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I was booked to travel from Dallas to Nairobi via Chicago and Brussels and had been issued boarding passes for all three segments of my journey. At the boarding gate in Dallas, I was required to check my carry-on luggage due to limited cabin space. Despite my attempts to explain that I was traveling internationally and would not have access to the bag during transit, my concerns were not considered. I also informed the staff that I did not have a padlock to secure the luggage, but this was disregarded. Consequently, I had to hastily transfer essential items from my carry-on into my handbag. To my surprise, upon arriving at Chicago Airport, I observed numerous international travelers boarding with cabin bags that were significantly larger than mine. This experience left me extremely disappointed and led me to decide against using United Airlines for future international travel, a sentiment I have also shared with friends and family. Unfortunately, the onboard experience on the Chicago to Brussels flight further reinforced my dissatisfaction. The cabin crew appeared disengaged, indifferent, and lacking in attentiveness, resulting in a service experience that fell well below my expectations.

That was the last time I booked Kayak. The connecting flight got canceled and the trouble shooting terrible. Next times, I will book the airlines directly. Good bye

Everything about the flight was excellent except for the fact that we had to wait one hour on the tar app and then I had to race to catch my connecting flight with the next stop

Flight was on time and got us to destination quicker than scheduled.

I want to highlight the crew members and their excellent work and professionalism. They work hard to make a long trip the most comfortable as possible, the food and drinks they offer are pretty good. And they are always asking if you need something else. I have had experiences with other airlines where you have to basically beg for a bottle of water. This is not the case. Highly recommended!!!

Way too crampled. Charge more and put in less seats.

The seats on Lufthansa’s international business class on the A350-900 is the worst product in the market. Our chief purser was AMAZING though. She is the best FA I have had in many years.

I have very bad experience with United because Vince two weeks that I did not receive my luggage yet

the blanket was great and pillow helped. really need a toothpick packed with meals

I was never able to use this flight. I booked my flight through KAYAK, using cheapfaresflights, and the agency did not book the ticket correctly. When I went to check in for my flight in Rome, my details had changed. My name was incorrect , and the itinerary was not what I had paid for. I was unable to board the flight and I had to purchase a second ticket at considerable expense. Unfortunately, no one at KAYAK or Cheapfaresflights was able to help me. They both shifted the blame on United Airlines, United Airlines was able to provide me a full detail that the error occurred on the travel agencies side. I consider this fraud and will pursue it further.

Had a plane! Have a plan! Have my luggage! 10 hours of travel turned into 50 hours. Good Lord!

The travel on premium economy class was very positive. Comfortable with plenty of space and leg room. The service throughout was top notch. Crew members were kind and helpful. Food and entertainment were excellent.

The flights were on time. Cabin crew were nice. The food was terrible! Checking in was not easy using my phone.

Everything was spectacular except the boarding. It was just a mob of people while all groups were called over the public address system.

Late takeoff, but on time landing. Lost bags, 3 days to find them, still in transit to my location. Power outlets broken, Wi-Fi not working, so much for working on the long flight.

I checked in to bags, one arrived one was delayed. I did not receive the bag for 4 days - arrived on Tuesday, received bag on Saturday!

Everything about the flight check-in was smooth no line the plane is clean and bathroom

Better synchronizing the boarding processes. The audio announcements, the personnel and the digital signage were not saying the same thing. All confusion.

All was good. The headphones they supply are of poor quality. The food is good but too much dairy.

Truly felt "taken care of". Will definitely fly British Airways again.