Daily cleaning, installation of cabin HEPA filters on flights from Ningbo
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Scores according to KAYAK customer reviews
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Pros: "I like the comfortable seats"
Cons: "Service lag a little"
Pros: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Cons: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Cons: "Entertainment worked sporadically"
Pros: "Late departure, dirty, staff not friendly."
Cons: "The craft is a bit old. Harsh landing."
Cons: "Boarding clusterf..."
Cons: "Couldn’t understand announcements"
Pros: "Crew was very friendly. Food was excellent"
Cons: "Everything very good"
Pros: "Entire trip was easy and comfortable."
Pros: "Amazing crews!"
Pros: "The cue lines per zone are the most brilliant idea!"
Cons: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Pros: "The transfer times were excellent"
Pros: "The crew was very gentile."
Cons: "No enterteinment on the plane."
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."
Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Pros: "Not much expected as it was a budget trip."
Cons: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Pros: "Great food (Economy class). Good Service"
Cons: "Not enough bathrooms on Economy class area due to aircraft design."
Pros: "Enjoyed my food, especially tasty for airplan fare!"
Cons: "Not enough leg room"
Cons: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Pros: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Cons: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Cons: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Pros: "The airbus 380 was great and the staff very nice"
Cons: "Too mych bad smells after a few hours"
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pros: "the Airline"
Cons: "The Airport, Security, Boarder control."
Pros: "Always like Air France. They are in tune with keeping the traveler updated."
Cons: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Pros: "Not much."
Cons: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Cons: "TV was too slow."
Pros: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Cons: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Pros: "No delays, service with a smile"
Cons: "Nothing to report."
Pros: "Good seat near the front."
Cons: "Delayed arrival by 30 minutes."
Cons: "I was forced to rebook my 3rd leg after taking trains in the middle."
Cons: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Pros: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Pros: "Food and service"
Cons: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Pros: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Cons: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Cons: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Pros: "Boarding was fast and efficient. Flight attendant staff were friendly and very courteous."
Cons: "Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between."
Cons: "Nothing. Great shirt flight"
Pros: "Everyone and everything was awesome"
Cons: "With the ongoing situation at hand. Everything was great."
Pros: "Had the whole of 3 seats to myself. Was a fast and pleasant and direct flight. Flight attendants gave me the option to take the row. Nice of her."
Cons: "Food selection and tastiness ... room for improvement."
Pros: "Crew was really friendly."
Cons: "WiFiwas not functioning. They ran out of food. Boarding was delayed."
Pros: "Seats were uncomfortable"
Cons: "It would be better to load from the back to the front a lot less issues and less time consuming"
Cons: "The unplanned layover in HNL was very poorly handled."
Pros: "Arrived safely"
Cons: "Late arrival of aircraft. Mechanical problems with navigation able to get through that but took off one hour late. The usual."
Pros: "Smooth ride, landing and take-off Courteous staff"
Cons: "1. Very tiny seats, had to sit cramped on a 5 hr flight even though the neighbors were very nice 2. Space for carry on was over well before all passengers on boarded. I don't understand how this is possible when you know everyone can carry 1 carry-on and 1 personal bag. Even though I had a seat towards the front, I had to go right at the back to stow my carry-on. This caused me to de-board last!"
Pros: "enjoyed the movie selection was compensated $100 for the delay"
Cons: "the flight was delayed 3 hours."
Pros: "Flight was okay but late both on take off and landing"
Cons: "I wish they would tell the passengers about delays before you are stuck on the plane."
Pros: "Price, plane interior lighting, comfy seats, large entertainment options"
Cons: "Main course- Spinach manicotti."
Pros: "It was quick and on time."
Pros: "Food was actually good"
Pros: "Comfortable seats. Arrived safely."
Cons: "Almost got diverted to Tampa by thunderstorms, but this was not United's doing."
Pros: "The flight crew was awesome! So accommodating and nice. They offered us to change seats since there were so many empty ones. I was able to have a whole row to myself."
Pros: "The crew was very friendly and professional."
Cons: "Seats were very uncomfortable and akin to a slightly padded folding chair. I would highly recommend a couple glasses of red before boarding."
Pros: "Friendly staff, - smiled and nice from beginning to end. The flight was fast and smooth. The seats were also decent and the width of the aisles had just enough room to wheel my bag and also not get hit when the carts came through. They are still too narrow, but better than some planes. I appreciated the good coffee, too (illy)."
