They change gate sudenly and pasengers get confuse and then they rush boarding.
JetBlue doesn’t inform their passengers of why the flight is delayed. If you land it and don’t get out of the plane yet they don’t tell you what you are still sanding in the plane. JerBlue doesn’t keep their passenger inform of anything. They really should be thankful that they are still in business and is that is to all their customers but they don’t value that at all.
Pros: "The extra leg room was great!"
Cons: "This flight was for my wife and I's honeymoon and it was a miserable experience. The flight was delayed by several hours with no specific expectation of when it would actually leave. We were just continually told “soon”, “shortly”, “in an hour” all night long. If we were given a specific time then we could have planned on at least trying to sleep for a little while. It wouldn’t have been near the same inconvenience if it was during the day except it was during night when no stores were open to buy food or a pillow to try and sleep. The airline wasn’t able to get any pillows or blankets for us. Luckily we still made it on our cruise before it left but with no sleep it left us pretty miserable trying to recuperate from that night."
Pros: "Very well organized, smooth boarding, early arroval"
Pros: "The crew and leg room are really good compared to comparable flights on United, Delta or American. Especially love the power plug behind the seats."
Cons: "Couldn't watch any movies, and most of the DirectTV movies would not play. I was in seat 24 F, and 24 E had the same issue. They told us the reset the system, but it didn't help. Still, plenty of entertainment and on an actual screen on the back of the seat. So I consider it only a dissapointment on an otherwise good airline."
Pros: "Jetblue is just amazing, lots of smiles, tv, free fast WiFi , free snacks and drinks !"
Cons: "More flights out of RIC."
Cons: "Very bumpy flight, live TV was not working, pilot speed was not smooth."
Pros: "The entire trip was comfortable I have no complaints"
Pros: "I wish I had the flight attendants names. The gate agent and one of the flight attendants were amazing with the way they took time to greet us, address our concerns about the delayed flight and their friendliness."
Cons: "Flight crew had to be switched out. Delayed a few hours-very little communication regarding delay."
Pros: "We got our two servings of drinks and the flight was smooth."
Cons: "All our screens were so old, the image grainy. Half our party had speakers that were so garbled you couldn’t understand what people in the show or movie were saying making our on flight entertainment unwatchable and obsolete. Staff was short and snippy."
Pros: "Flight on time, smooth birding/disembarkment"
Cons: "I boarded the flight with a carry-on and one personal item. As usual I personally place the carry-on in an overhead bin. After the flight landed and I went to retrieve my carry-on, it was gone! The flight was full, so I checked with the flight attendants if my bag somehow got gate-checked or it was moved. They didn't know and they said maybe it went into the checked bags. So I wait at the baggage claim and out comes my carry on bag without any tags. Strange! My carry on didn't have anything valuable, but a bit of communication or some form of record would have made this odd incident a little less nerve-wracking. 1. Please communicate with the passenger if their bags get transferred to the checked bags 2. Please communicate with the crew which bags get moved from the cabin to the checked luggage 3. Please label the bags if they get moved around--there was no gate-checked tags or any stickers to communicate with the checked luggage folks."
Pros: "Lots of room between the seats."
Pros: "I like the fact that the staff was very friendly and accommodating. Seats were comfortable but poor condition (old). WiFi was nice as well."
Cons: "The flight was delayed twice and then jump back to the original time according to the JetBlue app. I had also called the airport I was departing from, and they're updated system said it was the original time, as well. Then they offered 2 wave the fees for cancellation or change of itinerary. So I went to go do that for the next day, because my flight wouldn't land in till 3 in the morning. But right as i clicked the confirm button, it said that offer was no longer eligible. And then it got changed again to the second alert which was 11:40 something, for departure. I understand that there was a severe thunderstorm and tornado watch, and warnings along the surrounding cities, however the continually changes in time, JetBlue and mco were not update with each other, it changed so much, so fast."
Pros: "Everyone was very curteous"
Cons: "My flight was to leave at 9:00 pm and did not leave until 10:45. I did not arrive until 1:30 am in Providence. I am handicapped and found this very difficult for me. There was no explanation as to why. My family was extremely concerned for me"
Pros: "One bag free"
Cons: "Two hour delay given in minute increments. What was the problem I’m 76. Two big women sat next to me. I never found the remote until end of flight because the woman next to me covered the entire arm rest with her body. Seats not big enough for large sized people. I’m not skinny but thin enough to occupy one seat. An expensive seat for one way air fare over $300+ Orlando ti Newark. Left hotel at 11:30 am and landed after 8:00pm. Home just before 10:00 pm. A long. day"
Pros: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"
Cons: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"
Pros: "One crew member graciously stepped in right away to help me put my bag overhead.The crew was very friendly and efficient at getting food and drinks to everyone. Also, there was a gentle and effective push to get everyone to get seated quickly, and we arrived early to our destination. All good."
