Daily cleaning, installation of cabin HEPA filters
Southwest, United Airlines and JetBlue have all waived their change and cancellation fees on flights from North America to Rhode Island. Confirm policies on booking site.
JetBlue and Southwest do not allow booking a middle seat on flights from North America to Rhode Island.
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Scores according to KAYAK customer reviews
Pros: "The extra leg room was great!"
Pros: "Comfortable seats and updated plane."
Cons: "There was a 40 minute delay texted to us 8 hours prior to the flight, but we were told to arrive at the normal time. Then, on arrival, two of the flight attendants announced they weren't feeling well, and we waited another hour, with few announcements which were audible only at the gate."
Pros: "The seat was ok. The crew was very good."
Cons: "Why should I have to buy food and headphones when I bought a ticket through Icelandair that was Business Class?"
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"
Pros: "JetBlue never disappoints. Professional through and through."
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Pros: "I wish I had the flight attendants names. The gate agent and one of the flight attendants were amazing with the way they took time to greet us, address our concerns about the delayed flight and their friendliness."
Cons: "They took my carry on to check even though there was plenty of overhead space when we took off. Slow and late boarding."
Cons: "Flight crew had to be switched out. Delayed a few hours-very little communication regarding delay."
Pros: "Efficient, on time, clean and sage"
Cons: "Fees for everything but air, seats jammed way too close, no entertainment options"
Cons: "Too late"
Pros: "Everyone was very curteous"
Cons: "My flight was to leave at 9:00 pm and did not leave until 10:45. I did not arrive until 1:30 am in Providence. I am handicapped and found this very difficult for me. There was no explanation as to why. My family was extremely concerned for me"
Cons: "I was seated in the second to last row in the middle, could not sleep on this flight either"
Cons: "The flight was delayed by an hour and a half and then once we boarded we sat on runway for 20-30 min."
Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."
Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."
Cons: "Delay flight"
Pros: "The boarding process was fast and easy. Finding the seats was easy. The inflight snacks were acceptable."
Cons: "The flight announcer at the beginning of the flight was super unprofessional. They kept having to stop their script in order to laugh and giggle. Had I not already know how to do the safety procedures, I wouldn't have learned it from him. The seat belt barely fit me. Now, to be fair, I am fat. But, when I had to suck in to belt in, there was no slack on the end. The seat 31C has a busted aux port. I tried to watch a movie, first off the closed captioning didn't work. So I tried to listen. The aux port wiggled in it's casing and there was so much static that there was no point in listening. The off boarding process was very slow and uncoordinated. I understand that they have to off board in a certain order. However, the flight announcer could have kept the rest of the plane updated on the process. Instead we had to sit in claustrophobic silence and fidget while the line of passengers in the aisle did not move."
Cons: "Not acceptable for plane to be 100 minutes for no real reason"
Pros: "The service, seating and attendants were 100% awesome. The flight attendants were at the top of their game and very professional. The seats were super comfortable and all of the equipment worked as it was supposed to. I will be looking for them again!"
Cons: "Nothing... all went well!"
Pros: "There as nor'easter the weekend I flew and this was one of the first flights out so it was full. The staff did a great job and the flight was great. Many people were in the airport for 8-10 hours prior to the flight and jet blue did well under the conditions"
Pros: "Unexpected snacks and a decent variety of drinks."
Cons: "It was super cold throughout the flight."
Pros: "Great flight great experience"
Cons: "Long lines at TSA checkpoint."
Pros: "Excellent customer service."
Cons: "Issues with on board entertainment - credit was provided."
Pros: "Great process, easy boarding and smooth flight."
Cons: "On the morning of the flight, our flight time was changed via e-mail 4 times."
Pros: "非常好的服务 机位也宽 舒服 下次回国还会订南方航空公司的机票"
Pros: "Lisa was great . Thank you for making my trip so pleasant"
Cons: "Flight delayed for over two hours and then missed the connecting flight. Arrived at destination 2 days later via Cathay and the airlines lost my luggage. Until now my luggage is missing and no one has a friggin clue where it's at."