Cons: "The food was inedible! This was the worst food I have ever had on a flight, seriously. The omeletes had the consistency of rubber, and my special meal (Asian vegetarian) was some fried thing that I couldn't eat at all and my companion - who will usually eat anything, would not touch it. I asked the attendant for an omelet instead (before I knew they were just as bad) and explained to her that the I can't eat fried food. She said she was surprised since Asian vegetarian is usually Indian - or at least discernibly Asian and so, would have been OK for a gluten-free vegetarian diet such as mine."
Cons: "No Information about when we would leave jersey"
Cons: "Baggage was lost."
Pros: "Great flight attendants"
Cons: "Seats too small"
Pros: "I liked that we were 15 minutes early. I also liked that the stewardess gave me a bag of chips to compensate me."
Cons: "I didn't like that someone took my bag of expensive Airport snacks and threw them away while I was asleep. Who reaches under people's legs!"
Pros: "Everything was on time and fantastic. We got in 20 minutes early"
Cons: "That no one told me about the mandatory $25 luggage fee even for a carry-on bag. Very dissatisfied."
Pros: "The flight attendants were nice and helpful"
Cons: "Got a migraine because two ladies sprayed perfume"
Pros: "The attendants were friendly, knowledgeable, available. Flight was ahead of schedule."
Cons: "Seats uncomfortable and cramped. Cold inside plane. "Free" Wi-Fi free only after you downloaded app. Didn't know I needed to down load app before we took off so then I needed Wi-Fi to download app, which cost money. Noisy inside plane. Ear plugs would be nice."
Pros: "Quick, on time easy."
Cons: "Short flight.... so no food. No entertainment. Had to put my bag under plane and forgot to take out my headphones. My bad"
Cons: "Flight was delayed. Then they told us they might turn us around and take us back. It was anxiety provoking."
Pros: "I didn't get dragged off the flight bloodied."
Cons: "Apparently I had to pay $25 and check a bag that I would ordinarily carried on."
Pros: "It's so fast excellent"
Cons: "I never made it to Helena. Flight was delayed 2 hours so I missed my connection and had to fly to an alternate airport and buy myself a rental car and hotel room."
Pros: "The crew and ground staff kept us fairly well updated"
Cons: "An excessive delay that included having a part flown to Monterey from Los Angeles"
Cons: "NOT ON TIME EVER THIS FLIGHT IS ALWAYS DELAYED HATE TAKING IT ONLY DO AS A LAST RESORT"
Cons: "Left my Kindle on the plane. It has yet to be returned/found."
Cons: "Fly on AA"
Cons: "it got cancelled and di not have"
Cons: "Two delays"
Pros: "The flight left on time, arrived on time, no problems"
Cons: "The 3 hour layover."
Pros: "One of the best flights I have ever been on! Everything was right on time."
Pros: "Very nice flight staff. Will be joining again"
Pros: "Short. Easy."
Cons: "Flight a little late. Waited outside at SFO before anyone could board plane 15minutes it was cold."
Pros: "Bad good, good service but 5 hours delay"
Cons: "The airplane food and the delay in Chicago"
Pros: "The worst I have ever taken"
Cons: "Flight attendants rude. Super late and no offer for a drink voucher even"
Cons: "Older plane. Entertainment was poor and limited. Food wasn'the good."
Pros: "Other than having the plane replaced with one that worked, noting."
Cons: "The plane was gross, no actually nasty! Dirty, dirty, dirty. The cubby that holds the emergency latch was falling off. The window shade hardly worked. But more than that, the scum that caked the seats, window area and floor was UNEXCEPTABL!"
Cons: "Flight attendant very nice but obviously new. While reading safety info afraid she couldn't get through it. Stop. Start. Miss pronounce word. Stop. Start. Painful. Why is cocktail service so slow? When you are in the back and last to be served its agonizing. Don't open the Coke can! Just slam the thing down and move on when you are in a hurry. Geez."
Pros: "The crew was wonderful"
Cons: "Like any flight, the lack of choice in included snacks."
Pros: "The plan took off and landed. Not much positive about united."
Cons: "The staff at Syracuse is horrible. They were badgering passengers. They seem hostile and rude. They are always incompetent. I fly all over. This is the worst united staff. I dread flying into Syracuse. They are never on time meeting flights. Baggage claim takes ages. Checking in is a nightmare if you need something other than checking in."
Pros: "Business class was comfy"
Cons: "Movie choices could be better"
Pros: "Attendants were very attentive."