Cons: "The screaming boy in front of me who choked on something and threw up a little. I had to hold a napkin over my nose for most of the trip because of the smell. The parents took care of it without letting anyone know, so it wasn't anything against the crew. I was just uncomfortable for most of the trip because of that."
Cons: "I was seated in the second to last row in the middle, could not sleep on this flight either"
Pros: "Good snacks, was switched to an “even more space” seat"
Cons: "Changed gates without notification, got at email with delay notification but no information that the gate was moved from 5 to 25 until I went up to ask the desk staff since my departure wasn’t showing on the screen. Very loud engine for some reason. No USB a chargers on plane is old school"
Pros: "No turbulence"
Cons: "It was all good"
Cons: "The flight was delayed by an hour and a half and then once we boarded we sat on runway for 20-30 min."
Pros: "I don’t think it’s a good idea to change flight time to an earlier time. I missed my flight and then had to deal with the attendants at BWI. They were very rude and unhelpful . The only person that was helpful was a woman by the name of Natalie. I spoke to her over the phone and she was awesome ! If it wasn’t for her my experience would have been horrible. I do not plan on flying on Jet Blue ever again. I thought I was saving money but I ended up spending about 200$ more due to hotel cancellation and over priced long term parking at National airport in DC."
Cons: "Read above!"
Cons: "The plane was miserably cold, with tempuratures dipping well into the 50s on the aircraft. I was shivering and sneezing the entire time, guests in the row in front of my had their leather jackets over their faces. Air was pummeling me in the window seat. It was the most miserable 2 hours on a plane I have ever experienced, and I have been on thousands. I would highly reconsider the tempuratures on the plane seeing as that this could severely sicken children and elderly. I have never experienced this before."
Pros: "All our flights with jetblue were excellent"
Pros: "The boarding process was fast and easy. Finding the seats was easy. The inflight snacks were acceptable."
Cons: "The flight announcer at the beginning of the flight was super unprofessional. They kept having to stop their script in order to laugh and giggle. Had I not already know how to do the safety procedures, I wouldn't have learned it from him. The seat belt barely fit me. Now, to be fair, I am fat. But, when I had to suck in to belt in, there was no slack on the end. The seat 31C has a busted aux port. I tried to watch a movie, first off the closed captioning didn't work. So I tried to listen. The aux port wiggled in it's casing and there was so much static that there was no point in listening. The off boarding process was very slow and uncoordinated. I understand that they have to off board in a certain order. However, the flight announcer could have kept the rest of the plane updated on the process. Instead we had to sit in claustrophobic silence and fidget while the line of passengers in the aisle did not move."
Pros: "Traveling with Jet Blue was one of the best flying experiences I've had in recent memory. Quick boarding, kind flight attendants, on-time arrivals, free in-flight wifi, and excellent prices. What more can you ask for?"
Cons: "My seat didn't recline, but then I was relocated to an even more room seat, so I really have no complaints."
Pros: "All the staff members were very friendly and helful. The seating was very comfortable with lots of leg rom. Both flights were on-time and the in-flight service was very good!"
Cons: "Idiots from jetblue change my flight because my wife was a little bit drunk... this is ridiculous!!! I will complain definitely!!! F**ing jet blue"
Pros: "There as nor'easter the weekend I flew and this was one of the first flights out so it was full. The staff did a great job and the flight was great. Many people were in the airport for 8-10 hours prior to the flight and jet blue did well under the conditions"
Pros: "The flight was great."
Cons: "The tv controls didn’t work"
Pros: "The staff were friendly."
Pros: "JetBlue out of Marine Air Terminal at LGA is a game changer for this New Yorker. It made our lives unbelievably easier - no airport madness, quick security, friendly staff, and timely departure and arrival. It also makes it super easy to get a ride or rideshare (such as Lyft) to pick you up."
Pros: "Unexpected snacks and a decent variety of drinks."
Cons: "It was super cold throughout the flight."
Pros: "Great flight great experience"
Cons: "Long lines at TSA checkpoint."
Pros: "Excellent customer service."
Cons: "Issues with on board entertainment - credit was provided."
Pros: "Great process, easy boarding and smooth flight."
Cons: "Would like more healthily snacks included"
Cons: "2 and half hour delay, after being ask to be at airport 3 hours before flight due to construction at terminal. So with that sat at airport for close to 6 hours waiting."
Pros: "I arrived early for my flight and JetBlue offered to put me on standby for another flight. I got home 3hrs earlier than expected!! Awesome!!"