Pros: "This trip from Orlando to San Juan had a swift boarding process"
Cons: "Due to the Orlando airport that was upgrading the tram we had a additional travel time to the terminal"
Cons: "We were delayed 4 times, had a gate change, were notified that the in-flight entertainment was not available, and waited on the tarmac for 40 minutes upon landing. Overall this was not the best experience with a typically very reliable and favorable airline."
Cons: "Their entertainment system was not working. Oh well~"
Cons: "waiting for my luggage"
Pros: "Boarded and took off on time ...landed early comfy seat and great shows"
Cons: "I had to change my flight the first person I talked to quoted me 425 per person to do so called back and provided the quotes price online and deal was done"
Pros: "Always a great flight, service and organization when I fly Jet Blue. Overall a great experience except for my very differing experiences with the less time expedited security option. I am not sure if this differs by airport but the differences are very important ones, as it made one experience worth the money and one experience not worth the money."
Cons: "My only complaint was that I purchased a More Space seat as it came with less time expedited security for free for my return flight after having such a quick and easy time with security on my flight to FL..When I flew from Boston to Orlando, I was sent through the TSA quick security line and it was awesome. On my flight back from Orlando, i had a separate line which skipped to the agent checking your ID, which was not much of a time saver, but then had to wait in the regular security line with everyone else. This was a stark difference and very disappointing from my initial experience with the less time option. I never would have paid 40.00 for the more space if I knew that the security bypass was not much of a bypass at all."
Pros: "Jet Blue is an amazing airline. So comfortable and with great service. My flight was delayed for hours due to an equipment problem. I saw this and called them and they instantly moved me to a flight that would leave much earlier at no fee and also gave me Even More Space at no cost! Every time I fly them I remember how great it is. Too bad I don't live by a hub. More EWR flights, please!"
Pros: "Ease of Boarding. Free Wi-Fi. Reasonable Seats."
Cons: "No Complaints here."
Pros: "The seats were comfortable"
Cons: "The flight was 3 hours delayed, getting us in at 4am"
Pros: "The movie"
Cons: "Boarding prosses and rude flight attendants tot flight are always late"
Pros: "The flight crew made me at home especially Nick he was just amazing!!"
Cons: "My checked-in suitcase did not arrive in Tel-Aviv. The flight attendant talking too much on the announcement system, yet the most important thing- announcing correct time at destination (Boston) was erroneous (5 minutes off)."
Pros: "The departure was on time and loved the space between chairs!!!"
Cons: "Didn't have all the channels that were offered."
Pros: "Flight delayed. It was a worry to know if we would make our connections."
Cons: "seat and leg room adequate"
Pros: "See notes from last entry"
Pros: "Our flight was delayed to Boston but he was able to push us ahead so we didn't miss our connection to Iceland. It all worked out because of him being quick thanks"
Pros: "Excellence in value as I have come to be used to with JetBlue."
Pros: "Lots of leg room. Good snack and drink options. Flight was on time. Everything worked from wifi to TV."
Pros: "Kind crew."
Pros: "Seat cramped"
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Cons: "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"
Pros: "It was 3 hours delayed"
Cons: "Fly in time"
Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
Cons: "Delayed flight"
Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
Pros: "Perfect from start to finish"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Time of flight and on time flight"
Cons: "Lack of gluten free snack Cramped knee room"
Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."
Pros: "Plane and fact that pilot was able to make up lost time"
Cons: "Plane had plenty of room for carry on bags. No need for valet bag check."
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "Big comfortable plane."
Cons: "No entertainment, no food at all."
Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."
Cons: "Food was not good at all."
Cons: "It was not British airline but was contracted to American airline. It lacked class."
Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."
Cons: "Lost connection"
Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention."
Pros: "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."
Pros: "The flight between WA D.C. And Phoenix went well. Very nice staff, orderly onboarding"
Cons: "Arrived in Phoenix and hurried to my next gate for the flight to Palm Springs only to discover a delay in the flight. No marguees were updated, no explanation just the plane had not arrived. Soon after we were told of a gate change, the marquee then said the flight would not arrive until 11 pm it is a one hour flight, so we actually arrived at 10 pm."
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
Pros: "The flight was short, only 1.35 hours."
Cons: "To start, the boarding process is a chaos. First class and executive platinums should board first, but of course the gate agent was completely clueless and rude, even to an ExPlat. Althiugh the flight is only 1.35 hours, I was surprised that flight attendants didn't even make an effort to offer a drink service. No turbulence or anything, just seems they were lazy."