Cons: "Towards the end of the flight attendants rudely snatched the cord while watching tv. A bit aggressive and not needed."
Pros: "China Eastern Airline Customer Service Is VERY BAD. Do not fly China EAstern Airline because it offers no customer service"
Cons: "It is my first time to take China Eastern Airline. My son and I had a round trip from New York to Zhengzhou (Connected at Shanghai). I had no problem for outbound trip from New York to Zhengzhou. But for inbound trip from Zhengzhou to New York, we missed the flight due to China Eastern Airline's very bad customer service. At the airport check in, we were told passport ID number did not match the Eastern Airline flight tickets passport ID number. The check in clerk let us to make changes at Eastern Airline counter. The guy from EA just changed my passport id but did not want to change my 7 years old son's ticket id. He was sitting there and did not care about anything. I told him we were going to miss the flight, he gave me a phone number 95530 to let me call EA in Shanghai. I called and EA in Shanghai said I should change at EA counter of the airport. Man, it's a nightmare. The guy updated my ID number on my ticket, but refuse to update my 7 year old son's ID number. So we had to reschedule to next day flight thru the China Eastern Airline USA. They charged $100! We finally got back to New York. They don't care we miss the flights and their customer Service Is VERY BAD"
Pros: "very good"
Pros: "On time; crew curtesy"
Cons: "Wait time to deplane at JFK too long - one hr!"
Cons: "The service on the plane"
Cons: "there wasnt wine & pain relief medicine..."
Pros: "unlimited movies games and entertainment in headrest. food was good and hot portion was hot cold portion was cold. blanket and pillow available upon request. seats were comfertable."
Cons: "seating was close. was given a meal after an hour into flight and next meal was given ten hours later. this is unacceptable."
Pros: "boarding was good staff was nice`"
Cons: "food sucked ' lack of legroom"
Pros: "Flight was extremely reasonably priced and the planes were new. The flights were on time and I felt like the take off and landings went quite smoothly."
Cons: "The boarding process was a free for all - complete with pushing and shoving to get to the ticket checker. The food was abysmal and I got sick from it on the way to and from my destination - I would not recommend that ANYONE eat the food. The attendants were rude and did not have a grasp of English - lots of reaching over, using hand gestures instead of words. People were definitely smoking on the flight - at least three of the four flights I took and I'm not sure how the attendants didn't stop the smokers. These were also flights where there was a lot of uncovered coughing, hacking and uncovered sneezes in addition to unrelenting farting. Neighboring passengers did not practice personal space and constantly leaned over on myself and my friend."
Cons: "Every thing"
Pros: "The staff were impeccable and helpful. The plane was very clean and the flight crew kept it very clean."
Cons: "Interface to entertainment could be less repetitive. easier to navigate. Preview trailers would help. All the ads are annoying to watch when you havent committed to the movie yet."
Pros: "China Eastern came in several hundred dollars less than the competition for our roundtrip international flights from NYC to Bangkok via Shanghai. Because of this, we were naturally a bit worried. China Eastern did not disappoint. Their check in process and boarding process is a bit lengthy; however, we boarded seamlessly and were able to be as comfortable as possible during our 15 hour flights. 3 meals were served in this time period, and a pillow and blanket and earphones were provided. There was never a long line for the toilets, and there was an ample selection of movies on the entertainment front. Overall, would use China Eastern again for our international travels to Asia."
Cons: "Other patrons were pushy/pissy, but you cannot please everyone. Look at other reviews, for example :)"
Pros: "For the price of the flight I believe this was an excellent airline to choose. I your on a budget this is great. Cant really complain~ 14-15 hr flight and food was good (you get 2 meals) and the crew was pretty nice. All of the seats have entertainment with many new movie releases to choose from as well as a variety of music and video games."
Pros: "Plane is new, great service. Overall excellent"
Cons: "The airport was diffulvt to menuvuer."
Pros: "Good deal online for businesss class. Great service on board!"
Cons: "It is too warm inside the aircraft."
Pros: "leg room in aisle seat. inexpensive economical flight."
Cons: "delayed 1st flight meant i missed my layover and had to spent 16 hours waiting for the next flight back home. hotel they put us in was dirty and old. staff was unfriendly and brusque. food was very poor. and no coffee or even tea. movie selection subpar."
