Everything was on-time and easy breezy. Good prices and good service. Polite and helpful crew members.
Would travel Breeze again. Crew was polite and the plane was clean and on time.
We loved everything about our experience with breeze
better: add some entertainment
Given their hype around being "easy to use" they fell short of expectations. I was unable to to add a bag to my reservation and was told it was because I booked through a 3rd party (that should give you guys some pause) and then on my return couldn't get my boarding pass on line or on the app using my ipad or phone (which I had downloaded) and was told to find a computer and do it that way. Overall, not any worse than any others but with the easy hype I was expecting more.
It was a short flight, around 2 hours. The plane is new and very comfortable. The flight crew was very welcoming and helpful. We can highly recommend this airline.
This was our first trip on Breeze and we will definitely use them again. The flight was on time and extremely smooth. There was extra legroom and the plane looked brand new! Great flying experience!
The flight was direct with no connections. The crew was very friendly. There are no amenities that you don’t have to pay for and the snacks cost is excessive. That being said if you bring your own snacks the value is great! I will fly with breeze again.
Plane was there and flight was almost an hour delayed and the gate agents gave the customers zero update or managed expectations.
We liked that it was direct flight, price was great, crew and flight attendants were pleasant. Our flight was great and we would highly recommend Breeze Airways to family and friends.
Flight exceeded my expectations. Crew was upbeat and flight was on time.
Ticketing agent never said our flight was delayed. It went from a 2 hr to 3 hr delay to just cancelled….why…lack of crew. Breeze doesn’t even have a phone number to call. You have to “text” them or use Facebook messenger to get in touch with someone. If you’re trying to market a new airline, make sure you have crew to fly if you’re going to run flights. The plane was literally at the gate.
Everything was on-time and easy breezy. Good prices and good service. Polite and helpful crew members.
Would travel Breeze again. Crew was polite and the plane was clean and on time.
We loved everything about our experience with breeze
better: add some entertainment
Given their hype around being "easy to use" they fell short of expectations. I was unable to to add a bag to my reservation and was told it was because I booked through a 3rd party (that should give you guys some pause) and then on my return couldn't get my boarding pass on line or on the app using my ipad or phone (which I had downloaded) and was told to find a computer and do it that way. Overall, not any worse than any others but with the easy hype I was expecting more.
It was a short flight, around 2 hours. The plane is new and very comfortable. The flight crew was very welcoming and helpful. We can highly recommend this airline.
This was our first trip on Breeze and we will definitely use them again. The flight was on time and extremely smooth. There was extra legroom and the plane looked brand new! Great flying experience!
The flight was direct with no connections. The crew was very friendly. There are no amenities that you don’t have to pay for and the snacks cost is excessive. That being said if you bring your own snacks the value is great! I will fly with breeze again.
Plane was there and flight was almost an hour delayed and the gate agents gave the customers zero update or managed expectations.
We liked that it was direct flight, price was great, crew and flight attendants were pleasant. Our flight was great and we would highly recommend Breeze Airways to family and friends.
Flight exceeded my expectations. Crew was upbeat and flight was on time.
Ticketing agent never said our flight was delayed. It went from a 2 hr to 3 hr delay to just cancelled….why…lack of crew. Breeze doesn’t even have a phone number to call. You have to “text” them or use Facebook messenger to get in touch with someone. If you’re trying to market a new airline, make sure you have crew to fly if you’re going to run flights. The plane was literally at the gate.
Everything was on-time and easy breezy. Good prices and good service. Polite and helpful crew members.
Would travel Breeze again. Crew was polite and the plane was clean and on time.
We loved everything about our experience with breeze
better: add some entertainment
Given their hype around being "easy to use" they fell short of expectations. I was unable to to add a bag to my reservation and was told it was because I booked through a 3rd party (that should give you guys some pause) and then on my return couldn't get my boarding pass on line or on the app using my ipad or phone (which I had downloaded) and was told to find a computer and do it that way. Overall, not any worse than any others but with the easy hype I was expecting more.
It was a short flight, around 2 hours. The plane is new and very comfortable. The flight crew was very welcoming and helpful. We can highly recommend this airline.
This was our first trip on Breeze and we will definitely use them again. The flight was on time and extremely smooth. There was extra legroom and the plane looked brand new! Great flying experience!