Pros: "I like the hospitality of the crew members everyone was so warm and friendly and make u feel right at home the pilot let u felt easy telling you everything going to be ok and it will be a quick flight over to orlando hearing that let me felt a bit of ease its a great experience i would recommend anyone flying to consider jetblue"
Cons: "I didn't like the fact that we were delayed so long and for all the passenger that had to check in few hours before flight started to feel hungry because of the delays think it was delayed over 3 hours"
Pros: "Friendly polite crew, good takeoff and landing, little turbulence. Our flight was delayed, but only by half an hour."
Cons: "Having to pay twice because I'm a person of size and hang only little over when most of the back of the plane was empty. I can see having to pay for the seat to reserve it, and having to pay if I'm using 2 seats and the plane is full otherwise, but if the flight isn't full, I should be able to get a refund for one of the seats. It's discrimination and it's not okay. Or, you know, have seats that fit all your customers. Also the SiriusXM sound was of extremely poor quality."
Pros: "Lisa was great . Thank you for making my trip so pleasant"
Cons: "Due to hurricane Irma, people are flooding out of Florida like rats on a sinking ship. So, the security checkpoint is an absolute mess. Meanwhile, the trains at MCO are malfunctioning badly as they chaotically try to replace them. The boarding agent acknowledged these issues as she explained to me and 5 other people that we couldn't get on the plane that wasn't scheduled to leave for 12 more minutes. Finally, thank God, a supervisor arrived and called the captain of the plane who subsequently let us board. Completely unnecessary situation. Very disappointed."
Pros: "Boarding was OK. Price was cheap and it was a direct flight to where I needed to be."
Cons: "I couldn't pick my seat ahead. The lines at the Manchester airport were stupid long, and then you have to wait in their shopping mall area, before they announce the gate 1 hour before departure. Very limited movies and tv choices. All beverages were for purchase, but they had trouble processing my credit card. No free beer and wine. Lunch was OK, snack was weird. Not enough veggies or fruit. The crew pretty much threw the food at you. It was filled with families and kids, most likely on vacation in August going to Disneyworld, so it was noisy. And the cabin was cold, no blankets were given."
Plane got switched and I was moved to the back
Recovery is taking its toll, The Delta employees are burdened with the covid restrictions costing then undue time to make sure they are complaint and its hard to do. Federal law mandating restrictions above local law is ridiculous. I did like the new boarding back to front, been wondering a long time when airlines would figure that out, but drop all the categories for pre-boadrings, only have one: Special needs, Military and 1st class, one call then back to front, half the plane was onboard before it got efficient.
Pros: "Super friendly crew they were not mask Nazis it was nice"
Cons: "Super friendly crew they were not mask Nazis it was nice"
Cons: "The exit row door in 12B kept making a high pitch squealing noise...very unnerving"
Pros: "great flight, good social distance and empty seats in between"
Cons: "really nothing, it was as good as possible in these times"
Pros: "I appreciate the choice of snacks."
Cons: "The coffee served on the flight was lukewarm."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Pros: "Fly attendants were very professional"
Cons: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Pros: "Food were bad. Out of air condition"
Cons: "Leg room was lacking."
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Cons: "They were short 1 flight attendant, delayed us for 3 hours"
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "The leg room in comfort+ was nice."
Cons: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
Pros: "The flight attendant, Winsom, was fantastic."
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "I have always known of airlines to offer preboarding to those military members in uniform or on official orders. Delta took it one step further and allows prior service members to board also."
Pros: "The free TV was nice."
Cons: "A tiny bag of pretzels is a stingy snack. Aeromexico gave us a croissant with two pieces of cheese,applesauce and a square of chocolate."
Pros: "Flight was fine."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "Still the best great airline"
Pros: "cleanliness; attendants were very helpful"
Cons: "The person next to me was taking up half of my seat."
Cons: "The flight is delayed 3.5 hours."
Pros: "On time departure and arrival, clean plane. Enough space for your carry on."
Cons: "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."
Pros: "Upgrade to first class"
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "The infotainment screen on back of headrests."
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."
Pros: "Love Delta...plenty of legroom. Nearly always on time"
Pros: "Delta always seems to have the most legroom between the seats - Even more than our transatlantic flight! The crew is always friendly and helpful, and nearly all our flights on Delta were on time or early."
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"
Pros: "The staff was helpful."
Cons: "The flight was delayed due to a crew member no show and eventually cancelled. I was unable to go to Iowa to see my family."
Cons: "Sat in airport for 8 hours while flight was delayed an hour at a time only to be cancelled after 8 hours of waiting. Had to rent car and drive 10 hours to destination"
Pros: "Our flight from ATL to PVD Was canceled after a 3 hour delay and we were left to make our own reservations to PVD.The time was approximately 12 noon (we had been st ATL now for over 4 hours) and without help from Delta we went gate to gate .We happened on a flight to BOS depg 1:50PM (actual dep 3:30PM. We got no help on where our luggage (2 suitcases)was but told it would follow. Landed BOS approx 5:45PM,no luggage! Trained to PVD hoped bags were on a 10:30PM Delta flight. They were but bags were wet and so were some dresses and ladies slacks. Advised luggage person but she was so busy with others looking for their lost bags.Deltahad no control over Wx, but we deserved better service and assistance to make things no so exasperating."