Cons: "I am a very frequent flyer. This is by far THE WORST company with THE WORST customer service. I'll skip the details of the flight itself. We are getting ready to sue this company in the United States for their outrageous behavior on our way back from Phuket. We bought 3 round trip tickets from New York to Phuket and back with an overlay in Shanghai. On our way back, at 2am, when all offices are closed, the China Eastern team refused to put us on our plane. They notified us that our tickets were canceled without a prior warning (no refund, by the way). They couldn't help us by, let's day, selling us the same tickets again, and they did not offer any other accommodations. The manager refused to share his supervisor's information and concealed his identity by turning over his badge. They only told us to call the hotline number on the reservation. The number did not work. As we didn't have anywhere to go at 2 am, we stood by the registration counter and kept asking how the company was going to help us get back home since we paid a lot of money and did not receive any prior notice or at least a refund. The manager called six security guards and ordered them to get us away from the counter. Because of the China Eastern despicable customer service, we ended up overpaying $3600 for 3 people, missing an important business meeting, and losing wages as a result of a missed day of work."
Pros: "They changed my connecting flight for free! I had originally booked a long layover in Shanghai, and a few days beforehand changed my mind and wanted an earlier connection. They were very accommodating in changing my flight. Was actually shocked at how simple the process was. In addition, all the staff on the flight, a grueling 15-hour trip from Pudong to JFK, were polite and helpful the entire way."
Pros: "i enjoyed the amount of meals and beverages and soft blankets on long flights, offered a great range of games and movies."
Cons: "the aisles were very small even for me and i'm considered petite and i had to shuffle sideways down them. many people and not enough restrooms, decent sized lines of people waiting to use the restrooms seemed a safety hazard."
Pros: "Getting off the plane"
Cons: "Stop people from chain smoking in the bathrooms. The cabin was filled with a dim haze throughout the flight."
Cons: "Seats, food, English non-friendly app and website"
Pros: "Overall a very good flight for a very reasonable price"
Cons: "In two connecting flights I received meal 3 times, I ordered vegetarian meal, and all 3 times it was exactly the same. I am sure it has nothing to do with an airline but upon landing at JFK we were waiting inside the plane near the gate for 1 hour and 40 minutes before we were allowed to disembark. I am sure it was the airport's fault."
Pros: "Service was good, space between the seats was large enough, crew was very courteous."
Cons: "I purchased internet for the flight but it was almost completely useless. Firstly because China is blocking facebook and all of the google services, including gmail and youtube. But also because internet speed was so low that I could not open most of the pages that I wanted. Also, some of the movies in entertainment section had no english subtitles. It was annoying to find out only after watching 3 minutes of commercials and few minutes into a movie."
Cons: "They didn't let me in the plane, because I need a visa for transient China. I asked them before and they said no. I can't understand why you sell a ticket more than 24 transit when a visa is need it. And you don't specify tha"
Pros: "I bought this business class ticket because it was ~$300 cheaper and had a long layover in Shanghai allowing me to visit friends. Boarding process could have been more orderly, but normal chaos for an Asian flight. Seat itself was fine though certainly not the level of comfort you'd find in other airlines that I wouldn't consider to be luxury airlines. Think Delta vs. Emirates. On this spectrum, China Eastern keeps company with Southwest or Spirit except I don't think these airlines have upper cabins. The food was inedible; attendants did not come through with snacks in between and I basically subsisted on a beer diet and what snacks I Had in my carry-on from previous flights. All the movies had the English scrubbed which meant I could watch only if I wanted to watch a silent movie and read English subtitles as if it were the 20s. Cabin and crew were perfectly nice and I don't fault them for the airline's inadequacies."
Cons: "Flight was changed by the airline mutilple times. I recived emails about the changes."
Pros: "SO HAPPY IM BACK HOME AND THANKS TO KAYAK FPR BEST PRICES"
Pros: "Flights were on time, quiet, and we were fed sufficiently. We purchased tickets separately, so requested to sit together when we checked in at the airport. They accommodated us to sit together for the first flight, but did not try for the second flight, which is mildly annoying. Leg space was great int he exit rows and pretty average in non-exit rows."
Cons: "The airline lost my travel partner's luggage. Despite a 5 hour layover, her bag did not make it to our final destination with us. While I understand this happens, what was really frustrating was the airline's, and lost luggage department's ability to provide any information about where her bag was and when it would arrive. They were unresponsive for 3 days. They did not follow up, though we tried calling, no one answered nor returned our messages. We finally got information after returning to the airport in person, and they bag was delivered within 24 hours of that in-person follow up."