Pros: "The flight minus was very fast, 26 minutes"
Pros: "Boarding was quick and on-time. Very nice crew."
Cons: "Seats are not that comfortable, in-flight snack leave something to be desired, price is too high. But whatever, this is what flying is these days."
Pros: "The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee)."
Cons: "As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device."
Cons: "This plane and especially its seats are the worst. If your taller than 5'5" I recommend to look for other options."
Pros: "The flight was only ten minutes late."
Cons: "Gate 35x at National just doesn't work. A woman fell on the ice trying to get to the shuttle bus, on which we sat for a long time before leaving for the plane. After a chaotic boarding, the plane sat around as the flight became late, and the pilots gave no explanation for the delay or hint of when we might take off."
Pros: "Pilot kept us in the know given congestion at LGA. And kept us safe because of expected turbulence."
Cons: "I feel like the airline should know LGA is backed up since they flight mostly the same schedule daily. Flight AA2174 should be pushed to a later time so passengers don't have to sit on the tarmac."
Cons: "Airline never assigned me a seat. They just told me what sea to sit in when I was boarding. I was concerned I would be bumped since when checking the airline said it could not assign a seat."
Cons: "Long delay at departing airport due to no flight crew"
Pros: "From start to finish the flight faced problems: unscheduled stop for refueling, change in planes for mechanical problems, emergency medical intervention, and more. Yet at every stage the flight crew and gate staff did an outstanding job communicating and seeking to alleviate passenger woes. With delays, we missed connections, and yet AA worked wonderfully to find alternatives. At the end of the day, we arrived at our destination, and even our luggage made the trip successfully! Wonderful courtesy, adaptability, and determination to serve. Thank you."
Pros: "It was a short hop over to New York, so that's the only positive thing I can say."
Cons: "The plane was tiny, seats uncomfortable. Had to be bused to the plane, only 1 bus provided and had to be packed like sardines. Overall, a terrible experience."
Pros: "The landing in Phoenix finally here!!"
Cons: "The 5 plus hour flight but had to endure to get to Phoenix!!"
Pros: "It got me home, and around the time I was originally supposed to arrive"
Cons: "It left late, without any explanation as to why. It's pretty pathetic that I was thankful that AA got me home at all, considering they almost left me stranded in the wrong city, and the only reason I wasn't was no thanks to AA and thanks to Kayak."
Pros: "Uneventful, reasonably timely, not overcrowded, cheerful and friendly flight attendant"
Cons: "Long, needless wait in the cold, crowded, standing room only shuttle bus"
Pros: "Surprised that my flight was so painless! Boarding process was extremely easy (then again, it always is from Kansas City). Staff for professional and kind, the flight was not completely full so it didn't take long to to board and the flight landed on time."
Pros: "crew was nice."
Cons: "plane was small and had no room for carry on flight was late."
Pros: "Your sirvey is not well designed; there was no food or entertainment on the flight yet we must give it a rating?"
Cons: "Two hours late"
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Pros: "Flight attendant service was great."
Cons: "I'm tall and the seats are cramped."
Cons: "Never made it to destination"
Cons: "Poor WiFi. Poor video. Very small seating"
Pros: "Entertainment, food, service, on-time landing (early!)"
Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."
Pros: "One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant."
Cons: "We were forced to deplane in DC and instructed to go to the United customer service counter to arrange our missed connections in Frankfurt. After standing in line at the United counter for 2 hours, we were told to go to our gate to re-board our plane. we wasted all that time standing and all but 2 agents had left the counter to take a break. it was EXTREMELY STRESSFUL not knowing what would happen to our missed connections. when we reboarded WE still did not have connecting flights.Also, on the United flight to Frankfurt, I had a premium economy seat and it was HORRIFIC. the extra leg room did NOT make the seat more comfortable and I SUFFERED greatly because I am recovering from an injury. Upon arrival in Frankfurt, after a great deal of begging, I got a hotel room for the night and upgrad to economy premium for the flight from Frankfurt to Addis. that Lufthana flight was better because my seat reclined somewhat but still I had a great deal of pain throughout the flight and I would have preferred to have been upgraded to business so that I could lay flat to ease my physical pain. Overall, the experience was extremely STRESSFUL and painful and the only way, I feel that Lufthana can repair this situation is to give me a free upgrade to business on my flight home.to Miami"
Pros: "An old 777 , dirty and the food was horrible."