The flight was direct with no connections. The crew was very friendly. There are no amenities that you don’t have to pay for and the snacks cost is excessive. That being said if you bring your own snacks the value is great! I will fly with breeze again.
Plane was there and flight was almost an hour delayed and the gate agents gave the customers zero update or managed expectations.
We liked that it was direct flight, price was great, crew and flight attendants were pleasant. Our flight was great and we would highly recommend Breeze Airways to family and friends.
Flight exceeded my expectations. Crew was upbeat and flight was on time.
Ticketing agent never said our flight was delayed. It went from a 2 hr to 3 hr delay to just cancelled….why…lack of crew. Breeze doesn’t even have a phone number to call. You have to “text” them or use Facebook messenger to get in touch with someone. If you’re trying to market a new airline, make sure you have crew to fly if you’re going to run flights. The plane was literally at the gate.
Boarding: I was asked to check my carry on complimentary. I assume the staff believed my handbag was too big. Crew: n/a outside of the snack service. Comfort: the turbulence was so bad I was nauseous. I looked for the bag behind the seat and it looked used. Food: n/a except for the complimentary cookies. Those taste good. Entertainment: only allowed for Sprint/T-Mobile customers for some reason. My flight two days before included entertainment so this was disappointing. American Airlines spelled my name incorrectly which resulted in me being unable to use pre-check on both flights. I am overall disappointed with this experience.
The flight was an hour late getting into New Orleans. We landed in Philadelphia 30 minutes late. We sat on the tarmac for 20 more minutes. I ordered a wheelchair because I cannot walk such distances. None came after 30 minutes. I had to walk in short spells to get to baggage. It was a disaster flight. Lucky it was not cancelled.
Liked everything about this flight. They could have been a little more transparent as to the delay. But the pilot did get us to our connection with plenty of time to spare.
Both ticket agents and flight attendants were very pleasant to deal with. There was no entertainment on the flights and the charger in my seat was inoperable.
Pros: "The flight was short."
Cons: "I got fussed at going to the bathroom because the threat of turbulence was coming. We left later than the departure time."
Cons: "boarding, seating, entertainment"
Cons: "I had my period and desperately needed to use the bathroom. We were told to stay in our seats The entire flight even though there wasn’t much turbulence. The flight attendant yelled at me over the intercom to return to my seat when I tried to get up so I ended up bleeding through my tampon."
Cons: "Wheel got stuck during takeoff. Had to fly standby to get home. Originally told I would not get home that day. It was 8 am"
Cons: "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
Pros: "It was acceptable."
Cons: "A bit of food would have been nice on a 5 1/2 hour flight!"
Pros: "Nice aircraft once I got to Texas. From my hometown the plane was kind of old."
Cons: "Well they lost my luggage after my original flight was delayed 2+ hours. Rebooked my flight but never communicated to me whether they would handle my bag transfer or if I needed to go get them myself From the baggage claim to put into the correct flight. So I had no clothes..."
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Pros: "Width of the seat is nice"
Cons: "Boarding process is not great and delays while already boarded are terribly frustrating"
Pros: "The screens allowing us and our children to be entertained in the plane."
Cons: "Not had our plane delayed for over an hour."
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Cons: "Snack options aren’t good."
Cons: "The guy who’s checking me in he’s very kind.he is so nice person."
Pros: "Boarding"
Cons: "Space in seats"
Pros: "The customer service on British Airways is excellent. The meal served on the overnight flight was wonderful."
Cons: "My original flight was rerouted due to a connection delay. They lost our baggage due to rerouting our flight from American airways. We were told that our bags would be delivered the same day and we are still waiting on our bags."
Pros: "organized boarding, quick and professional, flight crew was awesome, very comfortable flight, much appreciated no"
Cons: "No entertainment options on 2+ hour flight. Would have been nice to have."
Pros: "Nothing"
Cons: "Our connecting flight to New Orleans was cancelled and we had to rent a car or wait until the next flight out which was 5pm the next day. We opted to rent a car and Had to cancel our return flight home to be refunded. American Airlines cancelled multiple flights and were in total disarray. Still waiting to see if they will honor the refund"
Pros: "I took my girlfriend on her first airplane ride! The flight was bumpless from wheels to wheels. The Pilots did a fantastic job! Thank you so much for a remarkable first plane trip! THEN!!!! The have Buffalo Trace Bourbon! I mean.... what else do you need ?!"