Pros: "Air china has the worst service I have ever ran across and I have been traveling for years! The changed my flight a week before my flight out and rescheduled it to miss my connection flight with them. I spent multiple hours on the phone on hold waiting to talk to an agent and they did not pick up. I emailed them.... no response. Finally I went to the airport and the told me the best they could do was get me to my destination 3 days later or I could buy another ticket. Then they lost my bags on the way back. I doubt I will ever get my money back from them despite the fact I spent an additional $200 to get to where I was flying... avoid them if you can and if another air line is a few extra bucks more it my be cheaper in the long run"
Pros: "The lounge in Shanghai was second rate--bad wifi, mediocre food. The business class seat was very comfortable and it had a lot of shelves and places to put things."
Cons: "The Chinese food and the Western food on our flight were both not very good. The cabin crew did not pay much attention to the needs of the passengers. They never asked about beverages. When I got up and went to the galley to ask for a cup of coffee after dinner they took my order but never brought the coffee."
Pros: "Crew was awesome."
Cons: "Could have had more selection for entertainment"
Cons: "The crew was rude. My boyfriend and I felt discrimated against as we were not Asian. Multiple people must have been smoking in the bathroom because the plane smelt of cigarette smoke the entire flight to Shanghai. I am actually appalled."
Cons: "Small space in economy"
Pros: "PVG makes boarding bridge with shuttle bus."
Cons: "Boarding was a disaster. Also flight attendants were not the most helpful and polite either and very limited in English language"
Cons: "4 hrs delayed"
Cons: "Delayed an hour to board the flight, then delayed and sat on plane for hour and half before takeoff."
Pros: "The attendance and crew are nice - they serve you food and drinks(rarely), they are really good at not bothering you."
Cons: "16 hour flight and they only serve you 2 meals? Actually it's ok becaus the food is uneatble anyway, gross meat, and the Chinese 'salad' is suspicious. Both meals came with butter, however there are no bread/rolls for ya - they're just there to troll you."
Cons: "The ticketing staff in Shanghai were very unhelpful in providing any courteous upgrade or voucher for our delayed flight and poor hotel accommodations. They also failed to inform the plane staff of my vegetarian request. The plane staff tried to accommodate by offering their own meals to me, or side dishes from the meat meals."
Pros: "The staff was really helpful and the plane itself was completely comfortable, with lie flat seating in business class. Great menu and entertainment too. And at a much lower price than the american carriers."
Pros: "Flight was on time, crews were friendly and helpful, a lot of entertainment choices on the plane, food was not bad. We had a short layover in Shanghai, the crews were very helpful to get us check in through express and get to the connection flight on time."
Pros: "Not much."
Cons: "You can't check in online and you don't have seats until you check in at the airport. The check-in process was unorganized and ended up being a nightmare. The food was horrible...pretty much rice and fish which ended up smelling up the entire plane."
Cons: "Crew were not too friendly. Crew also did not control the passengers well. Many people were standing in aisles chatting when seatbelt light was on. There was a screeching baby for about 15minutes. Crew would forcibly push seats up while people are sleeping."
Pros: "The plane was new, the movies/videos were good, and the food was OK."
Cons: "Delay, Delay, Delay. Every leg of our trip was delay, and they don't tell you why, or for how long. We had a 4-hour delay at JFK. We almost miss our connecting flight at PVG to ICN. Luckily that one also had a two-hour delay. Coming back, same thing. All other airlines on the board had no problem except China Eastern. Good thing ICN was one of the best airport terminal we have ever been to and able to pass time shopping and eating while we wait. But JFK was boring. Will avoid flying China Eastern again. Not dependable."
Pros: "After reading all the negative reviews on this airline, I was nervous to say the least, but was pleasantly surprised. The in flight entertainment was better than I thought. The food was also pretty good. Loved the fish dishes. Flight attendants are attentive and friendly. There was a 2hr delay on the flight to Shanghai, to compensate a bit, they offered everyone in the waiting area free water and snacks."
Cons: "They tend to have minor delays. Nothing more than what other airlines would experience though."
Pros: "Being on time"
Pros: "The food and entertainment were good. The NY to Shanghai flight is a new plane with nice seats."