Pros: "We liked our friendly and attentive flight attendants, and our safe travel to our destination. Thank you!"
Pros: "Everthing, except the typical cramped quarters."
Cons: "The cramped seating"
Pros: "I lie the variety of movies available."
Cons: "Nothing to not like. Flight landed earlier than scheduled."
Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."
Pros: "Smooth flight."
Cons: "There was loud man behind me (laughed INCREDIBLY loud) The crew knew him so they did not say anything to him."
Cons: "Tried to book legroom online and by phone but told it was all sold out; only to arrive and find out it wasn't and had to pay $40 more."
Cons: "I got an infection in my colon from the bacteria in the food I ate on the flight. I had acute diarrhea for four days and had to go to the hospital."
Pros: "Earlier than scheduled. Enough space."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."
Pros: "All fine, except delay"
Cons: "2.5 hours delay: plane needed maintenance and then more of that, a were unloaded. Took another plane."
Pros: "Flight crew in Dulles were very helpful in arranging for my daughter and I to sit together. Really appreciated their help."
Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
Pros: "On time."
Cons: "Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants."
Pros: "The flight was to depart at 8:15 but due to delay only leaving at 3;30. Dissapointed as it took two agents to process a replacement flight (first agent offered a connection for a 1.5h flight only)."
Cons: "More attentive staff willing to help and at the very least, be emphatic."
Cons: "The crew was unprofessional and Unprepared"
Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"
Cons: "Good very poor Crew no interest to service, asked for landing immigration card, crew just answer haven't you got it? Then walk away"
Cons: "Old plane and was not clean."
Pros: "Very friendly staff. Easy flight, no issues."
Cons: "Little more leg room. Eye mask would have been nice."
Cons: "Paid extra for economy plus and still was too uncomfortable to sleep."
Pros: "Getting home."
Pros: "Meals, for a coach ticket, were surprisingly good."
Pros: "No connection anywhere, efficient direct flight, on time, and comfortable"
Cons: "There wasn't anything that I didn't like"
Pros: "The flight attendant was excellent. Much better than most of your other ones."
Pros: "Seating arrangement"
Cons: "The delay and the worry of the door condition"
Pros: "Food was nice"
Cons: "My Bags were sent to wrong flight and now still waiting for my luggage. Trying to call the numbers to track my bags and the number is always busy. I don't know when I will have have my bags. It is very frustrating"
Cons: "For a trans-Atlantic flight this was a very small plane with very tight seats. The bathrooms smelled throughout the plane. Many seat back TVs didrn't function."
Pros: "Entertainment options were varied and kept the flight interesting."
Cons: "The check in process did not allow us to select seats until we got to the airport so we had to sit separately."
Pros: "The United crew were extremely pleasant and helpful"
Cons: "Lufthansa's website was confusing and their agents contradicted one another as we unsuccessfully attempted to reserve seats. No in flight entertainment was available"
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Cons: "Older plane. Entertainment was poor and limited. Food wasn'the good."
Pros: "Food was a bit better than I expected. Videos kept going out. Staff were great. Plane landed well!"
Pros: "that the plane landed in one piece"
Cons: "it was late 1.5 hours it badly was overbooked hand luggage hysteria lack of aircon while on the ground overall attitude of crew"
Cons: "The plane was old. Entertainment screen too small and no way to restart a show. No AC power sockets at chairs. I was sitting at back of the plane and at the time food came there was no choice - they ran out of food options. Also, the plane storage bins were too small to fit small bags."
Pros: "Lots of movies and shows plus constant tracking info."
Cons: "Closeness of seats and worn out touch screens on seat backs resulted in people behind us constantly kicking and pounding on our setbacks throughout the flight. Cleaning crew did not do a thorough job, leaving trash and used chewing gum on floor from previous flight."
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there. My baggage did not reach with me and they promised to deliver it with in next 6 hours and it turned out that they took more than 18 hours to deliver my baggage to my home. My entire day got wasted waiting for this baggage to reach me. Poor communication made me wait and watch the door every hour. I tried to reach and get some information on when that baggage would reach me but no body knows."