Pros: "Airplane food was good"
Cons: "I was in the air 24hr, the trip was as good as it gets."
Pros: "Liked the flight. Very nice crew."
Pros: "Left on time and got us to Dallas safely"
Cons: "Due to weather (not your fault) arrival to Dallas was delayed and we nearly missed connection"
Pros: "Helpful crew - courteous in their attitude towards customers and helped tight connections get out of quickly from the rear of the plane. Smile was on for each interaction."
Cons: "Flight was delayed by 50+ mins. The exit row announcement was made twice asking customers to acknowledge verbally which was probably a communication faux pas."
Pros: "I arrived in Sydney the day I was supposed to. Everything else was a let down and was not what I paid for."
Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Pros: "Good service . Timothy was excellent . Hostess ."
Pros: "Excellent flight. No complaints!"
Cons: "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
Pros: "Very smooth fast check in"
Cons: "The food"
Pros: "Boarding process was smooth and fast"
Cons: "Do you think airline management sits around boardrooms to brainstorm ways to torture its passengers more? The seats and the leg room are ridiculous. It's gotten to much worse recently."
Cons: "American after 4 hours delay cancelled the flight, AA refused to accept responsibility and refused to book me with another airline (my daughter was having surgery the next day and I was supposed to take care of her) I sent an email asking for them to cover the cost of my last minute ticket with the other airline, and they had refused. I will never fly AA again."
Pros: "Timely and prepared flight."
Pros: "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
Cons: "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the planeapproximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."
Pros: "Plane clean"
Cons: "Seat assignment process totally sucks. Wasn't possible to sit with partner even though we checked in day before. Line management at gat abysmal"
Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Cons: "Inattentive flight attendants, overhead space was not well managed. Cash only"
Pros: "The flight was on time and comfortable"
Cons: "That I paid for luggage when most people waited until they were told while boarding so they checked the baggage for free even though it was obviously too large. Maybe it should be checked closer when checking in before going through security."
Pros: "Comfy"
Cons: "Sat on tarmac for 1hr and 20 minutes since tower mix up and plane was bigger so confusion on seating. I feel stressed cause I will be missing a full day of work because of this delay and pretty pissed off. Would like some sort of compensation"
Pros: "Great seats."
Cons: "Customer service both over the phone and in person not very helpful to ensure connecting flights were made. Much better experience with Southwest in regards to coordinating delayed flights. AA could have done a much better job to ensure more flyers made thei connecting flights."
Pros: "the crew was nice and helpful, the seat had a lot of room"
Cons: "The plane seemed old and didn't have the features I expect in first class"
Pros: "Left on time arrived on time"
Cons: "Air conditioning didn't work on Charlotte to ft wayne leg."
Pros: "Everything was on time. American sometimes has free movies you can watch"
Cons: "Nothing. Everything was good"
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Cons: "I purchased a round trip ticket to Miami for my infant son and I to accompany my wife on her business trip. First off, there was a 2.5 hour delay. The flight was overbooked. The lady at the ticket counter would not switch my seat to be seated next to my wife and 4 month old infant. Luckily the gentleman beside her was willing to switch seats so that she could comfortably breast feed our son. My checked luggage was severely damaged. The side of the luggage was caved in and one wheel was completely ripped off while the other was partially damaged. A cart had to be rented in order to transport the broken suitcase through the airport to the rental car service area where we picked up our car. The infant car seat belonging to a $180 traveling system was damaged and is missing pieces that secure the broken canopy. We were rudely advised by a staff member to file a report as she pointed in the general directional of a line a mile long. We have been advised by the manufacturing company to discontinue the use of this car seat because it is no longer considered safe for the baby to travel in. Should we ever be involved in an accident, the car seat would likely fail to ensure the baby's safety due to the mishandling by American Airline employees. Unfortunately since the flight was ridiculously delayed and my son was ill, we were unable to file the report. My wife has since contacted American Airlines via telephone and intends to write them a formal written complaint."
Although we also had a 3 hour delay. The flight was pleasant. The pilot was amazing. We had a lot of turbulence but the pilot seemed to know what he was doing.
Flight was delayed, but no information was provided
For a discount airline it was perfect for a short flight. No issues whatsoever.
Pros: "The cheap price of the flight."
