Cons: "if you touch a credit card with your gloves, you can’t then touch people’s FOOD!!! also, 6 hour flight; someone should tidy the bathroom; esp in the days of COVID!"
Cons: "They only had 1 beverage service. I was in the business class and no food was given out. I asked for certain beverages and was not given them."
Pros: "Great crew"
Cons: "Frustrating having to wait over an hour to get to the gate"
Pros: "Service was great!"
Cons: "We were over an hour late to depart due to “Cosmetic” issues. Then we landed in Detroit to find out our landing gear might have an issue. Airport firefighter were standing by. We landed safely and crew was amazing."
Pros: "The short distance from Seattle to Spokane"
Cons: "Not having to wait to get off the ground - what a 30 minute delay? Ugh."
Pros: "Allowed some clearly intoxicated drunken (tourist, non-local) passenger to board, who proceeded to throw up. Got on my wife and some other passengers. All Alaska did was allow passenger to deplane while a clean-up crew spent over an hour de-grossing out the main cabin area. Unable to push back"
Cons: "Alaska should have allowed us to know the guy;s name, so we could sue him for the inconvenience. Alaska should have denied him boarding and sued him for the inconvenience/clean-up crew expense"
Pros: "The flight crew was excellent felt i could request anything without a problem."
Cons: "Alaska is usually good. Thanx"
Pros: "Very roomy seating with ample leg room. Snack service was good."
Cons: "A little more food on the 4+ hour flight. Otherwise a great experience!!"
Pros: "Seats had decent leg space."
Cons: "Not the airline’s fault 100% but getting a bag checked in Honolulu was a nightmare. Kiosks didn’t turn on until 9:30a and no desk assistance until shortly thereafter then immediately overwhelmed by issues with the kiosks. Needed my full 4hrs transfer, everything took a very long time."
Cons: "Flight attendant was on phone rather than greeting customers as we deplaned."
Pros: "Boarding was strange - it was still in groups although we were shuttled to our airplane. I was glad it wasn’t a packed flight as I wasn’t smushed by my neighbors in the seats. Very little turbulence, smooth taking off and landing. I like that I was able to watch free movies without having to pay for WiFi."
Cons: "The shuttle broke down on the way to the airplane and had to wait for another. The good part was that we didn’t wait very long (less than 10 minutes) for another to arrive. No free WiFi."
Cons: "One of the flight attendants were rude."
Cons: "I will never fly Alaska airlines again."
Cons: "Uncomfortable flight due to turbulence. Hard seats. Majority of passengers checked in baggage were taken off in Honolulu before take off and did not make it to Anchorage."
Pros: "The attendants were great"
Cons: "The line of people in the aisle waiting for the bathroom."
Pros: "The female attendant went above and beyond. She was kind, thorough, and helped make the flight the best I’ve been on with Alaska Airlines so far!"
Pros: "Very faster arrived."
Cons: "No meals."
Pros: "The crew was very nice and apologetic that I couldn’t watch movies."
Cons: "Would have loved to have a working headphone jack for the movies...5 1/2 hrs with no other entertainment makes for a very VERY long flight."
Cons: "We didn’t know that Alaska Airlines doesn’t have blankets for its passengers. We were not prepared, because this was our first time flying with Alaska Airlines. We were so cold during our flight from Honolulu to Washington DC."
Pros: "Comfort seats"
Cons: "Not a quiet ride, sucks that I have to watch a movie on my phone. Come on"
Cons: "Skinny seats, no free dinner or snacks for a 5+ hr flight, cabin crew constantly bumping into my shoulder while I sat in an isle seat (I’m not a big guy). This was my first time flying Alaska Airlines, and the experience was less compared to Hawaiian Airlines flying the same routes."
Cons: "They pack you in like sardines and we as customers are supposed to like this. The seating sucks, the leg room sucks. My Hawaiian flight was great, great customer service, seating and leg room was great. If I could have and should have flown Hawaiian instead of Alaska. I like Alaska Airlines but truely the plane I was on was old, crowded and hated the flight. Alaska could step up to the plate and provide a better experience. If I gauged my experience on Alaska through today's flight I would never fly them again. Really Alaska I know you can do better."
Pros: "Boarding was fast"
Cons: "I paid to upgrade to a larger seat and it wasn’t much better . The flight had no WiFi and pretty much no entertainment on the iPad they had us pay for either . I will stick with Hawaiian Airlines ."
Pros: "We upgraded to first class and it was amazing! The staff was very friendly and it was a perfect end to our honeymoon!"
Pros: "Good service was provided. Thank you."
Pros: "It was my first time using Alaska, this trip. I liked your airline overall! Clean."
Cons: "On my flight home to Detroit I was seated in the back. The flight attendants did nothing but gossip about other flight attendants (good and bad), their home life,etc. One rammed me with the cart & their body, woke me up, didn't even apologize. Just felt it was rude. I pay for my flight. I was trying to rest on my 4 hour flight before I had to tend to daughter who had cancer, I need the rest. And for what I paid, I should be able to. Not listen to Alaska's drama within."
Pros: "Friendly flight staff, very accommodating."
