Daily cleaning, installation of cabin HEPA filters on flights from Nova Scotia to Raleigh
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Scores according to KAYAK customer reviews
Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Cons: "Need to use your own device for entertainment, no screens in flight."
Pros: "Great crew, very accommodating for a small and short flight"
Cons: "We never made it to our holiday destination. There were a handful of going to BDA from Pearson. Your inbound flight was late. Would it have killed you to hold it for 5 mins?"
Pros: "Could not tap opinion on previous page. Good trip. Good service. Good legroom which was covered."
Cons: "Food prices."
Cons: "More space, quicker boarding and getting off, and better transfers"
Pros: "The crew was polite and prot"
Cons: "It wasn’t free"
Cons: "We wait on board so long."
Cons: "2 hours late !!!!"
Pros: "Very low ticket prices, everything went smoothly (no delays), lots of leg room!"
Pros: "Room Sears in row 4"
Pros: "All was on time so did not have to deal with Kayak with any problems"
Pros: "Direct flight good sale price"
Cons: "Westjet connect doesn't work well. Plane very full and stuffy. Return flight delayed 1 hour"
Pros: "Most employees were courteous."
Cons: "Flights were delayed multiple times . boarding was slow, seemed un organized."
Pros: "Staff were helpful and smiling. Good value"
Cons: "We needed a better choice of food"
Pros: "Crew was helpful and friendly."
Pros: "Everything borded on time. Cabin crew was very accommodating in allowing me to move seats to an empty row."
Pros: "Very comfortable and smooth"
Pros: "The head steward was excellent. He has a great sense of humour and was very informative. The flight was on time and comfortable."
Pros: "Flight was on time and flight crew was very friendly."
Cons: "Having to exit the terminal and go through security again when changing planes in Toronto."
Pros: "On time"
Cons: "Very expensive"
Pros: "I liked the congenial attitude of the staff & flight attendants. The drinks were free for once."
Pros: "This leg of the travelling was fine. I know I got fleeced on the price of the round trip to go home for a funeral but didn't realize just how bad until my seatmate told me he paid a third of what I did. Note to self: Don't ask the traveller next to you how much they paid for their ticket..."
Pros: "Everything went smoothly. Flight on time."
Cons: "Original flight was cancelled . Re booked on a different flight , that one was delayed with no new time , with a threat that that flight would be cancelled , we were booked on a 3rd flight , to Toronto to connect to a delta flight to Atlanta . We were told that delta would give us our boarding pass to Atlanta at the delta desk in Toronto. At delta in Toronto we were advised that there were no available seats on the flight we were supposed to be booked on . Delta booked us to Detroit then on to Atlanta . Trip delay was over 9 hours and lots of stress and run around . Very disappointed with west jet . We have always used west jet and this was the first time we felt we were given very poor service .causing a very long and stressful day , arriving at our destination 9 hours later than planned , resulting in a 24 hour exhausting travel day."
Pros: "The crew was very friendly and funny"
Cons: "Everything was up to my standard"
Pros: "Nice and comfortable flight."
Pros: "Westjet scheduled me for the next available flight for free, unfortunately, it was the next morning."
Cons: "The Halifax airport security took so long that I missed my flight and had to check into a hotel."
Pros: "Easy boarding. The crew helped me with the car seat that was blocked with the seat belt. We got all our luggages in a short time and in good condition."
Cons: "WestJet connect not available on that flight. Bad weather in Montreal (scary landing)."
Cons: "WestJet informed us Kayak did not pay them the funds they took from me on 11/26 and 1 had to pay for full price for the day to fly out. So kayak owes me $500"
Pros: "It is inconvenient to disrupt your plans with such delays"
Cons: "It is inconvenient to disrupt your plans with such delays"
Pros: "The crew and service rendered."
Cons: "It was late. They were waiting on a flight from Toronto so we could board. We board the plan and sat for what seemed like a very long time. We were not even offered a glass of water on the flight."
