Pros: "To be honest, I liked everything."
Cons: "When boarding was delayed due to extra security (drug sniffing dogs) it would have been appropriate to make announcements for passengers needing to board immediately, allowed to identify and moved to the head of the line. We were there an hour and a half early with no luggage to check and we missed our flight by minutes. We actually saw our plane with the doors closed. Frustrating!"
Cons: "2 hour delay on take off"
Pros: "Surprised to find seat was comfortable.."
Pros: "Crew so polite and friendly. Also very accommodating with young man with special needs."
Pros: "biscotti, boarding process, crew was pleasant"
Pros: "Good coffee"
Cons: "Serve drinks before take off."
Cons: "The gate agent doing the boarding process was just rude and seemed to enjoy every time she got to tell the crowd anything they weren’t going to like."
Cons: "I didn’t get a seat assignment"
Pros: "on time"
Cons: "nothing I can think of"
Cons: "the overhead storage was tiny!"
Pros: "The crew staff was nice"
Cons: "First off they were late then when it's time to board they change the gate on us and we had to go across the airport to get to the next gate. Then flight was fine when we landed the flight was smooth. Then we had to wait for another 30 minutes to actually get off the airplane. Not happy at all."
Cons: "Everything was great WiFi didn’t work but I don’t care, just letting you know"
Pros: "The Landing was Perfect"
Pros: "Over all quick experience"
Cons: "Don’t really lnow"
Pros: "Friendly staff but no perks on this short flight"
Pros: "This was our first trip to Hawaii on Alaska and we were very happy with the experience. Plane on time, lots of overhead space, crew very pleasant and helpful. We fly to Hawaii at least four times a year and will be switching to Alaska as our preferred carrier."
Cons: "There was limited entertainment available on this older 737 plane."
Cons: "It was good from the beginning till we get to san Jose airport We had a hard time checking our luggage because of Alaska staff and didn’t make it to our flight They made a rebooking for a one stop which is longer than what we had And when they knew that there is delay on the flight they didn’t tell us They said u gonna be there ( boise) at 10 But the flight was departure at 10:45 I have 3 kids and we was tired really hard"
Pros: "The option to have coffee."
Cons: "The lack of option to have a non-dairy creamer."
Pros: "Nice crew; good entertainment"
Cons: "Very cramped seating"
Cons: "Boarding was difficult. Had to rush, too long of wait at check in"
Pros: "On line system was great and easy."
Pros: "The crew was so darn efficient and the pilot was so funny over the speaker! Thank you Alaska for slaying this flight"
Cons: "Stolen items from luggage"
Cons: "Airplane was dirty upon boarding - food and miscellaneous remnants on the seats and floor, used trash bag in the seat back in front of me"
Cons: "I’ve was falling from the vent above my seat and into my hair and onto my lap... I called the flight attendent over to ask if it would stop and she told me it would not stop, it happens to any window seat because of the vent... I’ve flown a lot and NEVER had ice fall out of the vents repeatedly. Her response to my question was rude and she made me feel stupid for asking about the problem in the first place. The people around be we’re even shocked by her stern and rude response."
Pros: "The staff at the gate and the flights were awesome. It was my first experience on Alaska and I will definitely be ok again."
Cons: "Can't think of anything."
Pros: "Everyone was very friendly."
Cons: "Very unorganized boarding. People standing everywhere and no direction given. There were free movies but you had to have an app and in order to download the app you need to pay for wifi."
Cons: "No entertainment on board"
Pros: "Worth it"
Cons: "good vacation experience with Alaska Airlines"
Pros: "On time and efficient service, Alaska made the entire journey easy and terrific. I will continue to use this airline it is a mile above the rest."
Pros: "I was able to change my flight a bit earlier than the six hour window (the Alaska air policy) for a reduce fee, I was thrilled!"
Cons: "No complaints"
Cons: "When I went to check in in San Jose, they told me I was double booked on the flight to Seattle. One booking was paid for but not connected with the Reykjavik flight and the other booking was not paid for and connected to the Reykjavik flight. I spent 30 minutes at the first class check in counter of alalska air and then another 20 minutes at the gate almost missing the flight."