Cons: "The flight attendant took my bag out of the overhead compartment and made me check it. It was the same bag I used flying to Florida and did not have any issues with it. She insisted it was too big. I told her it obviously fit just fine because she took it out easily and that it was regulation size and weight. I was not happy at all. I paid to sit up front and get on first to put my bag in the overhead compartment for a reason! I’ve used this bag several times with no issues. I spent an extra 35 minutes trying to get my bag and leave the airport that I didn’t have to spare. She had no regard for incredible inconvenience it caused me."
Pros: "I like the convenient flight from Islip to RSW."
Cons: "Every bag is an additional charge, most every choice of seat costs more. There are no TVs, minimal snacks and beverages have to all be purchased. Snack tables are super tiny, seats do not recline."
Pros: "nothing Frontier is the absolute worst !!!"
Cons: "Everything. Poor service, bad bagage handling. long wait lines. did not open baggage counter until very late. very poor attitude from employees."
Pros: "Off boarding was fine"
Cons: "So, Fort Lauderdale doesn’t have much Frontier service, so the desk is only manned about 90 minutes prior to boarding. No signs or indication of this means a lot of angry travelers standing inline for unknown amount of time. I’m sure the desk staff love everyone yelling at them. Dumb business model."
Cons: "Next time I will bring a seat cushion."
Cons: "My flight was extremely delayed for no apparent reason and it made me waste half a day sitting in the airport"
Pros: "Giant fat guy sitting in the middle seat next to me!"
Cons: "Not being delayed?"
Cons: "Seats were made of hard plastic and did not recline. No radio or TV. No free food offered. Waited hours as they had to locate a mechanic, repair an armrest and then do the paperwork to prove that he had finishes the armrest!"
Cons: "Seats are tough but price is right"
Cons: "Just a bit delayed"
Pros: "Crew was great. Fast flight. Lots of information from the pilot"
Pros: "Crew was great,seats not so comfortable"
Cons: "Snacks,drink,larger tray table"
Pros: "Crew always professional and friendly, nice plane, clean, love the low price no frills fare. Hint; you do not have to pick your seat unless you really have a reason to sit next someone or need Moor room. Just click on no thank you. Why pay extra."
Cons: "Seats are not that comfortable, I now bring my own cushion. I suspect that people are not being checked to make sure that they paid for a carry on. If it's a personal item it should not go overhead. De plane process is slow because of the passengers fumbling over head."
Pros: "It was an hour delayed"
Cons: "2 hour delay prior to takeofd"
Pros: "The price was cheap"
Cons: "The seats were miniature, you dont get any food/snack included, it took 1 hour to get our baggage, it took 49 minutes to get off of the plane, the pilots were late on the flight there, the plane was delayed 1.5 hours on the way back, you have to not only pay for the flight but then you have to also pay for your seat. I will never fly frontier again."
Pros: "Inexpensive flight"
Cons: "Boarding , they didn’t register my boarding pass"
Cons: "Flight was delayed"
Pros: "Travel from ISP to MYR was so convenient. I wish Frontier would offer these flights year round and not just seasonal."
Cons: "Not much to dislike. Flight going to MYR was delayed an hour but isn’t any different than other airlines that have flight delays. No airline has a perfect record."
Pros: "Flying frontier was excellent for a short trip. Took off early, landed early, very pleasant crew, boarding was smooth, not a problem with anything at all!! Will definitely fly them again when possible."
Cons: "Nothing that I didn’t like for a budget airline."
Cons: "The flight was delayed three times."
Cons: "Everything, it was late not organized crew was not the nicest. Never again. The delay was only 5 h"
Pros: "Cost- this was round trip flight. Both were fine. Although further from my house ISP was easy to get to, easy to check in/security lines non existent and food service while waiting was sufficient. I had booked thru KIWI for 1st time and was concerned when they could not auto check me in/send me boarding pass to print due to computer issues. I like to check in before hand , have boarding pass in hand but my counter check in was fast and easy with no additional fees. Clean new planes"
Cons: "Nothing. Knew what low cost flight required, packed accordingly to avoid extra fees, but would have paid if that did not work out."
Pros: "Cheap tickets, friendly staff, no major complaints"
Cons: "Seats were a bit uncomfortable"
Pros: "airplane cabin was clean."