Cons: "Small cramped plan. Seats did not recline."
Cons: "Flight was canceled and announced at midnight"
Pros: "The mango sorbet"
Pros: "Great crew"
Cons: "Seats don’t recline. Lots of chop!"
Pros: "I like the fact that the flight was on time, and boarding was quick.."
Pros: "I like the time of the fly and reasonable ticket price."
Cons: "The seats in the airplane is real uncomfortable and absolutely nothing free to drink or eat."
Pros: "Not as bad as I expected. Great value."
Cons: "Boarding/deboarding aggravation is taken to a new level. People flying Frontier are slower than anything I have ever experienced."
Pros: "Crew members werent bad"
Cons: "To whom it may concern, Today I am arriving back to my home state of Rhode Island from Florida. My trip was absolutely beautiful, however my only complaint is my flight with frontier airlines. On my flight there, my flight was delayed almost an hour, it was a late flight and the late arrival threw my sleep schedule off for the beginning of the trip, however, this delay was not the worst from frontier airlines. Thats right, my flight home was delayed even further. I was on flight 1182 from MCO to PVD and my flight was delayed more than an hour. This completely disrupted my homecoming as my ride home was on a tight schedule and was forced to cancel picking me up because it inconvenienced her. My flight was expensive, costing me $114, and didn’t even include my checked bags! I am upset that my travel plans were disrupted so much by your airline failures, and will be forced to choose other airlines over you if I am not compromised for this. Sincerely, Stephen Murphy"
Pros: "Total scam. They charge you for every step along the way. Ridiculous hidden fees."
Cons: "No entertainment and no snacks. Snacks only for purchase."
Cons: "Flight from sju to mco was delay 3 times. Lost my mco to pvd flight. And then i was send from mco to raleigh and another delay. Then raleigh to pvd with one more delay and loss bags. All frontier gave me was $50voucher when i lost hundreds in hotel and car and taxi and my time. The depart time for the sju flight was 3am i have to be in the airport 2hrs before so this was a allmost 24hrs flight for me because i reach my destination at 4pm. I expect comunication from you."
Cons: "They delayed us 12 hours. I missed the whole reason I was going to fly North, arrived late at night to say hi to family, sleep, and wake up for my early morning flight that was luckily not delayed at all."
Cons: "No free snacks!! No usb connect"
Pros: "Price was low for a last minute necessary trip"
Cons: "By the time you add bags, etc you are right around the price of a typical ticket without any of the extras we still get to enjoy, such as wifi, complimentary items, or comfortable seats. Baggage is always late as are the flights."
Cons: "The line to check bags was the longest line I have ever seen in an airport. There were no lines at any other airline and people were panicking about making their flights. I got to the airport two hours early and I was very close to missing mine. I don’t know what is so different about their process but never again. Also the seats were very close together."
Cons: "Worst airline ever. Not trained. Unbelievably desorganized. Both times I flew frontier were the same. 1 hor delay in both flights. Extremely long lines with no organization what so ever."
Pros: "We were able to board the plane."
Cons: "Seats were spartan at best, hard plastic with covers but no comfort and no recline. 5 long hours of back and leg discomfort. Paid for hot tea and coffee. Paid $135 to check 3 bags. Sat at gate for 2 hours."
Pros: "Once we started boarding and were on the plane all personnel were very accommodating and got us to our destination quickly."
Cons: "The amount of delays. The departure and arrival times was a major reason I flew with Frontier to begin with, so without that I have little incentive to fly with Frontier in the future. At the check-in counter it seemed unorganized. The automated check-in machines were not working properly and customers were not helped in an orderly line when I had to check-in at the counter."
Pros: "New plane"
Cons: "Having to pay to pick my seat and limited leg room. Also charging for a carry on for the sole purpose of seeming comparable in price to airlines that don't charge for that is rediculous."
Cons: "The flight was delayed 2 hours, which I didn't get the text message until after I had dropped the rental car and was waiting in line to check my luggage. so many hidden fees.... would have been cheaper to go with delta."
Pros: "Luckily made it home!"