Pros: "The cheese platter was delicious and I like the gogo entertainment. Boarding was very quick, the crew was hepful and kind."
Pros: "USB & Ports for all chargers"
Cons: "Didn't get my seat assignment until after boarding because flight was overbooked"
Pros: "Luggage beat me to baggage claim."
Cons: "I used the restroom early in the flight, and it was pretty grubby, presumably from a previous flight."
Pros: "Love that I landed safely. Love flight attendants. Loved food"
Cons: "Online entertainment package hasn't yet worked in last two or three flights."
Pros: "Friendly crew, free mai tai."
Cons: "Pay for baggage."
Pros: "Very delayed flight and bags late"
Pros: "First time I've ever arrived early. Boarded early because small amount of people on flight, which allowed for us to arrive 15 min early. Great job on the crew's efficiency"
Pros: "Nice crew and yum cheese plate"
Cons: "Late boarding and late arrival."
Cons: "My check-in bag was manhandled - the zipper was open, and there were scratches and grease all over."
Pros: "Both the departure and return flights took less time than expected. No turbulence that I recall. Quick exit once we landed."
Cons: "The seats were extremely uncomfortable. There was no power outlets unless you were in first class. The complimentary snacks were coffee flavored. My carry-on had to be checked in because the wheels barely fit. I felt it was difficult to locate the closest emergency exit; the signs were not so obvious."
Pros: "On time, easy to get through the check-in lines."
Cons: "No in-seat entertainment causes the "poor" above, but I did not expect entertainment."
Pros: "Flight was ontime and plane was uncrowded. Had a whole row to myself. When I got off the plane my bag was right there and I had no delays. Alaska Airlines is a great way to fly."
Pros: "I love the the USB plugs at every seat. It came I handy when I needed to charge my phone"
Cons: "I didn't like the lack of snack options. There was a small complementary snack and there was one one option to purchase."
Pros: "There was an issue with my itinerary and the check in desk folks were able to troubleshoot and resolve quickly and had me on my flight with no stress. Give them a raise!!!"
Pros: "Great flight great crew"
Cons: "Hawaiian boasts about a free meal yet provide no movie services. NEVER AGAIN!"
Pros: "It was comfortable and food was served, which is rare on airlines."
Cons: "Luggage lost .... and no food for vegetarians, only meat. I will be calling HA when I return from my cruise to enter a complaint."
Cons: "If I had gotten the seats I picked."
Cons: "Easier access to entertainment"
Pros: "First time I flew with Hawaiian and it was the best service ever! Oakland to final destination Lihue. Definitely my number one airline and will be referring folks!"
Pros: "The breakfast on the way to Honolulu and the lunch on the way back to the mainland. The food was very tasty and made the long flight seem shorter."
Cons: "I booked 6 months in advance to ensure a lower price, 2 days before the flight, the prices were 50% what I paid for them and priceline refused to give a price adjustment because it was more than 24 hours since I booked the flight. Hawaiian air refused to give any additional accommodations, priceline refused any additional accommodations and I am still upset."
Pros: "Friendly staff. Nothing negative to say. It’s a flight with 100+ passengers and people want to be babied. Enjoy your time and quit complaining about things out of an Airlines control and your crappy planning."
Pros: "Pleasant crew, okay food, seats comfortable and enough room for luggage."
Cons: "No entertainment"
Pros: "Very attentive staff, great flight!"
Pros: "Loved the service!"
Cons: "Not really much for in flight entertainment compared to other airlines. No wifi or movies available. Just spotty tv on a shared screen."
Pros: "Left on time arrived a little late because weather. It was windy"
Pros: "Comfort seating"
Cons: "Plane left late and arrived late 7"
Pros: "Service on board plane was good."
Cons: "Too warm in the plane. Not the greatest thing with a full flight and lots of body heat!"
Pros: "Sufficient overhead bin space. Mostly very pleasant crew."
Cons: "Although airline recommends arriving two hours before flight, staff not ready for booking. One crew member a bit grumpy."
Pros: "6 hour delay. Had to go back home. Would have liked a text notice berorebi spent 40 on shuttle transportation"
Pros: "Loved the comfort of the seats and the in flight movies!"