Pros: "Leg room"
Cons: "seat cushion"
Pros: "A Flight attendant went beyond the call of duty when she found me after I had returned to my seat. This was after I had walked to the rear of the acft to work out a bad cramp in my thigh. She provided me with a hot water bottle that did wonders in relieving the pain and stopped the cramp from returning."
Cons: "I don't like the fact that I didn't take the time to remember her name."
Cons: "Seats in coach are too narrow for extra large people, The guy next to me took part of my seat space as I am a small woman. Please, fix this problem!"
Pros: "I was on medical emergency and stand by and gate agent in Hilo arranged trip to Honolulu on Hawaiian and on Alaska to Portland Oregon"
Cons: "Food could be better"
Pros: "Flight attendants were nice."
Cons: "Tried to buy internet but couldn't, seats were very uncomfortable and tight, bloody mary was under complimentary but I was charged."
Pros: "Loved the fact they had shows that you could watch through your phone just connect with their internet, they were very nice and fast at giving drinks."
Cons: "Plane was not the most comfortable, and super cold (could also be the fact I forgot my jacket and was wearing tank top) you have to download app to watch movies before actually watching them on plane. There's no way you can download app in airplane."
Pros: "I like the fact that we can download the app and watch movies for free."
Cons: "The food is not included. Even a snack."
Pros: "After my evening flight on Air Canada was cancelled and I was so anxious that I would not make it to Vancouver the next morning in time for my cruise, Taeao at Alaska airline was an Angel in disguise!! She helped me get booked on a flight that would arrive in time and was so comforting! In fact, all employees that evening were so helpful. Even when the engine wouldn't start on connecting flight in Seattle and we had to return to gate, delaying flight quite a while,?Captain kept us well informed of what was going on and was very apologetic and very quickly, Alaska airlines sent me an email with a credit towards another flight because of the inconvenience!! THANK YOU Alaska Airline, Taeao and employees working on the evening of June 20 at HNL!!!!!"
Pros: "Loved the charging ports in premium economy;"
Cons: "didn't realize you needed a download for entertainment until I was on the plane, and no wifi from Hawaii, so that was a wash... maybe send an email or something to remind before the flight?"
Pros: "Check in was very smooth and stress free. There was a representative available to assist with printing our bag tag and getting our agricultural tag for our bags. Boarding and take off were on time and arrival was early. The only negative is that my wife and I were unable to sit together on the flight. That being said we are impressed enough to consider becoming members of Alaskan Airlines."
Pros: "What did I like about my flight?...Not much! Was not allowed to pick seat assignment during reservations.Called two days before returning for seat assignment...Told must do at airport day of. Arrived at airport 6 hours early day of and was assigned 31F (only32rows) tried to change as I really wanted near front, isle seat... was turned down but guy and wife in line behind me changed thier's from back to row 6.... I endured 31F surrounded by sick coughing, sniffing, snotty nosed, sneezing people and crying children for next 6 hours...I've been back almost a week and just now feeling well enough to venture out...I will never travel Alaska airlines if they won't give me an acceptable seat assignment... Hawaiian Airlines trip there was wonderful!"
Cons: "Half the attendents were super nice and accommodating, but 2 were quite rude and short with passengers (first class attendant particularly rude). Also, I didn't get to finish my movie before the in flight entertainment was taken away :("
Pros: "The entertainment is the only few good things left, since it does not depend on service"
Cons: "Even thought, it arrive on time. It started with a delay. And it continue a second delay. If they would have let me know earlier, I would have just good time in the lounge. I have been trying to maintain status by flying with Alaska or its partner. But I kind of regret paying the extra. I should just pay the cheapest, because I've got the cheapest service anyway. They don't give me a free drinks, until I ask for it. And then when I request for a chocolate, they give me an either or choice. Well, if everything is on good timing, I would be fine. Since the delay, I thought they would make it up at the service ... Nah ... Oh well, next year, just find a better value airline. I hope Alaska would dump all their service, and adopt entirely virgin service. The only good thing about Alaska is probably its operation."
Pros: "Newer aircraft, adjustable headrests, plug in digital pad option, decent food, pleasant crew and commitment to arrive on time."
Cons: "Departed late but the crew made up the time in the air and arrived on time."
Pros: "We have been traveling to Hawaii and especially Kauai for years. We love the fact that we don't have to fly into Honolulu and transfer to the Inter-Island Terminal with Alaska. This saves a lot of time and there is a lot less hassle. We upgraded to Preferred Seats which are in the Exit Rows and with the extra leg room, it is really nice especially if you have someone in the window seat. We don't eat anything on the plane because we usually head to our favorite restaurant once we land."
Cons: "The only thing I don't like is that the seats are not as padded as they use to be. With a 4-1/2 hr. flight, they become really hard. I am planning on taking a seat cushion with me the next time I fly."
Cons: "No free movies anymore"
Pros: "price and schedule; about as short a flight as you can get with one stop"
Cons: "on board entertainment was pretty light unless you rented one of their digital devices"
Pros: "Efficient and comfortable. I cannot rank food or entertainment as I slept this entire leg. The crew appeared to do a marvelous job jockeying passengers with all there carry-ons during the boarding process. Quite professional."
