Sporadic communication from flight deck on the nature of 2-hour flight delay. Initially we understood that dispatch was the issue because of fuel for the flight. Next, it was a weather delay followed by an apparent ground stop.
One of stewardess had poor customer service skills as she yelled at me to get off the phone instead of kindly saying that phones should be put away now. We were still at the gate .
Spirit Experience
Everything on this trip ran smoothly.
Employees and staff were friendly and helpful.
Plane was clean.
Flight was on time, as scheduled!
I was unaware, when I booked the flight, that choosing a seat would cost extra.
You pay an additional fee for EVERYTHING!! You may think your tickets are cheap but if you add the price of a $50 carryon, $5 if you want a drink, additional fees if you want to choose your seat (such as being next to your children or spouse) it really ends up being the same if not more than other airlines... plus you're sitting in the worlds skinniest seats
Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.
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requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
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American Airlines
Spirit Airlines
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