped the plane. We weren't offered cofee and just because we are in economy class we should be served in better dishes no plastic utensils. Feels like you don't care for your customers unless they fly business or first class. Tickets aren't cheap anywhere with you"
Pros: "I enjoyed the entertainment of the airplane and the staff."
Cons: "I hated my seats. I had no leg space and couldn’t recline my chair back. I was stuck in this weird aisle, right in between a regular three row seat and the Exit seats. My aisle had two seats and it was in this weird straight up position, that didn’t even allow me to sit properly nor get sleep."
Pros: "Everything,!!!!!"
Cons: "My flight was fine,, there was nothing I did not like."
Cons: "This part of the flight was good, Mexico City to Los Angeles was terrible."
Cons: "Departure delayed. Seat does not recline. Not even a good foot rest. On first class."
Pros: "The crew was just ok, they did not extend themselves to make the customer feel comfortable/safe."
Cons: "The seat on the flight are too small the average person does not fit comfortable."
Cons: "Not being able to choose an aisle seat made the flight uncomfortable for me and my neighbors"
Cons: "The flight was delayed by three hours (reason unknown) and the entertainment on flight shut off once and then froze for 20 minutes"
Cons: "No wifi, no movies, no power outlets. The budget airline I flew to Mexico (Volaris) was nicer."
Cons: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"
Pros: "I loved to have a very good meal, a nice tv that worked after all, there was a blanket"
Cons: "I didn’t like the headphones, the line to the bathroom was always very long because there was only 1 bathroom to all the plane"
Cons: "Check in was very slow with long long long lines."
Cons: "The flight was never listed on any airport screen and the gate was not provided on my boarding pass (this was after I couldn't get a digital boarding pass for no reason that was ever explained to me). Stressful and frustrating experience."
Boarding went fine, the plane was clean, and the crew was very friendly. Seats were a bit cramped, but that seems to be typical on all airlines anymore. Cookies and pretzels were offered as were beverages - the usual. I’d fly American again.
Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."
Pros: "Crew amazing!!!"
Cons: "Better maybe in giving drinks every once in a while like they use to."
Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Pros: "This was a prompt, well organized flight. In-flight entertainment on AA is always decent."
Cons: "n/a"
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "The crew was great and provided a quiet environment for the red eye flight."
Cons: "The boarding process needs to be reevaluated. Perhaps the plane should be boarded from the rear to the front or from window to aisle seat. These suggestions would streamline the boarding process."
Pros: "Crew was great from checking in to the flight attendant and cockpit."