Cons: "boarding was late and they didn't even say anything. no apology or anything. It was also hard to hear announcements over the PA system"
Pros: "Affordable, and the seat though firm are surprisingly comfortable. Crew very friendly"
Cons: "Charge for everything."
Pros: "You pay for what you get. Least comfortable flight but also cheapest."
Cons: "Seats"
Pros: "Nothing."
Cons: "They lost my bag. Told me it would be there the next night...it wasn’t and they didn’t know where it was. Told me they’d reach out with updates...they didn’t. I had to call to find out it was in a different city from where I was going or where I live. Told me it would be on the next flight out in the morning...it wasn’t. Then did absolutely nothing to compensate me for this experience."
Cons: "Was unable to make it"
Pros: "The terminal was empty. Plenty of seats. Boarding doesn't take long. Arrival at ISP is nice because it is small and empty."
Pros: "Loved it. My new favorite airline and airport."
Cons: "Not a thing"
Pros: "The staff was pleasantly and the boarding process was on time and so in a speedy manner."
Cons: "Having to pay 2.99 for a cup of beverage, at least give me the can or small bottle."
Pros: "Whole frontier team was very friendly and helpful"
Cons: "The lack of food, but that’s what you get for a budget airline. The round trip cost was well worth the lack of food"
Pros: "Liked the price. Liked the service."
Cons: "Hated the seats. Very uncomfortable."
Pros: "Great convenience, new plane, PRICE!!! Arrived a half hour early!!"
Cons: "Absolutely nothing!!!"
Pros: "Better looking plain than the last Frontier one, Pilot was more smooth at take off and landing."
Cons: "The boarding crew were nasty and the gentleman was more focused on looking sexy in his heels and long nails. Why do we pay for a flight and then for a seat? Why not fly standing and not pay extra? That's a funny way to just take more money out of our pockets. Have us pay for basic seats and then have the ability to upgrade."
Pros: "The flight crew was good."
Cons: "Carry on charges are asinine. The same charge for checking in baggage is the same for carry-ons. Clarification needs to be in writing so that options are weighted prior to making my way to the counter."
Pros: "I really liked having two kids punching my seat every 5 mins on a 3 hour long flight. Pilots do know how to take off and land so I'm alive and that's the best part I liked about my flight."
Cons: "Seats are terrible. I know it's not the international flight but please please hire more attractive flight attendants. I don't want to have nightmares."
Pros: "I am probably a little more biased because tampa airport was celebrating the innaguration of the flight. Also the flight was very affordable and the plane seemed new and clean. Staff was very sweet and pilots were early."
Cons: "Snacks and drinks were all at a fee and there wasn't much leg room after the people in front of you lean back. We were unable to choose our seats. The seats themselves were extremely firm and uncomfortable. There was also no entertainment option, even for a fee or wifi available during a 3 hour flight. Deboarding took a while."
Pros: "Nothing except the crew."
Cons: "Where to start? Messed up my TsA pre-check which almost cost me to miss flight, no almenities on board, tray table shorter than my iPad. This flight and airline is a joke, never again."
Pros: "Nothing"
Cons: "Frontier had 2 flights out of FLL all day. 1st scheduled to leave at 10am to Trenton. Our's to Cincy at 4. Trenton put passengers in and they sat on the tarmac back the APU was broke (essentially plane's starter). Then people finally were able to get off the plane. Meanwhile, our flight to Cincy couldn't leave because the airport wouldn't let us use a different gate! Apparently, Frontier wasn't paying what the City wanted so we sat there waiting for over 6 hours though our plane was at a different part of the airport waiting on is, we couldn't board and leave!!!"
Cons: "Late departure, late arrival, cramped seating, overcharged for checked bag"
Cons: "Spent over 5 hours waiting on runway"
Pros: "This was an economy ticket and everything about the flight was fine but not wonderful. It made me think about what I value when I fly. The next time the 'cheap' ticket price draws me in - I will just add another $30-70 for a carry-on and/or checked bag which will make the price comparison more aligned."
Cons: "Have your credit card ready - nothing is included."
Pros: "Flight departed on time, crew was friendly, landed 1/2 hour earlier than scheduled."
Cons: "That seats are a hidden fee."
Pros: "My morning flight was cancelled in the middle of the night the night before. Ended up being up all night in the phone with frontier to rebook a new flight."
