Delay delay delay delay cancel. Called customer service and they said they couldn't help me. Waited on phone for an hour to finally get somebody to help me reschedule the flight for 6 hours later.
I did not appreciate any of the tactics used to increase the amount to pay for carry-on baggage
I have always brought a carry-on for a dozen other airlines and never got stuck paying the exorbitant rates that I was hit with from Spirit
Oh sure, you have the measuring display there but hidden from view and not told to put your suitcase in it. Ours were off by a few inches too big.
I didnt know until I was boarding that my bag was too big along with my wife and had to pay an extra $200 to have the bags checked.
$200!!!!!!!!!!
They said they made an announcement but between phone calls and bathroom i missed it. Who would have thought that our bags would not fit.
On the return flight I went on-line to pay for the same baggage and it cost me $50 each or another $100$300 total which was more that the flight cost was. A complete rip-off. Your staff should warn at the ticket desk about the baggage rather than have that obscure baggage measuring rack.
Please call me at 218-966-8787
Jeff Maki
You have to pay for everything. Tried to charge me for a computer bag coming into plain although we are allowed one person item I should be comped flights. Due to this horrible experience.
I haven't enjoyed flying Spirit in the past but this time was much better. Flights were on time, staff was courteous, and didn't have any unexpected issues with baggage.
There are kits of fees that you are not aware of until the day of the flight. I can't believe they charge $55 for a carry-on and they don't even give you water in the plane!
It's not clear when booking that EVERYTHING costs extra. It seems like bait and switch. Up to $100 for a carry-on. Seriously?? $7 to reserve a seat in the back of the plane.
The flight kept getting delayed and the gate switched and then right when we were ready to board, they told us that we were going to be delayed another two hours on top of the other two hours. Our original flight was supposed to be at 10:41 AM and then at 3:00 PM is when they finally decided to tell us that our flight had been cancelled.
It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds.
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