Cons: "I usually do not write reviews but I promised myself I would go out of my way so my experience will help others. I flew round trip to Japan via Shanghai. All four flights were delayed. The delays are not electronically updated, so don't expect to find out until you reach the gate and see a paper sign saying the flight is delayed. Shanghai airport is a nightmare. For some reason you have to go through complete security check for transferring flights, and the security check had a long, stagnant line both times I transferred. There is only one bag xray machine for everyone transferring flights."
Pros: "The flight itself was good. There were ample films on the entertainment system, and the flight attendants kept the seating area tidy by picking up small trash. They fed us well. The food was hot and well balanced. The menu items were very Chinese, and I appreciated the authenticity. They did not lose our luggage. Very responsible, reliable and trustworthy."
Cons: "We were not given an opportunity to pre select seats, and got middle settings. Provided by our height, this would have made our experience quite uncomfortable. Fortunately, we were able to find empty window seats to slide in. If the flight was full, this would have been impossible. We called the airline's customer service number numerous times before the scheduled flight, however, always were kept on hold for an available agent for an unreasonable amount of time (at least 20 min each) and never got to talk to anyone. Music kept playing."
Pros: "Sometimes the flights are half-empty, meaning you can get a full row to yourself if you're lucky."
Cons: "The seats were very cramped for an international flight and half of the foot space was taken up by an installed box of sorts. The "foot rest" also dug into my upper shins the entire flight (I had it in the upright position, but I have long legs). The food was really bad, basically inedible. Not just on this flight but on all the Air China flights I've been on, and both food options are usually identical other than the option between fake chicken or fake beef or seafood. The flight is super structured (referring to my 13-hour flight), that you're not allowed to sleep when you want because they have such a regimented schedule of when to turn on/off the lights, etc. On multiple occasions the flight attendants have turned off my tv monitor while I'm in the middle of a movie just because it appeared I was sleeping. With my 1 hr layover in Beijing that ended up being less than 10 minutes due to a delay, I made the rush through security quick enough, but my bags did not and needed to be shipped to me a day later at my destination. Air China purposefully schedules flights with such short layovers, putting customers' travel at risk. Not a major issue, but the crew surprisingly also had pretty limited English on the Beijing-Washington DC flight. For connecting flights, I have no expectation of English language ability, because it doesn't involve travel to an English-speaking country. However, if you're flying to the US, you should expect to communicate in English well, at least one of the cabin crew."
Pros: "The crew was outstanding."
Pros: "In-flight entertainment was pretty good - I watched 2 movies and a couple nature documentaries. Food was decent."
Cons: "Seats are horribly uncomfortable especially for a tall person. The "C" shape plus the headrest jutting out so far make it impossible to get comfortable enough to fall asleep and there is very little leg room. I had finally drifted off when my friend poked me awake because they were serving dinner even though there were about 4 hours left in the flight. I was half asleep and had no appetite so I ended up giving them the whole tray back. There was also a shrill toddler several rows ahead of us who was yapping loudly for the entire second half of the flight. I obviously understand that children will be children and it was a long flight, but would have been nice if staff had asked the parents to try to quiet him down as they were not attempting to do so at all. Finally, our bags did not make it onto the next flight in time."
Cons: "Meals need to be improved"
Pros: "It took me home."
Cons: "Mediocre food, obnoxiously long boarding and decent process, dated plane, limited leg room compared to competitor flights, apathetic attitude of staff and depressing mood on board."
Pros: "Food was okay but nice to have a small snack in between the 2 meals; felt a bit hungry from Washington Dulles flight to Beijing."
Cons: "The problem is the time Air China to make the connection flight. It only allows one and half hour from the flight from Hong Kong to Beijing and the latter to Washington Dulles. When the plane touched down in Beijing, it took over half an hour just to taxi to the gate. I have to run literally from the gate to the immigration and to TSA. I had also cut the line to get to the front so I don't missed the connecting flight. There were people screamed and yelled about our action (I Have 2 other couples under the same situation and don't want to miss their flight). But I finally made the security understand that we were told by Air China (with the red Air China round sticker) that we should cut the line to get to our plane. This is second time happened to me and Air China won't wait to close its gate when departure time arrives. I am not sure what will happen if I miss the connection. I stranded one night in Beijing with Continental couple years ago because of typhoon and was told the airline is not required to do anything for you because of weather related. But the connection issue needs to be addressed as I am sure some of my fellow passengers had missed their connecting flight yesterday. For now, I will stay away from Beijing connection ( ie no more Air China) until the latter makes some realistic adjustment to its connecting schedule. This is not difficult but they need to be aware and lessen stress to its customers. Beijing airport authority needs better facility with properly trained personnel to facilitate the transfer process. I had used Tokyo and Seoul with so much ease. Beijing needs to get up"
Pros: "Staff was pretty nice. Meals were decent for airline food. Movies and tv show selections were good. During our very short layover in Beijing (1 hour) they helped us find our next flight with ease. Gave wine with dinner and beer the entire time. Even when I slept through meals they tried to find something for me to eat."
