Flight left on time and was early landing. Seats not comfortable and not enough space…
Flight left on time. Seat spacing is way too small…
Southwest like most American domestic airlines, is a mediocre airline. But it is among the cheapest. Oh well.
Boarding process, crew were good. But the seats were so uncomfortable that was all I could focus on. I literally had to sit forward so that all 3 of us could fit in row. I will try to avoid Southwest in the future for any flights over 60 minutes.
Much better than the.last. flight on SW on Thanksgiving day
Boarding was quick. The flight itself was good. However, no charging ports for cell phones. Also, the food provided was just a few snacks. For a 5-hr flight, I would expect at least a sandwich.
Boarding was well explained and smooth. The flight was short, so there was no time for snacks. They did offer water or juice, though.
The flight was very short, 45 mins, therefore no snacks/drinks were provided; there should be a NA option for food and entertainment survey questions. Also, there were no charging ports onboard for cell phones. My experience was overall positive.
I love the fact that Southwest airlines has a direct flight from Honolulu to Las Vegas and Las Vegas to Honolulu. The only downside was flying on Southwest is they do not provide meals even if they charged you they do not provide meals. They do provide a free snack that consists of chips pretzels cheese and a cookie. They do serve free drink and if you book the premium flight then you get your choice of an alcoholic beverage. The seats are small so if you are not traveling with three people plan on someone sitting next to you.
The plane was not very clean. Lots of napkins and kleenex on the floor and in the seat pocket
I enjoyed the movie selection. I’m glad I saw ahead of time to bring personal ear buds. I don’t normally have them with me and airlines used to give them out.
The best thing were the seats It was too cold most of the time. The food was poor… The eggs were runny and potatoes were cold. The last time I flew first class we had a TV screen to watch movies but not this time The last time we had free alcohol, but not this time
My seat row didn’t have tray tables which made it pretty difficult to get comfortable on a four hour flight. Good experience outside of that, though.
Would not mind having movie options an available like Delta, but is not necessary. Did not have food, so cannot appropriately rate that section.
You an Kayak offered travel insurance. I had to cancel are flights which I well say was easy an I got my money back. BUT not the travel insurance Kayak or X cover has keep the money. So why I never went on the fligt I cancel way early. I know one thing I'll never go to kayak again.
Flight attendance were good my luggage was lost . Noone really told us what happened hoping I get it back. Disappointed!!!
I was in second from last seat. My luggage was in row 15. I asked the stewardess if I could move up before the plane lands. There were 3 empty rows. She went on to explain to me, how no one was sitting there when the plane took off and there was no education on the exit doors. Blah, blah, blah. I said ok, S he kept over explaining to me. So whatever if that’s the rules. She went in the back to the other 2 stewards to tell them the entire conversation I just had with her. Not only could I hear her so could all the back rows of the plane. This was very unprofessional and inappropriate.
Service was excellent. Staff at check in cleared hurdles for me so I could travel with my service animal.
The flight was great but the return tickets were not doing well in their new format took 3 times to get through tsa, horrible last one on plane and stressing !!
Everything was perfect and you couldn’t have done anything better. Thank you!
Internet connectivity still seems to be touchy on these flights, making it difficult to rely on it for getting work done.
Poor communication, we sat on the plane for an hour before pushing back. They were oversold and with a full plane kept looking for someone to step off for someone else to board. So after an hour wait at the gate we missed our departure window and proceeded to spend an additional hour on the tarmac waiting for a refiled flight plan according to the pilots. Occasional updates, somewhat insensitive crew to passengers needing to use the lavatory (it was 2 hrs beyond what anyone expected). Overall just poor execution...especially when the flight was listed as "arriving early" up until about 30 minutes past our departure time.
Delta staff was exceptionally helpful and considerate. However, the first two of three flight legs were delayed making connections tentative and stressful.
Unprepared to rebook a flight of people. Uncommunicative. When I received updates in the app it was well after the announcement in the hold room. Offered a single $12 meal voucher, not enough for a sandwich at DEN, for a 17 hour delay. No one was able to explain their meal or hotel reimbursement policy for this cancellation, just handed a card to call the Help desk. My previous flight went through several delays and was finally cancelled, without explanation. The customer help desk closed while there was a long line. I then waited in line for a gate agent almost an hour while simultaneously on hold and trying to text with a remote Delta agent. Communicating with the text agent was almost impossible; they could not find any flights that got me back to my original city before the following evening. Kept offering itineraries that did not get me back to my origin airport or involved additional layovers. In 50 minutes on hold, never got through to an agent by phone. Finally spoke to one of the gate agents who was able to rebook on a red eye that had only one stop and got me back in the afternoon the next day, rather than late evening. Later by email, Delta offered 10,000 loyalty points for the inconvenience of the cancellation. The crew on the red eye flight were delightful. I don’t remember any food or entertainment on that flight.
Easy on easy off and the staff onboard were wonderful. Left on time, arrived a bit early.
No entertainment on flight, no food service, could not connect to WiFi
The plane was not clean. Vomit was removed from seat-back pocket right in front of me. The flight attendants were rude to one another. 3 children were seated together with their parents across the aisle. The children fought physically with one slamming another’s head into the plane wall at one point. The parents were aware, but took no action to intervene. Delays occurred in Atlanta after boarding before takeoff, in the air, and in Detroit after landing (no ground crew assigned). Flight attendants offered no support for connecting flights. There were weather conditions on each end of the flight, but I didn’t mark down my ratings for these.