Cons: "The chairs were in bad condition and the airline was delayed which made me nearly miss my next flight."
Pros: "It was on time. Quick to board."
Cons: "I’m used to entertainment."
Pros: "No issues"
Pros: "Everything went as expected and on time."
Pros: "I like that I got the plus seat for no extra charge."
Pros: "The view of the ocean and all the lakes and ponds coming into St. John's."
Cons: "You don't have any good connections from New Brunswick to St. John's."
Pros: "Everything except the delays. I like the new app on your phone or tablet to watch movies and TV (and it's free now to watch movies like on AC!). I approve of this change westjet. The staff are very good at informing customers to make sure they download the app before boarding. However because people generally suck and don't listen there is always someone complaining about not having the app on board afterwards."
Cons: "Unfortunately this flight number is always delayed, WS269 Friday YHZ to YYZ. This is the flight I always pick for work schedule compatibility, but have found it to be delayed 30 min to 2 hrs the last 4 times I've taken it in the last 3 months."
Cons: "Seems like all the sandwiches have cheese in them not good when your allergic how about a tuna no cheese"
Pros: "On time"
Pros: "Helpful staff"
Pros: "The crew was very nice and accommodating. Boarding was well organized and fast."
Cons: "No food and very warm on the plane."
Pros: "Nothing in particular."
Cons: "We were delayed by 30 mins. We waited another 20 mins at the gate because there was another plane there. We only got cheetos as a snack."
Pros: "The women at the boarding kiosk were very good as they helped me to avoid the lineup for rebooking my flight. It was fast and rebooking through the website. Avoid calling them."
Pros: "Crew was friendly and helpful. Inflight internet was a great plus."
Pros: "A few days before our flight to Halifax which was originally scheduled with a stop over in Toronto, we received an email from Westjet that they were putting us on the direct flight. This enabled us to avoid the Toronto bottleneck and get to our destination on time. Thank you Westjet."
Pros: "Many things were great, the crew especially. I would definitely fly with them again."
Cons: "Honestly, nothing was horrible about the trip."
Cons: "Air Canada needs to update it's entertainment systems. On flights to and from my destination both the audio jack and screen were broken. Also, the flight did not receive any salads, leaving this vegan with slim pickings. Get it together, Air Canada!"
Pros: "Staff are very nice"
Cons: "Delay in flight of more than 45 minutes"
Pros: "Boarding was good and fast"
Cons: "The audio jack was not good thus I had to keep it steady with my hand to be able to listen to movie"
Cons: "My flight was an early morning flight 8 am. I needed to get up at 5 am to get ready for this flight. AC notified me 5:05 am that my flight delayed 3 hrs to 11am. I wish they told us the night before so no need to get up that early."
Pros: "Nothing much"
Cons: "Please train this guys for customer service and fix there attitude."
Cons: "I didn’t like anything about this flight, except that we arrived safely. I had the last seat, next to the toilet, and that container or whatever it is, was dirty. Every time someone flushed, I was bathed in the smell of urine. It was raining in Toronto; consequently, my checked bag was wet through. I’m glad I was coming home rather than arriving at a vacation destination, where all my stuff would’ve been wet. I’d like to see some effort put into keeping my bag dry. Also, the passengers had to slog through the rain to get on the plane!"
Pros: "Nice flight"
Pros: "Very organized crew for the boarding on instructing passengers with carry-ons etc for the overhead storage compartments. Flight left on time."
Cons: "My entertainment screen was malfunctioning. Very frustrating trying to watch a movie to the point I turned it off & read a book . If you are going to offer the the service make sure it works."
Pros: "The tvs were nice."
Cons: "The people in front of us reclined their seats and there was no leg room. The flight was severely delayed by an hour and a half making us miss our connection."
Pros: "Great service"
Cons: "Not enough time to the flight from Halifax to west plam beach"
Pros: "Everything went very smoothly with this flight. It boarded on time. The crew were all very friendly. I enjoyed the entertainment selections and found a tv show that I had been wanting to see. I managed to watch 2 episodes and look forward to watching more of the same show on my flight back. I ended up having the 2 seats to myself which was great. Extra legroom. I have no complaints at all."