Pros: "Lousy food, why bother. Nice that they gave us a drink before we landed."
Cons: "Too narrow seats. On a5 hr flight it felt so uncomfortable"
Pros: "The crew was friendly and helpful."
Pros: "very spacious legroom Friendly crew"
Cons: "Wished entertainment system was free like other airlines."
Cons: "The boarding was not organize."
Pros: "Crew were nice. Big plane with lots of overhead storage was helpful."
Cons: "Picked my seats online when I booked and was told I didn't have reserved seats during check in. Had to get seats assigned last minute over the phone (very last row), and the customer service experience on the phone was awful."
Pros: "Smooth flight, friendly staff."
Cons: "Update to inflight services, a little outdated and would like to see more selection."
Pros: "Small in flight meal. So convenient and yummy"
Pros: "The service was great. The attendants were very polite and attentive."
Cons: "The free movie selection was not what I expected."
Pros: "I appreciated the free meal and the free mai tai since not that many companies offer free meals to customers anymore."
Cons: "The crew lacked an "aloha spirit." We were excited to go to hawaii but the crew didnt seem friendly. When I asked if I could pass thru their area to get to the bathroom on the other aisle, I think I saw the stewardess roll her eyes as she got up out of her chair. It couldve been because it was the 0700 flight. Older plane. Its one with one big screen in the middle and tiny little screens scattered throughout. Didnt show a movie - instead showed clips of hawaiian singers. Chairs were rickety and hard to lay back or put forward."
Pros: "I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights."
Cons: "This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going."
Pros: "Complimentary wine"
Cons: "No Individual TV"
Pros: "Crew was really nice and the service was great. Food was better than what you could quickly grab at the airport and appreciated the frequent beverage service."
Cons: "It seemed unecessarily cold and was a little surprised that entertainment cost extra on a long flight. The only thing complimentary were a few promo videos for Hawaii and the radio."
Pros: "I loved the hospitality of the crew!! Very pleasant."
Cons: "The food was very cheap and processed. Like they didn't care what was served. No options for anything healthy"
Pros: "Smooth flight, clean aircraft"
Cons: "Poor attitude of male flight attendant, came across as not really caring about the needs of passengers, plane was dated - could not look at snack menu on touch screen, no duty free items or catalog despite being advertised."
Pros: "The flight was on time and the trip was smooth"
Cons: "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
Cons: "They didnt let me board even though I got there with enough time. I had to buy a completely different flight. Will never travel Hawiian Airlines again"
Pros: "Our flight was on time. The staff was very friendly. Everything was clean. We were served a complimentary meal as well as drinks and a snack. (So few airlines include a meal nowadays.) Pleasant in every way!"
Pros: "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
Cons: "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
Pros: "Helpful, friendly and informative; free breakfast;"
Cons: "Would be nice to get one free movie with long flight."
Pros: "The flight agreements were very friendly and attentive."
Cons: "Nothing, it was a perfect flight."
Pros: "TSA was fast and efficient coming back, the crew was friendly and helpful, and the food was fine both ways. Also, while coming back, pre-boarding was kind of an enjoyable process for once, as one of the staff was very lively and made a lot of jokes."
Cons: "Had delayed flight, due to some back-up part that was being faulty. Everyone had just finished getting on the plane at this point, and the Captain said it'd be fixed in under an hour, so those who wanted to leave or stay on the plane, could leave or stay. However, for some reason, everyone (+all our baggage) had to get off the plane about 15 after minutes after this announcement, and the flight ended up being delayed by ~2-2.5 hours. There was no compensation."
Cons: "Food and food service was poor. A passenger in first class should never have to ask for something and attendants should not spend most of the flight holed up up front reading and talking. Movie selection for a frequent traveler is really bad"
Pros: "Hot breakfast sandwich Dresses/ uniform of the staff Interesting commentary on airline safety"
Cons: "No free movies. Purchased earbuds had poor sound quality."
Pros: "Good schedule for snacks and lunch, staff really nice and efficient"
Pros: "On time, ease of boarding w extra comfort seats, decent food , friendly service"."
Cons: "A/C was not working correctly so we were all freezing."
