Pros: "The crew was very friendly."
Cons: "This was a very very old plane and the entertainment option was terrible. The 3.5 mm ports were all messed up, and I tried 4 different ones. The TVs flickered and were extremely tiny. There were only 3 movies to chose from. The seats were terribly uncomfortable and the one in front of me was falling apart. The crew said that they cleaned plane prior to everyone boarding but it was visibly dirty."
Pros: "given the current situation here and around the world, the crew is doing their best which is very good."
Cons: "sanitizer at the waiting area before boarding, maintain the social distancing when board and existing, insist that it must be followed, disembark row after row"
Cons: "It was a little bumpy. Probably nothing to be done about that."
Cons: "We sat in front of rear toilets. It wasn't clear to me when in the process of booking I was supposed to choose seats"
Pros: "It has been over 2 years and I still remember the service, comfort and atmosphere of this flight. Whatever JetBlue is doing, it works!"
Pros: "The movies on plane"
Cons: "Everything else- the flight was delayed 6 hours to my trip and 3 hours from my trip."
Pros: "Seats were comfortable. Very smooth from checking in, boarding and arrival."
Pros: "The check in process with Jet Blue is so great I think this airline dose it the best the staff is amazing"
Cons: "The flight was serverly delayed and for unknown reasons"
Pros: "Flight attendants super friendly quick flight good tailwind 4hr 40min another homerun JetBlue see you again soon"
Pros: "Smooth flight, take off and landing. Plenty of leg room."
Cons: "The seats on my row didn't properly recline or at all. The crew was not great but not bad, maybe average service"
Was the most uncomfortable I ever had in the air. Felt like I was trapped in the seat legs cramped and was just horrible. The flight to DSM was a lot better. Even being on a smaller plane was better. Staff are outstanding. No complaints about the people.
Flight delayed out of MCO cost me my connecting flight to PDX. Held up in a hotel in Phoenix…
Cons: "A full flight in the midst of a pandemic. Totally unsafe! Safety first in the air and closed space vs how many you can pack in during a pandemic. Disgraceful! I have tried to avoid AA due to how they handle flying right now , I couldn’t today and they were just as bad as I imagined. Delta was so much safer and more protective of its customers . 50-60% full by design . Fly them and learn something."
Pros: "I love the video before take off on AA flights. I also, enjoyed the crew and frequently being offered beverages!"
Cons: "AA is either on time or very delayed. This flight was on time but I fly AA often and that’s not always the case."
Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
Pros: "I paid for 2 seats and they took my seat and did not reimburse me"
Cons: "They should of reimbursed me for my seat that they took"
Pros: "The crew was great, the plane itself seemed newer and was very comfortable."
Cons: "Food was better than I expected, but still airplane food"
Pros: "Crew was cordial. Pilot did treat during some rough turbulence."
Cons: "Late boarding, narrow seats"
Cons: "If I actually made my connection. Delayed flight out of Boston"
Pros: "The boarding process At British airways was another smooth one. However American Airlines is very terrible boarding process from New York to Seattle. Flight was delayed ( as always with American Airlines lol)"
Cons: "Honestly better boarding processes and the crew yelling at adults as if we were in grade schools all over again. Respectful passengers has gone through the windows honestly, now it’s like a meat market."
The organization and enforcement for boarding was basically non-existent.
Cons: "Still haven’t left after two maintenance issues on two different planes, one of which aborted takeoff."
Pros: "Quick trip !"
Cons: "Getting off was congested, people all got up at once"
Pros: "Crew was very friendly and professional."
Cons: "Pillow for back support would be nice. More Japanese food choices would be nice also."
Pros: "We didn’t like anything about this flight"
Cons: "The seats were absolutely uncomfortable. Far less room than we expected and the seating posture was unbearable. If United continues this poor level of service as it reaches for every last passenger dollar, it will surely lose business. We will seek alternatives from now on."
Pros: "That it’s a direct from Houston to SLC lots of smooth air"
Cons: "Not even a pretzel No diet sprite tiny seats crj 700"
Pros: "Organized boarding. Left on time and arrived early at destination."
Pros: "I was in the middle seat and there was an overweight man sitting next to me and he was practically sitting on my lap. It was very uncomfortable. You didn't lose my luggage this time so that was a plus. The plane ride was miserable because this man."
Pros: "The flight was on time. Departure and arrival were bith smooth and staff was friendly amd attentive. Kayak has been my go to when booking flightd and hotels."
Pros: "Crew was very nice"
Cons: "No wifi and screen/tv working again. I must have bad luck but this has happen to me twice this month....I pay for United to have this nice amenities. Also half of the people getting on the plane did not have. Seats assigned to them, I would say half had a not to see ticket counter... delayed a little but not bad, crew worked ther butt off to get it done fast."
Pros: "Maria at the San Juan counter was very nice and helpful. I recently widowed and was very nervous about flying with Frontier. She put me at ease."
Cons: "I have nothing to add here"
Pros: "Service, price and courtesy were great. I'd fly Frontier again, but it would have to be a short trip."
Cons: "The seats were pretty bad. Not comfortable at all. It might be a small thing, but I'd consider that when traveling long distance."
Pros: "The women at the counter were nice but not the most helpful. The plane was clean and purchasing the ticket was very easy. The flight ended up landing 40 mins early"
Cons: "They didn't let me board the plane after I was there for hours waiting in the like due to the kiosk being down. Some lady had an issue with her dog or something and that took the attention of the ladies at the counter. I was supposed to go to Nashville and ended up in Charleston South Carolina . The flight was uncomfortable and the lady pushing the cart banged into my knee three separate times and never apologized"
Pros: "The assistance was very helpful because my Mom is disabled. The crew n boarding was very good with the treatment for my Mom n nephew."
Pros: "There is only so much you can do on airplane mode. I asked for hand sanitizer and the steward gave me some of his personal stuff. How awesome!"
Cons: "Lady next to me applying vice vapor rub every 20 mins"
Cons: "Add on fees for luggage ($76) and flight change ($99) made what seemed like a bargain into a fairly expensive trip. Long delay at Denver Airport for TSA; apparently Frontier isn't part of TSA pre-check. Seats not comfortable for tall person, they do not recline."
Pros: "Overall I liked the price. Never had any problems with Feontier before so that is why I booked it."
Cons: "Leaving Denver it was confusing when boarding because the boarding agent was talking on the loud speaker and was saying that it was going to be a fast turnaround and some other stuff but more like rambling something about we were going to be late to Dallas. We wound up being right on time when we landed in Dallas. Wasn't really sure the purpose of the confusion."
Pros: "Staff was friendly"
Cons: "Uncomfortable seating. Paid lots for carry on only to find lots of our carry on was free of charge. The check in clerk didn't know how to refund so we were out the money unless we can recover the fund through the main office."
Pros: "Needs to get a exit row seat they took care of it with no problem or fee"
Pros: "It was a very quick process to board the plane because not many people had carryon luggage. The crew was friendly and apologetic when our flight was delayed. There was also an issue with the plane and the crew had someone come look at it immediately"
Cons: "We unfortunately had two delays and I got home quite late. I understand having to pay for beverages, but perhaps water could be free?"
First Time flying spirit so I didn’t what to expect. There was no running water in the restrooms and no beverage served. Which is standard on all other carriers. . The seats and tray table were smaller than normal which was weird. Every seat was full on both flights. The layover was pretty long but i just had my free personal bag and was alone. It wasn’t too bad and the flight was considerably cheaper. Had I been with my kids this would’ve been a nightmare. I will say that boarding on and off the plane was super quick due to most people just having the free personal item bag!
Pros: "I got home alive"
Cons: "Plane was late then crew member showed up late causeing further delay and another delay waiting for checked bags"
Cons: "8 hour delay. No communication at the terminal. Spirit is a terrible company"
Pros: "The courteous flight attendants."
Cons: "Put cable tv on the back of the seat. Give snacks for free."
Pros: "The services was nices"
Cons: "The first airplane was kinda small space for my feet. But the second plane to Dominican Republic was excellent"
Pros: "Quick flight, good landing"
Cons: "Tried to sleep but couldn't, because near by lady with kid couldn't stop yelling..."
Cons: "Got told that the flight was being delayed 3 different times and three different reasons why!!! Then after 3 hours finally talked to someone at customer service and got switched to another flight. After that was told that the ticketing counter would give us a hotel voucher since the flight was leaving the next morning and the supervisor said we could get a voucher because she wasn’t the one who helped!!! HORRIBLE!!!"
Pros: "The flight was smooth from take off to landing"
Cons: "The staff was inconsistent and conflicting of regulations in regards to infant seating."
Cons: "I have a very small carry on bag fits in the recommended box for sizing. At the gate upon entry to flight, I was told that the bag needed to be checked ! 7.5 pound pull bag recommended for overhead storage. I don't understand."
Pros: "Everything went smoothly at a very reasonable price...like $200 less than others"
Cons: "The seat cannot decline. Lol i'm glad that they have direct flight."