Cons: "2 flights were cancelled & The customer service was horriible and My wife and I didn't receive the 200$ voucher for next flight we were promised, just all around pissed"
Pros: "The app worked great. The crew was good and even the cheapest seats were pretty comfortable."
Cons: "Not getting a complimentary snack or beverage."
Pros: "For a budget airline, the seats were more spacious and much cleaner than the budget competition. On board plane crew was fantastic."
Cons: "Plane was delayed and little to no information was given at the gate that there was a delay, nor an expected time of departure. Only info was in the form of an email, which was sent after the plane left. Ridiculous!"
Pros: "Comfort.. I purchased coach. Not first class. Food.. Did tried the food at all Entertainment.. My Ipad"
Cons: "I did not disliked nothing at all"
Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"
Pros: "Flight was on time. All but one crew member were pleasant and professional. Low cost initial fare, but..."
Cons: "Relatively short flight made absence of beverage and food/snack sufferable (without paying high end bar prices for for snack or drink). Paid for reasonable leg room, carry-ons and a checked bag. So, after all those fees, flight cost was average."
Pros: "Crew was pleasant enough."
Cons: "Both of my flights were delayed. We had to get off the plane on both ends before we were allowed to reboard. I missed a long awaited dinner reservation with my husband at one end and was several hours late arriving at my final destination. Mechanical issues on both planes doesn't inspire a lot of confidence. My family and I will not fly Frontier again."
Pros: "The crew was pleasant overall and my inflight experience was fine."
Cons: "The check-in process was terrible. I had checked in and had the tickets available on my phone but just needed to drop off a checked bag -- and it took over an hour and a half to do so! I was only able to drop off the bag when "last call" for my flight was announced. I arrived at 6:15am for an 8:35am flight and made it to the gate just in time for boarding. Unacceptable."
Pros: "Crew and staff very nice."
Cons: "Took sooooo long to get our bags after the flight! Over 30 mins."
Cons: "Everything is an upcharge - carryon, a seat that reclines, etc."
Pros: "It was cheap if you don't check any bags or bring an extra carry on."
Cons: "The check in process was brutal. Line went from the back wall of check in all the way to the opening near security at MCO. Understaffed, staffed in the wrong places, NO staff helping with kiosks, and we almost missed out flight because it took so long."
Cons: "They allowed us to checkin and get to the boarding zone just to tell us the flight was canceled."
Pros: "The crew did a wonderful job accommodating me with my special needs. The personnel at the airport made me feel very comfortable,"
Cons: "I know there is nothing to be done about it, but the seats on the plane were cramped, and the I swear, the pilots found every bit of rough weather to fly thru. Sometimes I felt like a pinball being bounced around."
Pros: "I loved how welcoming crew members were and how attentive they were. I also liked that when checking in the bag crew was very nice and tried to help and resolve any issues there were. They were professional and helpful. The trip was smooth and according to time."
Cons: "There was really nothing to complain about. Seat were a little uncomfortable, but when speaking to regular flyers they mentioned how flying is not very comfortable in any airline."
Cons: "The seats are very uncomfortable. To many little charges; i.e. Snack drinks, baggage going and coming, seat selection. I would consider taking another airline and paying a higher price. Faulty/broken arm rest. Flight attendants slightly rude/short with passengers. Initially, the flight was cheaper but ended up being the same cost as every other airline once all the additional charges were added. What I thought was a positive for this airline quickly became a negative outcome."
Pros: "Crew was very friendly ! The ticket agent working the checkin before security was very unfriendly didn't really even speak, everyone else made up for tha"
Cons: "The disorganization checking one check bag. I arrived in plenty of time. Very long line to check the bag (no skycab available). Majority of people in line arrived with only a short time before their flight and had to be rushed ahead of me to get to their flight on time. I finally arrived to the front of the line after about 45 minutes and 50% of the people behind me were on flights leaving in 30 minutes or less and had to go ahead of my husband and I. They obviously did not arrive with the advised amount of time allowance. It wasn't my fault I arrived with plenty of time and I had to deal with the verbal abuse from people having to go ahead. Maybe if they missed their flight, next time they would arrive earlier with enough time. It sure wasn't a very pleasant experience at all."
Cons: "Plane was uncomfortable and they charge you for everything. Carry on bag, they charge you, bottle of water they charge you $2.95 Will never fly with them again. They are just as bad as Spirit."