Pros: "On time"
Cons: "t took the crew 3 hrs on the tarmac to figure out the plane was unsafe to fly!"
Pros: "Boarding process."
Cons: "When the flight was already late (it arrived late), they delayed takeoff so that many people, including me, missed their connections."
Cons: "When there is a delay, even when weather related, show some empathy and feed stranded passengers!"
Pros: "On time"
Pros: "I travel a lot. I have to say both Air Canada and Kayak did a excellent job to remind me via email and text message to check-in online 24 hrs before my departure, never fail. Kayak also keeps on updating me about my flight on time or not, gate number etc. As a traveler, these features are very important. keep up with the good work!"
Pros: "As we approached Raleigh ~3:15am, over 4.5 hours late, the pilot apologized for the delay, which was thoughtful of him. And we arrived in one piece, so that was good too."
Cons: "While waiting for the flight, I whined on FB about our probable delay, and a friend responded with "I'm guessing that you're crammed at the end of that terminal hallway with about 10 other gates of people with no airplanes, no information, and 2 AC employees." Spot on. Apparently such delays, understaffed gates, and failures to communicate with passengers are par for the course. Friend even predicted the free bagels AC would eventually offer at the restaurant that closed 3 hours before our flight finally left. He didn't predict the multiple announcements about assorted other flights not having functional restrooms so please pee before boarding."
Pros: "Airline provided a flight to Toronto, with reasonable amenities and boarding process."
Cons: "Had to load my own suitcase on the luggage belt - I am elderly, with back issues, traveling alone. Attendant was courteous and helped me, but stated that staff "doesn't do it any more" because of safety issues. No help will be given in the future. Plane left two hours late - I missed my connection. Was given a stipend for an overnight stay, but no explanation was given about the delay. Staff couldn't tell me if my checked baggage was on the plane the next morning. I probably won't fly Air Canada again."
Pros: "On time"
Cons: "Almost 2 hour delay in Halifax until 1:30 am but Air Canada lounge closed at 11 anyway."
Pros: "Good breakfast."
Cons: "Cabin was cool"
Cons: "It was 3am and my boarding pass wasn't bright enough on my phone. Instead of politely asking me to go print out my boarding pass at the check in stations, she yelled at me and told me I was holding up the line"
Cons: "Kayak did not allow us to reserve seats, and the seats we received were not together, even though we purchased the seats six months in advance. My seat was at the front facing rear wards, with a non-tilting seat and little foot room."
Pros: "Getting off the plane."
Cons: "They didn't give out free nuts/pretzels. The entertainment system was off for half the flight even through they said it would reboot in 10 minutes. Loading the plane was the slowest I have ever seen."
Pros: "Seating in a double rather than triple layout."
Cons: "Delay of almost an hour on the runway because of a mechanical problem, after being asked to turn off cell phones and so we couldn't notify those meeting us. Our flight arrival did not appear on the board at Pearson , thus complicating our communication with those meeting us. Baggage was slow being unloaded. Will seriously consider flying to Hamilton with West Jet next time we return from Halifax."
Cons: "Every air Canada flight I had on this trip had horrible turbulence and rough landings. The turbulence may or may not be the pilot's fault, but the landings are probably the pilot's fault."
Cons: "Air Canada shares a trait with many other incompetent organizers: everything is fine if nothing goes wrong, but there are no contingency plans in place in case something goes wrong. So, things get more and more delayed. Can't you predict roughly when the plane is going to land (once it is in the air!) and arrange for some gate to be open, so that we don't have to sit on the ground for 45 minutes once it has landed, for example? People who know how to organize are ordinarily capable of doing that. Furthermore, the lack of transparency is really frustrating: we just sit on the tarmac with no indication of how long we're going to be there, and the estimates of the delays are completely wrong when we're given them."