Pros: "The crew was very professional but friendly."
Cons: "Any entertainment except the Hawaii channel involved renting an iPad for $15. 5 hours with no free inflight movie is too long."
Cons: "It would have been nice to have a gluten free option for the meal."
Cons: "The other passengers"
Cons: "The plane change in LA was confusing & not very clear."
Pros: "Seats were good"
Cons: "Flight was delayed on both ends"
Pros: "Feeling Covid safe."
Cons: "More attention to those not wearing masks properly ."
Cons: "Had no entertainment, asked the attendent, she called simebody, but it didn't help and she didn't bother to come and explain. Food was really bad, undercooked and cold."
Cons: "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."
Pros: "The seats were comfortable"
Cons: "Why does Delta sell earphones?"
Pros: "Delta planes are spacious and great!"
Cons: "No complaints"
Pros: "Good crew"
Cons: "The WiFi didn’t work well"
Pros: "Airport accessibility"
Cons: "Not getting delayed for 20 minutes on the tarmac"
Pros: "Good crew, good service."
Cons: "No complaints!"
Pros: "Fast and efficient"
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Pros: "All aspects"
Pros: "The flight was very good in both directions. I was quite comfortable. On my return flight I left my e-reader on the plane. I didn't realize it until 2 days later. I called Delta and spoke with Tiffany. She was so helpful. She located my e-reader and I was able to go to the airport and pick it up."
Cons: "Carry brewed decaf coffee."
Pros: "The plane and flight was fine, as was the crew on board. The crew within the Salt Lake airport could have been better. Not sure if it was the gentlemans first time but overall he and the woman working the boarding were very slow and could have been more efficient. We boarded late (may be out of their control) but when we started boarding there was too much wasted time between calling up the military/people with longer boarding needs/wheelchairs etc. They waited until they were completely boarded and settled prior to calling the next group then spent time fiddling with the sign that splits the boarding lanes etc. Just appeared that there was no sense of efficiency. Polite people though."
Cons: "Sat in comfort+, bbut never offered any sort of snack. Not sure why it is considered an upgrade."
Pros: "the people were Awesome!!flight crew were very personable and easy to get along with, as well as get in touch with."
Cons: "where to start, I am not a huge overweight person. I have 26-28" shoulders and longer legs then most 5'-10" people have. That said, you should not be required to hold your arm out and hold the seat back in front of you so that you are not elbowing or shouldering the people beside you. sitting sideways on a seat I paid extra for doesn't seem like a great flight to me."
Pros: "The FA’s and pilot"
Cons: "I love the flight becayse it was smooth sailing and delta is always choice."
Cons: "Touch screen monitor was unable to register touch, so no entertainment available."
Pros: "Excellent flight crew, flight had decent leg room. Loved the inflight entertainment. Clean plane, boarding was easy."
Pros: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Cons: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Pros: "Crew was good, plane was clean. We left on time and got in a bit early."
Cons: "Don't like the Comfort plus seats that have the dividers vs basic arm rests. TSA is a JOKE, got the random strip search where they pulled apart every nook and cranny of my personal bag and carry on item. Relieved me of my PLASTIC corkscrew that I've traveled with for 15 years. Almost missed the flight and I was there plenty early."
Pros: "Flight attendants we were very nice and efficient. Flight was short"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "Traveling with a 4 year old isn’t always easy. Delta’s flight attendants and the captains controlling the plane were excellent! Safe flight. And the entertainment that is provided for the customers is fun and relaxing. Makes a 4.5 hour flight go by quick. Thank you delta, I will be flying with you in the future"
Cons: "My luggage was sent to another city"
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Pros: "The crew were so polite and happy!"
Cons: "Those seats! UGH!"
Pros: "Very comfortable"
Cons: "Nothing, besides the flight was slightly delayed but not by long"
Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
Pros: "Flight was comfortable. Short, sweet, and landed before I knew it. Boarding was a smooth process."
Cons: "The flight crew and service on the plane was fine. My biggest complaint was at the baggage drop off at the airport, where there was quite a long line without any crew members assisting us. A five to ten minute wait is fine, but a fifteen minute wait, with only three crew members compared to the other airlines? By the time I dropped off my baggage, the other airlines were finished with their customers, and there was still quite a line behind me."