We had a great experience with Delta. They helped us from the start at the kiosk all the way to our final destination, including help reassigning and upgrading our seats free of charge at the gates, escorts with the wheelchair for my brother and even getting our luggage at baggage claim for us. I also had special help because I forgot my pillow on the plane. The wheelchair escort contacted for associates at the check-in desk all the way back to the plane and retrieved my pillow for me.
Very good flight. Crew was great. No issues and we even arrived early.
Got rerouted from a straight flight from Orlando to Atlanta to Knoxville to a flight from Orlando to Detroit to Knoxville! Seriously!! Flight delay out of Detroit! Long day for what should have been a pretty easy travel day!
Really old place. Not as clean as it should be, tray tables needed better cleaning. The items, trays and some other items need to b6 engineered. Anything task you or crew may do is incredibly load, seriously engineer for quiet smooth, easy. Just opening and closing the tray table is actually dangerous and can easily injure a finger. I'm sure it happens as it happened to me! First time I used United and likely will be the last!
Excellent flight. On time. Great staff. Clean and crisp cabin.
This was an overnight flight, and in the morning they did know coffee service. How you can throw passengers in a San Francisco airport at 5:40 a.m. in the morning and not giving them Coffee is a crime.
They told us yesterday APR21st that they were cleaning the plane and we got delayed. After that they said they didn't had any crew for the flight so they cancelled the flight till next day.
Not enough veg food available for passengers. I actually did not get the veg food and was told it was over, and I starved the entire flight duration.
Plane was was better than th YVR to ORD flight but was a fraction of the distance. Fly your better planes on longer distance flights.
In this flight we had selected seating for our family in the middle of the plane in a 2x2 format. The airline changed them to the very back row of the plane and split them to 3x1. Why pay for seats that allow seat selection if the airline will just move them to the worst seats in the plane?
The flight was canceled. Got rebooked to Chicago and when we arrived our luggage where to there. They were going to our original destination the day after. They would not deliver them to our house. We had to go pick them up.
Upgrade planes to have larger overhead bins, especially on this popular route and first class. Easy flight to Chicago, good service in first class. Can't wait for seatback entertainment to be brought back. I like the free wifi and messaging with T-Mobile. Although, the tray tables are not big enough to work even on a small laptop - so why is it called "business" class? Flight attendant said that the flight was too short to even serve water. I've flown that route several times, and that is the first time I ever heard that. No chargers in the seats. Rough landing.
Pilots were great on take off and landing. Flight attendant were very kind. The only problem was take off was later than the scheduling.
Ninth consecutive American flight I have been on that was delayed
I rated the experience "mediocre" because of the 2 hour delay in take off. This is the 4th flight from DFW on AA where there was a delay and in one of the instances (after 13 delays), the flight was cancelled. I understand weather but for the March 18th flight, there was no weather issue in Dallas or Detroit. I called Concierge Key and they were wonderful, booking me on a later flight in case my flight was cancelled. I have flown with American for many years and never has there been this consistent pattern of delays. Very disappointing.
My carry on baggage was damaged. Entire trip, I had to carry the baggage. When complained to the boarding crew, they got mad at me and still asked me to valet check in the cabin baggage. Rude boarding crew!!!
Experience was good. We were delayed in leaving by 15 mins because the flight was waiting on a family that was late in getting to the gate. Food and drink options were as expected. I highly recommend checking in ahead of time using the airline’s app so that it’s quicker to get your luggage tags as soon as you arrive at the terminal. No more waiting in long lines!
It took way too long to diagnose and solve the problem of a broken crew member cabin seat. Though compensation for the volunteer who left the flight was very kind.
It was one of my worst flight ever. First they were changing the gate for at least 4 times, changing from gate D7 to D12 to D44. Considering the size of the Miami Airport, we are talking about long distance and the train at the airport was not working. Then the flight was delayed around one hour. Then finally we boarded into the plane and when everybody was seated, there was an announcement that there is an issue with one of the tire of the plane, so we all had to get out of the plane with our belongings, to replace the tire. So we had around 2.5-hour delay
American Airlines initially postponed the flight. Then they cancelled it an rescheduled us on a flight that would take over 24 hours with multiple stops. They then changed this flight to a reasonable alternative the next day which they later cancelled and replaced with a flight that would take off with an additional 16 hour delay. They blamed weather but I noticed (at 4am) that Delta had direct flights from Charlotte to Detroit. I went on line. Booked it and was in Detroit buy 9am. The interesting thing is they did a similar thing to a family member just 2 days earlier. I don't think I will fly American unless I have to.
Excellent! The gate agents were kind enough to rebook me on an earlier flight saving me from a 6 hour layover. Even my luggage made it despite the fact that the connection was technically too narrow. The flight itself was very comfortable, roomy, and clean. Plenty of space for my carryon items with plugs to charge my phone. After a long international flight of 14 hours, this was an excellent way to end my travels!
The offered WiFi on AA isn't worth wasting time or effort on. If you manage to connect it's incredibly slow.
The service was good during the flight, but booking process was arduous due to mysterious partial cancellation (on the return leg), which took me 1 whole day to connect to the RJ’s NYC ticketing department to straighten it out. The reservation line of RJ customer service said they did not have the authority to un-cancel it, nor refund the ticket. To undo, I would have to email the NYC office and wait 5-6 days for reply, while my departure is 5 days away. Then the NYC phone number given (and I also found on their website) had no one answering, until I got someone in accounting or HR department to transfer me to ticketing dept. Then the seat upgrade at the gate only takes cash, no CC. From speaking with other tour mates, other airlines were given them the similar headache too - cancelling part of the trip without rescheduling options.