Cons: "Lousy food and no snacks"
Cons: "Our flight originating in Halifax was 1.5 hours delayed and we knew there was no way we would make our connecting flight in Toronto with a 40 min window to pass through customs, US immigration, and reenter security into the US bound F gates. We requested to be rebooked for early the following day to avoid being stranded in Toronto. Acknowledging it was unlikely we could make the connection, the staff told us that because the computer didn't list it as a "missed connection", they could not take any steps to rebook us. Of course, we missed the connection and were stranded for an entire 24 hours in Toronto with two small children."
Pros: "A very typical flight."
Cons: "No complaints."
Pros: "Flight was only half full. It was a red eye from Halifax to London, so there were several rows with no one in it. That allowed me to move to a row that I could lay down in. Flight attendants were pleasant. Everything was included (ie, food, free checked bags, earphones for TV) Great value for money."
Cons: "I watched WTF on the in seat entertainment system but it was not formatted for that screen, it was too narrow and the sides were cut off so part of the action was not on screen. Pretty minor issue."
Cons: "Delayed for no good reason. Flights were back to back way too closely so there was no time for delays"
Cons: "The security check took so long. We made it last minute even thought we were in the airport more than 1.5 hours before the flight (as recommended)!!"
Pros: "All flying may have weather issues. At almost 1 am there was a wonderful ticket agent that was in charge of all of the rescheduled flights in the "basement" area of the Toronto airport. Thanks to her for her pleasant attitude."
Cons: "Lack of communication: 1. There were gate changes that just showed up on the board with no verbal announcement. 2. There were a large number of rescheduled flights on July 1, 2016. We were all "herded" into a small, hot area. It seems like this time of day has a number of late flights that don't seem to have a good plan. 3. We landed in Greensboro and the pilot walked in to tell us after the fact. Come on, an announcement before the actual landing would have been good communication."
Pros: "The t flight was completely uneventful-the best kind."
Cons: "See above."
Pros: "Crew was fine, should serve at least a cookie with the drink..."
Cons: "Didn,t like the service I received getting off the plane.. Cannot walk any distance..Didn,t order a wheelchair, because I didn,t know I had too. Asked for a ride on the golf carts, got told to walk around the corner, and one will pick me up!! Never saw one yet!!! Took awhile but managed to walk to the luggage, but had to sit for half hour with the pain in my legs.....No thank you Air Canada, next tine it will be different air lines....."
Cons: "Our flight from Halifax to Los Angeles via Toronto should have left at 3:15 on Sunday so that we could arrive back in Los Angeles by 10:14 pm. Instead the flight was delayed and left 200 people stranded and waiting in line for customer service. Because I did not have cell service in Canada, I was forced to wait 2 hours in line only to have the agent at the counter make me talk to an agent on the phone. Prior to that, we were shocked that one of the only two agents at the counter left the counter to talk to people in line behind us instead of servicing the customers first come first serve. When I asked him to please return to the counter to help the next person in line, he mumbled that that was not what he wished to do. Meanwhile, all flights out of Toronto were fully booked that night. The delayed flight finally left at 1:30 am. Had Air Canada notified its customers about the 10 hour delay, we could have spent that time in Halifax. Both my husband and I were very disappointed in how AC handled the whole situation. Both the counter agents and the phone agent were unhelpful in offering us options."
Pros: "when I landed"
Cons: "First off the the plane was mid takeoff and stopped which terrified the passengers and crew. Then we learned the plane had technical issues which lead to a 50 minute delay, then air canada did nothing as in terms of compensation. My audio jack for the entertainment system was broken, seat 19F on flight 617 by the way... Then I got up to use the washroom and when I came out I had to wait 30 minutes at the back of the plane standing until the servers were done serving drinks and snacks/food. Then the landing was terrifying as the plane was swooping/shaking much more than normal, even the board crew looked a bit worried. Could NOT wait to be done of the flight, one of my worst ever."
Pros: "Very satisfied with the flight."