Cons: "Meal options could be better."
Cons: "Flying from iad,pek,mnl Air China lost our luggage and we get the next day at the air port. From mnl,pek,iad our luggage made it all the way.Our experience of customer service was not Good from pek to iAd."
Cons: "Play flight attendants horrible food movie selection very poor"
Pros: "Crew very nice. Take off on time both times. I liked the movies and games, kept me entertained for 13 hours. The Air China plains, used for domestic flights, don't have any entertainment, even during 3 hours flights. This I didn't like in China."
Cons: "The seats in both international flights were not confortable. The audio port on plane from China didn't work well I had to keep holding it at all times to be able to hear on both ears."
Cons: "Delayed and unorganized No veggie food options"
Pros: "Bargain price for a RT flight to Bangkok, good movies at a personal video device at the seat. Two ok meals on 14 hour flight to Beijing."
Cons: "Only one choice for red wine and it was pretty bad."
Pros: "Very good experience. Service is excellent."
Pros: "The aircraft crew was polite"
Cons: "The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China"
Cons: "minimal legroom"
Pros: "Free wine"
Cons: "There’s no wifi, barely any english speaking movies, and the food is horrible. Will probably never fly air china again."
Cons: "Delayed flight, dirty restrooms"
Pros: "They had decent seats and food."
Cons: "Terrible. First flight was delayed, and there was no help in getting us on our connecting flight, so we missed it. They board us and just stand around for ages. Then we're told we must pick up our luggage and check back in which took approximately 2.5 hours for something that was not through a fault of our own. Then when we reached our second connecting flight, we were told Air China had given us a paper ticket (ie. worthless) instead of an electronic ticket. Do yourself a favor and take another airline."
Pros: "Food is not good for vegetarians,and they missed baggages both the way from and to USA-MUMBAI.. I called them for claim many times but they didn't pay yet.. I bought new bag for Rs- 9,500/- that also they missed on the way back home from Biejing to USA.."
Cons: "Food was not good for vegetarian.."
Pros: "crew and customer service were good, boarding was good"
Cons: "comfort minimal, food poor and entertainment below par"
Pros: "Cozy pillow, blanket, slippers, hot towel to freshen up, lots of water offered, announcements in english, friendly crew despite language barrier, great selection of audio & video entertainment, food was decent"
Cons: "Overuse of plastic cups"
Cons: "The layover time at Beijing airport was short but the airport is huge and takes a while to get through. I almost missed my connecting flight twice. When people fly Air China for connecting transfers, the attendants should provide guidance to passengers about ways to expedite this process. My bags weren’t delivered from Bangkok. It would have been nice if the airport attendants at my destination announced that before having passengers wait an hour for the bags to come out because it was evident they were aware beforehand."
Pros: "Meals were decent, Staff was VERY attentive, courteous and polite. Ride was very smooth. Didn't hear much from the pilots, which is ok!"
Cons: "The no-phone, no-internet rule is absurd. I could have really used some internet-for-purchase on a 13 hour flight. Some movies were only in Chinese with no subtitles and the games seemed to require a separate controller with X/Y buttons. Overall blah score entertainment. Announcements were too frequent an intrusive, especially when they're repeating the same thing 2 minutes apart. Also, the weird rules--shades must be up during takeoff, but must be down while we were in the air. Seat must be up during meal time. Learn to chill a little China Air."
Pros: "The staff was extremely polite, very accommodating, and willing to serve. The entire experience was overall very good and very contrary to what reviews said online. I would fly with them again in a heartbeat, far exceeded American standard airlines like Delta and American."
Pros: "Food was good, crew was courteous, comfortable seats."
Cons: "Some delays, touch screen was not working."
Pros: "Price was good."
Cons: "Crew was rude at times. Might be a cultural difference. Crew was more friendly and responsive to Chinese travelers."
Cons: "Food was terrible. Drinks are served room temperature without ice. Staff was rude. Tried multiple different televisions that barely worked. They will not let you have your phone on even on airplane mode for music or games, etc. Would not take again."