Pros: "Barcelona is a busy place. Don't forget your adapter plugs - like I did."
Pros: "Received sky boarding despite having a seat near the front. I like the smaller plane because there was plenty more leg room where I was (9c). A variety of free snacks were offered along with starbucks coffee, score! I wish I'd brought my ipad to take advantage of the free wi-fi and movies in-flight. Take-off & landing were very smooth despite a delay upon take-off. Made my connecting flight with time to buy lunch."
Pros: "Service was great, flight was excellent"
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "WiFi wouldn't work. Dark skin Asian flight attended had a shitty attitude. Would tell me FOR SURE if they would be set I g alcohol and was rude about it."
Cons: "No delays."
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Pros: "Met my cousins from Portland in SLC and killed layover time"
Pros: "The seats were comfortable, service was good, movie/entertainment selection great. Logistics for flight were awesome, there was no long layover."
Cons: "The extra fee for check-in baggage."
Pros: "Pilot has very smooth landing. Crew were nice"
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Cons: "Flight was delayed. Delta doesn't challenge anyone who attempts to pre-board. It's become somewhat of a joke. The plane was hot (717) with very poor ventilation. Was in 1st class and didn't get beverage service after boarding. Then, the plane sat on a remote taxiway another 30 minutes before takeoff, fully loaded, no A/C, and still no beverage service. Truly miserable hot and sweaty flight."
Pros: "The crew"
Cons: "Tiny seats"
Pros: "I definitely like the variety of entertainment that was given throughout the flight."
Cons: "The flight attendant was so rude to others including myself. I'm not one to be to needy but when i was about to ask the lady if I can switch seats to the fair back where there was two empty seats she gladly let the other person but not me. She said no that if I wanted to sit back I needed to set with the other person. Our flight was from NYC to PR 5hour long and in between those hours she let a couple sit together on the other empty rows while I was feeling supper sick. Other passengers notice and had told me that they felt sorry for me. I was Embarressed. I was debating on venting on Twitter just yet and also on this review because what difference does it make. What matters the most is that we all got to our destination safely."
Pros: "USB and AC power supplied in-seat is incredibly nice feature."
Cons: "1 of the 3 bags we checked was forgotten at JFK airport. Since we had a 5 hour layover, Delta had ample time to get the bag on the plane."
Pros: "the chick who worked the counter for the preboard flight counter was really REALLY nice"
Cons: "everyone on my flight was ugly"
Pros: "Crew was amazing. Very helpful and very happy."
Cons: "Cannot think of anything at this time."
Pros: "Love main cabin extra"
Cons: "Just a cookie for a 3 hour flight"
Cons: "The plane was cold!"
Pros: "The Flight Attendant was excellent. Genuine smile, attentive, and pleasant."
Pros: "On time. Warm greetings from the pilots. New aircraft, clean, great entertainment."
Cons: "5hour flight should have a meal"
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Cons: "The flight was delayed for hours, and I am still trying to get to lax. All due to the pilots being too tired to fly, and due to maintenance. I would of appreciated checking into a hotel room a lot earlier than I did due to vague communication. I’m exhausted with only 2.5 hours of sleep."
Pros: "Great and welcoming crew."
Pros: "great entertainment"
Cons: "It would’ve been nice if we made it to fort Meyers!"
Pros: "Service and boarding was smooth and friendly."
Cons: "The seat assignments based on loyalty status - rude gate agents"
Cons: "Delayed multiple tomes"
Cons: "Took off 40 minutes late, rude attendants, very hot on plane, no apologies from staff for being late. Worst flight in a long time."
Cons: "I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well."
Pros: "Nice seats, good food, good service"
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Awesome service"
Pros: "Not much"
Cons: "They forced my wife off of the flight because they would not check our bags in 35 minutes before the flight."
Cons: "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
Cons: "Plane was delayed over an hour!"
Pros: "Delayed and no AC working..."
Pros: "Seats were surprisingly comfortable"
Pros: "On time. Comfortable seat. Courteous crew. Easy transfer."