Pros: "Flight was reasonably priced. Flight options were great"
Cons: "Rates are misleading. Once you add in the higher baggage fee, the seat fees (no free seats), the flight is priced the same if not higher than other airlines but the real difference is in all of this is customer service. The lead flight attendant on the my flight was extremely rude and unresponsive. My mother had a wheelchair assist her to the gate for our departing flight in Orlando. This was arranged by the ticket counter. Apparently, Frontier screwed up and did not arrange for a wheelchair to meet us at the gate in Charlotte. When we mentioned this to the lead flight attendant, he said we would need to go and find one ourselves. I asked if he could call the gate and asked them to bring one so I wouldn't have to leave my elderly mother, he said, "no". I asked again and explained that I didn't want to leave my mother. This time he rolled his eyes at me and said, it wasn't his problem. Really? This is precisely the reason I will not take Frontier again. Please look into training your people better or your hiring process. Cheap flight do not address this issue."
Pros: "Staff was friendly."
Cons: "Felt secure."
Pros: "Lots of leg room"
Cons: "Seats could be more comfortable"
Pros: "Price is able to reach"
Cons: "No water to customer drink"
Cons: "Departure delay was too long on board"
Cons: "Fees for everything! Checked bags, in flight snacks/drinks, everything! Flight was delayed due to airline error, but staff did nothing to demonstrate they were sorry for the delay. Pilot apologized, but there was no other effort to remedy the situation."
Pros: "same as above"
Pros: "for the price you get what you pay for they did a great job"
Cons: "The new seats are kind of hard I get that they're supposed to save wait and they don't recline in the weird tray but not a big deal to me"
Pros: "The employees were nice."
Cons: "The line at the airport to drop off my luggage (which was prepaid) was crazy long as most people had not prepaid and some were trying to pay with cash (which Frontier does not accept). Even tho I had my boarding pass printed and luggage paid for I waited almost an hour in this line - and I arrived 2 hours 1/2 early. After arriving in Cincinnati the luggage took at least 40 minutes to arrive at the pick up point. On my outward bound trip to Orlando the luggage took over an hour to arrive at the luggage carousel. It seems that Frontier does not have a good rapport with the baggage handlers at the airports."
Pros: "I can tell you what I didn't like. My seat and bags cost more than the flight itself. So no I did not have a good experience and I will never fly Spirit again"
Pros: "The flight was on time and we arrived earlier than anticipated."
Cons: "Seats don't recline on frontier plane."
Pros: "good communication on the gate change and accurate delay information."
Cons: "did not communicate why the flight was delayed"
Cons: "I hjave never flown on an airline thaty charges you for drinks and snacks"
Pros: "Never flew with any other airlines aside from United until I flew for the first time with Frontier. I have to say, I had a pretty good experience. I didn't expect the best accomidations compared with a major airline. But for a budget airline, I'm actually surprised and happy that there was a straight flight from MCO to STL. I couldn't find other airlines with a straight flight. I also loved how helpful the ticketing personel and boarding employee helped me out and answered some of my concerns. They were super polite and quick to help. They also had a very relaxed/laid back attitude I liked."
Cons: "I understand it's a budget airlines, but I didn't like the fact that you aren't allowed a carry-on item unless you purchase one. Most other airlines would allow one free carry-on and one free personal item. Due to this, I didn't get to pack as much as I needed for my trip. And also, it was not informed that guest had to pay for a carry-on. I was lucky enough to call the hq a day before my flight. It just so happened to be one of my concerning questions. The flight attendants were overall okay, but there were some instances that I felt they were incompetent but also not as thorough. I had trash to throw away and they passed me 3 times before I was able to throw it away. Plus I turned on my assistance light so they would come pick it up, but it took them a good 15/20 minutes to finally check in me and by that time my trash was already picked up. The seats and trays aren't as comfortable as I hoped. And I get it's a budget airlines, but that's also the reason why my flight was less comfortable or entertaining."
Pros: "The flight crew was friendly."
Cons: "No snacks. Having to pay for a beverage. And there were no in-flight entertainment options and no magazines in the seat back pocket."
Airlines flying from North America to Rhode Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights