Cons: "Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered."
Pros: "How friendly the crew is Ease of boarding Good organization Mostly on time"
Cons: "At least free beverages:)"
Cons: "Delayed. Disorganized boarding."
Cons: "Best flight I have ever been on"
Cons: "plane was so old, the seat was worn out and terribly uncomfortable sitting on it for 8 hours. It also had about a 2 inch gap of missing seat cushion. plane was very dirty. service was not friendly."
Cons: "2 hour delay on an hour flight"
Pros: "The entertainment was great."
Cons: "It was hard coming home since we can't bring any food with meat on the international flight coming back to the USA. Or at least the food I brought, a sandwich was not allowed because of customs. I can't eat the food that was offered. I'm glutten intolerant and dairy involerant. Not sure there's a whole lot to do about it besides buy prepackaged food that don't have meat, vegtabjes or fruit. Protien bars may have worked. We brought two bottles of water each from the terminal. I could have used more, even with the drink service. The flight attendants we're having thier own personal conversation while passing out food and ran by when it came to the final trash clean up. When I got up to use the facilities I tried throwing my trash away but was ignored by a crew member while she was resting."
Pros: "Everyone at Aer Lingus from the people at the gate to the flight crew were very courteous to my mother who had to use a wheelchair."
Cons: "The meals were very good to both the choices had mushrooms in them which I don’t care for. It would’ve been nice to of had a choice they didn’t have any mushrooms in them."
Pros: "The airplane, crew, service, hospitality, and enternaintment were great."
Cons: "Logistics of US border control while leaving Dublin was not as efficient nor smooth as the EU side."
Pros: "Very professional crew, super tight seats and not much room under seat, so very cramped for 8.5 hour flight"
Cons: "I was at the airport 4 hours early- no connections. They still managed to lose my bag. I don’t live near an airport. It added 2 hours to a long trip to wait for it, then wait with others to fill out papers when it didn’t show up."
Pros: "Fine flight, pushed back on time, tarmac shuttle service"
Cons: "Kinda crummy to not get any water or refreshments on a 3 hour flight"
Pros: "I got home safely. Got some food long flight."
Cons: "Gate announcer called for priority board and section beyond. Before adequately completed called for next section of rows to board. Those rude people crammed into the incomplete boarding line previously announced. Yes, we have assigned seats but overhead luggage often ends up way forward of rearward owners leaving forward passengers no place for convenient overhead storage. The cabin wait staff is ill trained for customer service. They seemed to only have requirements to check off on a list. We will likely make every attempt to not fly your airlines again."
Pros: "On time and friendly"
Pros: "Flew business class for the first time with Aer Lingus. The crew are friendly and helpful. The food on board was top quality."
Cons: "The lie flat seats in business class are not very comfortable. Especially in the straight up position. The entertainment system is pretty bad and the choice of movies, tv etc is very poor. The complimentary WiFi only worked occasionally. Can not understand how Aer Lingus claim to be a 4* airline."
Pros: "Surprising good food! Had a chicken mushroom ravioli and it was tasty. The wrap, not so much."
Cons: "The most uncomfortable plane that I have travelled on. Seat - unbearably uncomfortable. Toilet falling apart, parts of seats falling off."
Pros: "Even if Aer LIngus is considered a low cost, I felt it was everything but that. The plane looked new, the board computers were modern and had the latest movies, there were charging docks for phones and even internet. We got to Orlando 30 minutes ahead of schedule, which was great!"
Pros: "Great Plane, Fantastic service. Did their best to take care of us. Provided us with vegetarian meals and requested and plenty of drinks, including wine and beer."
Cons: "Boarding a bit disorganized, but this seems to be an issue with most flights."
Pros: "Seats and service was excellent. Flight was on time and very organized."
Pros: "Pilot told us the flight plan"
Pros: "Flight was on time."
Cons: "Terminals were too far apart. Long walk to get to security. Too many repetitive checkpoints."
Pros: "I loved the timeliness of the food service, and the options available for beverage service. The selection of movies and music available on the TV screen in the seat back was great, and allowed the time on the long plane ride to pass a little faster. The captain was extremely informative, about our flight path, the wind conditions, weather at our destination, etc. I particularly enjoyed the information he provided, because on some flights, you rarely hear from the person flying the plane."
Cons: "The boarding process was interesting: those that needed assistance and business class 1st (understood), but then front of the plane, back of the plane, and finally the middle. I don't feel this made things go any faster - we still waited in line for quite some time in the jetway. I don't understand having front, back, and middle. Just let all economy get in line, or do something efficient like load the window seats first, the aisle, and for the seats in the middle of the plane, have the middle seats load 1st, and then the aisle seats. Seats got uncomfortable during the flight. Also, the person in front of me reclined ALL the way, so the top of her seat was only a few inches in my face. Most flights I have been on don't allow the seats to recline that far. I could barely get out of my seat to get up and go to the bathroom."
Pros: "Plane was clean."
Cons: "Crowded and assigned to the back. Charge for a coffee and long bus wait."
Pros: "Why are they flight atendants. So nasty"
Pros: "The trip was great! - we flew aer lingus plane from Ireland to New York - big comfortable plane nice crew and I have to say really good food - which does not happens so often in economy class - overall one of my best trip so far"
Pros: "Check in in Dusseldorf was easy, bit they made up for it in Dublin!! In Dublin the check in and information desk of air lingus were awuful. Full of attitude and absolutely no knowledge."
Cons: "Air Lingus is awful! It had 1:20 hours delay that resulted in missing the second flight."
Pros: "Aer Lingus flight attendants as well as employees inside the terminals were wonderful. I sincerely feel they went above and beyond to make sure you were happy. Whatever they could control they did a good job."
Cons: "Seats were extremely uncomfortable, felt like you were sitting on a piece of plywood. In addition they were very narrow and had little leg room."
Pros: "The fact I got hone"
Cons: "Didvto security breach and also an issue with ground staff not bringing a wheel chair for a passenger we were herded round for 3 hours . We were told we could keep our water but then going through security wevwetevtoldcwe couldn't and there was no offer of water. The captain did apologize. I have no issue with aer Lingus staff they did their job. It is Mabchester airport which is bad as they are the ones that were responsible for these two incidents happening"
Pros: "Everything except delays"
Cons: "Everything was really great except 3 out 4 of my flights were delayed"
Pros: "Timely and clean. Great crew"
Cons: "No entertainment, boarding was unorganized, everything for pay even water"
Pros: "Good movie selection, not bad food,"
Cons: "Flight arrival time, not a fan of the red-eye."
Pros: "Nice entertainment system on seat backs with USB charger on the Dublin-Newark leg."
Cons: "Aer Lingus partners with UNITED for the Newark-Orlando leg. Flight was overbooked by 20 people and another 20 were on standby. My luggage didn't travel with me so it didn't arrive in Orlando when I did. I was fortunate that it made the next flight so I only had to wait an hour. Some fellow Irish passengers weren't so lucky."
Pros: "crew was nice"
Cons: "it was too cold, no blankets"
Pros: "comfortable seat in economy class flight not crowded"
Cons: "no food or drink, unless I was willing to buy a bottle of water for $3."
Cons: "There wasn't any notification prior to booking process, with regards the need to get visa from the airport where I should be transiting for 2 hours only. After I booked and paid for nonrefundable, unchangeable, uncancellable ticket, I got an email asking me to get a visa in order to be able to transit for only two hours in Toronto airport. The visa takes at least 2 weeks, and my travel date was only few days ahead!. The rough lady in air Canada, plus the bad service and advise by the travel agent who advised not to take any action as it is only 2 hrs transiting and I won't be in trouble, all of that makes me not to recommend anyone to use your weird website. I had to stay 20hrs in the airport to book for another flight."
Pros: "Crew personable and efficient."
Cons: "Couldn't check in for the second leg of the flight to the US, neither on-line nor at the departing airport, had to go to connections in Dublin. I flew to the US many times and this is the first time an airline IT system does not allow to check in for the US destination. The food was very mediocre. Inflight entertainment didn't work properly."
Pros: "The best long flight in years. An amazingly nice and pleasant experience in a deeply irish identity company. Just Perfect"
Pros: "The crew was friendly."
Cons: "After the main meal there was a four hour gap before any refreshments were offered, just an hour before landing. For an 8 1/2 hour trip, water should. E offered every two hours!!"
Cons: "The boarding process could be improved by loading plane back to front."
Cons: "My flights were switched at the last minute, it was very stressful, nobody was helpful, it was a terrible way to end my vacation"
Pros: "Due to the long flight we flew Business Class to Dublin. I think the service and amenities are the finest of any flight that I've had foreign or domestic. I wasn't that familiar with Aer LIngus before this flight but will definitely use them again."
Pros: "Crew Comfort a bit better as I was in exit seat alone"
Cons: "Video system still lousy"
Pros: "Was fine , short flight"
Pros: "Option of 2 seats along sides instead of 3 Crew was helpful rebooting the entertainment systems"
Cons: "Charged for alcohol on an overseas flight. Entertainment counsel didn't work or was really slow thru most of the flight"
Pros: "Not much."
Cons: "Where to start??? Checking in process? Well this sucked. I wasn't able to check-in online and thus couldn't ever pick my seats. This meant getting a horrible seat on the plan. When I asked about this, I was told they are having issues with their online check-in process. Next the seats on the felt were very tight. They felt as bad as American Airlines domestic flights. I typically try to take European airlines when going to Europe as they tend to have more spacious seats but not this airline. They were VERY SMALL! Entertainment was ok and fairly typical. As for food on the plane, it was ok but they are extremely stingy with drinks. They charge for alcohol and will only offer a tiny fountain drink once. I've been on flights where soft drinks are always offered everytime they come around. was disappointed in this area as well as many other airlines offer significantly more. All in all I will do all I can to avoid this airline in the future. It was very poor."
Pros: "Average flight to get you where you want to go. That's it."
Cons: "Rude air hostess. Very poor customer relations. Very poor."