Pros: "Totally Everything About Alaska Airlines Was Awesome !"
Pros: "They were able to switch me to a aisle seat last minute. Clean plane."
Cons: "Female flight attendant ( don't know her name but she was wearing little eyeglasses,) was not very nice. I asked her what kind of juice she had and she grabbed the card from the seat in front of me and without saying a word stuck it in my face. Very impatient. she seem to be in a hurry so I was irritated and asked her to just give me a water. When I asked for water, she replied by saying "After all of that, that's all you want? ". Very unpleasant experience."
Pros: "Overall good trip"
Pros: "I like the ability to have an upgraded seat, and also the staff is very kind and warm"
Cons: "They really need to try and put a passengers with small children or infants in one part of the plane. These parents aren’t held to any modicum of manners or basic respect for the other passengers around them. If I say something I’m the awful person, when I paid the same amount if not more than that awful child who kicked the back of seat and screamed the whole 5 hrs home. I’m not talking new parents navigating a baby and crying, that’s gonna happen. I am talking about the hideous humans who have decide to have children and check out on being a parent. It’s effing miserable."
Pros: "Nice touch to have a blanket and pillow placed on each seat for our red eye flight from Honolulu to SF."
Cons: "Couldn’t select our seats online when checking in. Had to wait in a long line at the gate to get our seat assignments from the gate agent."
Pros: "Crew was great,"
Cons: "The seats are too small for 5 hours of flight time."
Pros: "The flight was superb."
Cons: "Leg room and seats did not recline - would not have flown Hawaiian if that was known"
Pros: "Crew was good."
Cons: "Customer Affairs Office needs to understand their role or they should eliminate it as it reflects poorly on the company. In short, they suck."
Pros: "Friendly crew. Very clean cabin"
Cons: "Wifi wasn’t working"
Cons: "I really have no complaints. Airplane seats are never all that comfortable, but short flight, so these were okay."
Pros: "First class! Never done it before but was pretty amazing. The extra comfort are great too"
Pros: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Pros: "Plenty of leg room. Wide, comfortable seats (in regular economy)."
Cons: "HNL does not have sufficient space outside of security, so check in and security can be extremely crowded."
Pros: "One crew member went above and beyond and took my lei to keep it cool so it wouldn't ruin through out the flight."
Cons: "On our trip to Hawaii, our plane was delayed 3 times and ultimately canceled. We had to go with another airline to get to Hawaii the same day. On the way back, our trip was delayed again an hour."
Pros: "Short, quick but still excellently-served flight."
Pros: "I loved the crew! They were so happy and upbeat. They were attentive and very honest. I appreciate that because sometimes I feel like crew won't say what's really going on to a passenger for what ever reason. It's just a psychology I guess. Not the case here. The woman who waited on me was sympathetic to my diet and had empathy for me. She also gave me a little extra of something they had to ration when first doing diner service. I thought that was sweet. Happy about the blanket provided and pillow"
Cons: "Why on earth would you only offer one choice for a meal??? I don't eat chicken. I feel bad for all the vegetarians and vegans on that flight. Hawaii is a healthy place and should be represented in the meal on the plane. The food was bland and for someone to who doesn't eat a lot of meat it was very disappointing. Furthermore, the fact that there was NO movie on the way there and the in flight entertainment wouldn't work on my computer was really disappointing. Then on the way back I had to pay to watch!? I'm fuming about this. I HATE that airlines are doing this. It is greedy and gross."
Pros: "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"
Cons: "I attempted to change my seat but realised there was an upgrade fee. I was then unable to change it back on the way there. The crew gave me the seat on the way there because their system was not working correctly and didn't tell me I would have to pay for it on the way back. Upon my return I was unable to print out my return flight boarding pass without paying for the upgrade."
Pros: "Served a meal and lots of drink services which was great! Really friendly attendants."
Cons: "Didn't like that you have to buy the movies on the plane."
Pros: "The food was good and landing was great"
Cons: "Flight attendant who was working my aisle seemed very agitated and frustrated the whole time. Very short w the passengers."
Pros: "Appreciated the friendly and kind staff members and crew. Also, we were able to catch a head-wind and arrived in LA about 15 minutes early. The skillfullness of the pilots in avoiding several spots of potential turbulance. Bags arrived promply and without incident. (Thank you!!) HA is generally so much more pleasant than nearly every other US airline; thank you so much!"
Cons: "The very crowded plane with virtually no empty seats... The fees for head-phone sets... The slow-response entertainment system for use by passengers... The limited choice of movies involving non-juvenile topics - would have appreciated at least 4 or 5 films to select from that involved some kind of sophistocated comedy, mixed with a touch of drama or high-quality story line. (Did select "The Big Sick" which was of very high calibre, but no other choices existed that were similar to this style blending comedy with deeper and reflective themes.) The small sizes of the snacks, which were actually very tasty (chicken teriyaki warm sandwich and potato chips)."
Pros: "The airline provided food and even a complimentary alcoholic drink."
Cons: "No movies onboard, well, not free. The airport is weird, we had to walk and take different paths to get to our gate."
Pros: "Crew was friendly."