Pros: "Friendly staff"
Cons: "Airport in lounge was a waste of time, no wifi, terrible coffee, no showers."
Cons: "Food was bland. Very limited flight entertainment selection."
Pros: "Not much. Size of seat and legroom same as other economy class so although cramped it was acceptable."
Cons: "Flight was delayed but no announcements and no change to boarding information posted at gate. Food was inedible and also not enough for the long flight. The major food groups served were white bread, white rice, and more white bread. With some extremely salty and corn starchy food in small amounts to go with. Entertainment system had touch screen that was very difficult to use, 90 percent Chinese movies, and headphone was very unsatisfactory."
Pros: "I hate that u connect me with poi t to point airline that i ly allows for a one check in bag"
Cons: "I ended removing ine of my two check in bag as Myabmar Bational Airline from Yangon to Bangkok only allow one check in bag. Poor connection on your end"
Pros: "I've read a lot of bad reviews of Air China. All my flights with them were excellent overall. They provided me with free transit hotels for over night layovers. The staff was friendly and courteous. The food is what you expect from any airline, mediocre. They offered a variety of multilingual movies, which I haven't seen with other airlines."
Cons: "Food could be better, but so could every airline's."
Pros: "Literally nothing about this flight was enjoyable"
Cons: "Paid for exit row. Was a woman with infant on lap in same row. Staff is extremely rude. Unhelpful. Plane not in good condition. Food is horrible."
Pros: "Direct flight, no layover , price ... you get what you pay for shitty service"
Cons: "staff was rude, food sucked, seats uncomfortable. luggage was lost, no contact, it has t been 3 days, customer no service does not pick up phone. i've tried reaching them at every number listed anywhere on web, phone not answered or straight to voice mail ...... very frustrating"
Pros: "Service was excellent."
Cons: "Loading was chaotic. I had more issues with the passengers being rude and pushing than the staff. Perhaps a more organized way of loading the plane could have avoided this. The two hours sitting on the runway in Beijing both getting to my destination and the hour delay in Beijing coming home was inconvenient. That was more the airport than the airline."
Cons: "Flight did not exist, missed connecting flight"
Pros: "Good service . Spacious seating on the long flight from the usa"
Cons: "The delay in take off -two hours on the tarmac with all planes grounded with no reason stated. ."
Pros: "One of the four flights gave us water bottles and hot towels"
Cons: "Delays outbound and inbound and airport staff did not do anything to help with rearranging connecting flights even though it was known that we would miss the scheduled connection, and it was a disorganized inefficient process in Beijing that took over 2 hours of standing in line and the hotel they arranged for required sharing rooms and a 20min shuttle ride and by that point there was only 3hrs left before check-in time."
Pros: "I'm happy to be back in the U.S. safely. Thanks to the crew for their expertise!"
Cons: "Coming back to the U.S., the food was not prepared well; something was wrong with the noodles. The salad didn't taste good. The fruits were okay The flight attendant was supposed to help me with setting the entertainment, but she never came back."
Pros: "Everything (crew, food, entertainment) was great. I would definitely fly with Air China again."
Pros: "Great price but crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. The stewardesses were nice but spoke almost no English so helping us to find our connecting flight was impossible."
Cons: "Crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. Stewardesses spoke almost no English so helping us to find our connecting flight was impossible."
Pros: "Love watching movies"
Cons: "Super cold and hard to get around and to processed to the next flight"
Pros: "I got to USA! After 14 yrs overseas!"
Cons: "The crew was out there in space! I have to bring to her attention twice after serving a meal to the middle and aile passenger!!! At least! Pls! Can u smile! I feel that I was not welcome to the flight!!!"
Cons: "Reccomend better vegetarian options"
Pros: "I like the movie choice on my screen at the time. However, I think I just got lucky on this trip and was able to watch great movies while on a 14 hour trip."
Cons: "I didnt like the fact that after the first few hours of the flight, the bathroom on my side of the plane was unavailable for the rest of the flight. Something went wrong and it just stopped working."
Pros: "Quick easy flight, service was great,"
Cons: "5 hours delay of boarding. No chairs to sit."
Pros: "Everything was Overall satisfactory And a Great Thank You to the Crew"
Cons: "No complains"
Pros: "Seat entertainment, food, cabin staff"
Cons: "customer service on ground was weak."
Pros: "This crew was so much better than the crew that seved the flight from DC to Beijing on 6/14/2016."
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