Pros: "Worst service I've ever had"
Cons: "The flight for Montreal was half empty and than there was a flight to Toronto Hallf empty as well, and the flight Toronto to Montreal was half empty...by coincidence our flight Halifax-Montreal on Sunday at 19:15 was cancelled due to technical issues. However it was obvious that AirCanada didn't care about the passenger time or valued it...instead of flying 3 empty flights they cancelled our flight and maximize capacity on the other planes...not happy we didn't get any voucher and we wasted 4 hours of our time and didn't have dinner until 1 am"
Pros: "Staff and plane were fabulous"
Pros: "I upgraded to be in the front for more leg room cuz I'm a tall lady. It was the first time I did that and I was comfy. Definitely doing that again. I also like how discreet the flight attendant was when I requested a seat belt extender."
Pros: "Love the look of the Halifax Airport after its renovations , brighter than it used to be, Check-in and boarding went very quickly The plane took on extra fuel just n case we had a layover in Toronto because of poor weather but that didn't happen"
Cons: "The possibility of a layover in Toronto because of poor weather lol"
Pros: "Good service...plane clean....attendants very attentive to all passengers!"
Cons: "Again, my checked in luggage did not arrive with me in RDU!"
Pros: "The friendly service."
Cons: "When my baggage arrived a zippered pocket was open and a an antique compass that my father (who just passed away) left me was taken. I contacted Air Canada who said that they couldn't do anything about it, they only allow claims for lost baggage. I was heartbroken, and there is nothing Air Canada can do about securing passengers baggage from thieves. Very disappointed with the lack of support with this issue."
"Weather :0( 2-hour delay on the tarmac"
Pros: "Crew was helpful."
Cons: "None at this time."
Pros: "The crew was great and very helpful. They properly stowed a box of crab legs someone had on the flight that wouldn’t fit in the overhead."
Cons: "You gotta stop treating economy travelers like 2nd class citizens. The split level check-in at Newark is ridiculous with premium up top and easy to get to where there’s literally 2-3 customers. Versus economy where you need to take an elevator & then wait. no check on policy for economy is silly too"
Cons: "Flight was delayed 3x then cancelled. Had to take another flight to another airport to get home"
Pros: "Never got on flight."
Cons: "No delays and compensation for inconvenience. Paid extra for seat upgrade which I never sat in."
Cons: "The seats were uncomfortable."
Pros: "Orderly, quick, ontime boarding"
Cons: "Not being able to bring a carryon."
Pros: "Short and sweet"
Cons: "Delayed due to ice"
Pros: "The crew (even at the gate) were great They pulled an extra plane for us to avoid an even longer delay"
Cons: "A 5 delay!!! The plane was COLD!!!"
Pros: "Not much, no internet, small seats, cost doubled because I had to know pay hotel for a night."
Cons: "Flight was 4 hrs late arriving, therefore I missed my connection flight to Dallas. I had to spend the night at a cost of $200.00 at Holiday Inn, arrived 24 hrs later. Not United fault, weather related. This is my 3rd United flight that was delayed by hours. Get first flight out in morning, less chance for hours of delay."
Pros: "Got home alive,"
Cons: "loaded on flight THEN told there wasn't a pilot. Pilot got to work and announced we need fuel. Sat on airplane for two hours when we could have stayed in the terminal. You have had since Dec 17, 1903 to know that an airplane will not fly without a pilot and without fuel."
Pros: "The roominess of the plane. Awesome."
Cons: "Sinister manager at denver, inconsistently executed ski bag policies. we bought the extra legroom seats, only to find we were placed in separated middle seats at the back of the plane. When we spoke to a flight attendant about the mistake, she told us we could get off the plane and complain to the front desk...."
Pros: "I finally got home."
Cons: "Because of the delayed flight from Munich, I missed my connection to RDU. When I arrived at the gate minutes after they closed the door, they did nothing to help. The gate agent directed me toward the United help desk, which in turn did nothing. After telling me it was not their problem because the delay was Lufthansa's fault, they finally gave me a telephone number to call Lufthansa. That number, as it happened, was incorrect."