Pros: "This was a completely hassle free trip. No aggressive, angry flight attendants. The usual United Airlines features that I have become numb to were entirely a absent. The 2 hour delay did not happen!"
Cons: "The attendants could have come down the aisles a few more times. I got pretty dehydrated & had to get up & ask for water."
Pros: "Staff were helpful."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Cons: "We thought we were going to be flying on British Airways American Airways."
Pros: "Over 2 hours delayed, plans ruined"
Pros: "Did not use"
Cons: "Tight seating"
Pros: "Friendly and helpful crew."
Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Cons: "You overbooked the flight"
Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
Pros: "Good service, as efficient as possible"
Pros: "Everything smooth. No hang ups"
Pros: "Fastest flight I've ever had!"
Pros: "entertainment system was very good"
Cons: "american airlines offers no choice of food for flights of 4 hours or more, that is a shame, that says a lot about a very powerful airline. shame."
Pros: "Everything was very good!"
Cons: "Seats too close, can hardly turn around!"
Pros: "Lots of free movies."
Cons: "No free food."
Pros: "Our extra leg room seating was fantastic. The crew was delightful."
Cons: "The entertainment was just okay."
Cons: "it was really bumpy"
Cons: "Flight was delayed by almost two hours so I missed the flight from Denver to Charlotte. Because of the way this flight was sold to us and booked through Kiwi.com, there was nothing that could be done to get me on another flight. The only option was to wait for a Frontier flight which wasn't available until Monday morning. I had to book another flight on a different airline at a cost of $600."
Cons: "Negative leg room, Hugh bag fees that were not stated in the original purchase"
Cons: "Flight was delayed 6 hrs while other flights to Denver kept taking off"
Pros: "I didn't like anything about this flight. It's abvery cheap looking flight and a big rip off with money. I paid $400 dollars almost same as United but in United I don't have to pay for carry on. $45 for carry on are you kidding me what is next going to bathroom will cost us money too??"
Cons: "Service was terrible , the claim that you guys are cheap is a lie , seats are squished , no where else do you have to pay for a carry on , staff very immature , overall not a good experience at all"
Pros: "Low fare! I pack light, so I could fit everything I need into a "personal item" and saved on bags. Boarding went pretty smoothly."
Cons: "Seats do not recline! Bad news on my redeye flight. There were 4 dogs on this plane that I saw. Possibly more. Is there a limit to allergen producing animals on one plane?"
Cons: "The flight was delayed and we got a notification from google, but when we called Frontier, they said it was on time. And when we reached the airport they said, its been delayed. It caused a lot of inconvenience. Very unprofessional."
Cons: "Carry on bag cost of $45."
Pros: "Simple flight"
Cons: "Bumper approach coming into Denver. No snacks or beverages"
Pros: "They oversold the flight and bumped us from it. We didn't make it home for the holidays."
Cons: "Flight was cancelled!!!"
Cons: "On a holiday arrived early to avoid traffic and the bag counter wants open. Had to stand there and wait for service, just to print out tickets. I have always scanned directly from my phone. Huge incovience. Flight attendants served to much alcohol to parents with a three month old. Allowed to much traffic through the cabin."
Pros: "Clean, friendly staff."
Cons: "Seats did not recline, so it was impossible to rest during this long, middle of the night flight. Misled about cost of carry-on."
Pros: "Flight was good and landing smooth."
Cons: "No beverages or snacks were offered. The flight was a late night flight and there was no where refreshments or beverages could be purchased, hence I was forced to fast for 6 hours."
Pros: "Literally. Nothing. Showing up at my destination alive, I guess."
Cons: "2 hour delay, then a three hour delay bc of weather. Another 45 minutes taxi-ing, then back at the gate because a passenger had to be escorted off because he didn't have a boarding pass. We were rushed to board he flight in the first place before the flight crew timed out; we finally took off at 2am with exhausted pilots which was terrifying. Also frontier charges for all bags and all seats, instead of including it in their base fee. Plane is tigjt and uncomfortable, no on board entertainment and seats don't recline. Most passengers were drunk and rowdy after long wait at the airport, and a man was busted for smoking weed in the bathroom. And someone else sat in my seat. THE WORST FLIGHT EXPERIENCE I HAVE EVER HAD--an all around disaster."