Cons: "We had to wait an exuberant amount of time at the terminal before boarding. Then we found our seats and were in the only section of the plane with young kids (approximately 6) of them. If there is a designated kid area it should be advertised so others aren’t disturbed on their flight. The seats were cramped and the entertainment center kept freezing and/or shutting off."
Pros: "Very good service."
Cons: "No food on the return flight."
Pros: "Great staff, loved the free wine and the gift from shutterfly. The blankets are nice, light and large."
Cons: "Very loud inside the plane. No fan overhead. All entertainment was only for purchase. Food was not very good but the fruit in the morning was very fresh. It was also a very bumpy flight and I would have appreciated if I received more updates from the captain, however, a lot of people were sleeping so that would have been intrusive. I suggest a way for the captain to write a message to passengers updating them on the flight that they can access on the TV so there aren't as many announcements on overhead flights"
Pros: "I had a good flight"
Cons: "It was really cold"
Pros: "Love the wide body place, the meals, the service, and the people."
Cons: "The plane broke and we had a 2 hour delay and then took a new plane, and that plane had no onboard entertainment or wifi."
Cons: "Every time i try to use the hawaiiain air app it may work at home then when I switch networks on my iphone i get the blue page in the app saying "The page cannot be displayed". The few times i've flown with hawaiian (3 this year) each time i try to use the app at the airport it fails, so i have to print out my boarding pass. The ios hawaiian app is not even an app, it's like a slimmed down browser just displaying a web page formatted for a smartphone screen size. What a poor excuse of an app. Do you have an application department devoted to maintaining this app? If so they are horrible. Go look at the ios reviews of the app, i'm not the only one. I can't wait for more competition to come to hawaii against your flights. You folks won't do a thing until some alternative airlines come down."
Pros: "direct flight to Hawaii. Left and arrived on time"
Cons: "No space in seating, every thing costs on this trip, to include $10 to use a blanket, $4 to use ear buds. Any movie even old like Beatle juice for example was 7.99 per movie, tv shows were also 7.99. I have fly about every couple months both in USA and internationally, and all US carriers are by far the worse service."
Pros: "Meal included on the flight was good."
Cons: "We were not assigned seats when we purchased our tickets. We called to try to get seat assignments and they told us to talk to a gate agent. When we went to the airport to checkin, there were NO gate agents at checkin. You had to check in on a computer and then drop our bag at the agriculture screening point. We went to guest services and they told us to go to the gate. We went to the gate and it was closed with no one there. We asked information and they sent us to guest services. Guest services then got snippy with us and told us to wait at the gate. So, we didn't even know if we would be able to sit together or if we'd be stuck with middle seats on the 5 hour flight until an hour before the flight left. Ultimately, our seats were fine, but the fact that no one could or would help us and the help that was there was completely useless and kind of nasty, convinced us to NEVER FLY HAWAIIAN AIRLINES AGAIN. Oh, and on the plane, they have an inflight entertainment screen on each seat, however, you have to pay for EVERY movie on it. This was not the case on Alaska Airlines, where entertainment was free."
Pros: "Comfortable seats and plenty of legroom. And real food-what a treat! Friendly and courteous flight attendants Hawaiian airlines is like 21st century technology blended with mid 20th century service."
Pros: "There was one stewardess that was very nice"
Cons: "Rude service, I have to pay for entertainment, which I never have to do with other airlines for a 6 hour flight. Food was terrible. No options in food. Immediately when the flight took off , they turned the air conditioner up so high and before they even served the drinks, they were selling blankets.. everything was a sells pitch .. I hate Hawaiian .."
Pros: "Complimentary brunch and alcoholic beverage was very nice. Crew was friendly."
Cons: "Plane ride was a bit cold. I don't believe there was any wifi even over land and it cost money to watch the movies and play the games unlike some of the other airlines but I think the complimentary brunch and alcoholic beverage kind of make up for it."
Pros: "Hawaiian Airlines is always on time and alway have extra seats."
Cons: "Sometimes and connection flight to Maui when going to Honolulu and takes an extra 2 hours of wait time."
Pros: "Friendly agents fixed seating issue when wife and I were seated separately."
Cons: "Charge for checked bag ($25 each way). Charge for snacks, bottled water, & beer. Charge for entertainment ($8 for unlimited TV or one movie). After charges, nearly $100 more expensive than advertised price for round trip ticket."
Pros: "Pleasantly surprised to be offered complimentary wine and also a complimentary dinner. The touch-screen options were great--nice videos and music with music videos (could hear if you had headphones), plus my favorite: a flight tracker."
Cons: "The middle aisle section of our plane was quite cold and blankets were expensive $10. Next time I will bring one. I was cold in my jeans and light sweater. The touch-screens at each seat were frustratingly and unpredictably unresponsive. The check-in process in Honolulu Airport for Hawaiian Airlines was hands-down the most time-consuming, confusing, and crowded one I have ever been through. Kiosk screen had too much info at once so even savvy kiosk users were very slow to go through process. We had already checked in online 24 hrs prior but that didnt save us any time as we had to stand in the kiosk lines with everyone else to print our bag tags then another line to just drop our bags. Entering this check-in area was a shock to the system as it looked like a mass of people. We were directed to a vague direction where our line should be, then after standing in that line for 10 minutes we were told by a fellow customer that we had to go to a different line amd basically start over. Then came the security check line. We made it to the front looking the whole time for a designated spot to dump our kids' water bottles out (our San Diego airport has a liquid dumping spot with a sign), to no avail. Finally at the front of the line the TSA agent is about to check our boarding pass and my husband inquires about where to dump the water bottles. The agent and front of the line line is situated less than 10 feet from the wall where a drinking fountain is, but of course in our way there is a plastic half-wall barrier (the one to guide the line toward her). She tells us we have to dump it there in the drinking fountains. However the kicker is we have to get out of line to do it--can't be let out and come back to her. Have to wait in the security check line again. No, I'm not kidding. So I decide to take all water bottles and my husband takes the kids on through the security check. When I come back to get back in the security check line the person working at the entrance of that line actually was asking every single person whether they had water--guess she forgot to ask us the first time we went through... bummer. We had arrived at the airport more than 3 hours before our Tuesday 2pm flight. With stopping to eat lunch in the terminal and going through these multiple lines, by the time we got to our gate, boarding had already begun. Boarding from gate to plane went fine."
Cons: "There was no air movement on the flight, which caused the plane to be unbearably hot. The food was mediocre at best."
Pros: "The crew, from pilots to attendants, was extremely professional and pleasant. The airline did an excellent job turning what could've been a nightmare situation to a minor delay. Providing snacks and dinner vouchers while we waited for a new plane was a nice touch. But too many mechanical and/or electrical issues with this airline."
Cons: "Too many mechanical and/or electrical issues. Maintenance not up to par perhaps? Flight was delayed 2.5 hrs due to computer issues on the flight to Hawaii. Then had to suffer through an emergency landing due to hydraulic failure on the flight back to New York. Was not a fun experience watching the fuel being dumped into the ocean for an hour."
Pros: "that it was quick"
Cons: "seats are not that comfortable"
Pros: "Nothing really."
Cons: "There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay."
Pros: "Boarding was a breeze."
Cons: "The overhead light was left on way to long, which made it hard to go to sleep. I had also hoped for a snack of some kind before landing."
Pros: "i didnt have to worry about starving or being thirsty on the plane"
Pros: "Not much to like. A couple of the FAs were decent folks."
Cons: "Seven-hour delay due to mechanical failure. They finally found a new aircraft but one of the forward exit doors was inop so they had to rope off first and kick everyone in back to coach. This made a lot of people angry-- one so much so that he had to be ejected from the plane. This meant another hour of delay AFTER WE WERE ONBOARD. All the while, the only updates anyone got were along the lines of "There's a delay and we're working to remedy the situation." No explanation as to what was happening or when we would be taking off. Then, as if that wasn't enough, they announced that the flight crew was now over their legal limit for consecutive hours and they would have to find a new crew. I'm surprised there wasn't a full-on riot at this point. Everyone managed to remain calm, though, through the additional 1.5 hours we remained there waiting for the new crew-- with no compensation, no free drinks, not even WATER. Inexcusable, Hawaiian Air. You just lost a customer."
Pros: "Easy check in, affordable seat upgrades and excellent service and attention to detail. If the price is right, I will always fly Hawaiian to Hawaii or to California"
Pros: "Some staff were pretty rude and it was on both flights, which was surprising."
Cons: "Stood in line for 2 hours at Honolulu Airport to drop off bags. We had to be pulled out of the line as our flight was boarding and had to run to the gate. There was no time to eat or anything else. The flight attendants are not helpful nor do they smile much. I asked for something minor on two of the Hawaiian Airlines flight legs on my trip and was told they would come to my seat to see me. (One was for an extra blanket as I had cold air blowing on me and the other was to take my rubbish) They never did. I have never encountered this with any Airline before."
Pros: "Meal service offered in coach. Crew was very professional."
Cons: "Would prefer to have a United States carrier fly US planes (Boeing) not Airbus. One very positive step all airlines should take is to prevent the reclining of seat backs in coach. The space between rows is already very tight and becomes really uncomfortable when the seat in front of you is reclined."
Pros: "The crew on the plane were very accommodating and friendly."
Cons: "The people at the check-in gate were very slowly and not efficient."
Cons: "Disappointed that there was no meal on the late evening flight. Only a bag of snacks. Since we got a hot sandwich on the outbound flight from LAX to HNL, we expected something on the return flight!"
Pros: "The staff were very confrontational and rude. I never write reviews but this as a very bad way to end an amazing vacation. Basically it felt like they said screw you get off our island. I've never had a bad airport experience until this one."
Cons: "The staff working customer service, baggage check, security."
Cons: "Purchased onboard entertainment option. Screen went blank after only half the flight. Flight attendant said she would reboot but did not work until 5 minutes before landing"
Pros: "Food is good."
Cons: "They broke my luggage at the counter in front of my eyes and did not even ask me if I wanted to put a claim. Luggage fees are not announced anywhere and THERE IS a luggage fee. When complaining that it was not said anywhere, the agent put my friend on stand by list and did not say anything... and finally, at the boarding gate, seats where available, no wait list! I booked a direct flight but because a restroom issue, flight stopped and 2-hour delay was added. any movie is the price a movie theater ticket $8! For an 11-hour flight, it could be free or at least few old movies should be available in the complimentary package."
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Cons: "The flight attendants were fantastic!"
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Seats are too small"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Cons: "It was great fir a short flight. And they got me there early."
Pros: "I think Delta is upping its game, and I’m pleased to see that. Almonds for snacks, phone info about the state of your checked bags—good stuff."
Cons: "Of course the seat was not “super comfortable,” but whe you pick Economy, you know that."
Pros: "Comfortable (only) because lots of empty seats."
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Cons: "Late flight. Unacceptable"
Pros: "The A330 was comfortable and the crew was efficient and cheerful."
Cons: "Delta is the best experience we've had of late."
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "Plane was clean & modern"
Cons: "More leg room"
Cons: "Had to pay extra for seat assignment. Very tight seating; almost demands paying extra for "comfort seats." Crew moved my carry-on bag; should have told me or helped me find it when deplaning. No beverage service due to turbulence (understandable -- not their fault). Flight was delayed."
Pros: "Crew were great, on time, helpful, friendly."
Pros: "Nice suites though they feel a little cramped. Good for privacy"
Cons: "lounge in PEK was under renovation, temp lounge was not very nice"
Cons: "Seats are so small. Flight was delayed."
Pros: "The crew was amazing, the seats were medium on the comfort range."
Cons: "More comfortable seats and more leg room!"
Pros: "Good flight overall"
Cons: "Although I have priority status -The ground crew in Amsterdam gave me hard time with 7 extra Pounds, and I was trying to take it out of the suitcase to no avail. Eventually the agent I was checking in with got busy, I went to a new agent, and with a flick of a keyboard he approved the extra rate based on my status, without even have my to request it."
Pros: "Smooth flight, on-tome departure"
Cons: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Cons: "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "Too cramped. No leg room"
Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
Pros: "Great entertainment offering plus liked that I was able to charge my phone at the same time."
Cons: "Nothing to add"
Cons: "Dutch sub titels on fims would be good"
Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Pros: "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pros: "flight was canceled"
Pros: "The flight was practically empty!"
Cons: "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."
Pros: "Arrived early"
Cons: "Seat comfort. Interior is a little dated now."
Cons: "Both Delta planes were too warm. My fingers were sweating, which is a first."
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Cons: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "Plane was very clean and flight attendants were helpful and friendly."
Cons: "Delta's domestic terminal at JFK is far too crowded, even at 8AM."
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Pros: "Small cubicles are pretty comfortable but a little cramped . No they are upgrading their business class to larger "suites" and that will be good . The food is good but nothing to write home about . Your payment system works well but as usual there is a somewhat limited library."
Cons: "Very obese lady in middle seat, 30 D who took more than half of my seat. Not sure how you can correct for that, but made my trip terribly agonizing."
Pros: "Flight attendant was very nice."
Cons: "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
Pros: "The airplane"
Cons: "Poor food"
Cons: "Told to drop down a class on arrival at gate."
Pros: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Cons: "For some reason I had to get my seat at the gate and waste extra time for it"
We will fly American again
Long time taxi’ing on runway and took over an hour to get our bags after getting off airplane
Plane was EXCEPTIONAL CLEAN. SEATS SPACIOUS. CREW FRIENDLY, EFFIVIENT. WELL GROOMED
Pros: "ABSOLUTELY NOTHING"
Cons: "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"
Pros: "The speed at which everything was handled."
Cons: "It was great"
Pros: "I liked that they were on time (mostly) I liked the movie choices.. Crew were very nice....."
Cons: "Wasting money on their part for the silly little bags of pretzels......hardly worth the effort......could be a little more generous on a five hour flight.........."
Cons: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
Pros: "Service and flight was excellent"
Cons: "They were great"
Cons: "Getting the crew to fly on original date of 12/31 instead of having to scramble to find hotel on other side of BI in Hilo on New Years eve. 24 hour delay and then giving the last row of seats with a screaming baby that another group kept walking back to our section to "grace" us with such melodies!"
Pros: "Overall the plane was in good shape with a nice infotainment screen and charging options."
Cons: "Add support for Bluetooth headsets on entertainment screens. For the love of all that is good in the world make those seats more comfortable! The isles were super narrow and difficult to exit quickly while carrying my carry-on"
Pros: "I have been flying American for 50 years, as a million miler."
Cons: "Another passenger asked for a drink. The passing crew member replied "i dont work first class." Very kindly the passenger asked again for a cocktail. The AA member then said "how many have you had?" Wow would be an understatement. We had been gate tied due to maintenance for over 30 minutes."
Cons: "Tray table was dirty"
Cons: "Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/"
Pros: "The fight was awesome from takeoff to landing. This has been one of the first flights that my ears did not pop and hurt in years!!! We took off about 10 minutes late waiting on a crew member but made the time up in the air. Great flight!!"
Pros: "Friendly, professional, polite, perfect."
Pros: "The flight crew were friendly."
Cons: "The boarding staff member was extremely overwhelmed being the only person at the desk. She visibly looked frazzled & made it well known. It made me feel insecure about the flight. Then the maintenance crew didn’t notice that there was a dead bird in one of the engines until after we were fully boarded and had to sit on the plane for an hour over our expected time. I appreciated the fact that they were being through for our safety, but catch that before you have people board."
Pros: "On-time, 20 minutes early!"
Cons: "The flight was cancelled and our party was stuck for 2 days without a returning flight."
Cons: "Getting baggage took an hour"
Pros: "Overall, my experience aboard America Airlines was great!"
Cons: "There was nothing not to like!"
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "Boarded in a timely manner."
Pros: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
Pros: "Great staff"
Cons: "Old plane, interior plastic yellowing, engine noise in rear."
Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."
Cons: "Both to and from Hawaii, they ran out of food before they made it to us. It was bad enough that they had one cart for the entire plane. It took 90 minutes from the time they began serving until they got to us in row 34, but they ran out of food at row 31. The flight attendant just shrugged and said, "They do that to us all the time, sorry.""
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "Unfavourable crew. Pilot was very good and detailed though."
Cons: "The smell on airplane, was not offered any water to drink."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "We're hustling and hard working."
Cons: "Having to fly from Hawaii back to lax to fly to Australia."
Pros: "Friendly staff. In-flight entertainment included."
Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."
Pros: "It was quiet and comfortable"
Cons: "On a 5 1/2 hour flight in first class it would have been nice to be offered something other than water to drink. the entertainment system didn't work at all in my seat. Also, after e a very trying day, I was anxious to get home, and the luggage didn't arrive until 90 minutes after touchdown. I guess that's what they mean by priority service- first on the plane and last off."
Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."
Pros: "Plane was good. Not jammed too tightly to be comfortably."
Cons: "Plane was late leaving. Baggage took a ridiculous amount of time to come down."
Pros: "Snacks and Beverage"
Pros: "Always on time and always comfortable."
Pros: "On time"
Cons: "entertainment did not work"
Cons: "Old plane, no entertainment"
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "The staff were all quite polite and helpful"
Cons: "the boarding process is chaotic. No one pays attention to the boarding numbers and it's just a big, pushing, shoving mess. I'd like to see a little more use of the system to keep.people more orderly."
Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."
Pros: "I made it safe to the mainland"
Cons: "We had some Change of plans and we're going to just get off in Phoenix and not take it straight to San Diego, we called American they said no big deal they would ticket our bags to Phoenix, got to the airport and the American Airlines gal stated in no way shape or form could they do that, I tried explaining the whole situation and her response always ended in 'and your bags will be in San Diego'. By the grace of God we were able to cram two checked bags worth of stuff into our carry ons which I still do not know how we did that, and were fine. On the flight we had a decently nice lady and a horrible male. When passing out drinks he seemed almost irritated that we had asked for water and rudely gave it to us which was room temperature. He totally skipped the lady in the row with us and got irritated when she asked for a water as well."
Pros: "Everything was great. Slept the entire flight."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Cons: "Flight could’ve been on time."
Pros: "Super fast, easy overnight flight. They kept the announcements short to allow us to sleep."
Cons: "Not as comfy as some planes I’ve been on, and no TVs but they did have WiFi available."
Pros: "See above"
Cons: "See above"
Pros: "Left early and arrived early!"
Cons: "WiFi didn’t work"
Pros: "Nice and clean than past old metal."
Cons: "Close captioning or English subtitling didn’t work with the app."
Cons: "Not delay the flight causing me to not have enough time to connect In Frankfurt."
Cons: "Short trip , WiFi was out but not an issue. Again I was so pleased not to have to climb narrow stairs to board. It was excellent and glad to be home. Maybe some peanuts."
Cons: "Everything went wrong, a car stuck behind the plane. Really? Such BS. Sat in line to take off but wasn’t informed we’d be sitting there for 30 mins."
Pros: "The United staff and flight were great, no complaints. We arrived a few minutes too late for my partner to check in with his luggage so they even arranged it so that he would be able to still catch the flight but the luggage would be sent on the following flight. Definitely saved us from the stress of having to be split up and worried on when there would be room for him to catch an alternate flight."
Cons: "My complaints are with Newark airport (EWR). The AirTran took over 10-15min to arrive and when it finally did we had to get off and wait for another one which didn’t have space for everyone so a group of us had to wait even longer for the next one to arrive. A guy said he missed his flight last time that happened. They had more trains going to the parking lot for customers leaving the airport than they did for people catching their flights! Then there was only one security check in line, even for expedited check in. Despite allocating extra time for our overall commute, we still made it right on time for boarding so make sure to give yourself PLENTY of time when dealing with EWR."
Pros: "The crew was great"
Pros: "On time. Smooth flight. Good food."
Cons: "The fact my luggage didn’t arrive with me in Detroit and that we were 30 min late and couldn’t get off the plane because of lighting like come on!!"
Pros: "THEY WERE VERY CAUTIOUS ABOUT LEAVING ON TIME"
Cons: "coshared flight UA and AC always have issues with printing boarding passes and online check in"
Pros: "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
Cons: "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
Pros: "Overall service at was very satisfactory on all the sectors. In-flight service was excellent. Lounges were good at Mumbai and Frankfurt. Pl. see my comments about United lounge at Chicago."
Cons: "I was denied an entry to the UNITED LOUNGE at Chicago Air port. The lady stated that this lounge is only for the departing passengers! She scanned my boarding card.and I said to her that I am departing to Detroit. She said I can enter if I am a GOLD card member or purchase a day pass for $59.00. I declined. I am under the impression that United is a partner of Lufthansa.and that they should honor the same Business class privileges as Lufthansa. I found it rather discriminatory act on the part of this particular employee of the United lounge at Chicago airport. Pl. bring it to the attention of the Lufthansa and United . I will appreciate follow up on this matter."
Pros: "Boarding was quick and the crew was attentive"
Cons: "The flight left an hour late. When arrived in Detroit the ground crew left our bags on the plane. It took over another hour to figure out what happened. The attendant was not on duty."
Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"
Pros: "I enjoyed preferred boarding it made everything easy. Seats were fine as far as leg room."
Cons: "Attendant kept bumping into me, I had an aisle seat with her refreshment cart. But other then that everything was fine."
Pros: "Staff was very good at their jobs/duties."
Cons: "Seats were very uncomfortable and cramped."
Pros: "Sexy eyes on that one"
Pros: "Overall good, timely flight."
Cons: "United app, with the entertainment options did not work on any of our Android devices. App was up to date, frustrating."
Pros: "There were five flights out of our gate and we couldn't hear who was supposed to board because three people would be cross talking at the same time. All united flights."
Pros: "The staff was great!!!"
Cons: "The food needs improvement."
Pros: "Flight was timely"
Cons: "Staff was extremely rude"
Pros: "Upgraded to extra comfort seating."
Cons: "Flight was 2 hours delayed."
Pros: "Lights were dimmed in the cabin"
Cons: "So many things. My complaints wouldn't change this company's plans. It's clear what United values"
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Cons: "The flight attendants and airport staff in Chicago and Detroit suck. San Fran is so much better."
Pros: "Kind flight attendants"
Pros: "Boarding was organized. When we wanted to check in our cabin baggage afraid that the overhead bins may be full by the time we board, we were properly guided that there is ample space, so there was no need to check them in. This saved us waiting time at LAX."
Cons: "We were not allowed to do online check-in because of codeshare, which was not very convenient."
Cons: "My flight was cancelled after being delayed a few times. I was offered to be on standby on flights that's were overbooked the next day. The closest airport was 2 hours away with a different airline."
Cons: "Very uncomfortable seats"
Pros: "The crew was friendly"
Cons: "The a/c on the plain was not very cold and it needs to blow more air"
Pros: "The crew was very thoughtful, and courteous."
Cons: "The monitor for my viewing was out of order. There was no complimentary food offered, but there was a nice selection of beverages offered."
Pros: "The plane was on time."
Cons: "Overbooked. Food service for a fee. Tight leg room unless you want to upgrade ($$) for decent leg room. DirectTV only worked for 15 minutes, even if you paid."
Pros: "Getting home finally"
Cons: "Miscommunication with customer service regarding stand by flights, representatives were extremely rude, spent 7 hrs at airport during departure and 7 at airport during arrival, constant gate changes and that's just to say the least"
Cons: "The whole services!"
Pros: "The crew on United was very helpful on my July 2 flight"
Cons: "You sold me a ticket on Lufthansa. When I got to Charles De Gaulle airport in Paris I waited 45 minutes in line to check in with Lufthansa. When I got to the counter they said they had no record of my reservation. When I showed them the Lufthansa reservation they told me it actually was for a United flight, even though it clearly said Lufthansa . I had to wait another 45 minutes in the United line to retrieve my boarding pass, then about another hour to go through passport control and security. I barely made my flight. I will never make a reservation through Kayak again. I am deleting your app."
Pros: "Quick, comfortable, smooth, and pleasant"
Cons: "We were frustrated because we chose United flights but then got put on Island air from Maui to Honolulu who has completely different baggage guidelines and ended up costing us quite a bit more because our carry-ones weren't 16 lbs or below. I don't like things like that, so I wasn't very happy with that part of the trip. I don't think that is United's fault-probably Kayak's. Flying in general just isn't pleasant anymore. The crews aren't happy or fun and they've gotten so cheap on everything, and charge you out the nose for everything. The airplanes weren't clean. My 2 year old had to brush off a seat of crumbs on her seat before she sat down! Just sad where it's gotten in this crazy world. We used to love to fly, and now we are just always glad to be done with the flights!"
Pros: "The space in between the row in front was above average. The extra space is appreciated. Gate agents were kind and helpful during the boarding process."
Cons: "Sat on tarmac for 1 hour after landing. I know that wasn't the crews fault. But they could have given more frequent updates and at least told us what gate we were at so we could have a better idea when trying to frantically make our connections. Also the entertainment was pricey for a 5 hour flight that I paid good money for. I thinK basic movies should just be included in the fees"