Pros: "The efficiency and professionalism was excellent. Both legs of my trip went great!"
Pros: "Boarding was efficient and crew was friendly on Christmas Day."
Cons: "Economy plus slimline seats are uncomfortable, thankfully the flight was only 1.5 hours. No beverage service due to turbulence."
Cons: "Flight cancelled with no explanation."
Cons: "It was boiling hot on this flight."
Pros: "One ground agent worked hard to communicate what decision the airline had made regarding the flight delay in response to aircraft malfunction. His words helped establish a priority on which passages need to be rebooked"
Cons: "Flight Attendant communication was less than professional. Speed, pitch, and I found it generally annoying"
Pros: "Crew were friendly and attentive, service was great."
Cons: "I was seated in the last row, by lavatory door. The plane smelled bad and I could hear a distressed dog barking below. Vinyl seats left my shirt sweaty."
Pros: "I was excited to hear about the private screening"
Cons: "The connection was horrible and the movie stopped every couple of minutes"
Pros: "Custodian found us blankets and water"
Cons: "Zero effort in San Francisco after my first flight was delayed leaving Seattle and arriving there late and missing my connection."
Cons: "This flight didn't happen. It was cancelled for "weather" hours before we were even to board. Because the cancellation was due to weather, the airline wasn't responsible for picking up the hotel to get on the first flight the next morning. When I finally got home, my bag wasn't even on the flight with me."
Pros: "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
Cons: "Forced to gate check rollerboard for no reason."
Pros: "One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant."
Pros: "My experience with Air Canada was all around pleasant. I would definitely fly with them again. Any negative aspect during my travels was due to their partner United Airlines."
Cons: "If flying within the States we used United Airlines; a partner of Air Canada. The flight itinerary changed numerous times before our departure, including two days before we left. The change added an additional layover, and put us at our destination nearly 6 hours later than out original booking. This meant we lost a decent portion of the first day of our honeymoon. However, we were forced to stay an extra day when our return flight was cancelled. After spending 8 hours in the airport we were informed that our Monday flight was cancelled, and the next available flight would not be until Wednesday! United Airlines let us down on the way to our destination and on our trip home. Air Canada was great, but I dread having to use their partner United Airlines."
Cons: "I checked in my free bags with with my united access in the check-in counter, no issues. I stand in the gate line for Premier access and the gate crew lady asked me to go and pay for a carry on bag in a very loud voice and asked me to get out of premier access line. When I asked her to take a look at my premier access status, she said stop yelling. Then another man in a suit walks in and first word out of his mouth is not an apology, but a threatening "Don't yell". I just kept walking away from this unqualified person lest it goes out of control. United needs to do a lot better. Just because these gate crew people feel stressed out, they should not take on innocent travelers. Instead of putting a customer under a defensive position, they need to learn to respect the customer. United is training their crew in a wrong way.."
Cons: "A gal that sat with me on the first flight had seat 15a on the flight to Raleigh, she gets very sick and needed the window seat....BUT. you folks are so screwed up at ticketing that you NEVER book families together. I've flow with you folks 20 years and its always been a hassle. She was asked to move to the back of the plane (seat 32) a middle seat...where she was sick the whole ride so you could do the "shuffle" of passengers....it's poor business practice. When I have a choice I fly SW now."
Pros: "Flight was on time. Process of going through customs in Halifax instead of Newark was very efficient. I didn't order food or use inflight entertainment."
Cons: "The business class seats are worn and the entertainment options are very limited compared to Delta."
Cons: "I fly out of Halifax once a week and the flight has let 4 hours late two weeks in a row with out compensation. I missed my connection flight and was forced to sleep in airport. Never again Delta all the way."
