Cons: "Plane was delayed multiple times resulting in 4 GATE CHANGES - and NONE of them were announced! I only knew because of my app. Boarding was ok once it finally happened. Plane was hot hot hot. Was bumped to Premium but no real advantage. Ran out of snack choices by row 10 where I was. No chocolate or “specials” for being Gold."
Pros: "How Alaska takes our bags & handles it."
Cons: "Seats were so tiny and had little room to move."
Cons: "Forced us to check our bags. Moderate delay at the gate as they did not pull up close enough to the gangway…"
Pros: "Got drinks and snacks to passengers quickly."
Cons: "There was a long delay to defrost the wings, it took a long time for the team that does the defrosting to get to the plane."
Pros: "The flight attendant"
Cons: "Flight was delayed almost 2 hours and when we finally boarded, we were delayed almost another hour because the lights weren’t working. I was trying to get home with my twin two year olds so they could see their grandfather who has brain cancer and not much time left. Besides the very nice flight attendant, it was probably the worst flight experience I’ve had."
Pros: "Time of flight is not delayed and arrival time is even ahead of the estimated time."
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Cons: "Long flight delay with very little information given as to why. The pilot only sporadically gave information about the delay and was not specific about the cause or how long the delay would be."
Pros: "As usual, this team worked crazy hard to make sure everything was perfect."
Cons: "They seemed to be having trouble deciding exactly who was on the plane and delayed the flight about 1/2 hour"
The Comfort+ seats were well worth the upgrade, with the spacious seats and two checked bags! I’ll consider traveling this way or business class in future.
Cons: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."
Pros: "Seat comfort was average for a small jet. Bottled water was cold."
Cons: "Cabin was too warm"
Pros: "Everything went very smoothly."
Cons: "I wasn't able to connect my ipad to the free wifi for any of my four flights."
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
My only real issue was that when I booked this flight through Kayak, I somehow booked via BudgetAir.com (though I was on your website.) Due to this, I was unable to access boarding passes coming or going via the Kayak app, or the Allegient app. Luckily I was able to print them prior to leaving home (and the resort printed them for on the way back), but using this site is definitely something I'll have to consider for my trip. I should have been able to access boarding passes electronically via the app regardless.
Pros: "The direct flight is amazing. The status updates were great. The crew was super friendly."
Cons: "Not much, it was great. No more masks for vaccinated people would be awesome."
Pros: "The crew was super nice and helpful. They made an effort to answer any questions the passengers had. They made the flight home very enjoyable. I plan to fly with Allegiant again."
Cons: "Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out."
Pros: "The gate crew was absolutely wonderful. They made the delay bearable. The were very entertaining and friendly."
Cons: "The delay. Couldn’t be helped, but still annoying."
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Cons: "Unclear pricing for carry on bag, could have saved $30 by paying at the ticket counter (even though I was sent an eticket and boarding pass); got stuck paying $50 at the gate."
Pros: "There was nothing outstanding really"
Cons: "It’s a low cost airline, so expectations are very low. Plane was very dirty because it just keeps on hopping back and forth without any cleaning service it seems"
Cons: "Bad turbulence throughout the entire flight. Hot temperature during majority of flight."
Late arrival flight arrived in BWI and I missed connecting flight in CLT to mobile. I had to wait 6.5 hours for next flight.
Our flight was delayed 45 minutes and we missed our connection, while we were able to get a flight the following day the voucher for food did not work.
After pulling away from the gate we sat on the tarmac for 90 minutes with hardly any explanation from the captain. Rows seem more cramped than before.
Our flight was delayed for the following reason. No captain for our initial departure time with pushed our departure time back by two hours and to make matters worse there was a rain delay. American Airlines needs to do better with staffing the flights
Unlike other airlines, did not allow for basic economy flexibility for new COVID spike. Disappointing.
I think the flight attendant and first class was terrific, but whoever had to work in coach where I say didn’t seem happy about it, extremely mediocre service, not friendly, just putting 1 foot in front of the other. Just seemed “over it.”
Pros: "We had the whole plane to ourselves. I got my seat changed to closer up front."
Cons: "Our original aircraft in working order. I would not have missed my flight home. No complimentary vouchers for food."
Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Cons: "Passenger that sat next to me occupied part of my seat."
Pros: "Never got there. We are still in the Dominican Republic where United Airlines abandoned us."
Cons: "They shouldn't have abandoned my family in the Dominican Republic."
Cons: "Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day."
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The details about the flight info"
Cons: "THTe customer service at Charlotte airport were not friendly at all"
Pros: "Crew was great and I really like the text updates on landing for my new gate with directions on how to navigate Dulles."
Pros: "Crew did the best they could."
Cons: "Flight was repeatedly delayed and until it became impossible to make my connection. Everything is rebooked and I haven’t left yet."
Pros: "The new premiere plus was pretty nice and roomy with recliner feature and big personal screen. I'll try this again."
Pros: "Cookie served was nice. Short flight, All was acceptable and very nice."
Cons: "No entertainment to rate. Checking in was a confusing process."
Pros: "The stewardess was super nice! On time and no problems."
Cons: "Bad gate idea to have so many flights going off at once. Very confusing when the intercom would get cut off because another plane would start boarding."
Cons: "The breakfast could have been more substantial than just a muffin. But everything else was very good!"