Pros: "Crew was very helpful."
Cons: "This flight was delayed 5+ hours past its scheduled 12:15 departure due to mechanical issues with the plane. Delta was only able to offer a $50 travel voucher for this huge inconvenience."
The plan was supposedly on time, but we boarded late and sat on the runway for quite awhile.
Cons: "Boarding pass had no terminal or gate info, so lost time figuring that out. Difficult getting bag space once onboard due to broken overheads. Pretzels…"
Pros: "Boarding from back to front. Kind staff."
Cons: "Social distancing enforced, especially when off boarding."
Pros: "There was little interaction due to Covid precautions, however the crew was friendly upon entrance and exit."
Cons: "There was a child in front of me that should have had a mask on but was not enforced well."
Pros: "The flight and landing were very smooth."
Pros: "Friendly attendants. Comfort for economics."
Cons: "Complimentary pretzels or something"
Pros: "Back of seat was a little uncomfortable."
Cons: "Seat material is made my back sweat. Would be better if cloth."
Pros: "The crew was friendly."
Cons: "Paying extra for bags is ridiculous. It needs to be included in the ticket price. Charging extra for a single bag is a deceptive practice. Charging extra for multiple bags is satisfactory."
Pros: "Efficient team"
Cons: "The flight wasn’t on the board in the airport at one point but was fine since the same crew checked our bags and flew us out. Also both to and from Nashville our flights were delayed like an hour but luckily we were super flexible with time, but if I was looking for reliability/transfers I’d hesitat"
Cons: "Quicker and more organized onboarding."
Cons: "Couldn’t check in online so I got an awful seat and had to pay more at check in and the agent wouldn’t even consider giving me the online rate when she said the website had been having problems."
Cons: "Paying for carry on, will choose another flight next time."
Cons: "your personal item size is silly. My daughter had to pay to check a small bag, smaller than a backpack that would also fit under the seat in front of her, because with the wheels it was one inch longer than the compartment that they check sizes in at the desk.. Also you can't check in online ahead of time unless you pay to choose a seat. ."
Pros: "Fare good but hated having to pay extra for seat"
Cons: "Food and entertainment were non-existent. They used to give away and then sell cheeseburgers that were fabulous, but no longer. T flight was 12:20-3:00 so should have had food option. Also they should board window seats first. I had to disrupt a couple with a baby."
Cons: "Nothing to complain about, it was a great experience."
Pros: "Lines were quick. No delays or cancellations. Everything was on time."
Pros: "I was forced to buy a ticket in order to get my rental car. I wasn’t sure when I was going to be returning to Minneapolis. So I guess I’m not upset with my overall experience with Suncountry I’m upset with the overall experience of the travel industry lately"
Pros: "I was blessed to have first class. My first time ever. I loved the seat and leg room. My electronic ticket and check in was easy and what a treat to have the pre check. So easy to get through security."
Pros: "Empty seat next to me, so very spacious. Friendly crew."
Cons: "Long delay to board!"
Pros: "Timely, early, enough space on the plane, friendly staff"
Cons: "A snack would have been nice to have."
Cons: "I had a small day pack and my briefcase and they charged me $25.00 extra day the day pack. Sun Country. I really would have complained but another person was trying to complain of the same problem, with no movement or to no avail."
Cons: "No snacks for free"
Pros: "I always love to fly Sun Country. In flight everything has always been awesome."
Cons: "I went to the counter in Denver to ask the gate agent where my seat was (middle or aisle) and if I could get it moved. The agent said he would help me once he was done setting up. I sat there for 15-20 minutes while he moved the ropes around (for the line), set up his mouse, found a mouse pad and set that up, found signs to put up at the desk and made sure they were in the right spot. He was on the computer for a good 5 minutes writing notes on a paper. I waited patiently, but was getting really annoyed that he couldn't look up my seat quick and then go back to setting his desk up. Finally, he took my ticket, did not apologize for my wait or thanked me for being patient, and just said he had no seats. I waited 20-minutes, which then I didn't have time to eat before we boarded the plane. I was extremely disappointed in him telling me he'd help, did not communicate that I needed to wait for him for that long and then wasn't nice enough to thank me for waiting. Incredibly disappointed in this service."
Pros: "Clean plane"
Cons: "Had to wait upon arrival on tarmac to get to gate"
Pros: "The flight was totally uneventful, which is what I like when I fly. As always, the seating was cramped."
Pros: "Good flight, pleasant staff."
Cons: "Late boarders that held all of us up. Flight attendants handle the situations."
Pros: "Friendly staff, punctual"
Pros: "It was comfortable and pleasant enough."
Cons: "Suggestion: pay attention to special dietary needs. A huge percentage of our population needs to be fluted or even grain-free, sugar-limited, dairy free, nut free, etc. Look into clean-eating alternatives to the junk food."
Cons: "I had trouble getting seat assignments and boarding passes on the computer. then I ended up with exit row seats which was really odd."
Pros: "assigned behind first class so had a lot of leg room"
Cons: "not being able to check in before the flight because of not having a seat assignment"
Pros: "Quick boarding, organized by section, starting from the back makes it faster to board."
Pros: "Sun Country Air cancelled my flight and did not have any other flight for me to take AT ALL. They refused to compensate me for the more than double I had to pay to get home after that."
Cons: "after speaking with customer service, they seemed incompetent and unable to resolve issues of any kind. I also spoke with management and filed a complaint and no one there is willing to take responsibility for their actions or for my inconvenience. I plan on fighting them until they do. NEVER FLY THIS AIRLINE"
Cons: "On my second leg of the trip, I set my alarm to get to the gate 20 minutes before boarding, and arrived in time because I heard people talking about the flight leaving early. The plane was still there however they would not let me board. I had to go and purchase another ticket on another flight due to this, costing me over $200.00. They said they were paging me, I never heard it, and then they admitted they were saying my name wrong. Not helpful at all. I need to know if I can get credit for that portion of the ticket that wasn't used, and I will be writing to them next. On my return flight, there was no big deal about waiting for people and I took pictures (with the time, well into 10 minutes before they were letting people board). I also video taped the area showing how loud it was...so impossible to hear, let alone they weren't pronouncing my name correctly. Any advise I would appreciate it. Another problem was I called to check on my reservations and they said it was a third party booking, and couldn't help me. I said, "you already charged my credit card, I have to be in the system". Finally after going back and forth I asked her to look up my credit card. Horrible Airline."
Pros: "The flight attendants were exceptional and I loved how the pilots kept us updated throughout the flight."
Cons: "nothing at this time for this flight."
Pros: "Prompt service price"
Pros: "We use Sun Country whenever possible. Our experience has aleays been great."
Pros: "I flew 1st class first time and it was great."
Pros: "Easy to book, good seat and great service too."
Pros: "Quick boarding!"
Cons: "There was about an hour delay before take off after everyone was on the plane. We didn't get a reason for why the delay. We were told a plane was landing and then we were in line to take off, but then an hour passed. I understand that weather was ideal, but it would've been nice to know what was going on. When the pilot did speak, you couldn't hear him - wasn't loud enough. Also, the air was turned off so it got very hot and stuffy."
Pros: "The crew gate agents and ticketing were all amazing"
Cons: "Like every other airline no snacks you can buy them"
Pros: "I like the seat size. It's been along time since I flew you r airline"
Pros: "Everything went smooth, we'd flown another airline for the first part of our trip and there were a lot of delays so it was nice to get home with no hassles."
Pros: "Always proficient. Nice seat spacing. I thought I was flying spirit airlines, and when I realized it was sun country, I was thrilled. I love sun country!"
Cons: "Non smiling flight attendant. Uncomfortable seats."
Pros: "Timely...both in boarding, take off and exiting after an on time landing."
Pros: "not crowded going to Denver, on time except for snow in Mpls which made plane hour late getting to Denver. Hardly your problem."
Cons: "Hour delay in Denver returning to Mpls Due to weather there. Plane was so so crowded. Best to remove overhead storage, let everybody pay$15 for carry on and checked baggage. Only under the seat fee carry on!!"
Pros: "Great flight"
Cons: "Two hour flight delay"
Pros: "The pilot was great at explaining the delay, keeping us informed, being apologetic"
Cons: "Can't get around being disappointed in a 2-3 hour flight delay, even if it isn't the airlines fault. There's never enough communication with the waiting passengers. Also, l chose to pay more for a preferred seat: window because I like to look out. I wish the site would have told me that the seat had only a blank wall. Also I believe the diagram is inaccurate about where the wings are in relation to the rows"
Pros: "Friendly-hard working crew. Flight was FAR better than my flight out to Denver."
Cons: "Free food is not available. Seating way too cramped. Flight out had way too many LONG delays. This one was better."
Pros: "Terrible. It was 2 hours late"
Pros: "The Consistency!"
Cons: "Location of the gates in Charlotte are always so far away from one another!"
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Pros: "Nice crew and comfortable seats. It was a fairly smooth ride."
Pros: "The crew was good in first but ooor in baxk"
Cons: "More room for bags"
Cons: "Another American Airlines delay"
Cons: "The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult"
Cons: "No wifi no movie."
Pros: "I hated the whole experience"
Cons: "I’ve never flown American Airlines and the flight was on time."
Cons: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Pros: "Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble."
Pros: "Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible."
Cons: "Flight delayed 2hrs - but no fault of the airline."
Cons: "Crew needs to improve their attitude"
Pros: "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
Pros: "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
Cons: "Nothing really"
Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "Comfortable wifi enabled jet."
Cons: "Flight delayed over 2hrs. Inbound aircraft mechanical trouble. No info provided by airline. Maddening 10 minute rolling delay. "Your flight is boarding in xx(10) minutes and no airplane is at gate. It's just ridiculous."
Pros: "On time. Quick boarding."
Cons: "The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible."
Pros: "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
Pros: "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
Cons: "Very tight quarters, but ok for short flight"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Time of flight and on time flight"
Cons: "Lack of gluten free snack Cramped knee room"
Pros: "excellent flight. on time and no issues"
Pros: "Entertainment, seating room"
Pros: "Flight was not completely full so I got an empty seat next to me."
Cons: "We were delayed due to some balance issues."
Pros: "The crew was very nice. It was Christmas so the flight was not full."
Cons: "It was a short flight, so it was fine."
Pros: "On-time arrival; competent crew"
Cons: "Nothing; the flight was OK."
Pros: "Comfortable and wide seats in coach - as wide as or wider than my usual airline. Flight attendants were friendly and helpful. I had bad experiences with American in the past, but this one was surprisingly pleasant."
Cons: "No free entertainment or meals."
Pros: "Good movies"
Cons: "not enough food"
Pros: "I am not comfortable flying so for me, flying makes me nervous"
Pros: "On time"
Cons: "Paid extra for seat and I don't see why. It wasn't any better than lower priced seats. American boarding process is unnecessarily complicated. Board from the back forward like Alaska does."
Cons: "No charges for cellphones on first class! (Plane looks pretty new as well)"
Pros: "it was ok"
Cons: "I paid extra for a window seat but had to sit in different spot. Set in isle seat"
Pros: "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
Cons: "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."
Pros: "Friendly customer service, good snacks."
Cons: "No negative actions or interactions."
Cons: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
Pros: "Crew was attentive and nice. Pilot kept us updated on our delayed departure."
Cons: "The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation."
Pros: "Plane arrived early."
Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."
Pros: "On time, clean plane."
Cons: "Crew announcements are too loud! What is that all about?"
Cons: "In seat entertainment"
Pros: "Hot tea to warm me up. Friendly flight attendants"
Pros: "Quick flight"
Cons: "Never given complimentary beverage"
Pros: "Meh. Once we took off it was fine."
Cons: "It was almost 6 hours late. Performed brilliantly like a classic United delay updated in 30 minute increments? Could have taken the next two flights and left earlier. Could have driven and got there earlier. Luckily we were able to get three really crappy seats on a later connection to Frankfurt"
Pros: "The crew was very good and the seats were also fine"
Pros: "Delayed but we arrived almost on time"
Cons: "Terrible that United charges for Carry on bags!!! Most airlines don’t do that but this is almost getting like flying in other low cost airlines. The price was not super competitive and on top they give you mediocre Seats, they split your family members just to push you to pay for the upgrades."
Cons: "Gate crew was grumpy. Treated passengers as children"
Cons: "Small seat space"
Pros: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
Cons: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Cons: "Ended up at Logan."
Cons: "whereupon it printed a boarding pass and luggage tag to Houston for a previous customer who had apparently started but not finished checking in. Now I wonder if United will actually charge my credit card for his flight?"
Cons: "I saw your email informing me that departure would be delayed almost an hour, that was sent 50 min after its scheduled departure. By then I was out of the airport, picking up my car in long-term parking, and making my miserable way back home. It was a 3 and a half hour drive to get there."
Pros: "I liked the staff at united in Pittsburgh who helped solve the real mess with my reservation"
Cons: "I did not like having my flight to Düsseldorf changed to flight to Frankfurt without being told of the change. That flight was late so I missed my connection to GVA- Frankfurt is a dreadful airport"
Cons: "They lost our luggage"
Pros: "Quick flight, no complaints."
Cons: "No drinking water was offered on the plane from Pittsburgh to Washington DC."
Pros: "Smooth flight, kind of cramped but overall not bad."
Cons: "Snacks only available for purchase, cramped seats with limited room."
Cons: "Delay in departing Pittsburgh and also in landing in Newark. Boarding in Newark was put in a corner and United personal at the alternate counter was not polite. Delay landing in Venice and apparently at higher speed than normal, which created alarm at the firefighting statin in Marco Polo's airport."
Pros: "The last minute emergency flight was not terribly priced"
Cons: "I was notified when there was going to be a delay, but not notified when my flight was cancelled due to the airline not having a crew. Really? No crew? Gave my mother a voucher for a motel stay, but failed to notify her that there would be no shuttle that comes to the airport after 10pm. She is not great with technology and was stranded at the airport until her re-scheduled flight 12 hours later"
Pros: "Clean, New airplane, roomy seats. No complaints!"
Cons: "There was a gate change and I did not receive notification. There was no email, text or app change nor was it announced over the loud speaker. I had to get a hotel for the night and I'm flying standby in the morning."
Cons: "I don't have a problem with a flight being delayed for any reason. That is simply one of the hazards of flying. However, the PIT->ORD flight was delayed multiple times for unknown reasons. If the airline would have given a realistic timetable, customers could have managed their time much easier. Instead, United Airlines kept delaying takeoff for 15-20 minutes, multiple times. When they finally get the customers into the boarding process, they act like they're doing you a favor. Poorly managed, customers manipulated."
Cons: "Missed the lufthanza flight by 5 minutes. United should have coordinated to have Lufthansa wait for 6+ passengers making the same connection or should have had an airport cart expedite us across terminals and gates to make the flight."
Cons: "Stuck in last row by bathroom no head or leg room. Had picked seats on exit roe and agent moved us without asking. Weather delayed flt 3x ! Very turbulent and choppy, crew was great handled it like pros even when same person threw up repeatedly on the plane, and people kept getting up when told not too."
Pros: "Caught all my flights on time everything went smooth."
Cons: "Connection flight times were a little close which caused me to rush from different sections of New ark airport. I almost missed my flight home to Providence so if connecting flights could be scheduled with a little more wiggle room that would be great."
Pros: "On time; good legroom"
Cons: "Paid an up charge for a seat that didn't recline; guy next to me was farting all flight long"
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "On time good service very clean"
Pros: "On time, courteous & caring flight attendant & desk staff. Unable to understand pilot or first officer's PA announcements...language & microphone issues. Airplane is severely cramped so flight was uncomfortable."
Cons: "See above"
Pros: "On time and flight attendants were really good"
Cons: "Too crowded! Not enough space for comfort!"
Pros: "Leaving and arriving on time Comfortable head rest Option to watch tv for free"
Cons: "Inefficient boarding process led to confusing lines at the gate and slow movement on the plane."
Pros: "After boarding late, e erroneous finally got seated. Then announcement that due to weather delays (snow flurries) Newark, we were delayed and had to deplane! So, everyone gets off, slowly. Long story short we were late by about just an hour. The crew, the plane were fine, just tough to have to spend so much time at the airport sitting around and then to be delayed ( on, off and on again) is what made it a just ok trip."
Cons: "See above!"
Cons: "My father is 89 and our whole family went to see him off. My husband, 3 children and myself. When I went to the ticket gate to check him in, the ladies did not issue a family pass to us. They said only 1 member of our family can go with him to wheel him to the gate. So my husband went since my father had 2 carry on luggage plus he wheeled my father. So the ladies were not very understanding. At that age I do hope he makes it back in 6 months for us all to see him again! We've been issued passes before and their only excuse was it was busy which it was not at all, no lines anywhere."
Pros: "This leg home had nice United staff but bumpy. I got seasick but the cabin folks were kind. The leg out in a small plane was bad with one surly female cabin aide. I will tell United in a separate correspondence."
Pros: "Had plenty of legroom after upgrading to bigger seat."
Cons: "Pricey food options and was not offered any refill on my drink."
Pros: "Economy+ seats were very nice. The stroopwaffel snack beats Delta hands down. Check-in was smooth and we had no hiccups."
Cons: "The boarding lines were not clearly delineated. It seemed like there were gate check offers, but audio systems at the gate were not very coherent. Paying for Direct-TV is so-so."
Pros: "did not crash"
Cons: "It appeared that flight was not ever scheduled to go to Providence, The plane was too large to land in Providence. United probably sold too many tickets. Arrived at 130 a.m. next day -- not 9 p.m. lie I was supposed to arrive. United offered a $100 e-ticket gift. I do not fly very often. Could use $100 cash or free flight to Providence -- not Boston"
Pros: "The experience overall was good. Loved having the plug outlet."
Cons: "Wish I could have had the entertainment on the app."
Cons: "Everything else"
Cons: "Lining up is about getting overhead space. It gets brutal and awful atmosphere."