Pros: "Crew was nice"
Cons: "The delay after delay, the chaotic boarding"
Cons: "Checking my bag was lousy...lax attention from limited staff and poor attitude of one ticket agent. DC airport was kind of a mess. TSA was disorganized, technology not working, calls for help from TSA officials went unanswered. It seemed strange to me that the airport of our nation's capitol would be so unprofessional. I felt like I kept encountering very unhappy and not so customer-focused staff. Flight itself was fine."
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "Friendly staff, on time, small snack was good"
Cons: "Very little space in seat"
Pros: "Honestly, nothing for this flight. Delayed, rude crew, seat assignment mess up, etc."
Cons: "No food in a previous 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight. Very uncomfortable plane! Asking to pay for entertainment Direct TV, are you kidding me??? Those tickets are not cheap and you can't provide entertainment? Charging for everything extra is outrageous. Crew was a bit rude. And the people at the counter at the gate -very rude and unhelpful. Flight delayed on Christmas night and no refund for all that time wasted without being with the family. I had seats together with my husband and then seats were removed, asked to see an agent when printed boarding pass and then got separate seats. You are a joke and do not respect the money we pay and prearranged seat assignments. United you are a terrible airline, please strive for better customer service. You charge a lot."
Cons: "My baggage was lost and after a long day that's the last thing you wanna hear....but someone delivered it to me 2 hours away first thing the next morning."
Cons: "I get that it's the weather but this whole experience has been hectic. I have been bounced around 3-4 different flights in the last 12 hours yet have boarded 0 to get to where I am going. Each one canceled then delayed then missed because of the delay and re-routed. It just seems like a free for all."
Pros: "Nice seats and lots of space"
Cons: "Rude crew on board"
Pros: "Lots of room in the seats and for legs. Clean. Friendly staff."
Cons: "That I couldneed watch TV without paying for it. Such a short flight to pay 7.99."
Pros: "I was impressed with the fact that our crew initiated an alternate route so we could actually get to RDU when things had been pretty dicey. Excellent flying and landing under difficult circumstances."
Pros: "Flight was 30 minutes early"
Cons: "Fully booked plane"
Pros: "boarding was efficient and fast; easy check in"
Cons: "oversold flight with 16+ standbys multiple flight delays with vague or no explanations"
Pros: "Overall, this was an OK flight; nothing to brag about."
Cons: "The flight attendant told me that I did not need to collect my bag in Toronto and that it would automatically be sent onward to Halifax. DO NOT BELIEVE THIS. All United passengers arriving in Canada MUST manually gather their luggage at baggage claim in Toronto and clear customs manually. ONLY Air Canada has this automatic option. Even if the United flight has an Air Canada code share United passengers MUST clear customs manually. How hard is this for flight attendants to understand?"
Cons: "The flight was cancelled after a 3 hour delay. The next flight out was from a different airport, 14 hours later and with another connection. I would not have arrived home for another 28 hours. I decided to rent a car and drive the 4.5 hours home instead. Processing the refund has been nearly impossible."
Pros: "United Staff very helpful. When initial flight was cancelled, attempts were made to book on anther flight. Unfortunately unsuccessful"
Pros: "The flight overall went fast - boarded, took off, landed within an hour."
Cons: "There was only one snack - a zesty ranch snack mix. I couldn't eat it because it was a little spicy. I was not offered an alternative, I don't know if there was one."
Pros: "Everything Was good crew courteous"
Cons: "Everything was good"
Pros: "No delays, was actually 35 minutes early on my return flight, attendants were especially kind to me and helped me out significantly, and I was pleased with the free in-flight entertainment via the free Wifi. Overall, a Good experience with United."
Airlines flying from Nova Scotia to Raleigh have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nova Scotia to Raleigh
Masks required on board, masks provided on flights from Nova Scotia to Raleigh
Social distancing seating
Middle seats unavailable to book on flights from Nova Scotia to Raleigh
Testing for antibodies, testing for symptoms for flights from Nova Scotia to Raleigh
Waiving of change fees. Search flexible flights from Nova Scotia to Raleigh