Cons: "The plane looked old (chipped paint, outdated upholstery). Seats did not recline. Had to pay for all baggage, carry-ons and drinks/food: this greatly increased the price of what we originally thought was a good deal on our flight."
Pros: "The flight arrived 40 minutes early."
Cons: "I paid $40 for a carry on. The plane was not pressurized, I've never had my ears hurt to bad on a plane."
Cons: "Seats comfort is not very good. Tray tables too small."
Cons: "I left a bag in the airport, and they did not issue a guest pass to help me retrieve it. While the police and other flight agencies they should issue it. The person at the counter was indifferent, and lazy."
Pros: "Leg room that I paid extra for"
Cons: "Staff very rude, continuously asked if the passengers next to me spoke English even though they obviously did, very uncomfortable chairs"
Cons: "I use to love Frontier back in 2006-2008. I purposely booked the trip on Frontier as they were known to be clean and comfortable. Much to my surprise the plane was very very small, the seats did not recline at all (horrible for an overnight flight) and the trays were so small I couldn't even fit my laptop on it."
Pros: "Polite and efficient"
Cons: "Comfort of seats. Price of ticket and charge for carry on"
Pros: "Staff was great. Flight was comfortable. Loved having an all female crew."
Cons: "Flight was delayed due to mechanical issues. This is very frustrating."
Cons: "We sat on the tarmac for about 1.5 hours in Denver before we could leave the plane."
Cons: "Frontier's computers were down for updates at the same time we were trying to board. They could not get us on board, and we have not missed a funeral of one of our closest family members. This is simply unacceptable."
Cons: "Lost luggage, and casually 30-45 minutes late without even updating the flight status"
Cons: "The flight was cancelled. No big deal. It happens. But the the manager at the ticket desk took two hours to figure out a solution. His "solution" was to print out a phone number, hand it out to each of the passengers and then tell them to call because "there was nothing else he could do for us". And then he left to some back office and didn't come back out. The phone number he gave everyone was out of service. I called the regular customer service and asked them to help me rebook a new flight. They refused and said only the employees at the ticket counter could assist. The ticket counter people offered a refund over and over. But why would I want a 100 refund when I needed to book a 3-400 dollar flight to get to my destination. About eight hours, a couple of yelling matches, getting hung up on twice, and several actual tears later, I finally got a flight booked but the earliest flight they could find was 24 hours after my original scheduled arrival time. I'm writing this thirty minutes into my wait for a hotel shuttle. Long story short, I will take a greyhound or catch a cab or walk to my destination before I ever use frontier again"
Pros: "Friendly staff."
Cons: "Got delayed almost one hour. Seats didn't lean back. No snacks included."
Pros: "staff and crew were friendly and communicative."
Cons: "plane was delayed. boarding was weird, but i think maybe just because of construction at the airport."
Cons: "Flight was cancelled and airline didn't do anything to help serve its customers get on another flight until nearly 24 hours later."
Cons: "Charged for every additional thing so the cost of the ticket was not true."
Cons: "Flight was 3 hrs late...plane dirty"
Cons: "When did Frontier become a Spirit type of airline where everything is a cost? Even a carry-on bag? Will never fly them again. No reclining seats and what was with the tray? Can it even be called a tray?"
Cons: "Flight left 45 minutes late with no alerts, uncomfortable planes, tray "tables" couldn't hold more than a deck of cards and a small coffee, nickel and dime for everything, no wifi"
Pros: "Efficient boarding, arrived early"
Cons: "Had to pay extra for everything--seats, sodas, bags both carry-on & checked. Seat tray miniscule"
Cons: "The Extra Fee's. I thought i was getting a good deal when I found my flight, but adding on an extra 170 for bags and paying for seating was a shock. I could have saved if I had chosen another airline.."
Cons: "The seats, the service and having to pay extra for everything!"
Pros: "Nothing good to say."
Cons: "The boarded us twice and deplaned us twice. The airplane had mechanical problems and took them more than 12 hours to fix, because it was missing a part that was going to take them more than 8 hours to get in our airport (not sure where the part was coming from that took them that long). After fixing it the crew couldn't fly because of federal regulations that states the crew can only work for 8 h. After this whole ordeal, my flight ended up cancelled."
Cons: "The seats are like benches. I had to have a body massage as I arrived due to body ache There was no food Paid $40 bucks for my carry on"
Pros: "The crew was friendly and the plane was clean. Seats aren't too bad either."
Cons: "This is the only airline I know of that charges for a carry on bag as well as non-alcoholic beverages. Also, the charging for seats is ridiculous."
Cons: "Hidden seat and carry on fees. Come on now. What is the likely hood someone doesn't have a bag flying 2500 miles. You're going to charge for that in addition to the ticket? Plus, yes plus another charge to select a seat. Super dumb and honestly a bit childish. Put your entire price online and let people pick. Also note zero wifi. I know you're a lower tear airlines but it's 2016! Give the people the all in price and if you won't give them entertainment or wifi make worth their wild. Also note, the tray table was about the size of a tablet, I couldn't even use my computer to do local work during the flight. I appreciate the safe flight but from a high level: 1: make your online prices more transparent. 2: if you're going to be lower tear, make it clear that wifi and infighting entertainment isn't included. People will still choose to fly cheap, but to burry hidden charges is horrible."
Pros: "If Kayak wants to boost its website it should give overall projected costs for flights not just bare bones prices. Frontier is the biggest nickel and diming company since Ryan Air. What a disgusting and dubious way to run a business. Worst experience ever. I have had and continue to have status with at least two of the large carriers, so I have flown a lot. Too bad no one else could provide the direct flight to Cincinnati."
Cons: "If Kayak wants to boost its website it should give overall projected costs for flights not just bare bones prices. Frontier is the biggest nickel and diming company since Ryan Air. What a disgusting and dubious way to run a business. Worst experience ever. I have had and continue to have status with at least two of the large carriers, so I have flown a lot. Too bad no one else could provide the direct flight to Cincinnati."
Cons: "I took off time from work today to catch a 5:25 flight from San Francisco to Denver, arriving at 9:05. It's now 11:55 pm and I am still sitting at gate 21 with a whole bunch of people other waiting for a plane to arrive. My only choices are to wait of this plane to show up, or come back in the morning to take the 5:45am flight. I have business meetings in Denver tomorrow morning. I had a car rented and a hotel reserved. The car rental in Denver closes is 5 minutes. The thing that's the most upsetting is that we keep receiving erroneous information. The original departure time was 5:25. Then we were told 6:00. Then we were told 9:00pm. Then we were told 12:03, Then we were told 12:20. Now we are being told they don't know when the plane will arrive to take us to Denver. I will NEVER fly Frontier again."
Cons: "Since frontier has went cheaper they have become one of the worst airlines. My first flight ran out of water for the bathroom and my second flight we delayed because they had to duct tape the bathroom door back on from the flight before mine."
Pros: "The staff was very helpful, I needed assistance and they were there to take care of my needs."
Cons: "How the airlines charges for everything except water."
Cons: "Service, seats, everything...not worth the cheaper price"
Pros: "Crew members were fun."
Cons: "The plane was super old. And none of the chairs reclined. And the big surprise was the $35 fee for carry ons lol. Like seriously?"
Pros: "Landings were very smooth."
Cons: "1. Charged $40 for carry-on (each way) 2. Charged $2 for tea. 3. Charged $20 to choose my seat (each way). 4. Flight was 90 minutes late (on a 2 hour flight), no explanation given. 5. Flight delayed another hour due to mechanical problems, no compensation offered, tea still $2."
Pros: "Had to cancel flight because of long delays. Actually went smoothly and got an appropriate refund. Wasn't expecting that to be easy but it was."
Cons: "Carry on bag fees made it more expensive at the end. First flight was delayed 6 hours ended up having to buy another flight last minute"
Pros: "Good price, early arrival"
Cons: "Rude service at checkin by Keisha and cabin temperature during boarding was in the 80s"
Pros: "The crew was awesome."
Cons: "Extra hidden fees for baggage, food, and seating. Next time I would opt for the more expensive flight for more comfortable ammenities."