Pros: "The onboard crew was lovely, I especially appreciated them asking those who were not transferring to another plane to wait until those who were got off as we were 45 minutes late"
Cons: "The male gate agent in pittsburgh was the rudest and least helpful person I have every met in all my travels. When flight was delayed for weather reasons, and looking like we might not connect in ORD he could only say 'call united'"
Pros: "We received a free video service for the flight"
Cons: "First of all the flight was booked for a plane which was too large to land in Providence. So either way we were going to have a longer day and extra leg.....which I only paid for ONE plane change. After running to the gate because my first flight was late taking off, this flight was delayed due to engine issues. The agent had us standing in line for 1 1/2 hours while she tried to figure out what was going on. So instead of taking off at 5:40 pm, we took off at 9 pm and still had to catch a bus from Boston to Providence...HORRIBLE Flight = Long Day/Night"
Cons: "Recent airline corporation consolidation has greatly reduced consumer choice. The surviving major airlines, in their effort to cut costs, sacrifice quality control and assurance. Pittsburgh's status as "no longer a major hub" was on full display here. United needed to have customer service agents available on site, but they did not. The review could easily turn into an essay on United's complete failure (ask the remaining passengers who were supposed to be on the PIT-IAD), but such a review would not change the state of affairs in the airline industry. I will be contacting United reps to lodge an official complaint."
Cons: "When I passed a crew member and asked him where to put my bag because there was no more space in the overhead compartments, he replied with a snarky and cocky attitude that was not appreciated in the least."
Cons: "We had a confirmed reservation on tickets that I bought months ago. However, when we went to get our seats, the flight had been oversold. We were involuntarily booted off the flight- even though one on standby got a seat, and another person did not show up- we could have gotten on the flight! We were heavily compensated and the staff were as generous as they could be, but it was completely frustrating and upsetting when you have to go through that, after ahead time planning to be booted off a flight like that."
Pros: "Nothing. I didn't take off yet. The flight was cancelled. I got 5 hrs sleep and had to be back at the airport, so I can have the longest day ever, but I guess that doesn't matter, because nobody does anything except shuffle you along"
Pros: "Pittsburgh International Airport's wheelchair service was excellent (provided separate from United Airlines)."
Cons: "I was traveling for the first time in crutches. As soon as I approached the check-in counter, the lady at the counter asked me rudely "Are you checking in any luggage?". I first told her that I requested assistance getting to the gate and asked if it would be by a wheelchair or a cart. She didn't answer the question, and repeated the same question. Since I had one carry-on size bag, I asked if I need to check it in, or if I can bring it with me when they help me get to the gate. To which she replied in a very irritated tone, "I'm asking you if you need to check it in! Can you bring the bag on-board and put it away in the overhead bin YOURSELF WITHOUT ANY HELP?", hinting that no one will provide any help... At this point, I went ahead and checked in my bag. Thank God the wheelchair service is provided by a separate vendor, because he was wonderful and helpful. While we waited to board, the flight was delayed a few times. I could not hear the announcement from where I was sitting, but I noticed people started to make a line by the central info counter. 4:42pm, I received the cancellation notice via email. Because of my injury, I was unable to wait in line for long, so I chose to sit and wait next to the counter, until the line got shorter. 1 hour later, the line was growing even longer. 6pm, I re-booked a new flight for the next day via iPhone app, however, it was still showing the old boarding pass that I was automatically re-booked for. I still had to talk to someone from United to confirm, also to ask for wheelchair to get back to the main building, so I continued to wait. At one point, one of the United employees moved to the side counter to make a call re: another flight that arrived. I went and stood right in front of her and said "Excuse me, I have a quick question about wheelchair service". She looked at me right in my eyes, but she started talking to the other person on the phone. After she hung up, she ignored me and went back to the center counter, leaving me confused as to what just happened... At this point, I did not even want to make another attempt to ask for help. 7:20pm, the line went down to 3 people; a gentleman with a bad knee, another gentleman with a bad leg and myself on crutches... Am I the only one to think there is something wrong with this picture? 7:40pm, I was finally on the way back to the main building with a wheelchair service, which by the way is run by a group of amazing people. I am not complaining about the delays and cancellations. I understand it happens. I am not expecting that someone like me with temporary disability automatically receives first place in line. I do, however, wish United was more aware of some people who are in need of assistance, while being fair to other passengers. I cannot imagine how difficult it is for people with disabilities to travel with United Airlines."
Cons: "The gate changed twice. We were directed to a bus to take us to our flight to only be made to get back off the bus because we didn't have a crew. No one would tell us anything. Got back into the airport and then 30 minutes later got put back on the bus. The plane was disgusting, smelled like urine. The air conditioning didn't work. Terrible."
Pros: "Truly friendly and personable staff. We got in early (although movies started after a while and barely finished as we were taxiing)."
Cons: "paying for any type of entertainment or connectivity is annoying. trash and crumbs in my pocket and tray, plus my headset plug-in was damaged and stereo connection was intermittent. drinks @ $8+ is too much."